Public Storage Self-Storage Units at 5301 S Cobb Drive SE, Atlanta, GA

Me and my husband purchased a unit at this location. First night we moved our things in, the gate was open and been seeing vehicles go in and out (now remind you, we are moving our things in) not knowing if this building was 24hrs or not (at the moment). They said they heard voice in the unit ig saying that we was staying in the unit, WHICH WAS A LIE!. The next day, the gate was still open...we had a dog with us this time getting some stuff out of the unit and organizing the space. One lady in the office came and peeked in our unit (door is OPEN) and she wobbled her ass back in the front, DIDN'T SAY NOTHING TO US. I get a phone call maybe the next day or two saying the first night they heard us in the unit and said the next day dogs wasn't allowed on the property (COOL, UNDERSTANDABLE!) Didn't bring the dog anymore. So a week later, my husband went to the unit to get his work clothes and tools (it's cold outside and the wind blowing) he closed the door not all the way only to just change his clothes (im otp with him the whole entire time), the property manager gone lie and say the door was all the way closed and terminated the lease, even when I was explaining what was going on, they had their minds made up about us. And I honestly feel like they was picking with us because we don't have a vehicle so we was walking to and from the storage. People need to be humble and at least be understanding

Thank you Sekina for your Exceptional customer service and accommodations. I was able to get the right unit for me and full understanding of the process. Keep up the great work and going above and beyond for your customers.

Sekina was great

Sekina helped me out , showed me everything from getting in the door and using my access code. Very helpful

Quick, Efficient & Pleasant. After completing my reservation online, I went to this Public Storage property to complete my contract and secure my unit. It was quick, efficient and friendly. No drama, no surprises. Sekina started the process by walking me to the unit and inspecting it. Afterwards, she walked me through the contract, finalized the paperwork and answered any questions. It was easy. I have dealt with this Public Storage location before and have never had an issue. Thank you Sekina for the welcoming experience.

I received a warm welcome and great customer service from Sekine at this location. She helped me find exactly what I needed.

Incredibly professional and helpful!!!!! Would recommend to any and everyone!!!!!!!!!!!

Reba was very helpful and knowledgeable of what needed to be done for a seamless move in process.

Customer Service was phenomenal Reba & Jasmine was hands down the best Customer Service reps. If you're looking for great service this is the location no doubt Thanks ladies

Today I closed out my storage however….I just want to acknowledge how friendly, efficient, and helpful Shay is. Her personality to her professionalism is top tier and she really made my experience with Public Storage a pleasure. Thanks Shay for all you do. I pray new doors of opportunities open for you, you truly deserve it!

Sekina was on her way to lunch and stopped to help and was kind and make the move in process so easy 200% recommend

Sekina was great! Really convenient. Thank you

Sekina was very kind and helpful! She was very informative with all my concerns. Appreciate her so much!

Sekina services Fantastic job. Sekina was patient, kind, and respectful.

I appreciate them so much. They is a good worker and they do the job really good in our refer anybody to this place they got good hospitality and they help you when you really need help.

The best customer service I’ve had in a long time, great business!!

Just moved in, property manager was awesome, very upfront and clear about everything. Very accommodating too; looking forward to a safe place for my belongings and an easy experience!

Sekina nos ayudo bastante. Ella era bien paciente y amable.

Just wonderful, first time renting, won’t be my last blessings.

Property was very clean Eveyln provided excellent customer service and answered all my questions. Very convenient

Great customer service

I am extremely impressed with the customer service level of this location. Sekina provided excellent customer service and treated me with kindness and professionalism. I had a great experience working with her!

Akribah is amazing! I have never in my life experienced such amazing customer service and she expelled in every aspect, thank you Akribah for your hospital

In reality, Public Storage didn't grant enough STARS for Ms.Riba Cook, customer service performance,She was informative, Courteous and a pleasure to do business, with.I will continue to be a good customer....D.Peek

Sekina customer service was great beautiful smile thanks for helping with doors for my brothers

Ribs was amazing

My experience at this location was excellent. Great staff and very professional. One that stuck out to me was a young lady by the name of Akribah(I hope I spelled it correctly). She was prompt and funny lol. We didn’t want to leave!! I’m sure that from now on we will visit this location. We appreciate her business!

Great customer service

The service was very thorough. Prices were fair. I would lease here again.

I'm a very satisfied with the service I received from this location. Customer Service from was amazing from start to finish, she was very helpful of meeting all of my needs and and very patient when explaining all details to ensure I received the correct size unit to hold everything I needed to store at that time. Very friendly atmosphere and and was right on point with communication through the whole process. I would definitely refer this storage facility to all of my family and friends . The facility was very clean, and of the overall experience I received in my time of need and I am forever thankful and wanted the world to know this location is Awesome! DP

Miss Toni had the best customer service ! glad I came here

Shay was Outstanding

RIba was very nice and helpful would recommend this location!

Love the cleanliness and professional staff. Always so helpful.

