Public Storage Self-Storage Units at 1395 Mabury Road, San Jose, CA

Jasmine and Sheila were every helpful to me and I'm very thankful

Wow! Sheila continues to impress me with her exceptional service. My day worker left his jacket behind and Sheila brought it out to us at the unit the next day. Also, when she was there, she heard me trying to explain something to the day worker and she jumped in and translated for me. Wow! Great service! Thank you Sheila for all your help! Keep up the great job! Sheila is great! I won an auction unit and she was very helpful and efficient. I also had questions about available units and she is very knowledgeable. Overall, Sheila is very friendly, helpful and knowledgeable. Great job, Sheila!

Sheila is the best! I got an auction unit here a couple of weeks ago and loved its proximity to the Flea Market. I was finally able to get back here and Sheila reviewed unit sizes and prices with me. She showed me the largest unit. Once again, I was impressed with Sheila's helpfulness, knowledge and professionalism plus she got me a great price on the unit! Great job, Sheila! Thanks again for all your help!

exelent service ,the place is so clean ,And Sheila is very kind to the renters, always helping as much as she can

Sheila the property manager is very good her professionalism skills are very helpful and knowledgeable and every time I come the property is very clean always some one is always here to assist I'm happy to be storing at this property and is very organized and I am happy to be here I feel very safe

Sheila was excellent! She was extremely kind and patient with us. It was our first time renting storage. She went above and beyond helping us to select a unit that was perfect for me and my mom. Thank you so much Sheila for your outstanding customer service.

We are moving to California I contacted this office and spoke to Sheila. She was very kind and knowledgeable and fit us in to exactly what we needed. Thank you Sheila you were very sweet. We need more people like you.

Sheila helped me with my storage needs, she was super helpful and knew exactly what I needed.

Sheila the property manager is great she is always polite and attends her customers with respect and makes sure that we are doing well thank you PS

Sheila’s gave me a great service I recommend this storage facility to all and she is bilangual in Spanish

10 🌟 FOR JAMES! I cannot express enough the degree of professionalism James the site manager provided. I don't have a space at the Mabury location but my uncle does! I visit this site with my uncle as he has been behind on his rent. My uncle is a difficult guy to communicate with. I was there incase there was some kind of language barrier and translation is needed or if things got a little spicy. James was absolutely patient and listened carefully and repeated back to make sure what he heard from my uncle is correct. James addressed his concern and his rent is up to date with future dues paid as well.

Sheila was more than helpful! She went above and beyond to make sure my family was taken care of and made our time at Public Storage very special. Thank you so much Sheila, we truly appreciate you! Best service one could ask for, 10/10!

If I could give this Public Storage zero stars I would I’ve been at this unit since October 2023 and I have never dealt with more incapable people, especially the district Fasheed. For three different separate occasions, I would come into the unit to pay my bill. No one was there. No one was present. I would have to call a different store in order to have someone show up or be present at that location on top of that I was built three months of insurance, even though I provided After three months of no change promises, phone calls and email express the error to logging in through the gate. Nothing was ever addressed so therefore I took my time once again on the third month to speak to the district manager only to find out that the district manager seems to be the main reason why nothing has been addressed no concerns Have been addressed problems have been addressed within 72 hours as customer service says and all I got was credited back to $45 for the $50 that I was charged for three months in a row not for the inconvenience not for the delay, not for the hassle they have provided not for the foul And attitude that the district manager wants to have if this is how your employees are trained it clearly makes sense why it’s taken over three employees to customer service calls a district manager just to tell me that there has been serious. Poor training. I have no interest in staying here , and go to this property Or lenfest

Mui buen servicio me atendieron mui bien El personal mui buenas personas al atender alas personas me gusto mucho el lugar y buen servicio personal Sheila

Very sweet, helpful and informative, we need more people like Sheila

Sheila es una exelente manager es muy amigable y por eso le doy 5 estrellas porque son muy pocas como ella

Shiela gave me wonderful service and went above and beyond to help me. Knowing I’m moving soon and my storage unit was too small she helped me get exactly what I needed. Plus she knows Spanish and cars which is really cool.

Great service from ruby , very professional

Sheila was very helpful in sorting me out on my new spaces. She was friendly, engaging, and a really pleasant person to deal with. I am very happy with the whole experience, and wish Sheila all the Best, and a hearty "Thanks!" Al

Great place. Easy access

Sheila the property manager was an absolute pleasure to assist me in my storage needs and questions.

Sheila me ayudó hoy a rentar mi espacio por linea es un gran mayodoma necesita mas gente como allá

Jennifer Was very helpful to get me to rent my storeage unit very fast and was amazing explaining everything

Move in and out was easy. Lydia was delightful to work with during the close out. She’s friendly, enthusiastic and efficient!

I tried to rent two units online and found I was only able to get one unit at a time. I wanted both units on the same account number, so I didn't complete the second rental online. The next morning, I received a call from Ruby and she suggested I come in so she could help me. I went in and Ruby found a second drive-up unit directly across from the first, larger unit. She got them both added to the same account, refunded the keys I didn't need, and canceled the insurance that I didn't need. I am very pleased with Ruby's service. Thanks!

