Great customer service and very clean building.
Kalia is great and a pleasure to work with! She helped us pick the unit and it was so easy to sign the docs. This location helped us during a move. The rates are super reasonable, easy access to our unit and excellent customer service!
Very kind staff! Always willing to help! The renovations done look amazing!
Kalia is the best employee this location has had in the last four years. She was very friendly and was informative. Thank you so much for your help!!
Kalia was AWESOME! I had an issue at another public storage and was transferred to this location. I was so stressed because me and my father had to unload the stuff and he lives an hour away from me. Rest assured, she was very helpful! The process was smooth sailing. The facility is clean!! I would definitely recommend this facility as well as Kalia.
I love this area wonderful and clean place and also great customer service!
from my first day having my unit until I was ready to leave Kalia has made having a unit there a great experience. Thank you so much for your help! If I could rate you 10 stars, I would!
Had a wonderful walk through the property is clean and cool. Kalia was great.
Great customer service Kalia was the best.
Kalea she was a great help just great service all the way around
Kaila was very friendly and helpful. Will definitely be recommending friends and family to this location.
The service is really great & fast. No issues setting up my storage unit !
Kalia was amazing her customer service was impeccable and she was a great help
Had a slight inconvenience with winning a storage unit but the lady at the front took care of the best she could and i appreciate that . Would absolutely store here
Stop by my unit today and was greeted by Kalia, she was doing her lock check and cleaning. I like that everytime I come here I see someone here walking throughout the grounds.
Kalia is amazing!! Anytime I speak to her she is kind, patient, helpful, and always has great energy! She will go above and beyond to provide you with the best customer service and help you in anyway she can!!!
Miss Shay was very helpful when I was moving a sofa out. Even showed me where a gently used table/chair was by the throwaway. I took it home and polished it.
Shay es una persona muy linda me atendió super super loved
Good price & easy to work with. Highly recommended!
Me agrado la amabilidad y el servicio que me ofrecieron... lo recomendaria sin duda...
Thank you Kalia for the excellent service and making the process as smooth as can be. Great location and clean facilities!!
PM Kalia, is always very helpful, if this was a house,l will definitely live here.
Very professional at her job thanks Kalia.
This place is great! I called them on a Saturday (last minute) and spoke with an awesome lady named Kalia.. She answered all my questions and even showed me the unit i would be getting.. From start to finish Kalia was personable and knowledgeable . So glad she was there and HAPPY to help. The Storage facility is clean.It is very cool and they had the little Dolly carts right when you walk in the door and they have a lot of them.So you're not running around looking for a cart... Also they have ample parking and multiple doors that you can back up to ...so that no matter what unit you get ..you'll still be close to a door... I was honestly Dreading going in there but i'm so glad that I went with this location... Thank you again Ms. Kalia.. you are literally a breath of fresh air.. wish i could give her more stars..
I have never used public storage before, but the process turned out to be easy, straightforward, and fast. Kalia helped me find a suitable unit and walked me through the contract and expectations. She also assisted me in linking up my account. I am glad that I had a helpful assistant like her to guide me through the process.
Kalia was very helpful when it came to accessing my unit and giving information about prices etc.
My experience at this location was exceptional, thanks to Kalia. She was very pleasant on the phone and, when I got to the store, her efficiency and professionalism were impressive. If you're looking for a well-kept, climate-controlled storage unit, this is the place.
Kalia was very helpful and informative.
No matter the time or day. When I visit this location nobody is never at the front desk for assistance. They have 1 person running this establishment and I have had to come back on multiple occasions because nobody at the front desk to assist me on what I need. THIS IS COMPLETELY RIDICULOUS
Toni Moore, customer service, is phenomenal. It was a pleasure to see her great smile and enthusiasm to help customers.
Kalia was amazing, gave me all the info needed, went over details of promotions and had great customer service. Highly recommend this location!!
Quick and easy App driven sign up. Went to Storage location and was greeted with pleasant professional courtesy. Finalized electronic sign up. My questions were all answered. Viewed the rental space and reviewed how to access bldg for move in purposes. Thank you for your time and commitment.