I went here to get a storage unit and the worker Keanu was a great help. He helped me figure out what was best for my needs. He was professional and efficient. I would recommend this facility with Keanu.

Went into this location needing help, Keanu was great and provided outstanding service during my time of need.

Reba was SO and understanding of our difficulties with our move, and the awful timing at Christmas time! What an ANGEL! IF anyone is looking for affordable storage, with great and professional customer service, go Public Storage in Atlanta GA, on South Cobb Drive;-)

Riba was very polite and helpful with assistance to me and my family. We love her.

Amazing ribah is amazing

The manager is amazing

No way to cancel storage. Location is not staffed during business hours. App and website have no way to cancel. The phone numbers just go to voicemail. Another person on site told me that they never see the office staff on the last day of the month. Maybe its a company policy to not staff on last day of the month (even if weekday) to help avoid cancellations. Numerous people were there trying to close out their storage and all had the same problem as me. If you do rent here, DO NOT USE Autopay or be sure to turn off approaching cancellation if you do rent from Public Storage.

Ribah, I hope I spelled it right lol is the absolute BESTTTTTTT. The best location hands down. Every time I have a concern she is ON POINT!! Lol they need to give her a raise cause she is definitely a great employee!

Very helpful and forgiving .....all the stars

Jordan was awesome! He helped my get set up with a storage unit today. He was very friendly and professional. It’s comforting to know there’s good people working where I’m going to store my stuff.

Worst business practices in the city!

I received exceptional service provided by Keisha. Keisha was very knowledgeable and ready to provide solutions to my storage needs. Thank you

Had issue but Keisha was wonderful and took care of the issue and made moving smooth and seamless.

I had the pleasure of checking into my storage with Kiesha. Kiesha was more than helpful in assisting me with my needs. There was a small incident to where I would have to check in a day latter than my reservation, but Kiesha came to the rescue to help modify the reservation. Thank you all!

April was the best and helped me with valuable information pertinent to my trucking business

April was very knowledgeable and helpful. She is a great asset to the company. It was a pleasure !

Everyone was pleasant especially Ms .Madina very courteous and always have a pleasant smile and attitude and when i first came here i seen how clean it was and im from miami florida and i never seen such a clean place like this facility here i was amazed and i thank all the staff for helping me as well as the lady Supervisor i will reccomend family and friends to become new donors

Been storing for a few months! Great location

She has been very helpful

Great experience

April was excellent and helpful

April was kind and efficient and I would happily do business with her again. Five star!

As a long time customer with multiple units at this Public Storage location, I am very satisfied with my experience. From online unit availability, pricing and reservations through in-person account questions and unit termination, the process has been consistently smooth. On the property, the point representative, April, has alway been helpful, knowledgeable and polite. Having been there for many years, she remembers me and adds a welcomed consistency to my experience. I will continue to patronize this Public Storage location.

Excellent professional customer service. Extremely patient and personable. Thanks for getting me into the appropriate unit for my belongings.

Great place!! I was in a pinch and they were here to help. Thank you Ms. April.

I was having trouble with my app and I came in for help. Now I can open the gate remotely using the app. This place is great. Thanks April

Prices are to high

Articulate and sociable. April.

My landlord sold the home I was renting and I was forced to move. After a long stressful day of trying to find storage for myself and son I got in touch with Ridima who was helpful and make my day less stressful

Jam was amazing on yesterday. She was able to answer every question we had. We reserved online and she insisted we view the space first. Soooo glad we did bc we needed bigger than what we chose during reservation. I would highly recommend her customer service as A1. She has officially made us happy unit holders. 10 stars for Jam. Her service was everything.

April was great! She helped me set up my app and made it easier for me to manage my storage in California... Very convenient now. Thank you

April was excellent thank you

I really appreciate her professionalism and patient along with understanding. She exemplifies what is most important when working with customers on daily basis. Continue being respectful and beautiful young lady.

Je vais poster une excellente revue pour madame Avril manager storage ou garde mes affaires. Elle est extrêmement serviable et m' a aider retrouver mon accès a mon box. Je vous la recommande très fortement...👍👍👍

April and Julia were the best! Rent your storage at this place. You wont regret it!

Demetris provided excellent customer service. He was professional, knowledgeable and kind. He listened to my concerns and emphasized with our struggle. He took time to show us the rented unit and explain the processes necessary for success.

I come back because I like the customer service

Great experience working with April! She’s professional, extremely helpful, and cares about her customers.

April was very nice and helpful.

April is amazing!!!!!!! Truly Outstanding!!!!!

Came in needing some assistance with storage and April and nica was very helpful.

Attentive and helpful

Ariana was very professional and helpful I made reservations at wrong place she found a space that was cheap an affordable at another location because they did not have any deals . I would recommend

Abril/ Manager .. me ayudo bastante .. ella fue muy amable y pude resolver todas mis dudas Thanks Abril

Nice people

Thanks this place is great!