Public Storage Self-Storage Units at 903 E Algonquin Road, Arlington Heights, IL

Probably The Best Customer Service I've Had From A Storage Unit In Forever. The Girl There Was Really Nice, Showed Me A Couple Units Before I Made My Decision. She Walked Me Through Everything Perfectly And Was Beyond Super Nice And Kind. She Needs A Raise Working In The Sun Like That. Good Thing She Had A Golf Cart To Ride In Instead Of Walking.

Stephanie- Thx for your help:)

0; nobody in the office. AI selling space

Good service and good attention and very fast Lucy

Thank you Stephany for your great service Very nice and clean facility

L Lucy its help me very good with my payment. Good experince she was nice.

I wanted to stop my rental with public storage but your new associates Lucy helped me to solve all issues that I had and I glad to deal with your company. She is aware of everything that’s make life easy for us.

Lucy was fantastic at rectifimg my billing issue, and let me enjoy 67 degrees inside opposed to the 93 outside. Thanks Lucy. U Rock

Lucy was very helpful when I did my payment. Very informative and sweet person.

Theresa saved me money and I like that. She talked me into transferring instead of moving out. And she also found one close to my old unit. Thanks again

Lainie whenever I come to Public Storage I'm always welcome with a welcome face welcome voice and an awesome smile she has such a loving personality I can stand there and talk to her for hours my name is Maria Woods branch and she's my kind of person I love her heart

Lucy help me good with my balance thank you for your help

Monique was very helpful 👌

I can’t say enough how helpful Theresa is. She helped me get the best price and unit for my items, she was willing to come and show me each unit that was available. 5 star service!

Lainie was very helpful I travel for a living so I use storage often and she was amazing friendly and great customer service! 10 stars give her a raise

My person was very nice. Her name is Lanie.

Great experience and lovely service from Lainie she knows what the costumers wants and needs. You need more workers like her

We came back to store because of how wonderful Lainie is always smiling and helpful 10 stars Best Customer Service

Lainie was very helpful and explained everything. This is ny first storage and she made everything easy with great customer service 😃 UPDATE: Once again she helped and even got my rent lowered so i can stay

Laine is amazing and always helpful!

Superb customer service experience I had with Lainie, Very friendly, kind and professional. She went above and beyond to make sure I was happy with the rate and services. Thank you Lainie!!!

The best… The help and attention that I received from LANEY set my pace to make this move. I feel a lot more at ease and organize. Thank you, Laney.

The lady is awesome, very helpful and with a big smile all the time.

The is public storage is great. This wonderful woman, Lainie, is a great help. I didnt know how to get or what is the price of the storage. But with here help, it went smoothly putting my stuff and with reasonable price(depending of the size of storage). I really appreciate with their service.

Lainie my storage Earth Angel. You keep my valuables safe You make me feel Valued & Respected GOD Bless You & Thank You

Laine

I made myself a new found friend with Lainie ! At a very stressful time her smile and assistance made all the difference in making my move easier I really appreciate Public Storage and Lainie !! UPDATE I need to add another space and again Lainie went above and beyond to help Top Notch service I trust her with all my needs

LAINIE VERY HELPFUL AND FRIENDLY GOES OUT OF HER WAY TO HELP Returning customer due to LAINIE being so professional and so friendly very helpful!! Glad to be back!!

Lainie is so helpful and friendly , best customer service

LAINIE is always so friendly and helpful , muy simpática She helped me set up the app on my new phone too ,😍 She also helped me get lower rent so I can stay forever

Lainie is always so helpful and keeps the property clean and it is a pleasure to see her you can tell she loves her job and customers, top notch,so sweet and professional 👌😍

I went in and spoke with Lainie regarding my current monthly rate for possible reduction. She took my information and foward it to corporate, within a short period results came back with a reduction in my rate. This reduction in my monthly rate is such a blessing at a time so many people are struggling to financially get by. I am thankful for Lainie and for all the great work she does for us the customers. God bless her!

LAINIE WAS ABSOLUTELY PHENOMENAL!!!!! SHE JUST THE TYPE OF WOMAN YOU WANT TO MEET AND WORK WITH, I COULDN'T HAVE BEEN HAPPIER WITH EVERYTHING THAT SHE HAS DONE FOR ME TODAY!!! SHE'S THE BEST!!!!!