Ive never used public storage before. The process was easy, straightforward, and fast. Kalia helped me find a solid unit and walked me through the ins and outs of the contract and expectations. She also helped me link up my account and showed me exactly how to use the doors.
Overall, it was a good experience that was made very easy with help from the property manager.
Kaliya truly made this experience smooth. This was my first storage experience, and I didn't know what I was doing. She showed me options and helped me in a tight crunch. I'm happy to have her as a resource for this facility.
Great experience at Public Storage. Kalia is very friendly and helpful!
Just moved here from Michigan. I had a minor issue with a storage unit. Kaliya went above and beyond to take care of the issue. She even walked through the building with me. She was pleasant and very helpful offering advice to make use of the storage unit easier. I definitely recommend Herodian Way PS. Thanks Kaliya!
Great service person was helpful and knowledgeable!
The professionalism is appreciated. Shavante' is excellent in her customer service and created a simple and efficient experience. Thank you
My process was simple and very easy. Shawvonte' was awesome and handled and guided me through the process and was very detailed on how everything went and what to expect.
Quick and easy rental/move-in experience
I had a great experience working Kalia. The initial conversation on the phone was very welcoming. My questions were answered and I was confident in storing my possessions.
Just rented a unit at the public storage location off of Herodian in Smyrna, Georgia. Kalia was the manager on duty who helped me with my rental, and was awesome! She was super helpful, answered all of the questions I had as well as some I hadn't even thought of. The facility seemed nice and clean. Overall very good experience so far.
Shay was so patient and guided me through the process. She brought the Humor and made sure I had a seamless experience. Thank you Shay.
Very friendly and service was top tier
Kalia was very professional and helpful. She made my move into the storage less stressful as I was initially overwhelmed.
KALIA was Fantastic and was very helpful with me today , handling any confusion with my billing ,made me feel welcomed. Gladly appreciated to have her answering the phone. Great Customer Service!!!
Ms.Kalia is awesome she help me thru my billing process . And I do recommended this location.
Very nice clean facility. Knowledgeable staff and reasonable rates.
Kalia was sooo kind patient and treated me with the utmost respect. She showed me the unit first and took time in helping me get exactly what I needed. I’m truly grateful!
This Queen was truly helpful as well as amazing!
Great experience at Herodian way n Smyrna, Ga. Kalia was awesome, thoughtful, and very helpful! A must to store your valuable goods with this amazing company! 5 stars!!!
Very friendly service, very clean storage and Kaila was excellent in helping with my experience at Public Storage.
Kalia is awesome! She made getting my unit so easy! She even took the time to walk me through and let me pick the best one for me! Storage is great and with the app it’s really easy to access and handle everything you need to!
Great clean and helpful place reasonably price. Thanks to Kala
Fantastic experience on move in and departure renting from this facility. Kalia was incredibly helpful and went above and beyond to ensure there were not issues. The customer service here is excellent.
Kahlia was amazing! Very helpful with a great personality!
I move in March 2023, and in the mix of this upside down world and with everything going on I have a very awesome experience with this location. It’s very clean and also Miss Kalia property manager was so awesome and friendly and got the job done quickly and fast with no problem when I vacated my unit. I will I tell anybody that wants to get a good storage Union please come here.
Access hours are very limited. Hard to get your stuff if you work regular hours. Mandatory insurance is also a hidden fee. Edited: Then after leaving this review the manager called and tried to argue about this. Matter
Drove 2 hours to pick up a storage unit from auction ...Waited over 2 hours nobody there. Called customer service got district manager number left messags and she won't return my call either such a waste of time. 6 others waiting in the parking lot to get help . Unbelievable!!!
This location never answer the phone...never return calls...leaving messages on this office voicemail is all in vein because they never call you back.
Shannon and Kyle were very helpful with all of my needs! They helped me get my unit and everything I needed! Excellent service at this location!
Shannon was extremely helpful when we needed to transfer units with last minute notice. With it being a time sensitive matter, she quickly took care of business and made sure that we were credited back money that we didn’t need to spend. Thank you Shannon!
