I had a very frustrating issue that I was experiencing with getting in touch with someone from customer service. After posting a negative review the district manager reached out to me and was very helpful in resolving my issue as well as getting details on how she could correct the issues so that it does not occur for future customers. I really appreciated Donna’s detail above and beyond customer service. Customer service like Donna provided made it easy for me to want to update my review. Thank you!
This location is horrible !!! All my appliances were stolen , my 65’ inch television was stolen and my 55 ‘ was broken and left face down .. I guess they thought I wasn’t coming back . They went through all belonging and threw my clothes on the ground they were molded and spiders all over them . Manager of the property said I did that !!!! Really !!! They will call you for a payment but won’t call you when my unit was burglarized.
The attendant at the kiosk was superb as he answered all my questions and patiently waited while I read through the rental agreement. The on-location attendant was helpful and accommodating. I am totally satisfied with my choice of location to rent a locker.
They lured me in at $80 a month and later over doubled the monthly rent price. Hard to find an attendant, $300 fine for using their dumpster when sweeping out the unit, and no lights as promised. I suggest to stay away from this company and find a more local company that gives customers service!
So far so good. I've been using it for a month. It was easy to set up my account online. By the way, Public Storage App is great, intuitive and easy to use. Highly recommend!
Great access and secure. The employee on site was beyond nice and she was very professional. Definitely recommended.
Great location to store your good
Ms. Keona was so very helpful, She went about and beyond Her call of duty to assist me with my storage experience. She is a great asset to the company. The world needs more employees and people like Her. She was amazing.
Recently raised the rent by nearly $80 a month for no reason. You go into the office for help and no one will answer the door, and they’re virtual kiosk does not work when you press the screen.
Less employees, less help… more unhelpful automation, more money. Abysmal recipe for service. Canceled my unit and moving to LifeStorage right up the road. They have an actual person on site who is helpful, and the monthly rate was far less.
Lashanda was extremely helpful and my experience was great.
Keana was such great help! Made our transfer quick & stress free.
Public Storage employees always had wonderful customer service
Mrs. Donna and Mrs. Angela were true examples of great customer service! Honestly with Public Storage it’s hard to get anyone to answer the phone. However Mrs. Donna had such great customer service when I spoke with her on the phone and Mrs. Angela was so sweet and thorough in explaining all conditions to me. This location is awesome!
Very Nice clean and friendly people here
THEY ARE AWESOME. Called me just to check up and make sure I like my space. Super easy to rent
Can NEVER get in touch with site Mgr here!
Friendly and great good service
Very Helpful, and keep clean
Simply a delightful experience. Carolyn provided me with top notch customer service! Carolyn was patient had no problem with helping me decide the correct size of a space. Having an employee with such knowledge patience and such a pleasant disposition tells me a lot about doing business with public storage. Thank you for everything.
Carolyn was very professional , she runs her facility with honesty and integrity, I highly recommend public Storage
The online process was very convenient. It gave me everything I needed, all I had to do was go straight to my space unit assigned to me and it was ready for move in with a lock.
Great customer service!! Fully automated process with kiosk very convenient
Renting over the phone was super easy and the follow up was great. Definitely recommend.
Being able to open the gate from the car with my phone. Simply beautiful. Was able to pull right up to the unit door making the entire process easy as can be.
Review is for location at 11195 Alpharetta Highway location: Do not rent from this facility numerous water leaks in units and public storage haven't been able to communicate and fix the problem. Going on 8 months with water damaged items and I have to move out of the unit and I hope others are okay. Update 1-25-2023 unit is still leaking and noticed many more units leaking on 1-25-2023 be careful of renting a unit wait until it rains to see if unit is leaking.
Lashanda is the greatest.
Very helpful and knowledgeable.
Ok so far, just started using them
Mrs lashanda was very helpful with everything.
Of course I guess Shanda is awesome to
Lashanda was very helpful will recommend this location
This place is old and outdated. Lots of flooding in the streets outside the units, which brings tons of mosquitoes. We had frogs inside out storage unit. This location could definitely use an update!
Staff was friendly, helpful, and quick to respond. The facility was clean and easy to access. Great for our temporary storage needs.
Lashanda at Alpharetta hwy was very helpful and pleasant when I got there and was very frustrated. She actually light my day..... very positive attitude and positive energy. AMA..
Great experience renting.
Great customer service and storage options. I had a nice unit for several months and they always took care of me.
It was a great experience. Unit was clean and well maintained.
I’m so glad we came to this Public Storage location. Lashanda was incredibly helpful and made this an easy fast experience. I highly recommend this place to anyone looking for good customer service and a friendly smile.
Lashanda was very helpful
Awesome location I would recommend the are
Lashanda was very very kind! She was very helpful! Thanks so much!
I rent 3 units...
I'm very pleased with the location and the service.
Lashanda is always pleasant and very helpful.