Public Storage Self-Storage Units at 6800 W 118th Ave, Broomfield, CO

Had an amazing experience Doug was awesome and provided excellent customer service!!!!

Employee Compliment for how helpful the young manager (sorry to forget his name) was during first visit to unit on Sept. 30, 2024 AM at the Broomfield, CO location on W. 118th Ave. My experience with signing up on line and opening unit was positive…just a little assistance with big interior entry door required. Thank you so much!!

Cathy was wonderful! Very helpful, kind, efficient, and knowledgeable. I wish all business had staff as great as her. Very kind lady who made our (mom and son) day much better - also, she has beautiful eyes!

I have been using this location for over 3 years. I am always impressed by how helpful the staff is. Doug has always been a great source of information and is always willing to help with what I need. Recently, Morgan has also been equally helpful. Good job y’all!

I’ve had my stuff here for about a year, and thought I would be able to move it out this month but life happened and I couldn’t. The staff was incredible and worked with me- in the most kind & compassionate way & with ease. Very good humans. Also the space is very well maintained & easily accessed. Really grateful for this place. ⚡️

Doug is the man with a plan to make Broomfield's Public Storage the most well-run facility in the nation. The five stars is specifically directed at Doug. After 6 months, our monthly rate jumped massively. We were not expecting it, and simply got a notification the day it occurred. For that, we will be wary about utilizing storage facilities in the future.

Great facility with a great manager. Doug does a great job, is very personable, and easy to work with. Facilities are clean and easy to access. Would recommend.

Customer service chat was not very helpful so I went in person to my storage facility in Broomfield, CO to see if they could help. Morgan was super helpful in assisting me and resolving my storage issue. Explained everything that was needed and he made it fast and easy. I'm glad I went into the office & spoke with Morgan because I could not get my problem resolved by customer service over the phone and was getting very frustrated. Thanks Morgan! I appreciate your help and keep up the good work!

I love that the staff here is always so friendly and helpful. I had lost my phone and was having issues paying my bill for 1 month and was locked out of my space. Oops! And i couldn't figure out this funny little wire lock they had on there, so I went to the office for help. Morgan, the gentleman working was very patient explaining to me how to easily take it off, however I still couldn't grasp how exactly to do it. So he happily said he would come show me. After the long walk back, and having recently tore the meniscus in my knee, it was really bothering me, and I was making a big grief about it. Morgan was so kind enough to help move my box into unit off the dolley for me as well, which meant so much to me. He was so personable and I can't speak enough about how kind he is with the customers, he truly does care and doesn't make you seem like a bother like most people would. As I was going to write this, another lady with the same issue came by, and he again, wasn't annoyed or Anything. Kindly made sure I didn't need anymore assistance with anything, then went with the lady to help with her unit. I really am so thankful Morgan was working today! And it was a very pleasant interaction! MORGAN if you see this, I just want to thank you again, for making my day!! Keep up the positive aura. Your kindness could be the change someone desperately needs.

Easy to rent a unit, I was asked if I had a reservation; I didn't I was just a walk up and needed a unit today. They took the time and showed me 2 units for my needs. Very professional!!

Deb and Doug did an amazing job helping me find the right size storage unit for what I needed. Very helpful and upfront with what to expect all around.

I liked the facility overall, but not how much the price went up over a two year period, even with paying on time and being a decent tenant. Anyway, when I came in to move out, Doug held the door for me and was able to put me in the right direction as far as what was expected. Thank you for the help.

The manager Doug was really helpful when I needed to store things here, going above and beyond to get me everything I needed. The units are clean and offer exactly what I need. Huge thanks.

Hillary was an amazing help! He helped us get a new unit immediately helping us save money! Not only that but he was fun to talk to and very outgoing and seemed very interested in the conversation! Loved his service

Loved the customer service at this location! Doug was very polite and professional and helped me out so much!

Great place to storage your stuff, and super easy and convenient process. Russel helped me out transferring to a bigger unit space and was great to work with. Highly recommend!

Hillary at front was very helpful and the process was very quick and easy.

Both Doug and Morgan have been an absolute delight! Super helpful and friendly. Thanks to you both!!!

Morgan was the one that showed us around snd helped us out. Honestly haven’t had anyone close to that friendly and helpful with customer service. Very kind and helpful. Got a unit and will be recommended to all my coworkers and friends.

Public storage is the best storage facility I have used, and I have used many. The facility is great makes working in a breeze and the customer service and people working on site are so helpful. Morgan and Hillary helped me sort out a complicated move.

