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Public Storage Self-Storage Units at 4093 New Castle Ave, New Castle, DE
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
-
5'x10'Online only price$ 35/mo
Small 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 35 /mo $ 43Best Price Label+ one-time $29 admin fee
-
5'x15'Online only price$ 50/mo
Medium 5'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 50 /mo $ 62Best Price Label+ one-time $29 admin fee
-
10'x10'Online only price$ 70/mo
Medium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 70 /mo $ 87Best Price Label+ one-time $29 admin fee
-
7'x15'Online only price$ 71/mo
Medium 7'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 71 /mo $ 89Best Price Label+ one-time $29 admin fee
-
10'x15'Online only price$ 87/mo
Large 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 87 /mo $ 109Best Price Label+ one-time $29 admin fee
-
10'x20'Online only price$ 162/mo
Large 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 162 /mo $ 203Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near New Castle
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
New Castle Storage Units Near I-495 and Wilmington
This storage in New Castle is located just north of the 1-495 and near Wilmington offers both indoor and outdoor options spaces.
Families can store athletic equipment in a 5x10 unit between trips to Banning Regional Park while a 5x15 unit is great to store any equipment for quick in and out access between trips to the Wilmington Rowing Center.
Businesses in south Wilmington can use a 10x10 unit for storing office inventory.
This New Castle storage also offers parking for RV and boat storage , a great option between outings to the Newport Boat Ramp which is just six miles away.
Open seven days a week, this Public Storage is ready to accommodate your next haul, large or small. For your convenience, we offer contract free move in through our eRental program.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 197)
My mother and I had the pleasure of storing here and Jessica has been a big help that the office needed for a while. She’s answered my questions and remained pleasant and professional every time I’ve spoken to her. I appreciate management and will recommend others store here.
this place Is an absolute scam. the first month was free, minus the $30 administrative fees. Then it went up to $146 the next month and then a month or so later it went up to $178. On the 7th month, the fee went up to $237. How do they get away with this and why does the price keep going up???? (10x20 unit)
Jessica is the best this is my second unit and she's professionala and very informative. The team was having a meeting and very patient with me.
I was in there the other day requiring about sizes and prices of the unit and the young lady was so helpful, very sweet and informative. Definitely will come back
Jessica helped me so much & was very professional I look forward to storing with public storage & I highly recommend this place!!!
I was provided with such an amazing experience from this storage unit company. I am constantly updated on anything reagarding my space and all my questions are always answered. I truly appreciate the staff here I highly recommend.
This was my first time needed storage space so I wasn't sure what I was looking for Jessica from the new castle Ave store was very nice an extremely helpful, see you guys soon 😁
Tim went out of his way to help us and it was much appreciated!!
Tim at the New Castle Ave location was a tremendous help. He went out of his way to address our needs effectively and with care!
Thank you Lana
Lana was helpful and nice
God Awful. Spent an extra hour and a half moving things out of a unit because, surprise, for a third day in a row no one was in the rental office to give us a cart, much less use the restroom.
Had the audacity to call my friend back when corporate got involved and bold face lied that she was "there the whole time" despite us and another truck with a special needs child having to lug everything by hand. At least we got a good workout?
Go anywhere else. Literally a ditch on the side on the road is better.
I’d give 0 stars if I could. It is insane how poorly managed this facility is. There is hardly ever anyone in the office and the carts and bathrooms are always locked away/only accessible from someone with a key. Since there is hardly ever anyone there, consider those benefits non-existent. When there are people in the office they are extremely rude, especially the manager who accused us of illegally dumping in the trash (which we didn’t) when we were simply asking for access to a storage cart. I would warn everyone from using this facility. The smaller private owned facilities in the area are more affordable with way better customer service.
Carter was very informative and great to work with. He explained some best practices to help me with my first time using a storage.
If you guys need a storage place i recommend this one and ask for Carter, He will help you with anything you need and go above and beyond to make sure your good. Thank you Carter your the best !
Carter was amazing in helping me get my rental unit set up and showing me the different sized units I could choose from, as well as explaining the pricing and insurance options.
