I would give zero stars if I could. Absolutely horrible. The guy answering the phone purposely made fun of my name. He was extremely unprofessional and rude. Stay away from those jokers.
I’ve had my units a long time and Rex has really cleaned the place up in the last year. I feel safer and things are working properly now. He is friendly and professional and gets Things done in a timely manner.
This is the place for all your storage needs! Rex is extremely friendly, helpful, and accommodating especially through a difficult period. Highly recommend this location and Rex is definitely an asset to this company
I highly recommend this location the gentleman in the front did an excellent job explaining pricing and other questions I had he was very knowledgeable about everything he made the process experience and excellent one highly recommend everyone go see him if you are looking for the most professional outcome!
Rex is the man. He’s been very helpful even when I was a moron and couldn’t find our unit even though I was standing directly in front of it!
I got the last 5x7 unit in the building (3rd floor) which was comforting because I was storing items from my flooded home.
The manager was very kind and helpful.
The floats increased from 2 to 4 to aid the people also fleeing from Helene.
Hurricane Helene came through the area and We were worried about our belongs at the storage facility- only took one call to the management group on site and they went and checked on the unit. Everything was dry and safe. Excellent communication and service provided during a hard time for all. Thank You!
Rex is a wonderful property manager and we loved the storage unit here.
Rex was very helpful and responsive to my needs and any questions I had.
Rex is an excellent team member, he's polite, professional and very informative. Great experience!!! Thank you 👍
Rex is amazing! I called about my rate increasing. Rex was quick to request a rate reduction. I knew within 30 seconds that my rate stayed at its current rate for the next 6 months. I have had my unit since 2019. Place is alway clean and well maintained.
The workers here are extremely helpful!
I've been using this facility from time to time since it was built probably more than 20 years ago. Had a great experience recently with Rex the property manager. Super nice and accommodating. Facility has been renovated. Always clean. Highly recommended.
David did an amazing job assisting me with my moving adventures!!!
Amanda made my rental experience as smooth as can be
So this storage facility was great. It was always clean, never any bugs or rodents, and they kept the bathrooms clean.
They don't get my five-star rating for one reason, and that's the cost of goods. While I understand the economic shift upwards requires all businesses to adjust their prices to account for inflation, it is not a great practice to price gouge your loyal and long time 5 year customers.
I started at a rate of 59.99 with the first month free for a 5x10 unit. When I moved out, the cost of the unit was 167.99 a month for the same space other new customers were paying 60 dollars for and a 10x20 was going for 99.00 for new customers.
So their business model is the longer you have been our customer the more you will have to pay.
So after 5 years I had enough.
Three Stars for clean environment and very helpful staff, but falling short of the mark on the price.
~The Taurian Chef
If price gouging and 0% customer service is what you are looking for...then this is your place! Was a loyal customer on auto pay for over 5 years. My rate was increased from $83 per month to $236 over multiple increases. When I called to ask why, I was offered 1 rate reduction. So I got a quote from the competitor next door. $71 for the same sized unit and payed for the year to hold the rate. When I called to see of anything could be done to keep my business, I ended up in the auto queue on the phone as a new customer. Surprise...$99 for my same sized unit. So I went to the office to see if I could simply have that price to keep my business...Nope. so I moved out...early. Did they prorated the final month since they'd be able to rent the space to someone else...Nope again!! Don't waste your money like I did. Go somewhere else as there are SO MANY options.
Dawn was a pleasure to work with and very helpful. Nice location, good pricing and helpful staff. Update: 2-12-2024 Was just back in again to address a billing issue and Rex was great! Got it all sorted out for me in under 5 minutes!
Tons of room, clean environment, great price!
Terrible business that overcharges and recently they have a huge rat infestation! And guess what? They aren’t even addressing the issue. Apparently it’s your own fault you don’t have insurance on your storage units. Lunacy
Some people break into my storage and I pay 15 extra for insurance have yet to hear back. I'm pretty sure people live in there as well.
