Warning: The rate you sign up for means absolutely nothing to this company. I signed up for 100/mo, within 9 months, they have raised me 3 times, new rate is 210/mo. They are still offering 100 on their site for the same unit.
Specific to this location, they close so early, if you work you will almost never be able to access your unit. 6pm weekdays, 5pm weekends.
Location is sketchy, weird people picking at the walls in the alleyway.
The price was probably worth it, but now what I'm paying, I could go literally anywhere else. Definitely avoid if you care about money, quality, or safety.
Edit: The staff is pretty nice, so that's a positive.
The staff was surprisingly, in confident management was impossible to get a hold of no real concern other peoples things
Kinda expensive and hella rats, only reason they get any stars is because the workers, esp Marcus are/is AMAZING. Super super super helpful and really sweet, they’re amazing and the best staff I’ve ever seen at a storage place.
Came in today to check out the property. Tee at the front office was knowledgeable, professional and kind. Upkeep of property was better than what you see on the outside. I will return and recommend this place to family and friends. Thank you Tee for your help
I had a great experience working with Tee during my move into my unit. She was warm, welcoming, and willing to go above and beyond to make sure my questions were answered and my needs met. I highly recommend renting a unit here for your storage needs.
I met with Tee today who works at this Public Storage 190 10th st sf ca 94103 and she helped me understand how everything works and showed me the unit I'm renting. She was very polite and professional. Thanks Tee!!
Tee She is very kind and very attentive, she knows her job very well, I give her 100% A+ in her work
Tee was very polite, professional and pleasant. She help me because I was feeling stressed out from moving etc .... It's not easy being a customer service person. great attitude! Thanks Tee.
Tee provided exceptional service with a warm and welcoming smile. Her attention to detail and willingness to accommodate every need made for one of the best customer service experiences I’ve had in the industry. Tee’s professionalism and eagerness to assist in every possible way truly stood out. Thank you - Emerito & Charlie
Everyone was nicely and friendly
I had a great experience, easy to initiate and was there Monday to cancel since my daughter is heading back to school. I was helped by Marcus and was very attentive and offered further assistance for the future!
Thank you for being a douchebag and turning me away when it was only 5pm and you close at 6pm, I only asked to quickly see one of the available storage which would probably take 2 mins but thankfully the douchebag didn’t wanna show me and now I’m saving money.
Really nice guys running the place. But after only 3 months, I received a notice that my rental price was being raised over 30%. Very sketchy business model IMO
The space I payed for is to large, I will need to rent a smaller one!
The agent was very good, and helped me out a lot, also very professional and kind!
Marcus does an awesome job for public storage. He seems to know everything there is to know about everything that keeps me extremely grateful to mof have to relocate before I'm ready
Needed a same day unit, Marcus was a great help providing all options and recommendations and all at fair reasonable price. Quick, efficient and thorough onboarding. Highly recommend.
i had nothing other than problems 190 tenth street Public Storage. there is much corruption there, they cut my lock and left the locker open and attempted to tell me i was leaving the locker open.
3/19/24
Carlos made our day today! Such a kind, friendly and helpful man—we had too much to fit into the locker we rented, but Carlos took a look at the packed car and helped us find just the right unit! Our first public storage experience made easy and happy:) thank you!
Marcus was a great help.
Showing me to my unit.
And setting up my online automatic payments.
He helped me find the best price online and got me the best price possible it was a huge success, an absolute breeze.
I would highly recommend coming down to public storage at 190 10th street. Visit marcus for your next storage unit needs
Too sleazy
I rented a 10x10 unit and moved in without issues. But I soon noticed the fine print.
Access to the unit is restricted to business hours, which means only weekends for those of us with a regular job.
There is no light and you aren't allowed to bring your own.
In 6 months, there have been two unilateral rent increases, essentially doubling the rent.
You can move out at anytime but they won't refund a prorated amount of any rent already paid.
Essentially, this business is setup to squeeze as much money out of its patrons as possible.
Prospective clients beware.
Thus place sucks. They're hours are until 6 but they close their offices and gates at 5:30. They are liars and scam artists.
What great service! Esther was so helpful and called me immediately with the information I needed about our account. She tracked down the details and solved my problem quickly. thanks!!
BEWARE! This storage facility is awful. They make looking to scam people by adding additional fees. The payment system is faulty. Location is in a very dangerous area! I wish I could give 0 stars.
Great place to rent from. The staff are amazing.
Best rates I have found so far.
Michael at the location is very helpful and responsive to requests. The app and online websites are very bad which make it very hard to reach the property manager.
I changed storage units and they created a phony payment which they are threatening to turn over to collections. I have been unable to talk to a human being.
Marcus was a very good help when i arrived and mr cheng the manager was just as awesome!! Would recommend this place :)
Good location in Soma. Great introductory pricing but the prices go up quickly. Hard to find on sight staffing.
impossible to reach anyone at this location. i call and call during business hours, leave messages, they never answer the phone and they never call me back
used the place for years. exemplary service all the time. convenient. would recommend.
Love it it's quiet .also front desk guys are great
I've used this facility for about 12 years and, asi it's always worked well for me. The location is really convenient. In an ideal world, the access hours would be longer and there would be more parking places, but neither of these is a dealbreaking problem.
What a joke.
Worst storage in town. Price. Layout. Staff and hours.
Had a great check-in experience with Eric. He was friendly and professional and the process went smoothly.