S/O to Latoya … best customer service I’ve ever had. She handled my concern with no problem .. GIVE HER A RAISE !!! Appreciate ya LaToya
Netta was amazing and very helpful. 5⭐️
Had a horrible experience at this facility but Rose called me and we worked to resolve the issue. Received good customer service from corporate but maybe go to another location.
Amazing staff and a great location. Always helpul and cheerful. Recommended
The best storage , Latoya is very professional I love
Excelente atención en especial massimiliano me ayudó mucho gracias
Latoya and mass was amazing thanks y’all
Massimiliano Latoya help me to find the right space
Latosa and massimiliano are very helpful every time I go to the Counter to ask for help. There awesome.
Massimiliano & Latoya are the best in the buissness!! Highly recommend!!
Shout out to my girl Netta! I came all the way from California to Miami with a total headache because my building overlapped my move-in date, and I needed to move my stuff ASAP. Netta was so patient and made me feel like family—she went above and beyond to take the stress off my shoulders. Such a sweet soul! If you want a pleasant experience, make sure to see her on Sunday or Monday, the only days she works. Highly recommend!
Latoya took good care of me, she is very attentive and did her best to entertain and assist me and her partner Angie also and she speaks Spanish, that is excellent, they are very kind.
The front desk was very helpful and polite. Showed us a couple options and toured the facility. The process was quick and painless. Class A service!
Netta was great. Very friendly and helpful.
Netta was a great help today assisting me when I had to move storage units. My code did not work for old and she insured I got a new code quickly.
Angie and Antonia were great! They helped me with my parking access issue. They were helpful and courteous!
Latoya was amazing and very helpful
I wanted to take a moment to express my gratitude for the exceptional service I received from Latoya. She was incredibly helpful in showing me the available storage spaces and guiding me through the changes I could make to my account. Her insights on using the app were invaluable and made the entire process seamless. Any business would be lucky to have someone like her on their team!
Sign up for a juicy monthly deal that will increase 3 to 4 times a year. You can accept it or move out. So bad. Don't go there.
Latoya was so kind and helpful.
RATS! RATS! RATS!
They gnawed the rubber legs off of both my towel warmers in the storage unit and I found a half-eaten bag of rat poison that I didn't even put in there!! I'm taking everything out as we speak!!!!
Want to thank Latoya for all your help she made my life easier
Best storage in town!! Latoya was very helpful with finding me the best deal :)
Employees were so nice and so thoughtful thanks Latoya and Ashley sorry
Want ti thank latoya for all her help was looking for and location to store my car and she found the right location thanks again latoya
There were so many issues with customer service at corporate, I’m
Just glad that Netta was here in person to help me! She is the only one who gets the stars.
I went Public Storage located at 91 SW 3rd Street to find infromation regarding renting a space and I was attended by Netta, she was so professional she explained to me everything a needes to know, she has a great customer services . If there were 10 stars rate I would give to her without any problem. Thank you Netta for all your assistance and keep up the good job!!
Want to thank Latoya for all her help with my move in thanks again
Latoya was very helpful with finding me the right size unit thanks Latoya
Want to thank latoya for her help finding ne the right space thanks again
Thank you Latoya for all your help !!
Want thank Latoya for all her from the beginning until the end she was great thanks Latoya
Want to thank Latoya for all her help with finding me the right space
Want to thank Latoya for all the help she provided for me to find the right size for my items thanks katoya
Latoya has been incredibly helpful with our units. I left a message in a general voicemail box, and she called me back after 5pm on a Friday and she had no AC! Dedicated! We had some autopayment issues, which she promptly took care of, and then was able to provide a promotional discount on our units as well! This is the 2nd time she has called me back after leaving a message at the location. She has been AWESOME sorting us out and Public Storage is lucky to have a manager that is so dedicated and detailed in her work. Thanks Latoya! You rock.
Absolute nightmare and zero service. Elevators are down for more than 24 hours - and propoery manager didn't let me use the stairs.
Came the 2nd time to pick up my gear for a high paying job and Latoia property manager is rude disrespectful and won’t let me use the stairs. I’m losing $2000 and on top of that a client. They have a stairway in the building but refuse to give access. She didn’t treat me like a client, I’m paying more than $500 every month for a year now and all I get is humiliation and disrespect.