Horrible experience they racist just like every other company around who ever owns this company in Denver need to come see what they doing out here it’s disgusting

I found myself in a situation where I needed to put belongings in storage. I didn't even hesitate on where to call. The property manager accommodated me immediately and in such a speedy manner. I highly recommend this location. Extremely clean, very friendly and so convenient! Thank you!

I had the best experience with Doug and Michelle. They are the nicest people, calm and collective and very attentive.

Doug was excellent to work with. Explained everything very well and showed me around the premises. Melissa was also very accommodating and very cheerful. Thanks guys!

Doug and Russell were s great help in reproducing 6 months of billing for official use. They did it fast and professionally and with a smile ! They're made my day ...

Fantastic service and location. Everything was super simple and just worked. Even when I missed judged the size of space I needed they were awesome to work with in getting not only upgraded to a larger unit but helping ensure they were as close together as possible.

Hillary assisted me with checking out and he was awesome! Incredibly friendly and very helpful and a major asset to your company. Give him a raise!

Doug was absolutely fabulous! He was so patient and kind through a tricky situation and a difficult day. Thank you!

Doug and Lee Ann were very helpful, friendly, and knowledgeable. However they are no longer there. Clean facility. Automated systems are excellent. Decent customer service so far. But over all, after a long tenancy and writing the initial review, I observed that the equipment was not adequately maintained. One elevator was non-functional for about seven or eight months. This caused a big logjam on the weekends. Turnarounds on equipment repair should be quicker. Price increases are frequent and severe. One of my last price increases before vacating was over 30%. Good solution for short-term storage. For long-term storage this can be an expensive option. It will motivate you to go minimalist.

Easy time getting set up - thanks to Don and Doug

Doug and Cathy at the 118th street location in Broomfield were very helpful in securing the right unit for me. Doug took the time to show me options and go over costs. I shopped around and visited multiple locations, ultimately choosing this site because I prefer to do business with people who are courteous and helpful. Means all the difference.

We had a large unit at this facility for a long time. The facility manager, Doug, has been great!! We vacated this week because moving out of the area. Highly recommend!

Great customer Service. The Manager was very helpful. I want to to move to a smaller unit and the manager made it the transfer so easy for me. And the place is always clean inside and outside. Thanks again.

Doug was very nice and helpful!

Facility is great. If the elevator breaks you can’t access the upper floors at all. There is no inside stairwell. Only an outside locked door can open the stairwell. Management are the only ones who can open the door. So if they leave at 6pm and the elevator is broke then you can’t access your stuff. Not having inside access to the stairwell is stupid. They have to either access to the stairwell or have an employee there until 9pm so that we are able to access our stuff when the elevator breaks.

Thank you Kayla, Dakota, Doug, and Kotana! Great service. Easy and efficient! Thank you!

Writing to specifically mention the gentleman Hillary at the front desk, he went above and beyond to help with the closing of my unit. Smooth process, he was kind and thoughtful with helping me to dispose of some last minute items. Tremendously grateful for his help!

Hatie was so awesome with me I was totally confused he was friendly she explained everything to me 30 she took me up front got my gate code so I can get in if she wasn't here I would have been lost

Hillary and Kathryn were awesome at getting me my storage unit. They helped me change unit assigned by website, cancel insurance, obtain lock refund and confirm my access codes. These people were a delight to work with.

My storage unit manager was very professional go willing to help his name Is Hillary and he made renting the unit very simple and easy and friendly thank you very much

Doug is great and makes the place work. Super clean storage!!

I had a great experience renting a unit here today. It was super easy I was able to reserve it online and see the price I reserved online in store. Also the man working the desk, Hillary, was super helpful. He was super nice and helpful. If you need a storage unit and he is working getting it setup will be a breeze. Great place overall.

Doug & Stephanie are the BEST! I love this place! Feels like a good old fashioned family business.

This is a very clean, well maintained, secure and well run facility. Doug, Stephanie, and Hilary have all assisted me on several occasions and have been incredibly kind, professional and helpful. Highly recommended!

Wonderful, polite and prompt service

Nearly doubled the price in 1 year. Beware, they’ll astronomically increase your rates every 6 months.

Morgan was amazing he helped me with everything and I was in an out.

Great appointment with Dario. Very nice very informative.

Very clean facility. Easy Parking. Great rates. Doug was very kind and patient with me while I took the time to figure out all the charges.

Amazing Experience!! Doug was so helpful and cheery!

