Moving can be stressful so I was very grateful for Kim at Public Storage in Aurora, she made the process clear and smooth! I was signed up and in my storage pretty quickly and so far this has been the easiest part of my move!
Safe, easy and great staff!
Spoke with Samantha at first,setup a reservation for Tuesday... Nason was there on Tuesday, he showed me an outside unit... Went with that, getting paperwork done was quick and easy... I got the app as well for my phone. Thanks to Jason and Samantha for making this process as painless as possible!! A great help... Edit: There was a miscommunication on the available outside unit,but it was resolved quickly, the app is somewhat cumbersome, but now smooth sailing for a 1st time storage renter
Kimberly was very helpful and walked me through everything
I am currently at this Location waiting for 1hr to make a payment and no Service Rep is here and the door is locked. POOR SERVICE
They were good. Only thing I didn’t like was that they had no garbage for us as customers NOWHERE on the lot. Also, the day I moved out last week, I found lots of rat poop in my things and I DO NOT play with rodents. Also, the price was going up every month, that as the reason I left.
Absolutely painless, Kim was so nice and informative. Made our experience much easier. Thank you for the great service.
These stars are for Kimberly, the property manager over at the Farnsworth location. She was so incredibly kind, patient and helpful. She remembered me by name, returned messages promptly, and made sure I was set up for success. I am happy with my experience and my unit.
GIVE KIMBERLY A RAISE! 👏
i came in to find out what i would need to do to rent a unit, i talked to a guy named rick he told me all about renting it online when i am ready next month. great customer service is why ill be back to rent next month
Service is good and staffs are friendly . Their system is good too.
Public Storage has been my go to. With many locations and the ease of access, I'd really this facility to everyone. Kim was extremely helpful and friendly. A++++
Kim was great great service glad to be a new customer
Great service very prompt and helpful
Nice place and good service!
John was amazing to work with. He got us in and out without any trouble. He’s very kind and very time efficient. Would recommend this location just for John! Thank you so much for all your help John!
I had a good experience with Megan, she was very helpful and understanding. Thank you so much for your help Megan!
Meg is awesome!! Very polite and helpful. They got the best person for the job.
Meg was very helpful. Made my experience with public very smooth. Thanks
Meg is the best , her customer service is A1 , always responsive, respectful &’ always there to help !
Meg and Sally were beyond helpful, showed me my space sat with me and talked with me about the various options and sizes. They were both very kind and took the thing for their customers. Thank you public storage!
Thank you Nason for making every visit easier for me! He is always incredibly helpful. 100% recommend this storage
Public storage has been great and the storage property manager Nason has been one of the best people I ever met and I Love his positive energy and customer service is awesome
Nason was super helpful! Very happy with service provided
Nason you are above and beyond awesome. My problem is having to wait 6 to 8 weeks for my refund. To be told my refund would come to my card in 72 hours is a big difference truth is so much better than a lie. I'm never renting fom public storage again. It was such a let down.
My entire world is just falling apart and I had no idea what I was doing this morning with my new storage unit. I just knew whoever I talked to would be annoyed immediately with my lack of any common sense from my foggy brain. I ended up asking Linda for help and that woman!!!! She went out of her way to help me, I had my babies with me and she was not batting an eye on why I was half out the door answering her questions. She walked to my unit, she helped me with things that are literally common sense that I should have known but was too emotional to figure out. She was an Angel!!!!! So kind and not one ounce of a warranted sigh from her, just smiles. If every establishment had one of her, business would be booming everywhere.
Also, the other ladies I did not speak to there, but were working beside her, were joyous and sweet with that same energy. What a place!!!
Nason was awesome! Property was clean!
Excelente servicio y atención 😁
Super clean, easy access, app is great & property managers are the best!
John accepted me into the storage yard and showed me everything I needed to know in order to be safe and secure. He was very courteous he was very pleasant and I appreciated his help I would come back here again in the future. Good enough now how do I put your name in it in the beginning
The property manager Nason was very friendly, patient and helpful. I felt comfortable to ask questions in person or to call. The storage area is well tended to. Overall great experience and Nason was such a big help!
Property was spotless! I have gained the upmost respect for property manager Nason for his SUPERB hospitality and customer service. Overall an amazing interaction.
This property was suppper clean. Nason was so knowledgeable and kind. I had such good experience. I would recommend! He is such an asset to this company. His customer service was the best.
Helped with move in thanks Dee!
Dee was cool as hell and walked me through everything!! Super friendly and she even helped me set up the app and navigate though it!! Customer service on point!!!!
