Public Storage Self-Storage Units at 3400 S Congress Ave, Boynton Beach, FL

Ken was great 5 big stars

Great customer service the best. Ken

Ken is amazing! Such fantastic service- and walked us through everything!

Ken is such an awesome and a good hearted person, 2 weeks straight my lock to my storage was broken and he put a work order in. The maintenance person never came to fix my lock and Ken was the one that fixed my lock and every day he checked on me to see if I was coming by to get into my storage. He is the best worker there.

Ken was great helped me alot thanks

Mark was very good & Ken as well.

I rented today service was great thanks Ken

Ken gave me excellent service 5 stars

“KEN IS AWESOME. He’s very knowledgeable, professional, and kind. And he went out of his way to provide extraordinary customer service.”

Went to the location to check units ken took the time explain everything service was great

Ken has great customer service 5 stars

Ken was great. Service great

Ken helped me and was very personable. Excellent customer service!

Ken really help me a superstar

I spoke with Ken today and he was very pleasant, personable, and helpful! Thank you Ken!

Great customer service Ken is great

Ken is a wonderful manager, and very kind and professional and help me with all my questions, great location! I truly recommend!

Ken did an outstanding job. Angela Bruno

Ken was great best service

Ken is great always says hello and asks how you doing

Ken was great very easy

Great experience. Ken was AMAZING!!!!! Recommend to anyone in the area needing storage.

Drew was an amazing help took care of everything and explained everything to me very professional a+

Ken was very full today he help me with everything I need it he’s very nice person I would do business with y’all just because of him

A special thanks for swift attention to contacting me by calling me and texting when I had absentmindedly left my storage unit door wide open inside the building. They put one of their locks on it after closing it until I came by later, I appreciate it and their courteous service!

Ken was very helpful today! This is my first time purchasing a storage unit and he made the process very easy. Thank you!

Stephan Harriott did an amazing job helping my parents find a storage unit that would fit their needs. He is kind, patient, and knowledgeable.

Super easy set up, cool app, easy to enter, no riff raff living there. I'm glad I picked it. Bring your own lock and save $30

Ken was a delight and very helpful it’s always a pleasure seeing him

Norbett, the front desk person at the congress location was very friendly and helpful! Thanks for great service, which hard to find nowadays.

Erica was VERY helpful, Courteous and kind. Her customer service was excellent.

Susan is great, made moving in super easy

Pleasantly surprised to get a follow up call from Erica at the location when I had an issue with corporate. Problem solved!

Great service provided by Erica. Nice clean facility, great value for the money.

Norbett was Very nice and helpful. Quick service

Great service!! Great facilities!!

Fred was attentive, kind and very informative! Will be recommending this place for anyone who needs storage.

Erica is wonderful. She assist me with everything and went above to help me. I am pleased with her services

Fred was veryyyy helpful and made my visit it quick and easy!!

Fred he so nice

Very pleasant and patient with me and our 3 changes Marisol

Susan and Fred are wonderful, helped us a lot so we got moved in comfortably. Would highly recommend this unit.

Honestly some of the best staff I’ve worked with at a storage place definitely go there.

Fred made my day! He was very knowledgeable, professional, and kind. In fact, he was exceptionally kind, with a great deal of integrity, intelligence, and even a sense of humor, which I totally appreciate. I am very grateful, because those qualities are sometimes missing in today’s culture. Thank you, Fred!

Great service. Kind happy helpful. I'm very happy with the help I received today April 3 2024 at 4pm

ERICA HELPED US WITH GETTING A UNIT AND SHOWED US THE SPACE AND TOOK HER TIME WITH US. SHE SHOWED US HOW TO OPEN THE GATE WITH APP.

My boyfriend and I just rented a unit here and the 2 people up front, Fred and Precious were super nice and accommodating!

Fred the customer service representative in the front was super helpful and nice have great customer service skills.

Fred was helpful.

Friendly, clean and fast easy check-in

Big thank you to Fred for the help and fantastic customer service!

10/10 Customer Service! This is my first time renting a storage unit and it couldn’t have gone any smoother. Fred was extremely helpful and knowledgeable. He walked me through the whole process and made sure I was getting the best deal. With everything online nowadays, it was nice to see and talk to a real person. It made the experience much more stress free. Thank you Fred! Because of his friendly service I will be recommending Public Storage to my friends and family from here on out!

Good job guys.....they still doing a great job..... Hello, me again. I would like to say you'll got great customer service and Fred is very professional and all staff are very friendly. Thanks, for all your hard work making sure all customers are happy.

Fred was great. Very good customer service. I highly recommend this place.

Best service around

Very good experience!

