What A GUY! I rented a storage unit at the Public Storage on Rt.30/34 Aurora for almost five years. Several lights on the property were out for quite some time, making the area dark and raising concerns about security, especially at night. I submitted multiple work orders over the years, but the issue remained unresolved.
That changed when Nason joined the team. He quickly addressed the problem and ensured that ALL lights were repaired. His prompt action made a noticeable difference in the property's safety and security. It’s refreshing to see someone take responsibility and follow through so efficiently. Thank you, Nason, for your dedication to improving the facility!
Thank You Nason!
Good place nice and clean outside. never had any issues here. and if there’s a question fast response thanks Nathan.
Smooth and easy move in process Nathan was very helpful and answered all my questions!
Nason was extremely GOOD!!!! He needs a raise, he was so knowledgeable on the units & sweet to me. I recommend this property to everyone that needs extra space because he is nothing but helpful and kind. Thank you so much Nason!
Nason was so helpful !! And the property was so clean I felt that my belongings would be safe and they were!
Class A experience at this location. Ceases not to surprise me, reading the vast majority of the positive reviews.
Thank you, Nason, for your hospitality, etiquette, & mannerisms. Your facility is well managed, clean, & orderly.
A+
Nason is an awesome property manager and strives to make customers happy.
Nason J. representative for Public Storage has great customer service, he is very polite. and knowledgeable of the storage units . He is phenomenal I needed assistance in moving out of my bigger unit to a smaller and he guided me on making this process easy! I would highly recommend this site if you ever need a storage unit!
Nason, the property manager was awesome and really informative. I highly suggest checking out this location!
Nasons customer service is perfect. The facility is clean and looks really nice!
Facility is very clean and Nason was helpful !! Had a great experience
So I never write reviews or anything like that but this time I definitely will because my experience was amazing! I have anxiety and I hate having to do these things and talking to new people but Nason was so helpful and made me feel so comfortable we even had a little chat, he helped me get a better deal than the call center and drew me a map on where my unit was since it was at a different location,I swear he needs a raise he was so easy to talk to and because of my anxiety he even offered me to feel comfortable in calling him if I had any issues finding my unit or getting through the gate. This was easily the best customer service I’ve ever received ❤️
Amazing service from Nason very helpful and patient great place clean and organize I recommend this place
I went in 06/04/2024 and Nancent I believe is name is .. I am probably saying that SO WRONG lol but the guy at the front desk was EXTREMELY NICE AND HELPFUL !!! It should be more people in the world like him! If I could give him 100 stars I WOULD ! Thank you SOOO much for your great customer service ! I am also a first time customer && he made my experience TOP TIER 🤍🫶🏽💯
Very happy with your services
5 stars for nason great attitude
Very courteous.
I would definitely use your services again.
El manager de esta localidad es excelente persona y extraordinariamente bueno
Awesome staff at this location. Easy to work with, especially Nason Johnson. He made the whole process, very smooth and stress-free highly recommend this facility!
Recently rented a unit at this location and I couldn’t be more thankful of the staff! Nason was a pleasure to meet and keeps his property in check!! This is the cleanest facility I’ve ever seen!
Property is super clean!! Thanks so much for all your help! Will be recommending this locations specifically for Nason! His customer service is on a completely different level!
This is a great location, and the rates are much better than competitors. Nason is extremely kind and helpful, and was able to get me into a unit quickly and answer all of my questions. I would highly recommend for any storage needs.
Nason was the most amazing person during a difficult time for me for me. He went above and beyond the call of duty to bring peace of mind to me. I will never forget all your patience and complete kindness that you showed both me and my Daughter!! Thank you Nason so very much !! I give you 11 stars for service
This is a great location and Nason is very helpful. He goes above and beyond for customers
Nason was very helpful and answered all my questions. Everything was very smooth with moving in.
Mason helped me lock my unit as it was freezing cold and I was not able to lock it properly. He was very friendly and he saved the day for me. we love public storage and we hope to be loyal customers for life
Nason was very helpful and answered all my questions! The service is excellent and has a very good personality! Very freindly! Thank you
The best customer service and is awesome!! Cleanest facility!! Love the new paint!
Nason is a very nice person and has a very clean property!
I just want to tell you that you have a wonderful employee that works for you by the name of Nathan. He was so helpful when the website didn’t want to work for me. I called and he fixed it and told me whenever I needed him I can call. Very helpful and knowledgeable employee. Thanks for hiring him❤️
Huge thanks to Nason for working with us to get us exactly what we needed for our storage needs.
John was amazing! He handled my storage experience very well very quick and efficient.