Great location to store your stuff , property manager Laine is such a sweet heart . She is professional and handles the facility neat, clean and organize

Lainie was very friendly and helpful, fantastic customer service

I had issue with my rent and was going to move out but Lainie helped me with a solution so I would stay and also reorganize and save money , great customer service !! 10 stars

Moving cross country is never easy, esp when unknown storage is an issue. I read a LOT of reviews & the raves about Lainie and Public Storage & how easy she made what can be a tough chore for people convinced me to choose this facility. I could not be happier! The reviews are all true. First, it is close to my new home, but also when I called to make my reservation she explained *everything* so simply! There are so many details to worry about, but she cleared that fog & eased all of that off my mind up front. The day I came to "move in", I needed some changes made but it was a breeze, which was an unexpected joy. I was a bit lost & exhausted, so she took me over to my unit, which was clean & perfect for my needs. She is helpful, friendly and extremely professional. Making this process fun is not easy, but she made it seem that way! I hope you have as good an experience. 😊 UPDATE: The downside? Significant price increases ($20-30) each year for a very small space without notice. 😲 HOWEVER, asking them to review the rate can help, some. Thank you again, Lainie!

Lainie has wonderful customer service skills. She answer all of my questions. Leinie is really friendly and always with a smile on her face always willing to help.

Lainie is the best and always smiling and helps me , great service all the time

Lainie is always so helpful and friendly and gives best customer service!!!

Very nice counter person super helpful

Awesome prices and Lainey the property manager she was extremely nice, helpful and knowledgeable. Highly recommended!!!!! Thank you for your help and assistance

I always receive very professional attention from Lainie every time I need help or with a question, thank you lainie you are very good person…….

Lainie is such a sweetheart, helped us find a perfect storage space. Will come again if i need another space.

Lainie was very helpful and used Google translate to do rental and explain everything as I know little English , very nice

The girl named lainie is absolutely unbelievable at her job, you need to give that woman a raise and a promotion, cause you'll never have anyone better there, and I've delt with the other of people there, they can't help me anytime I've asked.

Lainie helped me make the best out of a stressful situation. She gave great customer service and found me a perfect space for my needs at a great price.

Lainie give the best service ever was really nice n helpful she is the best

Lainie is so nice and helpful , great customer service!

Salina was amazing, great service, and most definitely helpful. Very great customer service. Thanks!

Lainie is so very friendly and helpful

Jace was great. Quick and easy.

Awesome service!!! Jace handed every detai …super job!!!

Nice place very nice stuff highly recommended

Nice facility, great staff and good value. Public storage is lucky to have Lainie.

Great customer service, thank you Jase

Jace was here and very helpful and professional. Great experience

Lainie was so Nice and helpful last time I stored that I returned this year to store again

Great location, great service! Lainie is awesome… friendly/personable and super helpful! Thank you for making everything so easy (rental process) and for taking care of the billing issue that I had. I highly recommend this location, and I’ll be back again in the future!

Lainie was very helpful and friendly and gave me great information, I will be in to rent for the winter season ,fantastic customer service 😀

TV was damaged when rain water got into my unit. Have insurance but the claims been a pain as well.

Lainie Goes out of way to help me and process my needs

Jace was absolutely wonderful. He was so helpful, kind, and funny. It was quick to sign up and pay for everything. Great customer service, great deal for the first month, and a great rate overall. Thanks!

Lainie was Fantastic…had to come back and rent. Just an awesome experience and great customer service

I have a space here now and rented another since I needed more space and Lainie is always so helpful and nice

Lainie gave an outstanding experience she gives a comforting aura

Lainie is very nice and helpful. Was a pleasure to rent a storage there

Lainie is great, friendly and helpful. My unit was spacious and well lit. The original price was reasonable, but after the increase I decide to end the agreement.

Lainie is very professional ,helpful,awesome and accommodating

Excellent place to go! Lainie was such an excellent associate, recommended 100%.

Lainie the most sweet and helpful lady. Went in with tons of issues and she walked me through everything. I will stay with Public Stores forever just because of her. Thank you sooo much.

I love this storage place ! Lainie is a great person to help you out and to also have a great conversation with! I will always return here. Thank you Lainie!