I love this location. Fred has been very helpful and deserves a raise I give him 5 stars Fred is always helpful

Fred has been an outstanding guy and has been very helpful in all his assisting. Units are nice and clean Always clean here

For those stresses out while moving into storage, Fred at Public Storage on Congress makes life a little easier

Precious was really helpful

Fred was very helpful, the storage is secure and clean

Fred is the best! I have never felt more safe storing all of my heirlooms and personally priceless items at a storage unit before but I do here!

Fred took care of me, he was very kind in everything

The service provided was very good. I was helped by Fred during my visit on sunday. he was super helpful and nice and made me feel welcomed. I received an excellent service.

Very Clean and professional. Fred is just awesome come check it out! Would definitely recommend this location!

This location has despicable customer service. Mind you, my husband and I clear out A LOT of storage units as a favor to many of these storage facilities, especially at the end of the month when they need to turn over units for rentals. We really take a huge burden off of management when most of the time, there is a large amount of abandoned trash and we take care of all the bulk trash disposal on our own, leaving the units swept and clean for the next guest, (as opposed to using their own dumpsters, which are often full and require the facilities to pay for trash pick-up based on size and frequency). Because of this (usually) mutually beneficial relationship, most facility managers/employees (especially Public Storage), are some of the most friendly, and accommodating people we’ve come across. In fact, we've built relationships with many of them, and keep in touch often. NOT THIS FACILITY! Fred, the manager, calls me at 4:30pm asking when I was planning go there to clear out a storage unit. The facility closes at 5:00pm. I informed him, we were 30 minutes away from the facility at that moment; therefore, if we proceeded to go at that time (at 4:30pm), we would be arriving just at 5:00pm. We could begin clearing out the unit tonight (after receiving the extended access gate code upon arrival). Both Fred, and another young lady were both on the phone with myself and my husband. They agreed to have us do that, so we headed to the facility. At 4:59pm, just as we arrive, both Fred and the female employee exit the building, proceed to lock the office door, get in their vehicles, and drive off right past my husband, as he stands directly in front of them (incredulously) waving them down.... Obviously, having just spoken with them on the phone (and noticing them exit early), my husband initially assumed that when Fred and the female employee exited, there must have been someone still left in the office. Both Fred and the female employee WATCHED as he knocked loudly on the door (trying to get anyone's attention before realizing NOBODY was in the office! They had just closed!). They literally watch as he hastily tried to get someone's attention in the office… They continue walking to their vehicle (while looking at him!) AND SAY NOTHING. They then proceed to literally drive right past him as they watch him waving them down in front of them. We drove 30 minutes, after having coordinated with Fred, and communicating the exact time of arrival, to then be met with blatant disregard and frankly, complete disrespect, for our time. That underhanded, complete mockery of our time or presence is an abhorrent way to do business. Part of the fundamental attributes of a quality management system includes the ability to maintain integrity and mitigate expectations. If Fred never intended to follow through with the time commitment that we had literally *just* discussed (explicitly) on the phone, then he should have stated that to begin with and saved us all the trouble… Rather than flagrantly demonstrating complete disregard for his own constituents and guests. As far as I’m concerned, that unit can clear out itself because I don’t plan on making a second trip for such a shallow establishment.

This location has despicable customer service. Mind you, my husband and I clear out A LOT of storage units as a favor to many of these storage facilities, especially at the end of the month when they need to turn over units for rentals. We really take a huge burden off of management when most of the time, there is a large amount of abandoned trash and we take care of all the bulk trash disposal on our own, leaving the units swept and clean for the next guest, (as opposed to using their own dumpsters, which are often full and require the facilities to pay for trash pick-up based on size and frequency). Because of this (usually) mutually beneficial relationship, most facility managers/employees (especially Public Storage), are some of the most friendly, and accommodating people we’ve come across. In fact, we've built relationships with many of them, and keep in touch often. NOT THIS FACILITY! Fred, the manager, calls me at 4:30pm asking when I was planning go there to clear out a storage unit. The facility closes at 5:00pm. I informed him, we were 30 minutes away from the facility at that moment; therefore, if we proceeded to go at that time (at 4:30pm), we would be arriving just at 5:00pm. We could begin clearing out the unit tonight (after receiving the extended access gate code upon arrival). Both Fred, and another young lady were both on the phone with myself and my husband. They agreed to have us do that, so we headed to the facility. At 4:59pm, just as we arrive, both Fred and the female employee exit the building, proceed to lock the office door, get in their vehicles, and drive off right past my husband, as he stands directly in front of them (incredulously) waving them down.... Obviously, having just spoken with them on the phone (and noticing them exit early), my husband initially assumed that when Fred and the female employee exited, there must have been someone still left in the office. Both Fred and the female employee WATCHED as he knocked loudly on the door (trying to get anyone's attention before realizing NOBODY was in the office! They had just closed!). They literally watch as he hastily tried to get someone's attention in the office… They continue walking to their vehicle (while looking at him!) AND SAY NOTHING. They then proceed to literally drive right past him as they watch him waving them down in front of them. We drove 30 minutes, after having coordinated with Fred, and communicating the exact time of arrival, to then be met with blatant disregard and frankly, complete disrespect, for our time. That underhanded, complete mockery of our time or presence is an abhorrent way to do business. Part of the fundamental attributes of a quality management system includes the ability to maintain integrity and mitigate expectations. If Fred never intended to follow through with the time commitment that we had literally *just* discussed (explicitly) on the phone, then he should have stated that to begin with and saved us all the trouble… Rather than flagrantly demonstrating complete disregard for his own constituents and guests. As far as I’m concerned, that unit can clear out itself because I don’t plan on making a second trip for such a shallow establishment.