Carter is so awesome, he helped me step by step with getting the things I needed for a successful storage. He is patient and definitely goes above and beyond in customer service. I would recommend to family and friends in the area. Whatever you need Carter is your best choice! He really connects with his customers to ensure they get whatever they need. If you haven’t called CALL NOW ❤️🥰
Carter is amazing and has helped me every step of the way. Carter goes above and beyond and I highly recommend
Carter was very helpful and explained all policies and guidelines TO THE T! Thank you for making our hectic day a little smoother.
Carter was a big help and he is so damn fine
Very explanatory and helpful. Great communication!
The front desk attendant Carter was very helpful with guidance and checking in my unit. Thank you again
I would like to give a spent special thanks to Carter who was extremely accommodating and helpful.
Carter is amazing, always handle everything when I come in. He ensures he assist with all my needs. Great customer service. And he's pleasurable.
My experience with Carter was top tier. He went beyond what I was expecting and his customer service was A+
Carter was a great help... 10/10
Carter is nice and very knowledgeable about his job fast and helpful thank carter
"Highly recommend Carter and this storage facility! He offered invaluable advice in selecting the perfect unit and ensured it suited our needs seamlessly. Zero hassle, just exceptional service from start to finish. Couldn't be happier with the experience."
Fantastic customer service!!
Friendly and helpful staff. Best location in Delaware.
This is a CLEAN storage facility of what I’ve seen and experienced so far and “CORBIN” who works the front desk made moving things in such an easy seamless process and even had the lock refund ready for my business IMMEDIATELY with no hassle!
He always has a smile on his face and opens the doors for you and has helped to push the trolleys in. He seems to go above and beyond and has never displayed any rude attitude unlike the other Public Storage nearby 5 minutes away at Kirkwood Highway.
Thank you “CORBIN” for your professionalism! Storage price is reasonable. I have no complaints so far!
5/5 :)
Very bad customer service from the managers to the telephone customer service. They are disrespectful. They charge hidden fees.
Carter was very helpful and professional. Very helpful
This is one of the best self storages and Employee Carter was a great 👍🏽 help .
Carter is outstandingly amazing. He is going to make sure it’s right with your reservation and storage. Go CARTER !!!!!!!
Carter keeps that place up and running and is invaluable to the team! I was told incorrect information due to new people in training, but Carter went above and beyond to validate my concerns and make me feel heard while providing a solution!
Nice & clean
Carter was the most helpful employee at Public Storage that I’ve ever worked with. If you need storage services, you can not go wrong with this location!
Carter is awesome! He was patient and super helpful when there were some hiccups with our online reservation and great all around.
Carter is great …. Perfect customer service
I came in for my appointment a few mins late and the employee Carter was a great help . Explained all the units to me and even helped me set up the app on my phone.
Carter was absolutely amazing. Guided me through entire process, nice and easy. Amazing customer service. Would recommend 👍🏼
Carter was knowledgeable and very helpful. Thank you!
I visited four (4) different storage facilities before going to this Public Storage location. Although this location was not as close to my territory as some of the other storage facilities, the manager, Carter, made the difference when I made the decision to rent at this location. Informative, knowledgeable, great customer service…he checked all the boxes! “If” I was even able to talk to someone at other locations, they didn’t come close to matching the great service I received here.
Fantastic rental experience!
Thanks Carter!
Mr. Cater is always great with customer very helping the place is always clean .even when I didn't lock my storage space he gave me a call to let me know . When there other here the office is never open to pay my bill or to even help.. five stars to mr. Cater from Ms Stone
Carter is amazing! Has been helpful throughout the entire process and even after. Literally makes it so easy for me
Carter is an amazing employee and goes above and beyond his job description EVERYTIME I enter public storage. If you don't have employees who go above and beyond like he does then they shouldn't be working there. He never has attitude and is very respectful even in the most stressful situations. He is the solution to the issue. I've dealt with other employees but nobody compares to the customer service he has. Oh and I'm one who has many questions and concerns and he's very patient. I appreciate the staff member that you have working for this company
Bria is exceptional! First time renting a storage unit and I picked the wrong size but she helped me upgrade to a bigger size and it was fast and easy. She also went above & beyond to get me help with moving my things into the unit. I’m so thankful & appreciative for Bria. Thank you again Bria! If only I could give her 10 stars! I highly recommend using this place of business. They hired a gem!
