I came in today and Val was very helpful and polite with transfer my unit. She gives excellent customer service. Thanks a bunch Val.
Went there with my husband and our kids to see unit sizes in person. This worker Val, was incredibly rude and extremely unsatisfied with the fact that she had to leave her comfort and pretty little chair and go show it to us. After she showed to us with this horrible attitude, she closed the unit door cursing and blabbing about us in a low voice, but I heard it! Very unpleasant and unprofessional. Needless to say we didn’t rent there and would never recommend. Stephanie
Great customer service ! Thanks Val!
Val was very very helpful !! Friendly kind and great people person…
Val help me lots I save more money she very nice lady
Great experience! Showed me both units with ease. Clean clean clean!! Camera views. Very secure.
Stephon was so helpful, I needed to move in today and he was closing but he still help me complete my e-rental. Thank you so much
Val is a very sweet generous lady with a lot of patience. She help me through the process after I've made several reservations and she made sure I got the right size she showed me each unit with a smile and I'm Ai grateful for this young lady. Great asset to public storage, she very through with explaining and the property is very clean.
Val is an excellent and patient manager. Not only do she gives great customers service,she waited for me to go get a money order because her property is now cashless and she did it with a smile all the through the process.
Great customer service and very friendly and helpful staff.
Nice storage but office is closed always and no help. All carts are locked in the storage and that’s so uncomfortable . Need to have carts in each building. So, be ready to have own carts. Convinced application opens the gate.
Val was very helpful with my move in today.
Val was so amazing and helpful!! She did everything she could to help us!
Great customer service. The office manager Val is very professional, kind and accommodating. The property is clean, my storage unit is clean and spacious. Overall great experience.
terrible customer service no one is ever on the property to answer questions or provide assistance
Val provides excellent service. She's very kind and patient and made my move in very easy as a walk in customer?
Val was extremely helpful. She was very thorough explaining the process and made me feel very comfortable with the rental process.
Val service was excellent and very patient. Thanks Val for your service.
Val is very helpful and patient. Thanks for your help today with my move in.
Val was great nice smooth process!! Very kind honest and thorough!!!
I came to make a payment with Ms. Val and her personality is very friendly and funny. Glad to have meet her she offers excellent customer service and she help me get my rent reduced after being with Public Storage since 2015. Thanks Ms. Val you're the best!
Mrs. Val is Amazing and the sweetest person ever. She went above and beyond and helped me get a storage after having some online trouble and having my previous reservation canceled. She is so patient, kind, and helpful and had a beautiful smile throughout the entire interaction. Thank you Mrs. Val!!! You made my day!
I.had been driving by the storage facility and stopped to inquire about renting storage space..The Agent was friendly.and knowledgeable
She' explained all the details and gave me a.tour.. I was.pleased how she handled the whole transaction.. I signed the documents and I was 100% satisfied and the deal was closed.
.
Val,
Your service is amazing. I thank you for taking such good care of me and my unit!
What a wonderful service! Thank you for your professional and friendly assistance!
Excellent job and services keep up the good job.
My experience at Public Storage with Val was amazing! Excellent customer service, very polite, and took her time to answer all of my questions and concerns. Based on her performance, I know I made the right choice! Thanks Val!
I wanted to give a shout out to Val for going above and beyond to help me out! I cancelled my account only because I no longer needed it, but if I ever want a storage unit again I would definitely go back to Public Storage if all of their managers are like Val. She made the whole process so smooth and was a huge help to me!
Val was extremely helpful and great with explaining everything to me. She has an hilarious sense of humor. Great employee Public Storage has.
Stephon just did it perfect good job thank you so much. I was needed to transfer from one to another unit and he helped me in every little detail so I appreciate your help. God bless.
Val was very helpful and patient I walked in and office was close and she still helped me.
Val is very nice & helpful. Really assisted with my move in & move out. I appreciate the cleanliness of the location & how convenient it is!
So my review is like this Val. Is awesome. I had a small issue with pricing in my unit. And I explained my situation and I was told to not worry about a thing. We will take care of you and that's exactly what they did. Val, take care of everything and now we are very happy renters here. At public storage hey, we will recommend all of our friends and family
The Arizpe family
Val is a wonderful WOMAN, and provided impeccable customer service . She not only stayed past her working hours to accommodate my annoying situation but also made the experience more pleasant . She answered all my questions in a prompt and professional manner. Update: Stephon was also a wonderful experience. Very helpful and nice . I’m very impressed by the office staff.
Val took really good care of me
Val was very nice and polite with my move in today.
Val was very helpful ๐
Val she was amazing helping me sign up and very patient. Ten stars if you ask me.
Great customer service. Val was attentive and helpful. I'm glad I chose this location.
Val is very patient and great customer service.
Ms Val is just so wonderful and patient with me as I have never rented a storage before. Her personality is the main reason I returned to rent a unit! Made my experience one of the best :)
Val was excellent with her service. A great listener and gives soothing advice. I'm happy to have meet such a Wonderful Woman.
Val was very professional and patient with explaining everything during rental process. She's the BEST!๐
Val was excellent and patient with me. Her service is very much appreciated.
My experience at public storage 4390 very excellent customer service thank you for your service Val
Val was amazing and answered all of our questions!
Val, assistant was great help, best service, understanding and patience!
Val was incredible with us, amazing customer service and incredible to work with!
Val provides excellent service and very knowledgeable. Great person to talk with.
Val wonderful. Great service here.
Great customer service from Val, Property manager. She called to alert me of an issue with my email address and made some other adjustments to my account for being a valued, long-time customer.