Fast forward 9 years/ FRED!! And Dan! Utilized the place again new feel office- excellent service 😁😁😁 Rally the troops and get to moving!! I found this to a be clean and convenient. Winfield was a really nice guy, helpful, and kind!! We totally needed just a wee amount of help (two chicks moving heavy furniture) he was on it. I was a real pleasure doing business with PS.. I would recommend it.

Laura and Fred are AWESOME!! Great place to drop your stuff!

The Manager Norbett was great ,very friendly.

Very clean storage facility and the management, specifically Fred is so helpful! Thank you Fred

Fred was great

Just got a storage unit here in which I chose a 5x5 and ended up being too small but Fred help me get it fixed right away with their best offer. With Fred working here I’ll definitely be recommending.

Fred, the manager, was amazing! The service was top notch and he made the whole renting process easy. The storage units themselves are well kept and there’s adequate space for moving trucks to navigate throughout the compound. I would definitely recommend it to anyone needing storage in the Boynton/Delray area!

Looking for Snowbird storage? Look no further. Ask for Fred Hein. He is the best after talking to other facilities.

I joined up at this public storage last week and it was a great experience. Easy and quick and one of the reps there Fred Hein was excellent. He was very knowledgeable and made everything very easy

A flawless experience renting the right size unit for my household furnishings..thank you Fred for making this experience so easy…

I rented storage space for 5 months and the transition in and out was smooth. Online payments were convenient and the app allowed for easy access in/out of the facility.

Great location and awesome service. Fred is customer friendly and the knowledge he shared in the process was so helpful. Thanks Fred 🙏🏼

I’ve never used public storage before & was unsure about my options. Then I was fortunate enough to be greeted by Fred Hein. He was able to answer all my questions, but most importantly, his demeanor and customer service were outstanding. If you’re looking for public storage, this location and Fred Hein are the perfect solution.

Stopped by for boxes. Fred was very helpful

Fred was amazing, made the whole process smooth and quick, literally was out in 10 minutes.

Fred is awesome! Helped us get a storage unit, made it very fast and easy.

Fred helped me out great guy he needs another raise

This public storage location has been awesome! Fred got me set up with a spot fast and pain free and has been super helpful with any questions and needs! Me and my boyfriend both have a spot here and we love it. Definitely a great experience thanks to Fred.

Fred Hein is absolutely wonderful I started the process to hold a unit online today. Within minutes I received a phone call from him Needless to say I was able to secure the unit and drop off my belongings within an hour . So happy to work with him. Very professional and kind and a credit to Public Storage. Thanks again Mr.Fred Hein Maria Scalese

nice man helped me with all the beaurocracy.

Very helpful, know what is b doing, very nice .

Frend help means

Easy Peazy no hassle 🙂

Fred was really helpful

Fred was very nice and helpful thanks again☺️

Fred was kind and considerate as well as professional. What a great guy!

Fred was extremely helpful, as well as patient, polite and personable. He provided me with invaluable insight and advice, enabling me to choose the unit that would best serve my needs in my current situation, answered all my questions, and guided me through the whole process. He also took the time to call me a few days after obtaining the storage unit to check on how the unit was working out. The customer service I received from Fred was outstanding.

Fred was very friendly and helpful for my switch to a smaller unit!

I was very pleased with Fred’s service today was in and out. Very professional.

Fred made getting my storage very easy, great customer service

Outstanding customer service: Booking the storage unit online was very easy. After completing my transaction, I received the follow up call and emails with additional instructions. As well as when I got to the facility, Fred (the associate on duty) walked us to our unit and make sure we understood where everything was in the location of our unit. Very friendly and polite.

Good place for storage

Five stars for Fred in the office here; he is a super nice guy and goes the extra mile to help. I can't emphasize this enough — in a world wherein a lot of people don't seem to care too much, Fred goes out of his way to make things better. As for this company/location — it's a great location, with automated access and good space and always clean. My only issue is with the company; they raise rates frequently — and continually. The only way to get the rate back down is to move everything from one unit to another, which feels wrong to me. For this reason, only four stars for the company. But five stars for Fred, because that's not his fault!

