Public Storage Self-Storage Units at 1296 Kings Highway Cutoff, Fairfield, CT

If I can give her service 10 stars I absolutely would. IRMA!!! You are fantastic. Thank you so much for the attention that you gave me and for the help that you gave when I had my questions about my storage pricing. I appreciate your patience with me and your workability. Customer service is par none and I always appreciate people that help and that are knowledgeable! Thank you for making my move out process easy!

Irma was nothing but the friendliest and helpful during my duration of renting here at public storage. She is always so happy when I enter the office.

Irma is wonderful. Very friendly and knowledgeable. Made the experience very fun to sign in. We need more of those employees around.

Edwin is great!!!

Charles and Edwin were helpful, friendly (great customer service and personalities), and got me in and out of the facility with no unanswered questions. Thank you!

Charles was very helpful With resolving my issue

IRMA was truly amazing and patient. She deserves a raise. She saved my life!

I rented a unit for the first time and Irma provided customer service that was above and beyond. She was exceptional in providing all of the necessary information and answered all of questions appropriately. She is a true asset to your company!

Irma is amazing!! Quick, easy, and pleasant!!!

Irma and Joe were amazing! I couldnt thank them enough they helped so much. Quick and easy! Highly recommended

Irma's customer service was awesome. She is very friendly and very knowledgeable. She was amazingly helpful

Gracias Irma por todo la ayuda recommended 100%

Irma Broke down the process of everything she was very helpful she did a full tour of the storage unit I wanted to see great experience overall

The team at Public Storage have been wonderful to get us setup Irma showed us the space and walked us through a painless setup process. She was an expert! We are thankful for the convenient space !

Irma is the absolute best! Thank you so much for everything you do!

Irma thank you for all of your professionalism today and your patience! You are amazing

Irma is the best and made sure we were well taken care of and treated like family. This has been the best experience we have ever had.

Wonderful and very professional Irma Reyes she is an asset to your business. Definitely a keeper!!!!

Irma = legend!

I obtained a storage locker to store my son's furniture over the summer while home from college. The entire process was done online and was seamless. Access to the facility was also very simple. I also received a call after making my initial reservation. That was a nice touch.

I was so please at how Ms Irma of Fairfield was able to make my experience with public storage a breeze..had a problem and she was able to resolve it with no fuss..thank you Ms Irma..I really appreciate you..

Imma , did the very best job I've been aquatinted with in an awful log time. I Thank God for people like she is. Glory be to God in the Highest Place... Amen and in the Mighty Name of Jesus Christ !!!

Irma was very great with everything even got me a cheap space.

Had the pleasure of working with Irma she was very patient with me and explained everything thoroughly. She was a delight. Will recommend public storage in Fairfield to my friends

Irma was extremely helpful. Did an amazing job breaking down the details of the storage unit. Had a very positive experience at Public Storage

Irma was so helpful!! She was great!

Great facility, great people. Edwin and Irma are superb. They really helped out. Would recommend them any day.

Edwin was absolutely terrific!!!

I recently came into the PS office in Fairfield to inquire about renting space for things that no longer fit in my basement. Irma and Edwin answered every question and concern that I had and I signed up. I’ve been back many times and both Irma and Edwin always greet me with a smile and treat me like an old friend! Highly recommended!

They lure you in with the online pricing but don’t tell you that it’s only for a couple of months. I moved items in Jan and then they raised the price $100 per month in May.

Irma & Edwin are very helpful! Although, this facility has maintenance issue with Units being taken care. Edwin & Irma work more than what’s asked or requested. Thanks guys!!

I came into the Fairfield location to get some moving supplies and was talking to Irma and Edwin and they were happy to inform me of rates for a unit. I highly recommend this location. Staff is very nice and helpful!

Irma and Edwin couldn’t be more friendly and helpful. Seamless experience and highly recommend.

BEWARE OF PRICE HIKES!!! While the site is safe and secure, the price hikes are no joke. I had the unit since May '23, but the cost has increased by 51%. I originally was paying $245 but it has subsequently increased to $371 for seemingly no reason or benefit. This is straight up price gauging...oh, and they also do not pro-rate if you move-out mid month

Edwin was great

There are not enough accolades for Irma who goes above and beyond to assist her customers. Her client’s satisfaction is her top priority and she gets the job done with a smile!! She is an asset to this company and we as customers are very grateful she is here.

Edwin and Irma were very professional, helpful and efficient! The process was super quick.

