Public Storage Self-Storage Units at 3111 Fortune Way, Wellington, FL

Horrible. I’ve been renting an indoor unit for over a year now and had no issues with gaining access during operating hours when it was owned by Simply Storage; however, everything changed for the worst when it turned over to Public Storage. I’ve attempted to access my unit on 3 separate occasions during their operating hours and each time the door is locked. When you call the number listed on the door it goes to voicemail; every single time. No one ever calls back. I’ve sat and waited up to 45 minutes and no one shows. I pay for my unit on time every single month. I expect to be able to access it during operating hours and not have my time inconvenienced. Beware of getting an indoor unit out of this facility.

Charisma is the absolute best. She was beyond friendly and helpful with getting us in the right unit. Super sweet. Would recommend her and public storage to everyone.

I came today to check in for my move in day and since I walked into the building the Service by miss Charisma was outstanding, so helpful and kind. Definitely an incredible worker with an amazing personality!!! Definitely recommend 100%

Charisma was the best and very helpfull !! Thanks again

Prices are very fair. Location is great and Princess is super accommodating and very easy to work with. My move in and rental was super easy. Thanks so much.

Latasha was great and made my experience seamless. Highly recommend.

I have been renting here for a while and I must say that Charisma is one of the best employees I have ever dealt with. She truly listens, understands and finds a solution to meet your storage need. Her customer service skills are so strong and she has made the experience wonderful. She even knows my girls name and ask about them always. I have transferred units based on her recommendation to combine. She truly has your best interest at heart.

Whatever you do, don’t rent from this storage !!Sometime last year, I was renting from a different public storage and had issues (per usual when it comes to public storage) so I decided to try a different storage company and I found simply storage. All was great with pricing, customer service, etc. up until May of this year when it was sold to public storage !!! I was so disappointed to find out it was sold, because i just knew it would go down hill from there and it did. The rent started at $35 and some change which is $10 more than I was paying when it was still simply storage. I was fine with this because I felt that $35 was still a reasonable price. I then got a bigger space and was told it would be $40 but instead it was $48.99 (still not too bad of a price, so I let it be). Just a few weeks ago I went to pick up a few things but I couldn’t get my lock open (I lost the key). The lady working there told me to come back the next day with a different method and so I did. I waited outside for almost 45 minutes until she showed up. (it’s advertised that there’s access to our units until 6 pm mon-fri) she said she had to run to the bank, which i understood at the time because i was once a manager so i understand having to go to the bank for the deposit, but I feel that someone should be there regardless and it shouldn’t be closed off until 6 pm !! I came back the next day to try to get my lock open as I wasn’t successful the first time, and again I waited around an hour and no one showed so I left. I came back again the following day and waited another hour and a half until someone showed up ! I finally got my lock open, grabbed my things and left. I realized when I got home that I left things outside of my unit by accident, so I called the next morning to ask if someone could stop by to pick it up (I didn’t want them showing up and no one was there) but I figured someone should be there if it’s early morning , right ? WRONG. it was almost 11 am and no one was there. Everytime I called simply storage, someone answered and if they didn’t, they always gave a call back. This public storage doesn’t answer for nothing when you call and they don’t get back to you about voicemails that are left regarding these concerns. I submitted a review because I was upset but then later deleted it because I felt I was too harsh and maybe there’s other things going on, who knows. But, a few days later I received an email stating the rent went up AGAIN ! this time it’s up to $60 and some change. I’ve decided this month will be my last. Im disappointed. This place needs better management.

Great customer service

new costumer here and needed a unit for my business. ms. charisma made sure i was taken care of in a timely manner and good costumer service. good location and fair prices here

charisma was super helpful getting everything situated for me and my daughter. she was very professional and concerned with answering my questions. great costumer service

I just moved here and charisma help me to secure my units and get settled in. She was very professional and sweet and made the whole transaction very easy

Charisma was extremely helpful with information about a storage unit . She went above and beyond with assisting me she has the best customer service ever

My dad is a long time customer at one of your other locations and he recommended I come here to this store I met charisma who was already in the process of helping somebody else she didn’t just leave me waiting she asked if I wanted the other chair and she would be with me she was so nice and polite and smiled the whole time even though I wasn’t able to rent at the time she took down my number and told me she would call me when she have something for me and I’m grateful for people that cares about others

Charisma was very nice with helping me get settled.