Excellent service from Fred! Thank you b

Fred was amazing He got the job done in a little of no time keep up the great work

Best thing to happen since I moved here very accommodating. Fit my needs perfectly! Super good rates and promo speacial and Fred in the front is a great guy!

Had the most amazing experience with this Public Storage. Fred helped me find the perfect unit, and when I was moving again and downsizing, he made the transition a breeze. Could not recommend this place enough! Thank you Fred!

Fred was extreme helpful and polite in answering my questions about my unit. The last few times I was there I didn`t see anyone assisting him but he still seems to be running the facility efficently and competently.

Get customer service

I am writing a review to comment on the incredible 5 star customer service skills of Fred Hein who works at the front desk of this facility. He is absolutely the best kind of employee a company could ever ask for!!!! Public Storage would be at a real loss if they ever lose him! He saved our day and I bet he is the constant force that keeps this facility in business! If it wasn’t for Fred navigating us through the process of renting two units that had sufficient temperature control and were supplied with enough light to navigate the move-in of our fine quality furniture into the main building, we would have scurried to find storage elsewhere . Despite the necessary use of the single cargo elevator in the building , which is super hectic and chaotic, while paying $175 per hour to our movers), we stuck with this facility with Fred’s calming guidance. Even when one of the units had a filthy floor slicked with oil and some type of spilled light blue residue, Fred supplied a degreaser and paper towels to help us clean up the mess before the movers arrived. It is highly recommended to visit the unit before renting online! Luckily, we visited the single larger unit (that we originally reserved online) the day before the movers arrived with our belongings for our out of town move. (The original unit was very dark, NOT cool enough to be represented as temperature controlled (at least 80 degrees…felt like a sauna!) , with a small entry door that wouldn’t accommodate our furniture and at the end of long spooky, hot corridors. It was a HUGE disappointment! It simply wouldn’t have worked for us. Fred worked with his district manager to allow us the same promo that we originally were offered, since the unit was not described adequately by the original customer service agent. We had to take an extra trip and waste our gas the next day to go back to get a final approval on things once the district manager could be contacted on Monday morning, but in the end Fred delivered as promised. Fred’s excellent follow-up continued on to the day following the move-in when he called and reassured us that the credits toward the very confusing bills that appeared on our account online (after we had just paid the previous day ) would be credited out once the payments were processed. The Public storage has a lot of rules and regulations and red tape . The billing seems very confusing and not very straightforward or user friendly. If it wasn’t for the very patient and extra reliable Fred to answer all our questions, we definitely wouldn’t have rented the two units and we would have ran far away from any Public Storage location ever again!

Fred was very helpful.

Fred, property manager, was very helpful, professional and upfront . I definitely recommend this location.

Great location and easy to access. Fred at the front desk was friendly and knowledgeable making the whole move in process easy and great experience.

Thank you Fred for accommodating our needs and staying to complete our rental!!! Really appreciate it!!

Freb. Great

Fred is the best. super nice and polite. Always see him going above and beyond clean and making sure things are clean and organized.

Awesome

Fred is great

They were super friendly and helpful would recommend doing business with them

Fred is amazing!!!

Staff is fabulous! Very pleasant and helpful! I highly recommend this establishment!

Good man E

I received excellent service from Esmaeik. Tx

Esmaeil was an amazing person very well spoken and extremely quick, I was in and out in less than 10mins Keep up the great work!!!

Total crooks long time customer absolutely disgusted with the way they treated the situation and will no longer get business from me zero Stars don't recommend

Esmaeil was very nice and helped me with my unit.

Awesome service!!

Fred was very helpful and nice helped us get a 5x9 storage unit

Larry was great! Didn’t mind showing me around all the options I had despite it feeling like 100 degrees outside

I ran the store today and the store manager Mr. Fred he was very kind and helpful I appreciate that very much

Fred help us so much! We purchased the wrong size unit and moved us over to a larger space no problem!

easy and smooth experience.

Norbett was very helpful

Fred was informative and helpful when asked about renting a unit.

Fred Hein was a great help In defining what we needed for storage. He is a wonderful representative of this company and a gentleman.

Fred was awesome explain everything I needed to know

Great service with esmaeil,he answered all my questions. Tx

Thanks fred for your help

Manager Fred went above and beyond in getting me a new unit when my existing unit developed maintenance problems. Fred always provided excellent customer service and was a pleasure to deal with.

Fred was so helpful in finding the best place for storage! He made sure to give us the best deal and was very friendly.

Fred was fantastic and make this part of the move a breeze will recommend to everyone!!!

Property Manager Precious was very patient and very professional. Thank you