Rex and Chris were fantastic . We deal with people,not websites and both of these fellows helped us above and beyond. Looking forward to working with them and our new space !
Nice safe, clean and easily accessible. Climate control is the best. Parking is paved. Carts are available on the main floor by elevators.
Horrible customer service. Advertising for same size and larger units for a significantly less price while going up $70 on an existing customer that has never been late for a payment or had any issues.. I get the answer supply and demand, well if it was such a supply and demand how are they advertising many other units for a lot less.. absolutely horrible treatment!! Working with the public on an everyday basis I will do my best to spread the word how public storage treats there customers..
Chris is fantastic!! I wish I could give him 20 stars!
Public Storage is the best place! It is so clean! It is far better than the other self-storage place I had business with, because of its security fence & sliding gate.
Well informed Steve made it flawless
Awesome customer service. Very easy to work with
Steve was EXTREMELY helpful and very helpful!!!! Thanks, Steve!
Awesome service took great care of me , in and out fast.
Customer service was great, easy and very patient.
Public Storage is absolutely the best value for your money with the dollar for first month of storage.Steve,Amanda & Staff are freindly courtious and always there for your every need possible to accommodate your storage needs.I rate Public Storage a 5 *****, sincerely Vincent Carter 😎
All hail cris . Thay guy is a doer and not a sayer.
Thank you cris.
What a great guy mr.Chris is very helpful.answered all my questions with a smile he keeps the place Spotless ,I hope he's up for a Raise because he should get one , don't lose this guy " Public Storage
Steve was an absolute godsend we had our pod come down from Colorado and had a bit trouble opening it... we had someone else help us opened it but he came back and checked on us and was very nice
Steve the relief manager very rude
Lisa was super helpful and nice definitely enjoy this location
Lisa is such a wonderful and kind person! She helped us find the perfect unit. Thank you!
Lisa S is SUPER helpful and professional. She is ALWAYS AVAILABLE to help anytime I need and has such a positive attitude. I look forward to talking to her everytime I call!
Lisa was very helpful and courteous. She showed us a unit and answered all our questions. We will definitely get with her when we make our move.
Lisa is awesome and so helpful with not only renting out the unit but every interaction. Always greets with a smile and positive attitude.
I go there often and really njoyed the help I received from Miss Lisa... thanks
Lisa S. Was very helpful and professional. Great experience.
Their prices are bait and switch. Expect your price to jump 50% or more after a couple months, even more if they trick you with the “internet price “. Mine nearly doubled. Mine was $265 when i first started (not an introductory price, that was the actual advertised price) it then went up to $455 a few months later despite them still advertising identical adjacent units for $265 still.
Lisa S was an awesome employee and gave us great customer service with a positive attitude
Lisa was very kind and great service over all
Lisa is excellent as manager at this location. She is very helpful and shows that she cares about the customers. There are no less than 5 other storage facilities in the vicinity but her help and care is a top reason to keep renting here.
Lisa was awesome at renting our unit!
Lisa S. At Walsingham Road storage unit showed me three storage units I'm was interested in renting. I found Lisa very friendly and very knowledgeable about her job. She was very outgoing explaining everything to me. She also has a great sense of humor. I found the units Lisa showed me very clean. She was helping others and very courteous to me while I was waiting. I will choose this storage facility only when I decide to put my stuff in storage.
Lisa is excellent with her job and customer service. Great experience with 0 issues because of the job that was well done by Lisa. Public storage is lucky to have Lisa working for them
Went to this Public storage today I met Lisa who worked there she went above and beyond to help me thank you Lisa👍
Great location, very clean, the prices are good and very friendly staff (Lisa Slack)! I appreciate all of your help.
Robert Hodge
Lisa was very helpful, friendly and knowledgeable with closing my Mother's account after she passed away. After the day I had trying to close out all of my Mother's accounts, Lisa was the most pleasant to deal with. I've dealt with other storage facilities in the past and they were so rude. It was nice being able to get this done so quickly and efficiently. Thank you Lisa for making this experience so easy.