I was inquiring about a storage unit and Charisma was so helpful with everything. She took me step-by-step and through the process. And her customer service was very exquisite.

I don't do a lot of reviews but I wanted to send a shout out the Charisma and her excellent customer service. Not only was she friendly but she also took care of my concern in a pleasant professional manner.

Rudest customer service on the phone! Girl talks in circles to. I went there, cleaned out my unit and removed the lock. No one is in the office, so I left a voicemail. They call you back to tell you they already processed the payment. Ok, I’m fine with that. Rep tells me I still have it for another 30 days. I ask her to clarify if I need to come back in 30 days to cancel or is this notification sufficient and she starts telling me I can be put on a Public Storage list if I leave an unpaid balance and they can report me. What? You told me they already charge my CC, and now you are threatening me with reporting an unpaid balance! When I tried to clarify again with her, she hung up on me! I do not recommend this location

I called in today for a quote on big size storages because I’m moving out of my town house neisha provided me with all the information I need to complete my rental online she is the bomb

Neisha was extremely helpful in paying my 4 units. I was very sorry to be so late. Neisha was very understanding. She even looked for ways I can save money on each my units. I was nervous/ashamed to come in (because of the lateness)but she made me feel at ease and made this whole mess so easy and stressfree.

Corneisha is an amazing employee. She is very informative and knowledgeable she always answer the phone and call the customers back we really appreciate having her here to assist us keep up the great work corneisha

Neisha was wonderful to deal with. She was very knowledgeable and efficient. I would hire her to work for my company.

Very thorough explanation, and good knowledge of the business.

Keisha is the best ! very helpful all the time returns calls !

Corneisha was very helpful and professional as she gave me wonderful customer service. She volunteered to help me transfer my belongings to a different unit. I highly recommend using Public Storage.

Super easy! Rental was done on line and the lock was in the unit. I never had to deal with a person!

Corneisha Is amazing she went above and beyond to assist me with getting a parking space and helping me with directions around west palm beach because I am from Wisconsin. The best customer service ever!!!

The facility does not answer the phone, can't get help if we tried all day. Consider moving your things from this facility to a different storage company, cause we sure are.

My experience with neisha was very helpful she helped me around the storage unit with prices and things I needed help with i appreciate the help very helpful person

They’re great! They’re very helpful when needed

We have been customers for several years with multiple units. One of our units is used for business and is needed often. There have been dozens of instances where we have visited during regular business hours, and the door is locked, making us unable to retrieve our property which is unacceptable. They are randomly closed in the middle of the week on Wednesday. Business hours are not posted near the door or when they leave during regular business hours. It is impossible to get anyone on the phone. Have left many messages for the property manager without a return phone call.

I went by to rent a storage unit and Corneisha was very helpful , understanding and took her time with assisting me. 10/10 recommend

Thanks, to the pleasant young lady Corneisha for answering all my question. She was knowledgeable and very patient with me.Wonderful customer service! So, thank you again I will be using public storage soon.

I went in to get a a storage unit and was greeted by Corneisha. She was very bubbly, bright and knowledgeable. Corneisha helped me choose the right size storage unit for my belongings and showed me different size storage units. Thank you so much Cornesiha for helping my family and I relocation much soother.

Corniesha is a very great employee very welcoming and helpful I came into the office to look for a storage unit and she assisted me and provided information that was very useful.She is very kind and patient 10/10 experience.

I was there the other day, got help from Corneisha and it was just a great experience. I just wanted to shout her out!

Neisha gave me great customer service when I needed help with storage, thank you!

Great customer service at this location from the rep Corneisha. She was very helpful. She made sure she explained everything to me. Patient with my question. Thank you again Corneisha

I had to deal with corneisha because I was inquiring at a few different places. She was so personable and nice. Out of all, what seems like 100 places I called today, Corneisha at public storage in Wellington was by far the best interaction I had. I will be renting just for this.

Sarah gave me a call about my bill, if it wasn't for her taking the time to do so I would have had a late fee, I'm retired and live on Social Security. Thank goodness for her otherwise my Christmas would have been ruined. Thank you so much Sarah. It's people like her that make a place where you want to store your items.