I’ve used the public storage on 118th for a few different storage rentals and I would recommend to others. Doug is a great help for any questions you may have!

Doug gave me great, five star service today. Thank you, John

Doug was amazing and quick. I was in and out in just a few minutes.

Most work is done on line

I have had a unit at this location for about a year and a half. Twice I have fallen behind and barely been able to make payment in time to not have my stuff auctioned. Both times that I came in I was helped by Betina and she was very friendly and understanding both times. I honestly love this facility, it is clean and secure and I have never felt that my belongings were not safe here.

Pauline, Doug and Ursula were helpful, fast and detailed. Excellent service here.

Very fast and professional service. Perfect unit for what I wanted to spend. Doug is very friendly and knowledgeable would recommend anyone go here if they need storage!!

Doug was awesome! I have two units and I just checking in for the newest unit. The property is clean and safe. I highly recommend this location for your storage needs.

Stooped in to inquire about a storage unit near my current unit, and was able to quickly secure and get access to the additional unit. Great customer service, and friendly staff.

Don't ever rent for this public storage they will sell your unit the same day your unit is unpaid for 30days they do not give you a chance to make the payment after I have never had any problems with public storage doing this to me and because I had to put everything I owned in storage because of my living situation and I didn't have a driver's license on me because it was expired so I had to put it under somebody else's name and unfortunately that person went to jail and I had issues trying to get somebody to answer at that location so I could get information to pay it because I needed to know how much it was going to be and when I finally got in contact with somebody they had already sold my unit also I ended up loosing everything I owned along with all my deceased mothers stuff that I could never replace them memories these people will be so nice to you when you 1st rent but they don't care to try and contact youor anybody on your emergency contact list before moving forward to sell your unit so beware if you rent from this public storage because if there is stuff you care about memories and you can't make a payment immediately you will loose your stuff if you need a storage unit you will be better going to 4550 federal Englewood that is the better public store to go to

Good god... I purchased the unit via the online app. Received instructions on how to enter the premises. Was able to get in, and then got LOCKED INSIDE! The code didn't work to get out. Spent 40 minutes on the phone waiting for help. No manager on prem. Still can't access my unit paid for. Internet went out and all new customers didn't have access. Update: I was able to receive a temporary code to get in/out of the gate. Took a number of hours and many trips to get it all straightened out. I asked for $75 to compensate my lost time (~5 hours and some gas).

Rate raise of 33% after 6 months.

I have never been SO frustrated with a company. When I moved in, it was a climate controlled location, but ever since then, the AC has been off and it is 80 degrees in the "climate controlled" building. The people onsite have been nice, but tell me it's a problem with the corporate office and the corporate office says it's the property manager's issue. Now they have raised my rates over $70/month for a NON-Climate controlled unit and are rude and just continue to talk over me when I call to talk about it. I would absolutely NOT recommend this place to anyone.

Doug is an incredible person and manager of the place… I’ve been struggling trying to move on my own, and he made my options and experience better than any other storage unit facility I have ever dealt with. Props to you, Doug!!!

Not good for longterm storage - they raise your rent every few months. My rent’s increased $100 since I first rented the unit 2 years ago. Unfortunately, I’m stuck with it until I’m able to move everything. Otherwise, the man that manages the Broomfield location and the front desk staff are very helpful and support you with all your needs. They have restrooms onsite which is convenient as not all storage facilities do.

It seems like a good deal, they will raise your prices after you've been in a unit for 6 months. Then some time later raise the monthly price over $50 per month. Beware this is a trap

I received a notice last November 2022 that my storage unit would increase. My question is why I am getting a increase only five months after the increase in December. Unit number is 3447

Over priced immediately after first month. Bait and switch. Military discount policy is ridiculous. Go elsewhere

Need to stay open at least till 11pm. 9pm is simply, ludicrous and extremely inconvenient. When I initially went to rent the webpage I viewed, says, "gates close at 10pm". Dang man!

Anna is great

Great customer service! Very reasonable price! Will continue to use in the future!

Doug was amazing! I had quite a few questions about how the storage world works and he was extremely kind. He showed us a couple different sizes of storage units, and was patient with my decision process. Couldn’t recommend this place, Doug and the seamless online process enough.

Great storage facility, reasonable rates, so far it's secure.

Very helpful staff and a very clean facility. Highly recommend this location.

Doug is amazing!!! Just moved back and had trouble figuring out my storage. He made the process super easy and was extremely helpful! Planning on staying long term here and my business will definitely stay here since he was so great!!!