First time I meet this beautiful employee of Public storage, I recognized her goodness already over the phone and now in person she approved again how she is very professional and it's really blessing to do business with her
Lisa was amazing at helping me check out if my storage unit !
Lisa is like a breath of fresh air. I felt relieved when I met her because she made me feel welcomed. She is extremely nice,professional and friendly. 🥰
Lisa was so helpful! She even help us carry boxes down from the second floor. Really appreciated her. Nice and clean, good lighting inside
Needed to make a payment quick, stopped in on Walsingham and even though that isn't my home store, within a couple of minutes, Myrtie was able to get the job done with a friendly smile on her face.
Had exactly what I needed
Great customer Service by Myrtie in the office , 5 stars!!
Myrtie was a great help and very kind
Dawn was very helpful and explained everything in detail. They have an app where you have access to the gate. Very convenient and fairly priced
Clean, secure environment. Steve was very personable and friendly as well as informative. Quick and easy set up for new unit.
Dawn was super helpful!!!
Steve was super friendly, very helpful and knowledgeable the facility was clean.
Steve was a great assist today for me, he had great humor all along while helping me get my unit set up online. Thank you my man!
This place is the best the people there are incredible Stephen dawn run a really nice facility is very clean that very courteous and they are always there when you need them
Steve was awesome great service.
Thanks to Steve for the super helpful information! Great customer service.
5 stars for Steve! We really appreciated Steve’s dedication to professionalism and his knowledge while helping us - couldn’t ask for any better!
Awesome experience!! Dawn, the manager on duty, was extremely helpful in determining the size unit I needed. Very friendly.
I asked to come check out the place to make sure I had the right size storage unit and Steve was extremely helpful and showed me around the place and when I decided that the storage unit was too small he was Expedient to find me a new unit the last one they had so I was truly grateful. Great experience
Yo Steve is amazing. Very Knowledgeable with new technology that check remotely via app. They guy get you in an out no bs
Steve is AWESOME!! If only the person I had spoken to a few months ago had told me that they had someone to cut the lock off my unit with the purchases of a lock, it could've saved me a lot of time and money as I'm from out if town. The person I spoke to prior basically told me that I would need to purchase a metal grinder to take the lock off my unit.
So, I called and spoke to Steve today as I was at home depot about to purchase a metal grinder and he informed me that if I damage the door, I would be responsible for damages. That's when he informed me of their service to cut locks off.
I need to return in a week but worth the additional trip. THANK YOU Steve!!!!
Steven, Dawn were very helpful. Will suggest this place to all my friends. Thanks for the help
Steve was so very helpful I eill tell everyone to come here
I would recommend this specific facility 10/10! Steve is the best and was the representative helping me today, he showed me how to navigate the building, and much more. Also, the app set up on my phone was very easy and user friendly. Would definitely use again for storage needs!
Nice, cool and clean facility. Steve very helpful even though I didn't rent.
Clean well lite and just what you expect.Nice staff too.
Steve treated me very nice the moving was easy showed me how to use the app will use them again
Just moved in Steve was the man! He was a awesome help 10/10 recommend!
Excellent service! Everyone at the public storage on Walsingham Rd is friendly, helpful and very patient even if you mess up on the unit size!!
The staff at this public storage are amazing! Both kind and helpful, the manager Dawn and also Steve both went above and accommodate me when I had just lost my mother.
Its actually better priced than some of the others I know
Trish is AWESOME!! She’s extremely helpful, and knowledgeable. She stopped maintaining the property grounds to discuss my move out procedures, which saved me time and energy from having to stop by the office. I’ve stored my stuff there for 2 1/2 years, and I’ve always been treated with nothing but kindness from any employee I’ve met! Dawn and Trish are amazing!!! Best storage place in town! (And I’ve used storage at a few places around town)
Trish is awesome recommended for a raise