Amanda was polite and patient when it came to explaining everything to me.Very clean and friendly.
Amanda was very professional and very knowledgeable and helpful
Amanda was very polite and helpful. Her hospitality and patients made our experience 10/10.
Awesome awesome office manager super clean would recommend to anyone
⭐☆☆☆☆ Heartbroken and Disappointed – Entire Home Sold Despite Full Payment
I am beyond devastated by my experience at Public Storage – 271 Blanding Blvd, Orange Park, FL 32073. On February 3, 2025, I called to discuss my storage unit's late payment after receiving a notice that my unit would be auctioned off after February 21, 2025. I made it crystal clear to the manager that I would be paid on the 21st and planned to settle the entire balance, including the lien fee and lien sale fee, on that date to avoid the auction. The manager assured me that as long as the payment was made on or before the 21st, my unit would be safe.
I followed through exactly as promised and paid the full amount on February 21st. However, on February 24th, I was shocked and heartbroken to receive an email stating that my unit had been sold.
I am a single mother with two small children, and my entire home was in that storage unit — including brand-new furniture and bedding for my girls. Most heartbreaking of all, the unit held irreplaceable personal items like their birth pictures and other sentimental belongings that can’t be bought.
When I called, the staff had no answers and escalated the issue to the district manager. Despite my extensive conversation on February 3rd, where I was promised my unit would be safe if paid on or by the 21st, they still went ahead and sold everything.
I am now desperately trying to find the person who purchased my unit, hoping and praying I can retrieve the sentimental items that mean the world to me and my daughters. This experience has been nothing short of traumatic and completely unacceptable. I'm praying someone calls me back immediately.
Their negligence and lack of accountability have cost me my family’s home and cherished memories.
Carmen was absolutely delightful to work with!!
Amanda was very helpful while I was trying to figure out what size storage I needed. Definitely recommend.
Excellent customer service
Property was very clean. Friendly staff. Amanda got me squared away quickly & efficiently. Great experience overall.
Amanda is always professional and makes it painless to pay on person. Very knowledgeable and makes sure everything is good before you leave.
Amanda was fast and efficient, super nice and helpful! We were in and out and she let us check the different sizes to decide what we needed with no problem. Recommend for their prices as well!
Amanda was axing helping me. Would recommend to anyone needing storage. A true family experience.
Amanda was amazing! Got me in an out, very helpful and efficient! 10/10 recommend public storage for your storage needs
The manger was beyond helpful. She made the beginning all the way to the end of my experience easy peasy.
Very polite friendly atmosphere.
Thank you so much,
Love, A happy costume
The associate J was very helpful and showed good knowledge of what I needed.
Ms. Jay was very professional and knowledge about job.
Great customer service, clean facility, easy process!!! Thank you!!
The attendant was so very helpful. She is very nice and knows how to treat a customer
Ms.Jay showed exceptionally well customer service, and helped me with my request I gave to her, she made my experience there really great, keep it up!
Kim was polite friendly and very informative
Nice clean property the property manager johnell was very professional an pleasant I.
Ms Johnell has a wonderful customer service skills
It's always a good experience the staff is very friendly and there is a ton of room to get around with my truck.
Been a customer for almost a year, service is great, facility is well maintained. Would recommend to everyone!
Kassandra got us the unit we needed. Thanks!
Kassandra is awesome. She got me the perfect unit for my junk.
Kasandra was wonderful. Very helpful- knowledgeable- and friendly. Thank you.
Everyone is so friendly here Excellent service. I always see someone out on property working hard to keep it clean
This Public Storage is a perfect place if you need space in the Orange Park area. Super easy to get to, quick no nonsense service and prompt service and answers to questions and such. Kassandra in particular was a huge help with anything I needed, whether it was replacing the lock on the unit or helping me with pricing and budget options. Couldn't be happier with this place.
Kassandra has helped me wonderfully she had the unit's clean and the storage place clean she helped me tremendously thank you I give her a 10/10
Twin Brothers are the best
My first time using a storage unit so of course I was overwhelmed already that morning with moving,and I couldn't find my unit but I saw Alex in the office and he personally walked me to the unit and helped me , Thank God he was there,and the price of my unit was affordable.
I want to say thank you to Alex for helping us out yesterday with our storage unit. Even though you were busy and wasn’t supposed to be on the property you still was very professional thank you again..
Christian was great - very helpful.
Greatest csr I've encountered at public storage. Thank you mah man
Friendly staff clean units
Vickie was the greatest!! It was smooth move into a new unit!! Excellent service!!
Alex was very nice and gave me everything I needed to know about renting my unit
Very knowledgeable of information.very friendly
Alex is the best person…EVER!!!
Awesome Service today with Alex. He went above and beyond in helping me find my unit. And he managed to save me some money as well.
I arrived today (6/10/22) to move what was in storage into my new home but had plans on moving a few things back into the storage until the end of the month since I paid (few items to be picked up by someone from different location. Had to clear it out first) but unbeknownst to me Alex closed my contract out. I returned, put code in and it was unrecognizable and I
Thought this was weird because I didn’t speak with no one up until this point. I went to the counter and was told by Alex, “ oh yes I saw it cleared out earlier so I just went on head and closed it”. I made the trip all the way back to what I thought was my storage unit to find this out. It’ll be nice next time to check with the customer to see if they have any other plans for their space or if they’re actually done. Other than the rusty ceiling that left debris everywhere, it was convenient for the price. Overall, awkward way to close out a contract.
The manager is great. Very clean and professional.
Alex and Chris are so helpful! They are so kind and patient!
Great service from an amazing Sunshine Manager at the office... Thank you for assisting with another unit 🥰
Christian was amazing and made the whole process painless! 10/10
Best storage facility ever and Alex was absolutely amazing!!
Alex the manager had great customer service. His personality and the experience had a lot of sparkle.
Alex was always extremely helpful with any question or concern I had during my rental. He always greeted me with a very friendly manner and was understanding when I had to delay a payment or get a new lock. I would definitely use Publix storage again!
Loved the service and the associates are amazing just got a little too pricey for me
Very nice but the price is two high. I rented a bigger building for half the price.
Really good. I will use them again when I need to store things.
Alex was wonderful, he helped us get the storage unit we needed.
Something nice awesome service