Latoya made my experience 10/10
Great storage unit. Staff super helpful and kind! Especially Latoya 🙏 highly recommend!
I want to thank Latoya for all her he'll she help me pick the right space for my item thanks again
What an awesome worker there, I'm recommending everyone there.
Easy rental and move in process. Latoya at the front desk helped us with some questions we had at move in- she was a life saver!
My experience at this particular storage is always a pleasure when I come in to pay for my families storage LATOYA ! ALWAYS HAS A SMILE 😃 ON HER FACE VERY WELCOMING AND WARM HEARTED VERY FUNNY MIGHT I ADD !!! THANKS FOR YOUR SERVICE.....
Latoya Jones your customer service representative is very attentive!!! She makes sure all needs are met with a complete understanding … very Kind person I would definitely send my family and friends to this location
Latoya was very helpful Latoya made sure I received the right size for my thi gs thanks latoya
Latoya was very helpful and very efficient with timing. Highly recommend will come again
Amazing service, Enrique is the best , exellent
Had a wonderful experience with outstanding service. Latoya and Enrique were extremely patient, kind, and helpful.
Toya was very helpful and engaging quality customer service made my experience quick and easy .
Latoya is a very friendly and knowledgeable person! She will take care of you in the best possible way!
This pep (at pslatoya and e) be amazing, super efficient and helpful.
I want to thank ps team for been helpful with finding me the right price and size that we needed
Extremely unhelpful staff and they don’t provide any carts to help load in and out. I would avoid using them
Great Service Ashley. Thank You
Latoya was amazing, she helped me a lot to find the right space for me , very kind and sweet.. if you rent a unit here definitely do it with here .. she will do this experience more pleasant..
Customer service is hard to find these days & my recent experience with Latoya has just been nothing but exceptional. PS needs more of you.
Netta was courteous, friendly, patient and professional. She explained the whole process to us and was extremely helpful. Very pleasant experience!
Professional friendly help great service ⭐️⭐️⭐️⭐️⭐️
Thank you, in particular to Latoya, who has been exceptionally and exemplary professional from the start. The LATOYA team is always there to respond and offer top-notch customer service. Thank you.
My experience at Public Store, particularly with Latoya's assistance, was exceptional. LATOYA provided exemplary customer service, demonstrating professionalism, knowledge, and a genuine willingness to help. She went above and beyond to ensure that I found exactly what I was looking for, offering valuable recommendations and guidance along the way. Her friendly demeanor and dedication made my shopping experience truly enjoyable. I highly commend Latoya and Public Store for their outstanding service and would enthusiastically recommend them to others.
I wanted to thank you for having such a nice lady on the front desk Latoya, she was so kind helpful with all the setup of my account that I could not get right. She was patient, efficient with a great smile and life magic she made everything happen. Wonderful service!!!!
Latoya was very helpful of helping me find the right sizes for my things thanks again latoya
Amazing experience! Lissette is super helpful and very knowledgeable. Very clean and safe location. Highly recommend!
Smooth process. Latoya the office manager was gracious and helped me out right away!
Great service
Netta was Perfect!! She helped me from the start when I walked in. She was very professional and made it easy for me to select and locate the right storage unit before purchase. Thank you Netta!!!
Mrs Jones is amazing, very helpful in her customer service, friendly and efficient. In a city where customer service is lacking it is refreshing to find people like Mrs. Jones.
Latoya and t esa very helpful On helping su find the right size and right fit thanks aguan
I recently had a good experience , thanks to Latoya's exceptional customer service. She promptly resolved my issues, responded quickly to my inquiries, and even managed to secure a discount for me.Latoya made the whole storage process smooth sailing. If you're in need of storage and excellent service, Latoya's your go-to person.