Lainie did a great amazing job :) love my experience ❤️

By far this is the best public storage unit facility I have ever used. Lanie is so accommodating. She is always willing to help, answer any questions you have, and knows so much about public storage and what this storage unit has to offer. She always has a smile on her face, and makes you feel like you are family when you are here. I would recommend this location because of Lanie. I give this place a 10/10.

Fast and easy service.

WOW! Property is very well kept and easy to access. In the evening, areas are well lit so it feels safe even when the sun is down. Laine is a gem! So kind and welcoming. I would suggest this location to family and friends any day.

Lainie is awesome, she helped me get the best deal, was very nice and patient. I would give her 7 stars if that was an option

Laine was so helpful - highly recommended

Lainie is a very nice person she likes to be outgoing and have a great personality she’s been awesome.

Laine es muy amable, muy buena actitud de servicio al cliente, yo he rentado 2 veces y recomiendo el lugar

Lainie is always so friendly and always helps when I have issues , best customer service!

Laine was helpful and helped me set up everything

Lainie is very helpful and patient when I had trouble with app, she fixed it and is the best!!! Great Customer service

Lainie was very friendly and helpful !! Great customer service

I drive all the way here just to pay my bill and chat with LAINIE , friendly professional and makes you feel valued as a customer!LAINIE is the best!!

I am a returning customer because of the excellent customer service from Lainie

This is a great Public Storage with Lainie who keeps everything in great shape. I always feel safe coming here and feel Lainie goes above and beyond without fail to make her customers feel valued and taken care of. For this reason, I choose to stay at this Public Storage and recommend Lainie and this facility to friends and family.

We rented a space for 6 months for our business and everything went without a single issue. The management is great and very helpful. Would definitely recommend!

Lainie was very helpful and friendly and made my move in fantastic,10 stars

Lainie , great attitude, greated with nothing but kindness! Perfect customer service. Thank you guys!

Update! I decided to rent at her location because she is amazing with her customer service skills!!! "Lainie" is VERY knowledgeable,with excellent customer service skills!!!!!!💓

Lainie was very friendly and informative. Every question was answered with attentiveness, humor, and wisdom. My newest friend. See u next month.

I store at a different location but I prefer to see Lainie as she is always so friendly and helpful she helped me with the app but I will still stop in and say hi

LAINIE is always so friendly and helpful and you can tell she loves her job. I highly recommend storing here!

Lainie she is the best she has good spirits and so very helpful and I love her energy she is the best at taking care of all your needs I love her

Lainie the property manager was just the best. Super helpful and always with a smile in her face. Thank you so much!

The whole process from start to end was so smooth. Lainie is incredible!! From the moment we walked in she was personable and genuine. It's hard to get a unit short notice before winter, but Lainie was able to make it happen. I am so grateful I went to this location.

If you’re having doubts of finding a good public storage, look no further! This is by far the best storage unit facility I have ever dealt with! Lainie is such a genuine and wholesome human being, she made the whole process of renting out a unit a total breeze! Lainie will understand what you need to store and help you pick out a perfect unit that fits your needs!

This is our second time renting at this location; we are very pleased with the knowledgeable and friendly property manager Lainie, with the cleanliness of the entire facility and with the easy automatic entry using a cell phone.

I received a 5 star ⭐️ attention, I’m glad for having been attended by Lainie, fast and funny 😄 person

Came down to this location for help Since the Public storage on Lake cook has no staff only a useless Kiosk. Lainie took care of me and helped me complete my reservation and helped me move in.

Lainie is the best , always cheerful and willing to help and goes above and beyond for her customers!

Lainie Very professional and excellent customer service. She is a good person to come in contact with.

I store at another location but stopped here to update my info and Lainie was very helpful and super friendly 😃

The service here is amazing

Lainie was super nice help us finding a place for our car and a storage that we need very closed to our home after the guy that answer send us all the way to her place and very rude she was so lovely and help us take her time and we are so glad we find this type of customer service nice person thanks we hare very happy 😊

Property Manager Lainie is a LOVE! Thanks so much!

LAINIE @ #23310 IS by far the most knowledgeable in formidable customer service person I have ever encountered. I will be bringing my other storage units to this facility. What an asset I'm not sure why she is not District or Corporate management material?? ☆☆☆☆☆

Lainie is awesome she’s always helpful.