John is great! Always available to communicate and make sure things go smoothly! Thanks for such great service!
John was so awesome! Very friendly and fast service. 5 stars all around!
Very helpful. Greeted me at the door and showed me where I could park my vehicle
Jon was very friendly and not only did he get me everything I need in a fast and timely manner he lifted my spirits and had a great personality and made it a very memorable experience
John has the most amazing personality ever. Great costumer service and amazing chat.
John was super helpful with the process of finding my first storage unit! Thanks so much!
Really glad I chose to store my stuff here for the summer! John is always soo very helpful and kind!
Nason was fantastic!! So helpful and accommodating. I had a few questions and he answered them thoroughly and educated me. Thank you Nason!!!
John has also been fantastic to work with!! Thank you both!
Had a great experience this afternoon with John. He was so polite and got me in and out with no problem in a flash. Always appreciate great customer service with a smile.
John was awesome with downloading the public storage and helping with the gate access. He also helped me with my rental door when I could not open the door.
John was great! Got us squared away super fast. He was very knowledgeable of the spaces he had an available and guided me through how to use the app and access storage ver well. Great job!
John was very helpful finding me a spot for my camper. He called me on more than one occasion to make sure all was well.
I recommend him your storage needs. He met mine.
Lee
John was a great help. He took his time and explained all of the units and services. He was very professional. The property and units are very clean and well maintained.
Thank you and make sure you ask for John
Today I encountered John at the US-30 location. He promptly responded to my voicemail and when I stopped in he took his time with me to give me the best options for my units. What could have been a more stressful situation, I appreciated the time he took with me even while his system seemed to be dragging/malfunctioning. I left with a better understanding and some options of how I wanted to move forward. I definitely appreciated his help today and look forward to speaking with him real soon.
I want to say how very helpful John was in his fast reaction on resolving an issue I had on transferring me to a larger unit so all my belongings will fit and for me to get our truck back in a respectful time. Thank you so much John.
I used public storage for a good 8 months they were amazing through the whole time. Then when i had to check out the front desk gentleman named John was outstanding. Gave me all the details to make the process smooth. I would definitely recommend!
John is a young man doing a great job
John is excellent, took great care of me. He made sure we had a unit for our camper. Very nice and professional!
John was more than helpful he took time to assist me as well as make sure this was as easy and cost efficient as possible I would like to thank him and public storage
John was a great help in our storage needs. He was very helpful and accommodating. He was also able to help us find movers to move between storage units. Keep up the great work you do.
John was extremely friendly and very help. Highly recommend this location
John is what makes it ⭐️⭐️⭐️⭐️⭐️ ….. the best 💯
John helped us so well! He is pleasant and very knowledgeable. I hope he gets a raise!
John was so helpful and friendly. The best.
Great place. Friendly staff.... John is awesome!!
John was very helpful so I could easily get a space! Please come visit this location and ask for John!
Friendly environment and Great Service! We were greeted immediately. Thank you John for helping us out today and showing us how it works as well as answering all of our questions. Your amazing! 👍🏻
John was great, and very good at what he does. I was also impressed with Mira in the booking office.
John at Public storage in Aurora on route 30 was amazing. He took care of everything we needed. He made us feel welcome, helped us problem solve, and made calls on the spot to help us get the best deal.
John was very helpful and took care of my needs and made sure my needs had been met
My husband and I rented a unit back in November. We were notified that they will increase the rent by 56.00 in May which is unacceptable. The contract does state they can raise the rate but I never thought it would be this much. I asked for a decrease in the rent and they denied my request with no explanation. You can get my same unit online right now for 101.00 a month and they are charging me 211.00. I guess they are not loyal to current customers. Don't rent from here, go down the street to cube smart for much better rates and its all inside too.
This place is so wonderful. Scott and shonte of the office really helped me out in an extreme emergency. If you want to store your stuff this is absolutely the place ! They are worth every penny !
Always the best service for your storage needs
Very efficient and friendly manager on site, Jenny was amazing, made the rental and move out process a breeze!
Nobody on site to help assist with something. If the gate breaks and you get locked in there's nobody here to help you, sounds like a fire hazard to me.
Lady working the front office and helped rent the unit was amazing. Extremely knowledgeable on everything there. Awesome
Awesome service Jenny and Craig are amazing and very helpful.
Great facility with employees that care. Craig helped me get situated and answered all my questions!
Good staff, clean albeit poorly lit facilities, rates are a bit steep but that's par for the experience at this point. Good overall experience.
Thankful for how close they are to where we are now living.
Dave was an amazing help and really friendly to everyone who comes in!!
David delivered excellent customer service! Thank you for answering any and all questions and following up with me!