I don’t write reviews often, but the customer service i’ve received from Latoya while i’ve stored at this facility is second to none. As someone who has worked for storage, this is NOT an easy job. She is helpful, understanding, and quick to resolve issues. As long as she is working there, I will not be storing my items anywhere else in the city! I hope the company is rewarding her for the employee that she is. I will even go as far as to say, whatever she is being paid, she deserves even more! 🤗
Latoya was absolutely amazing. I am so thankful that I ran into her! As a manager, she was welcoming, kind, and extremely attentive. She walked me through step by step on finding the perfect storage for my belongings! She set me up and within 10 minutes I was done. It was a breeze but she was thorough and took her time to explain everything. The unit was squeaky clean! I once forgot to lock my storage door and within minutes, she called to let me know. She was nice enough to lock it up for me until I was able to turn around. A true lifesaver. I recommend this storage! Ask for Latoya!
The place is infested with roaches and silverfish which you will be bringing home if you do not fumigate your stuff. And be warned that if you leave your unit even on the 1st of the month, you will be charged for the whole month and there is no prorated refund. So plan to leave right just before the end of the month or you will be paying them 1 month in excess.
Just rented a space from Netta and she was truly amazing!! She was very helpful in getting us a great space and showing us what is available. Thank you so much!!
Good location, friendly and very helpful stuff. Latoya helped me a lot! Thanks!
Tee and Latoya really helped me out here, they are real ones fr fr 5 stars
What professional and kindness I haven’t seen this in a long time. Latoya and E are just amazing to deal with. Made me feel super special..
Latoya and Enrique were great and help me resolved the situation swiftly!
Great service Latoya and Enrique helped me complete my rental and were very kind and patient.
Latoya at the 91 SW 3D ST location in Miami is super! She treated us very well and was very helpful in every respect!!
I have a corporate unit that I just moved to this location and I couldn’t be happier. Latoya and Enrique at the front desk are AMAZING at what they do - they solve locker issues and lost keys with no problem, and even ensure you are getting the best rate any time you pop in to talk. I highly recommend this location for your storage needs!!
Latoya is was nicest person ever my experience at this location was the best she hooked me up I appreciate her 100%
Despite the fact that this business has a great location, the service could be so much better. People are paying big money for these tiny space boxes and sometimes there is only one dolly or none at all available for the use of so many people. The one yellow dolly has a broken wheel adn it's a big mission to drag in around. They office lady has extra dolly but apparently it's only by request. You guys could do so much better. My husband had to carry by hands half of our apt because there was no equipment available. Simply unbelievable, especially for Downtown Miami type of service. It doesn't worth the cost. Sorry
normally I never have issue and the last five years have been great but today my sister had to assist me with some issues while I was out for the country and the manager was acting absolutely insane and verbally abusing her employee and cussing at my sister and myself. I was beyond shocked at how she was talking to this poor man after he was so kind in assisting us.
Great storage facility. Very secure. Always very clean. The staff is very helpful. Highly recommend.
Latoya is amazing. She’s courteous, pleasant and a problem solver. Thank you Latoya for all your help.
Fantastic job by Netta - very helpful at the Brickell location.
Metta was amazing very friendly and helpful
Latoya and Netta were a big help today !
Latoya and E were very helpful and I will tell a friend thanks again latoya
Latoya was amazing! She was very patient and helpful with getting me the right storage! I recommend this location!!
Latoya was very helpful with finding a unit i would recommend her to a friend
I've been renting here for years. Latoya is always helpful! It's the simple things in her customer service that makes me stay here.
After a stressful day moving Latoya has been really helpful and attentive, never leave a Google review but she really went out her way to help me
Latoya was excellent to work with! Super kind and made the process easy! Great company and great employees!
SCAM!
Avoid this place and this company! Scam scheme! I rented a unit from Public Storage for over a year, found a better deal closer to my home, and decided to move out. I moved out on October 1, handed over the unit to the manager and everything seemed fine, the manager confirmed and made checkout. BUT a week later I received a letter that I must pay $140 for my unit, for 1 day Karl!!! I called them and tried explained the situation, but no one in this company cares about your problems, absolutely terrible service! They are threatening me with debt collectors if I don't pay $140 for two hours!! Avoid and never deal with them!
Latoya is great she helped me find the right size boxes and other things i needed for my items i would definitely recommend for friends and family
Latoya has been super patient and helpful with our needs at this Public Storage. Thank you so much!!!
Letoya was efficient and helpful.