DO NOT rent these storage units, the customer service reps totally lie about the storage units being behind a security gate & you’ll need a code, which there is no gate at all. When you go to the units they are completely filthy with dirt and cobwebs from the uncovered ceiling to almost the floor. No one would store a shoe in these units, as you would have insects everywhere in your items. This company also refused to issue my full refund for the admin fee paid after I immediately returned their key once I noticed the condition of the storage units.

Service was excellent and they knew their stuff.

Donna’s been so helpful in getting us the right unit. She showed us a few sizes. She’s been super nice to work with.

Well maintained facility in a central location. Donna is always friendly and lovely to work with. Highly recommend!!!!

Donna did a great job finding the best unit for me. It was fast,easy, and painless

Donna was so helpful & very informative. I’ll definitely recommend this storage facility. Saved me so much money. Thank you again Donna !

Literally the worst location ever. I rented the unit not even 10 days ago and they are calling and telling me I’m late with a $7 balance then they say if I don’t pay by the 7th I’ll have a $20 late fee. They owe me $20 for a lock and telling me I can’t use that credit for what they are claiming is late. I go to finally move into the unit and it’s too small because they said in the description 4x4 on the first floor not 4x4x4 cage on top of 2 other cages. So I transfer to a bigger one which they charge me MORE money. What happened to the money I paid. It’s crazy how they can’t make adjustments in the system to help the customer out. I’ve been a customer of public storage for years. I always have a storage and there’s always a hassle. So irritating

Everyone in the new management is wonderful! Big and pleasant change. Pleasant and professional. Five stars

I am happy to see Public Storage back at this location. Donna is great. Public Storage defines customer-centricity.

Donna is great! The customer service is impeccable, facility is clean, and the options are great.

Clean facility Donna is amazing great manager very helpful.

Donna did an excellent job and customer service was excellent

Simply Self Storage provided me with an exceptional storage experience deserving of a five-star rating. The customer service was outstanding, with friendly and knowledgeable staff who made the rental process effortless. The facilities were clean, and well-maintained, offering climate control for added protection. I highly recommend Simply Self Storage for their excellent service and facilities.

The facility was closed when I arrived at 9:30 am. Called 1800 number and was told to wait. I can not get to my things. Unacceptable

Excellent service and great location.

Excelente customer service, near storage in Wellington. I really like and recommend this place

really great service at an affordable price ! definitely come check them out

Excellent attention from Donna and the boy I don't remember his name, very kind! everything very neat and clean!

Very helpful and efficient service

Absolutely the best storage unit in the area!!!! Have been using them Off and on for many years! Great staff and clean storage facility!

What a wonderful experience I encountered upon arriving at Simply Self Storage. Donna and her staff located an available unit to rent in order to store my “Florida Snowbird supplies,” in a very quick and professional manner. The monthly payment was explained thoroughly and all my questions were answered. I highly recommend using this storage company in Wellington, Florida.

Donna was amazing & fast. Made the process seamless. A true asset!

They went out of their way to find what I needed. Great Friendly staff. Amazing all around service.

Everything went well the the paperwork

I would like to take this opportunity to thank Donna for her tremendous help in helping me move out of my storage unit and help me go into a smaller unit. She is absolutely wonderful and extremely courteous!! She made my transition smoothly and pleasant. She is the one person to come and see if you are looking for a storage unit or advice. Thank you so much !

Donna is always helpful and kind. She goes beyond the call of duty and has made the process of storing a lot of items while away safe and secure

Please give this charming employee a raise immediately!! click done

HIghly recommend this business, my experience working with it was excellent. Donna, property manager, was super helpful, kind and easy to work with. Reasonably priced compared to others, lots of size options, good/clean facility and great service.

Donna is the best! She was super helpful and made sure all my storage needs were met.

Great experience today with Donna at the Wellington location!! We really appreciate the support & answering all our questions before we decided on this storage unit!!

After receiving my third price increase in a year from Public Storage, I began looking for a new place. I was most fortunate to find Simply Self Storage. Their price was much lower, they are closer to my home and all the lockers are on the first floor. Property Manager, Donna, was a real pleasure to work with. She made my move so very easy.

Very professional and quick to work with, my family has used their services previously and they're quite helpful at this point as well.

Amazing service and people. Simple process and we found exactly the size unit we needed.