Had a late fee that was due my unit was about to be put on auction,Luckily I showed up in time an the employee working Ruby was great she was able to get me helped very quickly was very calm very nice of course had payment on full but sometimes you don't get so lucky an your unit could be auctioned off.but lucky she was able to get a hold of me an by girlfriend to let us know in time,she is great give her 5 star rating for sute

I was extremely impressed with the professionalism of Public Storage’s manager Ruby. I expressed a concern about the locking mechanism which Ruby verified, I asked of we could fix it another day, Ruby said no, its going to be fixed right now. Eager to resolve any issues on the spot. A few more examples of Ruby’s professionalism includes, helping me pick up some spilled pearls, arranged to move me to another unit of the same size while saving me $100 a month, Ruby even gave me her bottle of water when the water cooler was empty. Ruby is a Valuable Asset to Public Storage’s customers. Thanks Ruby.

Ruby is excellent

RUBY IS THE BEST VERY HELPFUL AND NICE SHE DESERVES TO BE A PROPERTY MANAGER DONT EVER GET RID OF HER THANK YOU RUBY SO MUCH

Ruby great customer service friendly and she made me feel comfortable and gave me good vibes.

I stopped at public storage. Ruby made my Christmas the happiest ever. Best customer service very cheerful and very resourceful. Keep the vibrant energy going.

Ruby at the Mabury site has been super helpful. The recent work on the side of the creek has been sending rats into both of my storage units and she’s been diligent in checking into the problem, calling her managers to remedy the situation as quick as possible. She is a very caring site manager to her clients.

Ruby thank for your supporting with this property. You’re the best and big helpers and I was on site this property. And I’m truly appreciated for your helps. Thank you again!!!

I met Ruby today, she was awesome. Helped me with my questions! Thank you Ruby

Ruby best employee ever !!! Super amazing!! Great personality!!! Super helpful! Loved her!

Ruby was very helpful and had a very great attitiude with me. Would recomend going straight with her for any type of services needed with your storage needs!!

Ruby is the best customer service rep I’ve encountered in a long time - in any business! She is friendly, professional, and puts customers first. Great service.

I was there earlier this week, an hour before the place closed. By the time I arrived, it was already dark and had limited lighting. The latch on my unit is old and rusted so I usually struggle with closing and opening it so I had to use my light from my phone to try to secure the lock back on. This time the latch just won’t budge and I tried moving it for a good 5 minutes. Ruby came to my rescue and helped me moved the stubborn latch and secure the lock back on. She saw that I was struggling and used a flashlight to help me. She was very helpful and professional. Though the place was about to close for the day, she offered to stay later to help me find better rates and another unit, if I needed it. I appreciate her willingness to help me and I could tell she really cares about what she does and cares about her customers. I hope she stays longer as we need staffs like her who is willing to go above and beyond. Thank you Ruby!

Ruby has OUTSTANDING customer service! She helped me out so much! Incredible energy.

Went in today to make a payment for my storage unit, met a wonderful employee named Ruby! Very professional, super helpful and energetic! Such a beautiful soul☺️.

Ruby, the property manager, is awesome! She goes above and beyond with servicing her customers and providing help. She's friendly, professional, and very knowledgeable about the property and Public Storage's policies.

Ruby's a bright light. Her skills as a representative are phenomenal. Her energy is amazing. And she's beautiful to boot.

They are quick to charge you “late payment” fee but won’t prorate you for cancellation. Disgusting

Nikki helped me get the right size space I needed and helped put the app on my phone so I can use my phone to open the gates. She was very helpful! Thank you!

great!

Nikki was amazing in all the process! Friendly, professional, helpful! Best experience ever!! You hired the right person Public Storage!

Nikki was a great manager she showed us around. She showed us the storage spaces that we needed to look at. She explained everything to us, she was great.

Nikki went above and beyond with service today. We had to transfer our unit into smaller and Nikki made it easier for us. I recommend this location if you needed a storage. Easy transaction. Nikki is very helpful with what you need . We’ve been to this storage since 2021. Thank you Nikki for the service !

The desk clerk is always so helpful and awesome, the property is very clean and professional.

Nikki is fast with answers to my questions and is very helpful whenever possible

Nikki very helpful and always provides gratis service!

Niki The property manager was so great I would definitely recommend Public Storage to others Thank you so very much!!!

My very first time coming to this location! Thank you Nikki for explaining everything about the service I'm getting for this location and God bless and have a wonderful year Amen🤓

Nikki Very good service and very nice personality

Nikki's services was excellent!!!

Nikki over here is truly a lifesaver! I forgot to lock my unit and the next day when I returned she had put on a temporary lock and made sure all of my things were safe. She was also extremely friendly and provided amazing customer service.