My move in was quick with no hassle
I really want to thank Latoya for all her good work and I love how the property is so clean
The storage is excellent, but the person who is at the front desk does not know how to work with clients, foul-mouthed, does not help, Ninfa the correct instructions, customer service is very bad
Melody helped us & very friendly & hospitable.
Latoya was very helpful with helping me find the right size for what I was storing thank you Latoya
Latoya took great care of myself, she’s so kind and ready to help with anything she can! I felt very welcoming and she’s so friendly! She made me feel like home, and now I know that all my stuff is in great hands!
AMAZING customer service!! Anything you need assistance with make sure to ask for LATOYA! I can’t express what an asset she is to this company!!
Our company was on the verge of leaving and had me check out other spots in the area and I’m so happy I spoke to her because she managed to retain us as a customer! We have another public storage in Boston and been in this location for a bit over a year now. Although at times it may seem a bit chaotic and there can be issues with the gates, or lack of carts, I can say I’ve definitely seen a big change in the past year or so that I’ve seen Latoya work here. She’s always checking on me to see if we’re good and I really appreciate that thank you 🙏🏼
Latoya was very helpful nice customer service
Latoya and Jannette the best customer service there nothing they couldn’t answer they had all the answers they are the best
I had a great experience getting setting up here. Everything is super clean and very spacious. Easy to get in/out. Jannette at the front is great and eager to help!
Jannette was amazing. Thank you so much for your help!
The team here at Public storage are amazing. Ty, Osiris, and Jeanette were very helpful in making understand the moving process. I truly appreciate their assistance and understanding.
Janeth was so helpful and nice. She is the bes!!
Amazing service by Latoya and Enrique
Would like to give Latoya and E 5 stars for there help thanks guys
Latoya and Enrique was very helpful and I will tell another family member thanks again
I had a great help with Janet she is so hand , fast and positive attitude. Thank you Janet 🙏🏽
When I came in Latoya and e greeted me with a smile and perfect customer service she’s the best
Loved my experience with Latoya. Her customer service is amazing and she knew exactly what questions to ask so that I knew what options were available for a new unit. Super kind and knowledgeable. Definitely recommend!
Great reception desk attendance
Latoya is very nice very very nice
Worst experience I have ever had with a storage unit. I arrived and no now was working (a monday at 11am) so I called the number on the door and they said to just pay on the app and it will text me my unit number. Well I do so and get charged and go to the unit and it was locked. I spent the next two hours calling every public storage number on the internet and everyone would put me on an endless hold or simply not answer. It seems the workers did not show up to work that day, but the company was still happy to take other peoples money. Went to storage mart around the corner after 2.5 Horus and they couldn't be nicer
Latoya is very very nice, she is professional and good heart.
Latoya was very professional, knowledgeable and friendly. I was able to get done quickly with no hiccups
The experience was wonderful
Latoya helped us A LOT. SHE WAS FANTASTIC !!
Very courageous and knowledgeable!
Great costumer service. Thank you.
Great Service and Customer Service
Latoya is extraordinary. She is helpful and sweet. She saved me from additional freak outs. Thank you!!
Awesome customer service, very happy on how nice both of the girls were Latoya and Nicole , thank you very much
Latoya was amazing! So helpful, compassionate, and extremely caring!!!
Very clean and will maintained Public Storage. The management here is very good especially Carmen who goes above and beyond to take good care of her clients!
Latoya and Diana were beyond amazing. They helped me complete the e-rental which was the best thing public storage could've made. This is the one of the best location to rent, hands down!!!
Latoya is very polite and extremely helpful. She also showed me a lot of patience while assisting me with want I needed .
A woman named Latoya is the most rude and unprofessional person. She is the reason that we left public storage.
Latoya has good costumer service , she help me find the right size I needed to store my things
Chanele was amazing. A great experience, in and out in 30 minutes I had my storage space !
Chanel was very informative when showing us different size units and since we couldn’t rent today, she explained how we could complete our rental online and told us to call if we had any questions about the online process. overall she took a huge weight off of us during a very stressful time! Fantastic service. Definitely would recommend
The door is closed by default, but still a good location
Diana is very helpful
Very nice and secure building to store your valuables. I experienced great customer service from Latoya at the front desk who really went above and beyond to help out with an issue I had during move in. Would highly recommend!