I appreciate her dedication to her job and her customers. Val, you are the BEST !!!!
VAL DID A GREAT JOB I REALLY APPRECIATE HER SHE TAKE GOOD CARE OF HER
Val was awesome today.
Very pleased with her service
Val was extremely helpful and friendly, highly recommend
Clerk was extremely helpful in assisting me select a storage unit. Once we were done with paperwork she walked me to the unit where I was able to inspect it. Overall, great experience.
Val really provide great customer service
The manager Val doing a great job with this place. Much improvement great customer service. Love it here thanks to Val
Val was so sweet and patient in explaining the app as well as helping me with my payment ! Thank you !!!
Very service! Val help with everything I needed and very helpful as well
In the era of big industrial impersonal storage facilities, one facility stands out as being uniquely different. That is the Public Storage on Hypoluxo and Military and this is due to the excellence of one person that is the manager there. He name is Val and she brings a warm, personal, caring touch into the experience. Time and time again she demonstrates the attributes of professionalism, effficiency and real passion for helping people and caring about their needs. She genuinely enjoys her job and it shows in everything she does. From finding the perfect unit for you to going the extra mile to accommodate, Val is a superstar of self storage. She even stayed late once , waiting for me, to come in and pay the bill, which would’ve had late fees if another day passed. That is the personal side she shows to the customers, but I don’t recommend waiting till the last moment like this! I am so happy with the service I get here, I’m going to move my other unit I rent somewhere else to this facility, which, by the way, is also superior to all others, in that all units are drive up. There are a few inside, but most are straight drive up access! This makes it hugely convenient. Clean grounds, well lit and excellent rates, combined with a person like Val in the office and you’ve got a five star operation ! I highly recommend this place. And say hello to Val in the office when you go in. Just try to go in on time!
Val, she was so sweet and patient with helping me with my move. I would give her 10 star if I could. Wonderful personality!
Val is an Amazing person goes and beyond to help I am super happy with her service
Today I went to rent another storage space at the Hypoluxo and Military Public Storage and was dealing with Val. She was excellent with taking care of all my needs and helped me with all my questions and confusion I was dealing with. I’m more than satisfied renting from this location and dealing with their wonderful staff.
Val was amazing. Extremely helpful and pleasant.
Attendant Val was efficient and helpful. Excellent experience.
Val,She was so super amazing, I had a great service everything she did was perfect โค๏ธโค๏ธโค๏ธโค๏ธโค๏ธ๐ฅฐ
Property manager here is rude and nasty
My storage has been infested since day 1 nothing has been resolved! No one is ever at the location to help, refused to unlock my unit and then call the cops. Why are you upset that you have to work very unprofessional, I’ve contacted the customer service # countless of times 0 help! Next will be a lawyer for the infestion,damages and neglect to allow me to get my child’s medical device. I have been patient & calm up until now.
Saran was super nice and very helpful , she made the process nice and simple loved her ๐๐ผ
Saran was a complete delight! She made the pressure of transferring our items from one storage to another such an easy process. She was very pleasant and was able to answer all of questions and address our concerns. Excellent customer service skills! I highly recommend this Public Storage location to place your possessions.
Ithe lady saran is very nice
Saran was such a great help. Super friendly and made everything fast & easy. 10/10 WOULD RECOMMEND !!
Horrible, no one is here and move in date was pushed without any notice. Also mgmt never answers. Worthless!
Outstanding service from checking to checking out! Would give 10 stars - wonderful people to deal with
Movers put everything I own into a storage unit. Upon returning to unit I found that lock was not working. Person helping me tried to get part of area that slides to right but it was broken.We reported it to management with their assurance it would be fixed & left them my key. Upon my return to retrieve some belongings, I found the lock still broken! What was the point of having a “locked” unit when Public Storage is negligible ‘ never fixed the lock!! And-I paid $221 a month for nothing!!
Fines stars. Very Good service
Great facility kept very clean and well lit at night Gladys the manager help me find the correct space for all my storage needs Definitely recommend this facility if you're looking for storage Gladys was very helpful
If you and it was wonderful great experience I had a great time k
Went to get a price on a unit (already knew what I wanted) 20 mins before they closed. The older lady there had locked the door and just told me no and wouldn’t get up from her seat. I’ve been using this place for 5 years and I’m tried of the staff here being so lazy. It’s about time I start looking for a new storage place
Horrible customer service. Do not recommend. Not only this location I've been to 4 and all the same. No one in the office or answering phones. Call service number and no one is helpful. Totally disappointed.
Ladies were really nice. Absolutely five star service
Great service. Amazing online reservation and amazing customer service inside. Remote access is amazing friend for me
Excellent and outstanding customer service, great place to go ๐๐ฝ๐๐ฝ๐๐ฝ
Saran was so patient and helpful, loved the service I received from her. Outstanding!!!!
Muy buen servicio, limpio y acomodan todas nuestra necesidad. Solo lo usamos por un mes pero no me puedo quejar, era justamente lo que necesitamos para nuestra mudanza.
I needed storage after a death in the family, and as we condensed things we needed help finding a smaller storage unit. Thankfully Saran at the front desk helped us find something perfect at the same location that works perfect for us. Thank you for the help!
I would have thought each individual building would have a cart to load in and out. Had to go all the way to the front office from the rear building to get one.......150 yards away.
Nice clean facility the lady at the office is very pleasant and friendly and helpful showed me to my unit it was a excellent experience
Please beware! There are rats all over, all my furniture got damaged and insurance only covers up to $250 worth of damages.
Amazing service from Saran๐๐๐๐