Public Storage Self-Storage Units at 16025 Ashland Ave, San Lorenzo, CA

The staff on site is nice. But the reason for the one star review is because Public Storage selectively chooses when and when not to pro rate rent. They will pro rate the rent upon move in. But even if you go into a new month by one day and then decide to move out, they will not give you back the amount of days not needed/used. Of course this is all under the guise of “company policy” so I told them my policy is to leave one star reviews for this behavior.

Great place for storage. ADRIANA WAS WONDERFUL. She went fast and beyond for customer service. This is my favorite place to store my things.

Cecilia been awsome customer service, great place, sa

Dawn has a great customer service and very friendly helpful

I'd like to speak to a person if I could but it seems all I get is a robot I still would like to speak to a person

Dawn the manager is terrific and so helpful. Facility is always clean and well kept.

Tracie really bent over backwards to fix my late husband's account and get it into my name, and a lower rate at that!

Dawn It’s just a very best customer service that we have ever encountered and we want to see her every time and keep her forever. How’s

Have great experience with Dawn real professional

Dawn was incredibly knowledgeable, friendly & helpful! Seeing that I had my toddler with me, she assigned us to the indoor unit with easiest access available to the doors and elevator. Her consideration and assistance was a relief during an otherwise hectic situation Thank you Dawn!!

Cecilia was very helpful and even gave me phone gadgets that I really needed. I appreciate her very much and an excellent employee of public storage. We need more people like her everywhere.

Cecilia was super nice! Thats great customer service! So happy with this site

I have used this storage unit for many many years. It was always a joy to see Dawn the office manager. She was always happy and helpful. She really knows her job. Although I just moved out, I will miss seeing her once a month when it was rent time.

Ms. Cecilia was spectacular at her Responsibilities. She was super polite and professional. Cecilia broke down how to upgrade and down grade a storage unit and explained how storage treasures works. Thank you PS and Cecilia. 👏🏽👏🏽👏🏽👏🏽💯⚓️☀️ Roy

The lady who helped me rent a storage was very fast and efficient. I had no problems whatsoever.

The frustrating thing about PS is that they say they offer four ways to pay, but it just isn't true. The app simply does not work so I can't pay via their App and the manager tried to make it work on my phonr and it was a no go. I've tried online and that wouldn't go through either. The last two times I've had to call in and pay an extra ten bucks for paying over the phone. Really? I have gone in to pay as no extra charges will be added and no one is in the office. Lastly, I've tried to call my location to see when the manager will be in and they never answer their phones. It goes to Vm and being prompt in a CB doesn't happen.

Nicky was fantastic. She helped us a lot and had a lot of patience. If you are a new renter, ask for her.

Dawn made the whole process easy. I only needed the unit for a couple months, but the paperwork and process moving in and moving out was smooth. Had a website glitch up front but Dawn took care of it quickly when I came in to the office.

Latoya was great she went over and beyond she has great customer service

Dawn was so helpful and had a pleasant attitude. She made the rental process so easy. We toured the spot, signed the paperwork, purchased some boxes and we were out of there in like 15 mins.

I had the rudest encounter ever with Latoya! I got turned around with which location I should be at and arrived 7 minutes late. The door was locked. I waited to be let in. Latoya opened the door and didn't bother to greet me, so I began to announce my name and explain that I was her 5:30 appt. I gave her the name of the person o spoke with and she just glared at me and said "who?"deciding that clearly this wasn't going to be a positive experience I reiterated that I had an appt. She threw her head back while groaning "oh my god!! It's 5:40!" I confirmed that I knew exactly what time it was. By then I'm so shocked at this raggedy encounter I asked her why she felt compelled to tell me that. She then stated because I'm off in 20 minutes! I was so done with her lack of professional by then I asked her for her name and then told her "I'm good!" And left her establishment because anything I had to say after the way she treated me would not have been nice at all! If this is what I can expto bring my things.ect for service from public storage I will take my business elsewhere! I guess she forgot that we actually have options and don't need to settle for her disrespect. I hope it was worth it for her to be rude to me to ensure she gets off timely. The sad news is that I didn't even want a tour, etc.. just to secure the unit and come tomorrow.

Just got a storage that I really wanted Thank you Latoya

My girl Angie, hooked me up on my sign up. Thank you for that great customer service. Dawn is a lovely manager 😁. And Latoya coo. Thank ya for great customer service.

Latoya was friendly and helpful thank you

Latoya was great helping me with my new space

Latoya was very helpful and fantastic

Latoya was great! She was very help and informative of the units! Great customer service!

Very helpful. Latoya & shivan did a wonderful job helping me out

Shivaen is rock star!

I had no problems reserving my unit and the people were very good, nice, polite. The price was more than fair. It was a good experience. Glad I'm there.

Latoya was great

Dawn gave me the bestia service i ever had. And thank you so mucho

Angie helps me with everything 👍to make it easier,shes also friendly

Peggy was so wonderful and helpful she is the face of your company

When I want to talk to person who works in there for close and leave account and the room but there is nobody inside and door was locked even the person parked her car there.

It says that they close at 5. I waited for an hr and nobody came. I called and they were no help either! I had a hold for a unit for today. Very bad customer service!

Shivawn is the best. Thank you for all your help!

I had the most wonderful experience because of Shivawn. She was very kind and helpful. She took the time to make sure that we had all the information we needed before making a decision. She did all this with a smile. Thank you for all your help.

Absolutely terrible. Waited an hour and a half and still no one showed up in the office. Maybe they don't need the business.

Bennie was very professional, courteous, and helpful, and met my storage needs. Great customer service!

Dawn was very helpful! I walked in for the appointment and she was friendly and help me immediately.

18 years my family has had storage in a big unit at this location. Out of nowhere they decide to jack up prices nearly 50%. It's unacceptable! Especially after we found rats/mice have been tearing up our things that were stored. Save yourself the headache and find a better company.

Dawn is cool. Fair prices. Some units even have lights inside! Bring your own lock! I would give 5 stars but they never answer the phone!

Cost goes up to much.

Bennie he was a great help good people person and he did a good job

Dawn was very helpful and very kind. If there’s any need to store you’re belongings at a storage unit please come visit the public storage on Ashland.Dawn will help you through all the process.

Kymanni was very professional and astute! Her knowledge of the job seem superior than most reps I’ve dealt with. It was a pleasure!

Kymanni,was very pleasant and helpful thanks for all your help.

I have been a customer at this location for about a year. They just remodeled it and had a new rear security fence installed. The location is well kept and I haven’t had any security issues. Dawn the Manager is very nice, professional and very approachable. I just had to change my gate code ( for personal reasons) and she did it with one I could easily remember and took less than a couple minutes. This place rocks! Thanks Dawn and Public Storage.