Dawn was great. Answered all my questions, and put me in the unit I needed. In and out within 15 minutes. Thank you.

The girls were very helpful. Great location

Donna and Dawn were so helpful getting me set up with a storage unit. They answered all my questions and were wonderful to work with!

I appreciate the employee, Donna. She was courteous, helpful, professional and kind. All employees should be like Donna! She is a blessing!! She deserves a bonus.

Convenient and affordable. Not your typical set up but it’s a fraction of the cost! Good find to store some extra stuff!

This storage unit has been a life saver for me! The staff is super friendly and helpful, and it has a great location and pricing, too. So happy I found this place.

Dawn made my move so easy! She was nice and very informative and had the best attitude! I know who to tell my family to come to now!

Donna was fantastic! Great service and very helpful

Pleasant experience Donna was very helpful

Very friendly and helpful staff

Really good service Donna was awesome

Dawn was very helpful and took care of me quickly.

Thank you for the service, Donna. (Wellington)

Donna made my move in so easy! Great place, clean and great prices. Would recommend to anyone needing storage.

Under new management. It is clean and friendly staff.

Donna has been great since the takeover! Thanks

Amazing storage self storage climate controlled Wellington Florida wonderful friendly staff

The new team there at Simply is just amazing. Very knowledgeable even only being at this location 2 weeks. Thanks for making the transition so smooth.

Dawn and Donna are the best! Most professional storage experience I’ve had and amazing customer service

Melanie is very attentive and always checking that everything is fine with my storage unit!

Everyone was helpful, friendly and efficient

Nahar was very pleasant to work with . and helpful

Rosie did a great job and was very quick and helpful!

Great people, very helpful and caring for the costumer.

Rosie is awesome and has excellent customer service!

Rosie has awesome service!

Rosie helped me get the storage unit I wanted. I needed more information on pricing she delivered all the information very well so I understood it

Great customer service.

Rosie was really nice and her customer service was great. I really appreciate her! Thank you Rosie

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Rosie has a lot of informating very helpful. She sparkle everyday

Jess was very friendly and answered every question I had. I was running late and she handled everything quickly. She was very helpful and respectful, definitely coming back !!

Jess was very friendly I was going to leave public storage but Jess definitely helped me downsize and fit all my stuff in a unit that was smaller and way cheaper this is the kind of staff you need everywhere !!

Jess was very helpful she explained everything in detail and answered every question I had was very patient and just a very great person my day went from horrible to laughs ❤️

UPDATE: Got a call from rep at Public Storage after leaving this review saying that if we removed our review, then they would refund our money. Wow! I reminded her how unethical that was and told her they can keep the money. I wonder how many others they held hostage under these conditions. Wow, WOW!! P.S. Blessing in disguise...We found SmartStop Storage after this experience. Very nice! We cancelled within a few minutes of the rep calling to let us know she had made a mistake by not disclosing the location and type of unit she had rented us. It was a fenced-in/caged unit on the upper level with a ladder. 😳 (Apparently, the inside spaces are just divided by fencing.) We still got charged an administrative fee AND rental for a day, but we never even got to see it!! Why?!? It was HER mistake. Anyway, we got cheated and definitely do not recommend this place.

Rosie was very helpful when I came to rent a storage unit. Property was very clean as well. Overall an awesome experience!

Your employee Amanda is so awesome I was running late and she handle my situation so quickly ..She was very helpful with all smiles Thanks again Amanda see you soon 🙏

Very nice area clean storage units and Amanda was one of the most helpful employees I've had the pleasure of dealing with

Amanda was Great, Very professional will rent there any day

Amanda is Amazing! She made the process so easy and stress free. Thank You!!!!

I came to Public Storage having had a pretty ruff day. Your employee Amanda Lee was the best, her chipper attitude, smile and willing to help me was all I needed. I’m a customer service Supervisor, and I will speak with my team regarding customer service and making our customers smile just like Amanda made me. She’s the best!

The property manager Amanda was extremely professional and polite. She provided various options on payment and recommendations on unit sizes and needs. She provided outstanding customer service with a positive attitude and a smile. If all Public Storage facilities were run with this type of care to the customer, all locations would get 5 out of 5 positive Stars feedback and reviews. Thank you again Amanda for your professionalism and your customer service.