John is amazing, I needed access to my account because I was locked out . He was so patient , friendly and walked me through the entire thing! He is absolutely the best. Keep it up!
John was absolutely fantastic!! I came in with an issue and not only did he fix it instantly but he provided the best customer service! Couldn’t be more pleased. Thank you so much John!!
John,is a very outgoing person love his attitude
Dee was very helpful and in great spirits. She is a very pleasant person.
Love he sweet ladies at this location. Never had better customer service. I will stay at this location.
Employee Dee very helpful and efficient. Clean facility.
Absolutely loved Dee! Covered everything we needed to know plus additional questiond my husband and I had. We felt comfortable and grateful for Dee.
Thanks for great storage & snacks! Excellent service! We’ll be back again. Thanks Dee! :-)
Dee is very nice person and gets us a nice deal we recommend her 100 porcent
Good Afternoon & Happy New Year !
I would like to thank Dee , the Manager at 945 N. Farnsworth Ave, Aurora, IL 60505 For resolving a issue I had regarding my storage unit. She was very professional, prompt, friendly, and very courteous. She has excellent customer service skills. Her personality is amazing !!! It is because of Dee', that my husband and I would highly recommend this Public Storage to anyone that need a nice place to store their items ! May God continue to bless and keep you safe, as well as your family, & Public Storage !!!
This is a follow up because I worked with Dee at a different pub storage location & the location wasn’t quite right but she said she’d call me to see another location, & she did! This storage site is where I’m looking for & I thought it was so nice that she remembered me & followed up. Public storage is the best. Thank you to everyone there for caring & not just selling. Although I’m buying my packing supplies there too! 5 million stars to Public Storage.
The rules and regulations are way too strict it should be a 24-hour pass and it is surveillance correct I'm going to give it a c plus cuz if there ain't no effort there's no team
Thanks Martez for help Need more like you at Public storages
Martez was so helpful over phone and had a lot patience with me.
Thank you MARTEZ for helping me
The storage units are clean and easy to access. Staff is very helpful and friendly. Unfortunately, the cost of the units goes up substantially every year.
Martez is amazing, helpful and knowledgeable about all things storage related. Great service, amazing prices and help! 10/10will rent from here again!
Martez is amazing. He answered all my questions and was very polite and kind. I highly recommend this location for anybody because of how sweet and professional Martez is. Thank you!
Changing my review from.4 years ago. This place has.declined you can never get through to someone. And almost always Noone is on the office. The room above my unit was caving in and when it rains would get wet they did not fix it just said they could move me but I would have to change and do everything that same day. Very unhelpful
The people are always helpful this is my 2nd time renting with them
Ashley fue una persona muy Linda y nos atendio muy bien
Ashley was awesome. She helped us pick the right size storage showed us how to manage the locks and gates. Very personable and knowledgeable. I tried to get my unit online and wasn’t successful glad I wasn’t because the in person customer service I received was beyond reproach.
Martez was very, very, very helpful & professional each of the 15xs i came to the location for billing and storage inquires... I will be opening a unit@ this location really soon...
I've been using this place for about 3-4 months now, and everything's gone absolutely perfect. From the moment I first registered, their customer service has been great. They gave me the exact input needed to choose a size of room that wouldn't break the bank but also fit all storage needed. Moreover, I forgot to bring my own lock for like 2 months and they locked it for me until I had the time to go in. *Until I had time, this wasn't something they needed to tolerate but they did and I'm grateful for it because the help was definitely needed. Furthermore, any information or help I needed was done to the most comprehensive extent.
I'd especially like to give Ashley a shoutout because she was the focal point between any questions/help needed and the solution provided. She was kind, communicated information well, and empathetic with any personal circumstances.
Thanks Martez for your help
Good experience overall and Ashley who works in the office was helpful in the process of closing my account. Also, Martez (manager) for helping me in the process as well.
Ashley was very easy to talk to and directed me towards a comfortable unit that I needed so desperately. I appreciate all the respect she showed me and would highly recommend her services for any one looking for a storage unit.
Convenient and staff is always helpful, they made sure my unit was being vacated properly when I scheduled my move out. I appreciated everything.
This site has been very helpful during my move. Martez has always been helpful and very polite. I want to thank Martez and Public Storage for making my transition uncomplicated.
Martez is great very knowlegable about this industry
Thank you bro! you was upmost professional person I meet in a while also thanks 🙏🏾 for your help with my little problem🤝🤝
I like to thank Martez for always being a great customer service provider.
Thank you martez for the help