Latoya was very helpful with the ps app and getting setup thanks latoya
Latoya and Diana did an amazing job helping me through this moving process. They location is clean and it's plus just to see carts to make the move easier. The customer service here is outstanding. One of the best locations to rent.
I love this storage facility! It’s very convenient to where I live and most people here in Brickell. Latoya was fantastic about helping me with my rental and upgrading me in a last minute crunch. Good people here!
Latoya was awesome! She provided excellent customer service.
Latoya was super helpful. Answered all my questions. Speedy and seamless. Thank you!
great space central for downtown
Latoya is amazing! She has great customer service and helped me so quickly- thank you Latoya!!
The location in Brickell on 90 sw 3rd st. Amazing work by the two ladies by the phone and in person today 12/30/22. Super helpful and friendly. They made the process easier for me. (Latonya and Danya)
Lousy experience - good price at the beginning, went up 2x in the last 2 years. When you go during the day it may be blocked by trucks moving stuff, you literally cannot access the space with a car. Autopay is a joke, they make a mistake and then charge you a very convenient $30 fee. Customer service is inexistent, they never answer to any question or concern. Go to other storage services.
Great service! Layne made everything easier! super helpful and lovely!!
Layne she has been the best ever!! She is
Completely amazing looking for last minute storage unit me. She also has a good sense of humor.. I would recommend her to everyone.. love her long time
Layne is completely amazing excellent customer service she went above and beyond my expectations. Would highly recommend this place . She has alot of patience .. couldn't ask for better service if you need any storage needs you can come see LAYNE
Amazing experience! The best customer service by Layne, so friendly and kind. The process was quick and easy, left with a smile on my face.
Layne she is an amazing!!!! She even helped me put my lock on and I'm a man
Layne Provided Great customer service at the store.
Layne, was So WONDERFUL. I needed to transfer to a small quickly … She completed my transfer so fast I was able to save money with the movers I hired by 2hrs 🤩🤩🤩🤩
DO NOT fall for their low prices. They are conveniently at a lower price point than competitors; however, once your furniture and items are in the storage, they constantly increase prices. (Knowing it is an inconvenience for their customers to switch at that point.) I started paying about $90/month and my last bill was $332/month!
Layne was amazing.. vwry professional and showed the right i needed
Layne was very nice and resolved my needs. Very good customer service
Diana & Layne is very nice.highly recommend this place
Great service all around! Layne was a dream!! Extremely helpful, efficient, caring and all around wonderful. Facility is very clean, secured, and well maintained. Can’t recommend this place enough!!
Layne has been amazing! Even going beyond working hours to offer assistance in setting my account up. I would 100% recommend this location and ask for layne for exceptional service.
Diana! What a wonderful experience it was entering your store. I did have my doubts about public storage services, but your kindness and outstanding service definitely made my first time one to remember. That you for being so patient and helpful. I highly recommend using this public storage location and recommend Diana to help you with all your storage needs. Thanks again Diana!
My experience at public storage was great. I must say that Tina informed me of all and help me with setting up my public storage app. THANK YOU TINA👍
Thanks a lot to Diana she helps us sooo much
We really appreciate it.
Great service
Destiny was very helpful.
Nice and clean environment. Tina was as well inviting by informing me on the prices on the space and helping me with the ps app.
Very clean environment Tina was very helpful as well as professional she assisted in everything I needed
Tina and Ashley was amazing. I came in for some boxes and they was very knowledgeable and helpful. You guys have two incredible employees at this location.
Ashley and Tina very nice and helpful
Ashley and Tina helped me so much very grateful and appreciate the awesome customer service.
Ashley and Tina are always so kind and helpful, really good customer service love their help always.
Ashley & Tina were very helpful, customer service is awesome
Diana is amazing and helped us with every little need!! Great location great customer service 🙌🏾🙌🏾🙌🏾
Ashley and Tina were very helpful and made my move in as smooth and easy as possible, great customer service…
I worked with Tina on site as this location and she was incredibly helpful! I came for a reservation and she called me to remind me after I had left. She was also very thorough and walked us through everything with extreme patience and was willing to go above and beyond to accommodate us. Ask for Tina when you get there!