Great experience, Irma Reyes was very helpful easy to talk to and answered my questions, and I will recommend her to everyone.

Irma is so lovely and guided us easily through the process! The facility is clean and very easy to use.

Edwin is amazing, though helpfully and patients of Saint. First time using public and I couldn't have had a better experience.

Came to rent a space and Irma was amazing she answered all my questions . She spoke to me in Spanish which made it very easy for me to communicate with her.

Edwin provided excellent service and a seamless transaction. Clear, concise communication.

Irma is the best

I had another great experience with Irma. She's extremely knowledgeable and goes above and beyond to accommodate. I highly recommend Irma. Please give her a raise but don't take her away. 😃. Moving is a very stressful time and she makes the storage part , easier. Thank you Irma for your help, service and kindness. Regards, Julianna

Disgusting facility. Awful service, no one cares about how poorly run the facility is. DO NOT STORE YOUR BELONGINGS HERE!!!!

Unit is infested by rodents, when I called to see if they would do anything about it, they said it was not their problem. I have over 4 thousands dollars in damaged furniture. If you care about your belongings definitely do research before choosing a place you would expect your belongings to be safe.

Irma is a great customer service representative for Public Storage. She is courteous and in her over the phone service, Irma showed care, concern and very helpful regarding my issue, Thank you!

Irma was extremely helpful! She provided me with great answers to all my questions thank you so much public storage team!

We had a good experience till we moved our stuff out and discovered our belongings suffered significant water damage (at least $5,000) due to leak in the roof. We were somewhat relieved when we realized Public Storage requires renters to buy insurance thru them which we had been paying for for years. However, the insurance company is telling us our damages aren't covered and refuses to call us back in spite of the policy stating water damages are covered. If you decide to rent there DO NOT USE THEIR INSURANCE COMPANY!

Overpriced and not climate controlled. Holes in the ceiling everywhere and when my unit was filled with water and mold (I visited the unit frequently) and in less than two weeks I lost most of my belongings. Yes, I had insurance, but they didn’t send an adjuster and I had to photograph and document everything while also disposing of the damaged stuff offsite, I wasn’t allowed to use the on-site dumpster - and if I wanted to move to another unit, that was all my labor as well. The storage facility took zero responsibility for the conditions, even said the dampness was just normal condensation and continued to charge me full rent on the unit. I spent days breathing in mold to empty the unit and document everything in hopes of recovering even a tenth of the value of what was stored there. Between reporting the issue and emptying the unit, not only did more water show up but note what was left of my belongings was covered in urine and feces from mice. Avoid this place at all costs, I paid less for a climate controlled unit twice the size and didn’t have to get rid of everything I owned.

Irma and Grover were very patient with me. Very professional and courteous with me. I will reccomend Public Storage in Fairfield to my friends.

We went in with a million questions and Irma helped us so thoroughly the entire time, such good customer service. Good price, good everything, honestly. Great experience.

Irma Was very professional and helpful thank you Very much for the In and out service.

This facility looks a heck of a lot better. It’s nice to see that the kind sweet Edwin is still there. I love to see a familiar kind face when I am doing business with someone.

If you’re looking for a storage company in the Connecticut area this is the place to be. CUSTOMER SERVICE IS A1. Their DM Alex is THEE BEST!

Edwin was very courteous & professional.

Great customer service. Explained everything well

Workers are very helpful and professional!

Angela is a superhero. We rented a unit at this location, and realized after it wouldn’t meet all our needs. Since we hadn’t moved anything in yet, Angela helped set us up with a unit at the Norwalk location, and handled the refund process on my behalf. That’s an A+++ employee. Thanks again!

Alex gave great service!

Angela was very helpful

A little dusty and the bathroom inside didn't have any towels or a hand dryer... But overall, it is a storage unit.

Edwin was a huge help and got me set up with no issues at all. Highly recommend.

Edwin was thorough and professional!

Edwin, was extremely helpful in my set up with a storage unit. Made it fast and easy. Definitely recommend.

Edwin was very helpful and easy process...

Edwin was very courteous and professional. He helped me by finding a safe place to store my things. Edwin also helped me understand the code in system to get into my unit.

Edwin has been a fantastic help for our grip who rents 2 units. Every time we ask fir something, Edwin delivers. All great!

I am a current customer at the Bridgeport location. I stopped by this facility to see if I could get assistance with updating my account. Edwin not only helped me download the app but also showed me the convenience of using it. What a huge difference this will make with not only making payments but reviewing my account. Thank you for your assistance!