Very good customer service.
Very Helpful , very Clean.
Really good customer service 💯
The Churchman's location and New Castle location were working together with us to help us better see all our options and what was available.
Thank you so much for everything!
The manager Carter at this location was phenomenal! From moving in to moving out, they kept me up to date the whole time. Offered promotions and any other thing that could be necessary for a move. This is never a fun process but Carter certainly made it easy. Thank you Carter and keep up the good work!
Attendant called and stated I incorrectly locked my unit up and it was still open. I corrected it immediately. Thank you
Mr Carter, It's very helpful and transitioning an my moving my stuff in public storage. He Ensure me that my stuff would safe and secure and tell me ways of saving money by paying automatic. I also referred my brother to open up a storage unit as well. I don't
Great customer service,
Great place to go , clean and kept in great condition,
Carter always helps when needed, thanks
Very professional and friendly
The storage was clean, affordable, and accessible. Carter helped me a lot during the time I used public storage. Carter was kind enough to direct me to my storage, along with reminding me to lock my storage, and even reached out to me when I forgot my ID. She has a great attitude and great customers with a smile
Definitely was a great help with all my questions
I called to inquire about a space today. I spoke to Carter unfortunately I do not need a space today. But when I do I will be going to Carter. Great job Carter.
Carter was the absolute best, and helped anyway he could. Love this location bc of carter!!
Carter was amazing and helped us out greatly ! Thanks dude
Rented it blindly and doing so, we are now at a broken gate, and the movers have to use an alternate entrance. When asked about a unit with better access, we were told that we would need to pay an extra $100...... for a smaller unit. It this fair?
Good clean storage for a reasonable price.
Carter is amazing help me take care of my bill, plus been friendly with great customer service.
My experiences have always been great. My calls and my visits have gone extremely well. I've had to opportunity to speak one on one with Carter prior to the meeting in person. What a pleasure to work with. Good People...Keep your soul.. I love it!
LaLa, my dear you just keep on staying amazing. Your help is so on point. You have taken a lot of pressure off my back just by letting me vent and then saying " It's okay, you understood". ;-)
Thanks for all you do. I appreciate your patience and your respect for the individual. You are in a business where you can't make everybody happy, yet you both go out of your way to try and you both do it well..
I'm a testimony to that.... Thanks Again
Wonderful customer service! I ran into an issue about making a payment online today. It was the first time I have had any problems in the 2 years that I have been using this facility. I had the pleasure of speaking to Lala. She was very helpful and kind to try to figure out what went wrong.
Sharis Purnell
Excellent service.
Excellent Service, take advantage while you can!
I had some issues with online booking, so I called the store location multiple times after I made my reservation and each time I was connected with Carter and he helped me out tremendously. He really cared about my issues that I was having and he followed up promptly and solved my issues. He is a great asset to this company and he should be rewarded for his efforts to go above and beyond to help out his customers! Great job Carter. I would recommend anyone of my friends to come to your location so you could help them out. 5 stars!!
Carter and Amanda are amazing and so nice.
Nice
😅
Great experience!! Start to finish was immaculate service. Carter is excellent - kind, informed, and very personable. He had me in and out in minutes, all situated to my needs. Highly recommend!
Amanda did an amazing job helping us! We will absolutely recommend!!
Bria was the most greatest representative of public storage I ever encountered she was very respectful, informative and helpful to the end especially after she offered all the necessary materials I needed for a complete move in her skills in customer service are superbly justified if you have to come to public storage I recommend you go to the tt 9 office to see Bria . Thanks for all your help Bria keep up the good work!
Bria is incredible! The most help in the least amount of time ever!! We found exactly what I needed in record time - knowledgeable, friendly, respectful and SO helpful. Best quality was the fun conversation, humor, and thoroughness while working through the adjustment. Absolutely recommend this location.
The staff is very friendly and professional and they really do their best to make sure that you are very informed and go beyond to help you
The sales rep there was super helpful and really nice. She showed me multiple sizes and helped to get a size that worked for me. Gave me honest opinions to help me make a decision that fit my space and financial needs. She also went to extra mile of finding me a unit closest to a garage door and gave me a map. The storage units themselves are good too. This is my second time renting from this specific location and have been satisfied both times.