When I visit my unit the person on duty usually takes time out of their day to track me down and greet me. Then they ask multiple questions about how I’m doing. I feel like I’m treated with respect and not treated like a criminal when accessing my unit. I would definitely recommend this location to others who like to be treated with respect.

Doug at the Broomfield facility was very helpful with my needs as the customer. A pleasure doing business with such a great employee!

Had a great experience. They were always clean, very secure, available climate controlled units, flatbed cars for loading and unloading, responsive staff and close to truck rental locations! Grateful for our experience with them!

Leslie was very knowledgeable, helpful, and friendly. The facility is modern, clean and secure. Competitive rates…

Leslie and Doug were such great help, Leslie was in training and explained that she would assist me as much as possible, when I needed a bigger unit they helped me solve my problem and showed me the way to my unit! If you need help with storage this is your place to go! They are fast, understanding, and willing to work with you to meet your needs, i highly recommend this facility! Thank you to these 2! I have always thought A1 customer service was dead but they showed me wrong!

very shady place. a facility like this had only 1 camera. disgusting public security. people were sneaking in through the door to look for stealing opportunities. had I know I would have never rented that storage. they need to add cameras. making so much money it is disgusting to see they went cheap on sec. run away.

Great price, really nice facility, and Doug was super helpful. Highly recommend

Very clean great prices

I recently got a unit here with my roommate and it is both of our first experiences with using a storage unit. We were helped by Doug and he is awesome! He helped us find our unit the first time we came by and walked us through everything we needed to know (plus giving us some pointers to make our move easier like downloading the app to open gates)! Our move would have certainly been more difficult and taken longer without his help. The facility is also very nice and secure--I feel safe leaving my stuff there while I need to.

Doug and Kevin at Public Storage were very helpful and efficient in processing my new storage unit needs! The facility is very safe and is remote accessible. Very clean, temperature is controlled and consistent. A safe and convenient location to store your belongings! I highly recommend using this location.

Doug was amazing! He was extremely friendly and walked me through transferring me to a bigger unit. He went the extra mile and made sure I had the right lock and that the new size was a perfect fit! 10/10 will recommend to friends and family!

Doug is the man.... professional, kind and knowledgable... God bless him. He should get a raise truly.

This was a great place to store while we needed it. The property manager, Doug, was super friendly, helpful, and respectful. If I ever need to store in this area again, I will look for Doug. I hesitate with public storage, due to their prices, but Doug made it worth it.

Today I received excellent customer service from a gentleman by the name of Goerge! Great experience here @ Public Storage. Thank you! 😊

Doug was incredibly helpful and got my the right storage unit and space with an awesome location. 10/10 would recommend

They decided to return my $317 late charge. What a great company! Ps. I’m still waiting for the refund.

I actually truly like the facility... It is well protected, and the security is adequate. The app is convenient, and allows you to open the gate upon approach, rather than having to type in your code at the gate, every time you enter or exit. Unfortunately the cost of units keep rising, which is one downside that I understand is inevitable, yet it is troubling just how high it has gone up. However, I can be confident that my property is well taken care of and that it is safe and preserved properly, thanks to the climate control.

Excellent service and friendly staff....Doug helped us upgrade to a new unit and was a pleasure to work with. Thank you!!

Great customer service from Doug! Nice location!

The staff were so friendly and helpful at every step of the process. This is the best price for indoor storage in the area! Glad we went with this location!

Very easy and wonderful experience at the Public Storage on 118th. Doug was very knowledgeable and helpful helping me figure out my storage space needs. I appreciate his professionalism and kindness!

Very friendly, patient and helpful service!

Doug is always so helpful when I need help.

Long overdue review here, but I always hold off on 1-star reviews to allow my self to cool down. I'd give this place 0 stars if I could. Anyway, we reserved a storage unit online and this Broomfield location called me back with only 2 days left to spare to tell us the unit was no longer available but an available unit that was...drumrolls...MUCH MORE expensive could be rented! The argumentative lady on the phone proceeded to tell me they were not responsible for the prices online even after we already reserved the unit. Well that's odd, because the folks representing the same company on the web, with same branding and logo, using an integrated reservation system that matches the Broomfield location, said the unit was available 3 weeks prior to their last minute call. Way to treat your new customers. Anyway, we took our corporate business elsewhere and have since rented half a dozen units from a nearby competitor.

Love this storage facility. Totally recommend this. The staff is very friendly and helpful!!