Walking into this location after coming a few times with no one in the office today Al was there and while his voice is monotone (just how he talks) he was very helpful! He walked me to different units, shared location features and answered any and all questions I had about my space. Great job and I’m happy to be renting from here!
Came in and Al was so helpful! If you need help check with him! He's great
LaShana was great I love her great customer service .
Great friendly customer service
The staff was very helpful and made my experience as easy as possible
Good communication, helpful
First time renting a storage unit and the lady was very helpful facility is very clean very inexpensive and convenient. Highly recommend
Shannon was great ! I booked the wrong size and she helped me switch with no problems. Service was fast! Thank you so much
I needed to get storage space immediately and I contacted Public Storage and was able to secure a storage unit with no hassle at all. The process was smooth and effortless, and with the assistance of Shannon who is so helpful and so personable I was ready to move in within 15 minutes. I would recommend to any of my friends and family that they contact Public Storage first before looking at any other storage companies.
Wonderful service! Thanks for an easy process, Shannon!
Wow! What a great turnaround from before! Our family has been using this location off and on for years and had been growing concerned this past year at the grungy appearance, cleanliness, lack of responsiveness by the Property Manager, and overall safety of the property. BUT that has all changed now for the better! After the property manager changed a few months ago, the improvements have been IMMEDIATE and noticeable! Shannon (I hope that is how her name is spelled !) is an absolute gem! SO VERY pleasant! And she works the hours that are posted so we aren’t having to wonder who we need to speak with!!! We have noticed the responses to our concerns swiftly replied to and handled! The property is now kept up, repairs are being made, the parking lot stays clean and well kept in appearance and we feel secure entering and exiting the building. We so appreciate her work behind the scenes to help restore the facility to the place we chose to keep our valued stored belongings safe and because of this, will be doing business here any time we need additional storage! Highly recommend!!
Shannon at the Smyrna location is an absolute gem… wonderful customer service, super friendly. I highly recommend this storage facility. 🌟
CONS:
Roaches! Roaches! Got into my stuff. Moving to my new apartment and have roaches in my stuff :( . And it seems like I am the only one that cares.
Going into the storage unit I see dead roaches.
_ Corporate is impossible to reach. I contacted them regarding a prorated refund I was promised by a staff member. I never heard back after countless times reaching out.
PROS:
Very kind workers at the actual location.
Move in was simple, but my storage wasn’t clean before I moved in. Every time I come to the storage there’s fewer and fewer carts, now there’s just one that’s constantly locked up. When I move my entire apartment out of the storage I will literally have to carry everything myself and I’m pregnant. Extremely inconvenient that I would have to go out of pocket to buy my own cart or dolly to move my furniture from a storage that’s supposed to have them provided.
The new site manager was amazing on follow up and helping me set up my new storage unit!
Ms. Stephanie is so accommodating. She is very nice and is a hard worker.
Great helpful staff, safe place to store your stuff
Best customer service I have ever had. Shannon is hilarious thanks again
See Angela. She is very good 👍
This place is awesome!! Angela is very attentive and also handled any questions or concerns that I had during my my stay there. I rented from that location for over 2 years with nothing but the best service from Angela. Plus Angela always went above and beyond the call of duty to help me with my account. If u are looking for a safe climate controlled storage unit than this is the place too be at. I’m one happy client!! Again thank you Angela for everything!!
I walked in right at opening and it was very busy. Phones were ringing and people were waiting outside. Angela was truly a professional and handled her job reminiscent of a switchboard operator and a top salesman at the same time. She was very cordial and did her best to take care of everyone including myself expeditiously. Awesome job!!
Met with Stephanie the property manager and she was exceptional, all the way from when she greeted me outside the lot and into the office. I am renting a space because I am leaving for training in a week and needed to move my belongings. She did a walk through of the space and explained which one would be a better fit for me. The property is going under renovations and it is looking great! Good job Stephanie!
Short notice rental. Applied and reserved through the selfstorage site. Latrice was very helpful and knowledgeable. Phone app worked to get me in. So far the whole experience has been 5 star.
I needed storage quickly and found what I needed here. Latrice was very helpful and the process was quick and easy. Highly recommend this site for the service.