Lainie was very patient and explained the whole process greatly. I was so relieved as I need to find storage asap. She let me know how much everything beforehand and even showed me the storage unit. Excellent customer service.

Lainie has been amazing and very helpful and is always smiling and willing to go above and beyond for her customers

Great experience renting the storage. Lucia helped me check-in with great ease. Lainie helped me well later too. Great customer service.

I LOVE LAINIE. She's the best person to deal with. I love this WOMAN!

I rented a small space and reallized I needed to get a bigger space and Lainie was very helpful and made the process very quick and easy, she is wonderful!

Lainey the manager is fantastic. Great Customer service. Great place to rent from.

Lainie is always so friendly and helpful even though space is expensive i stay because of how she keeps property clean and safe and best customer service

Lainie was not only courteous and friendly, she is very knowledgeable and helped correct and troubleshoot my tech issues. This is a nice storage facility, convenient and clean and a great manager on staff. Will definitely recommend to friends and family.

Lainie is the best! Always 5-star service every time. She makes life easy! Love her!

We had an excellent experience with public storage on Algonquin. Laninie did a great job helping with the booking, and checking in with us along the way. She is very friendly and it’s obvious that she enjoys her job! Overall we are very pleased with our decision to use Public Storage

Lainie was helpful enjoyed the experience

Lainie was very friendly and extremely helpful

Lainie was so friendly and helpful finding me the perfect space and when i had trouble she always helps and fixed my app so gate opens with phone! She is the best ! I prefer to pay in person so i can say 👋 Give her a raise ha

Signing up was a snap. I reserved a space on line, went in to see it and rented the space. Laine was great. Really helpful! Great experience!

The lady was very nice and happy to be at work. 🤗🤗

Lainie was so much help love the service 5 stars 100%

Lainie was more then helpful!

Laine is an awesome person to deal with I was having some problems which were making me crazy she handled the situation with an awesome additude and made me smile

Unfortunately I moved to different part of town and had to move out but otherwise I would stay there my whole life if I could just because of Lainie . She is the lady . Crème de la crème of property managing world .

I have been with this Public Storage since 2018. I like this location because it is an outdoor drive up facility. I see that the prices are cheaper when the facility is outdoors rather than inside. I also like the ease of access. There is an app for the gate that you open from your phone while in your car! I really enjoy this feature. I was surprised when they came out with that a few years ago. This is super helpful during the winter! Also, I've never had a problem with the manager on property. Since I joined, I think I went through 2 or 3 managers...? But this last manager for the past two years has been awesome. Her name is Laine(?). Laine is the nicest person to run a public storage. She is so willing to help and make sure the problem is taken care of. She will do what you need when you ask and if it's feasible. Laine loves her customers and they love her back. Such a great worker! I will continue to rent here and I highly recommend getting a space with Laine!

I store at a different location but Lainie is so friendly and personable that I prefer stopping in to pay so I can see her, I would move my stuff to her if she had climate control, I give her 10 stars, she brightens my day

Lainie was very friendly and helpful finding me the best space for my budget, such great customer service I will store here for a long time

My cousin stores here and he loves the service that property manager Lainie provides so I went to rent and Lainie was amazing friendly and helpful 10 stars

Lainie is the best 10 / 10.

Lainie had an extra ordinary personality she went way and beyond to help me which I greatly appreciate and will not move my storage place cause of lainie Well done keep up the great work A big thank you ❤️🙏🏻

Went into possibly downsize my unit and Lainie was wonderful giving me all these options that were better for my budget. She is always smiling and friendly, you can always tell she cares about her customers and this property. The only issue i had is when i stopped in this Sunday 2/13 the guy who was working was completely rude and dismissive like i was bothering him. He should take a few pointers from Lainie on how to treat customers.

Lainie is always so helpful and friendly I accidentally rented at wrong location and she fixed it for me so fast so I could rent here which is better for me !A plus plus customer service

Very accommodating and friendly ladies incharged.

LAINIE SHE WAS THE MIST BERRY FRIENDLY PERSON

Lainie was very nice and helpful, I like to come in and pay so I can see her , greatest customer service

Lainie safe my life. She help me to setup app to control my account and to open door like open sesame! Fantastic customer service! Shes the best!