Looks like the owner bought a bunch of fake reviews because this place is complete garbage. People break into this place and steal your things. That's what happened to me. No coverage for my catalytic converter. Many homeless living just on the other side of the fence by the freeway waiting to hop over and steal your stuff

Nikki was so helpful . We needed to help someone clean out there unit and it was very clean and easy access.

Nikki was fabulous! She was so helpful and kind. The facility is clean and convenient.

Best space rental in San Jose, I'd give them 6 stars if I could because of a lady named Nikki who manages it. She is consciences and dedicated to her job. Friendly and helpful and actually took the time to check my storage unit and noticed I hadn't put the lock on correctly. It's easy to find companies to take your money it's hard to find ones with quality employees.

Nikki had great customer service. She explained everything and helped me put the app on my phone!

Nikki is one of the best property managers I have seen during the 3 years I have been here. I didn’t see her for the past couple of days and was worried she left the company! I am glad to see she is back!

Nikki customer service was excellent!

Wonderful experience with Nikki. She took the time to walk me through the process of renting while multitasking other customers. Quality customer service is in short supply these days, so it was a refreshing experience. Thank you Nikki!

I loved my experience here at Public Storage with Nikki. She is awesome, from helping showing the unit to me to needing information she’s the go to person. I recommend you ask for her. Thanks Nikki.

Nikki’s customer service was OUTSTANDING! She helped me out in a bind so graciously as well as friendly. She made my day!

Nikki’s customer service was awesome. She was responsive, helpful and solved the problem with my lock quickly. Thank you!

Today I had to call the property manager for this location.Her name was Nikki, & she was awesome! Very knowledgeable. She answered All my questions. Great Job!! Thank you for making me have a better day

The new girl, Nikki is very helpful, sweet and polite. The Mabury location has definitely brought in another amazing employee! She has definitely earned 5 stars along with a couple of the previous management like Nola and Bianca. They are amazing at helping their customers!! Thank you so much! -Casandra G.

Nikki was very friendly and extremely helpful. I stopped by to look at a unit to rent and she answered all my questions. Thank you Nikki for all your help.

Nikki is fabulous! She was paitent, curious, friendly and extremely nice. This was a wonderful experience. Nikki answered my questions on the phone and guided me throughout the online reservation to the in person. We were frantically completing the process and she made it NO Worries.😎👍🏽💯👊🏽 Thank you Nikki for such GREAT customer service 🤗

Nikki is one of the best manager and oerson i have seen in this facility, very helpful and kind.

Nikki is the greatest manager of all times. When you need help she always has your back!

Nikki was great! Easy move in and move out process really helped during a stressful moving process that this was one thing I didn’t have to worry about!

Nikki was a great help and the property is always clean and ready for use!

Nikki is awesome and very accommodating to your specific needs.

Nikki was great recommend this place 100%

Nikki is always very friendly and welcoming. Always upbeat. Very refreshing.

Great service! Went in and inquired about a unit that was suitable for me, I Wasnt sure what size space I would need but thankfully Nikki was able to point me in the right direction! I'll definitely be renting at this location soon! Thank you so much Nikki!

Well I was inquiring about possibly renting a unit from your location and the front desk manager Nikki was very informative she also showed a couple units was very friendly had a great smile as she was helping me and answering all my questions other places I'd seen they were rude or had little knowledge of their units. Thank you again ms Nikki for taking your time with me and giving me such excellent costumer service

I go out of my way to pay my bill with Nikki because I always get great service. She is the definition of quality customer service. Great job Nikki. Thanks.

Using this storage location for many years Nikki the manager is always friendly and helpful!

Great helpful service from Nikki, help also with installing app in addition with guiding me to access front gate with phone. Five star service

Nikky is very helpful and knowledgeable regarding my questions towards the pricing and the different size of the storage, she would routinely perform checks on the property, go to person if you are interested to rent unit here

Nikki is awesome. She was very helpful. She answered everything I needed to know.

I want to thank Nikki (Manager) for the awesome service and call back. I've been coming to this storage twice because of its wonderful service. Thank you.

Great service. Nikki is the best.

Nikki was good

Found a great storage space that fit all the things I couldnt fit into my space, and Nikki was very helpful in getting us set up and in our unit in the same day as we reserved it.

I would say thank you to Nikki she help me in so many to this a blessed one! Thank you for hiring her she was the best!

Great storage place, safe and well maintained. Especially Nikki who went over all details and was very friendly and helpful

Nikki is a very nice and thoughtful employee! I've been here a very long time and she has been the best so far!

Nikki is awesome. Best storage experience ever! Highly recommend

Nikki is a five star manager with excellent customer service skills and the property was so clean!! Thanks Nikki ! I highly recommend this public storage

Great location and staff. Nikki was very friendly and helped me upgrade to the right unit quickly and painlessly. They also keep the place very very clean, given all the stuff people move in and out.

I rented a space this week and Nikki helped me get the size that Ineeded for a great price. She even showed how I can open the gate by phone!

Helped us out of a jam, great service, would recommend.

Nikki was so very helpful with making my move out quick and efficient! The property has always been very well kept and I will definitely tell my friends to come store with her at Public Storage!