The service was very friendly and helpful Amanda took care of any issues that I had I would recommend this to anyone interested in finding a storage facility clean and secure
Nice rental place , Amanda the sales agent rented me my storage and was there to help with any questions & concerns I had thank you Amanda !
Good communication ! I called to get inquires about units and talked to Amanda. Really nice and walked me through all of my options. Will be coming back to rent unit.
Hello, we recently visited a public storage on Newcastle, Ave (DE). We meant a young lady named Amanda , she did a phenomenal job with excellent service. Me and my wife came in a little upset, but when we left the office we were full of joy. Thank you very much Ms. Amanda!
They helped my mother out alot when she was moving
Bria was AMAZING!! Gave me a full walk thru of the facility and the space I'm renting, explained the contract in full detail, and made sure my move-in was smooth by providing us with carts to maneuver my things easier. Thank you again Bria, and it's people like you that make us believe in quality customer service again.👏🏾👏🏾🙏🏾🙏🏾
Amanda was very helpful to help me pick out my storage. Very knowledgeable and very patient, she even helped me get a cart to help move my items items conveniently.
Good job
I've gotta get her name again next time I'm there but the woman on the phone at this location made the entire process so stress free!! This place has some awesome costumer service!!
Amanda was super customer Service she is a asset for the company a wonderful person She answered any questions and help me with my storage bin very polite and courteous I am a retired postmaster and if she was working at the post office we would have love to have her her personality is phenomenal. A winner for the team, She definitely needs to be recognize
Fantastic help with the whole process. Very clean and friendly place. Bria was super helpful and very nice!
My first move in was great, but today we had to switch units and Bria was amazing. I really appreciated the patience and honesty exuded. I feel comfortable knowing my valuables are in good hands. Also wireless access from my phone is clutch.
Brian was excellent. My first time moving into storage alittle nervous. I wasn't to sure how this worked..Bria was patient t, kind, and she made sure I was able to get a storage close to the front. Thanks girl!
Definitely great service. Bria was very helpful I'll definitely be back!
I just recently rented a storage space, and was helped by Bria, she was very patient and helped me pick out the right size. Overall storage facility was clean.
Amanda and Bria were awesome to work with! Great lady’s!
Stephanie found me the right storage space
Just visited this location and encountered Bria who was a wealth of information and answered questions which I had plenty and was very patient, gave advice and showed me several units which helped with the final choice I made. She was very knowledgeable on the computer and guided me through the process which was greatly appreciated. Thank you to Bria once again and your company your providing a very good employee. I look forward to using your facility.
Bria was very helpful setting up my unit. Easy to sign up and a convenient location.
Stephanie did great helping me find storage. She found me unit right by the door easy access. Friendly service!!
DON’T DO IT!!! Run!!!
This place is HORRIBLE. I mean the company as a whole even. They raised my bill a total of 3 times the total 1 year I have stored my belongings in a 5x15 unit.
I’m sick of it. First it was $90 (even though the website claimed $60), then $120, now $158. All for no reason. They blame “inflation” which is not my problem and I’ve never been late on a payment. I hate these people.
Can’t wait to move out soon!
Stephanie was very helpful with my storage needs. She was patient with all the questions I asked not being familiar with storage. Would definitely recommend to anyone looking for storage great customer service.
Very helpful employees and they are willling to help you find the space you need for your things at a reasonable price
Stephanie was great! Her energy was awesome and she was very patient with me with all of my questions, concerns and lack of knowledge of how things worked. 10 star service!
Stephanie was amazingly helpful. She was very knowledgeable and when we ran into a hiccup she helped us solve the issue immediately. She was very polite and I will definitely recommend more people to come to this establishment. Thank you for all your help.
Stephanie helped me find the perfect unit for what i needed. Very friendly and great with people.
Great location clean and easy access off the highway. Manager Stephanie was helpful with all my questions.
great service from stephanie
Stephanie is always willing to help me great customer service.
Stephanie was a very good help with everything we needed.
Stephanie was very helpful very patient and polite I appreciate it her help very much she has good customer service skills thanks again
Stephanie was great found me the perfect unit for a great price. Clean location!!!