Very Excellent

Clean and secure. Well lit. I feel safe here

Doug is amazing and needs a raise.

I could not for the life of me get a storage unit in Fort Collins/ Loveland and had to drive down to Broomfield area. Janelle was seriously the absolute best! There was another customer that was incredibly rude and entitled, but she solved the issue the best she could given the circumstances were out of her control. I had also needed to upgrade to a bigger storage unit and both her and Doug helped me out with that situation. Appreciate the help ya'll!

Manager is sweet as can be but you give out your gate code pass to anyone and he will become the principal scolding you like you're a child. There's absolutely no cell service in this building.

Nice clean units. Doug was very helpful!

I've had a storage unit with this place less than a week, and am already regretting it, HARDCORE. Shady business, full of shysters from top to bottom, or so it would seem. Read further down for my reasoning on that if you wish, but first, the "bad" about the location itself. . . . (cue dream music) There is only one main entrance to enter the entire indoor storage facility, and it requires a keypad entry, which creates a weird funnel of bad security, as there's seemingly always other people there going in and out, and they can just follow you in. If your unit is in the first hallway, like mine, have fun with that. . . . The hallway is barely wide enough for the cart, so loading and unloading if other people are going in and out is a PITA. Now, the scamminess. . . . Initial contract charges you for a lock that is provided, but indicates that a refund will be issued if you provide your own lock. Same goes for the insurance that they automatically charge you for, initially. After moving all of my belongings into the unit, I went to return the lock, and was denied, being informed that "all the locations are now making these locks mandatory, because they're the best," as if a steel lock makes a difference on a sheet metal door. . . . I expressed what the contract said, and was basically told to take it up with the company. After calling around and waiting on hold forever, I finally got to talk to an earthling, but said earthling just regurgitated company policies, kept reiterating how powerless and useless they were, and then finally put in a request to whatever powers that be to let me use my own lock and get a refund for the supplied lock, telling me that I would get a ruling on the request within 2 business days, and to call back if I don't hear from them. After 4 business days, I called AND used the chat service, and this request must never have been made, as there was no trail or evidence of it, and I was told to contact the site manager, as that is who decides these things. The old "right-hand referring you to the left-hand, referring you back to the right-hand" trick, eh? Scamming every new tenant for $22 must be a nice side hustle. Storage companies are the new towing companies. . . .

Super clean, well lit inside. Employees are all very friendly.

First time I've had to use a storage unit. Misunderstood and ended up buying one of their storage locks (which I have no use for now lol), but other than that the experience was very pleasant. Easy to go in with the app, we had no issues navigating the storage (once we figured out the correct entrance!), well lit and clean. And closing out the account was super easy as well. Thank you!

Awesome access, open til 9pm mon-sun. Love it!

Very nice units, very secure. Can be done all online and through an app. App opens up gate to get in. Love it!!!

I was very pleased with public storage great costumer service Adriana thank you so much

Nice storage unit, clean and kept up well. Doug was super helpful, during a very difficult time. Thank you so much Doug.

The ladies there work with us on a kind of complicated move. The were great help! Will use this storage place again!!😊

I just am not happy with the fact that you have to pay insurance.

Doug was so polite, helpful and very patient. I couldn't be happier with the service he gave while showing me the units that I was looking for.

The facility is clean and warm

I had an excellent experience. My sister and I were impressed with the knowledge that Doug had. He was very helpful. He went out of his way to shovel out right in front of the doors and put ice melt down since my 2 units faced north and had snowed right before we vacated. These were the cleanest units I have ever seen. Even my movers mentioned how clean they were. Hopefully I won't need to use storage again, but I would definitely go back!

Had a unit at this facility for over a year. Units are clean and the facility is clean. When I first rented, I rented from Doug who was very helpful. Every time I went to the storage Doug was more than polite. Wish I could have stayed because of him, but needed a larger unit. When I moved out, I made it a point to say goodbye to him. Would rent here again.

I wasn't sure at first that I wanted to store here because their prices seemed so much lower than other facilities and I figured they were too good to be true. After visiting their facility, I can see that the grounds and storage units are all kept in immaculate condition, and they just have very competitive prices. Doug, the property manager, was incredibly helpful throughout the entire process and was understanding when I wanted to shop around at other facilities before signing a lease. I chose to come back and rent a unit here because the prices can't be beat, the facility is well kept, the security is high, and the staff were very nice and helpful. Update Jan 2022: I still store here and love it! I recently downsized to a smaller unit, and the process was quick and easy with the help of the lovely staff!!