So helpful! Took care of me right away!
The property manager Cassandra was so nice and helped with all my questions. Lots of room in the back lot to park and unload.
Staff always helpful..occasional hiccups with elevators but never any real issues
Excellent service . Customers service rep Jewell Answered all of my questions questions patiently and efficiently. Highly recommended!
The staff are professional and friendly, providing helpful answers and assistance in resolving issues. The warehouse is clean and feels very safe.
Jewell and Cassandra were very friendly and helped make the move in as easy as possible. The facility is very clean.
Thank you Jewel for your excellent customer service
Tee is amazing, incredible customer service & knows her stuff! She also took the time to educate me on everything that would help me with a storage unit that I had to check in on and clear out! One downside, the elevators don’t work sometimes.
I find the employees always very pleasant. On my recent visit there were no carts in the office, and yet there were only a couple cars in the parking lot so I thought well they’re not that busy, where are the carts? The Employee followed me back to the parking lot and said he would g investigate Warning . He found carts and brought one to me. I thought that was exceptionally nice of him to do so.
Great customer service from Tee, she handled things quickly, professionally and very efficient. Answered all my questions snd guided me to my space.
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The QUEEN Mau is great! What a beautiful personality and such great professionalism. Hands down happy my partner and I rented a space here
Patrick has excellent customer service skills. He was helpful and quick to problem solve.
Overall, during my year here, the experience was positive.
Forgot the name of the girl who helped me (glasses and curly hair, very friendly and smart) but she’s a gem!
I went to another location to attempt to resolve a time sensitive billing issue after they told me over the phone I had to go in person to resolve it, and the person there was unable to resolve it and was generally unhelpful.
So we decided to try to go by one more location before closing time to see if we could resolve it and thankfully we went to this one and got to work with this super helpful gal! Friendly, informative, and patient with me being on the phone with customer service (so rude of me tbh but I was trying to juggle things in a panic), AND solved the issue within 5 mins!
Super thankful she was at the desk when I needed assistance!
Great service from Mau. The property was cleaner than I would’ve expected a storage place to be and getting to my unit was a breeze. Thanks a bunch!
The elevator has been down for almost 3 weeks! It’s a good thing the managers are so helpful with insight on alternate access routes to ease the inconvenience of having to walk further and go through even more hallways just to get to my locker. Mau is so helpful and makes this inconvenient problem more bearable. Thank you.
The costumer service here is excellent Elyssa helped me get my unit and was very nice and clear I came over from 10th and Howard with a sour taste on my mouth from costumer service but she fixed my day!!!
Awesome customer service professionalism, attention to detail, and genuine care did not go unnoticed. went above and beyond, and it made a real difference. It’s rare to come across someone so dedicated thank you for everything!" Her name is Queen Mau
Manager Mau had perfect service. Loved how professional and helpful she was. Service with a smile!
This wasn’t the closest to me but it was by far the kindest. I had tried two other storage places before this one. The lady that helped me was very kind and helpful. I had a long and stressful time finding a proper place to keep my belongings and Mau made it so stress free and simple. Very grateful to have cross paths with her.
The manager was really great. I came in needing a storage for a couple of weeks while I make my move and she was so knowledgeable with what I needed and helped me with a huge smile. Thank you, Mau!
Mau was awesome! She was very respectful to me much appreciated tbh , Great attitude, professional, and always has a smile. A great representative. Thank youu!!🙂↕️🙂↕️
This is a great facility! The staff is excellent! They are so friendly and helpful. I can’t recommend this Public Storage location enough.
Excellent People, decent rates for being in the city, no complaints here.
Fast friendly and professional
Mau, Alyssa and Carlos are great. Always good customer service and pleasant. Real coo people. Best Effn c.s. I've ever received.And they've also shown Alyssa how valuable a position this is. We customers care and appreciate.
Mau is a great representative for Public Storage. She is always helpful and cheerful and it’s a joy to store my stuff here. She is a great manager and always willing to work with the customer.
Mauelua was great. I had a few questions because I am still shopping around but she answered all my questions and concerns quickly and made me feel like I already know her. Such a great vibes!
At first I was a little worried about storing my furniture in this area and also I was concerned that I wouldn’t have a place to park the Uhaul truck. This place turned out to be very clean, very safe and I parked right next to my storage building after I entered through the gate. This is a great storage option if you want your stuff near the City.
Alyssa is so helpful! I really appreciate her strong customer service. Public Storage is lucky to have Alyssa on their team! Thank you!
Carlos is the best !!!!!!! I love this storage place best customer service and friendly staff
Mau it’s excellent and sweet employee really nice I so happy to come back here
Best public storage branch I’ve ever been to! I’ve had units in many different cities but the customer service here is top tier! Mau was super helpful and really helped my family and I with all our needs.
If you are looking for a nice, clean, secure and convenient storage facility where you are almost sure to find an available space, you should contact this Public Storage at 99 S Van Ness. I have had to upgrade a few times from a small starter space to a large garage-size space once renovations commenced on my home. Each time was easy and smooth. The staff at this location are friendly, helpful, knowledgeable and very professional. I have not ever had an unpleasant experience. Having a great staff on site and the facility kept very clean helps me feel good about my decision to store my belongings here. I highly recommend it. Oh and there is parking...A BIG PLUS IN SF!
In honesty, Mau delivered amazing customer service. Very pleased of how attentive and helpful she was the day we walked in. You can tell of how much they prioritize their customers by how well taken care of the property is, and how quick she is to guide us through. Thank you guys so much.
I absolutely love the service at this storage facility. Mau the manager made it so easy for us to navigate in easing the process on which storage, ,pricing, etc. to select. The customer service is amazing and we loved the vibe in the office.
Great team guys Carlos and Mau will recommend
Great Service with my storage unit. I recommend renting from Public Storage.
Mau, Carlos, and ALYSSA have been great! Customer service, TOP TIER! Always making sure im following the rules and keep me on my toes! Thanks guys!
Mau is the best n will always give you the most outstanding customer service
Great experience, The guy infront Carlos is a great guy! Hes a wonderful help😉
Carlos was amazingly helpful today! He was quick, efficient, and friendly. Super happy with the service. Thanks Carlos!
Fantastic experience at Public Storage! The manager, Carlos, is super helpful and knowledgeable, ensuring the process is smooth and quick. He always finds a solution for any issue. Highly recommend this location for their outstanding service!
The best Public Storage site in SF! Interiors are clean, well lit and maintained. Staff are professional and helpful, especially the manager Carlos. Units are mid-range price but the location has great street access and customer parkng ( a real plus in this area of SF) Rental spaces go quickly because of the frequent promo deals so don't shop around too much.
Facilities and staff are awesome! Carlos was super helpful in making sure everything went smoothly.
I have been a renter for many years and this is the best team ever, including the district manager
Mau, the manager, and Carlos are great.
They are professional and friendly and I truly appreciate all that they do.
Many Thanks,
W. Rose
Customer service was the best I was there to pick up an unite from online auction I was there in an out they took care me quick thank you so much for everything see you guys soon
Mel and Kevin were a great help while renting two spaces on different days. Friendly, helpful and knowledgeable they made the process go smoothly and quickly. Another plus is the high ceilings in the units which add a lot of extra storage space. If you're moving lots of items, it is easier if there are at least two people to deal with entering codes for self closing doors and the elevators while maneuvering items and carts. I'm happy we chose this location and company.
MAU. Una persona muy amable, sociable, y en mi experiencia en esa propiedad fue fenomenal Gracias por toda la información de mi unidad.
I used this facility for about 5 months and it was nothing short of amazing. Always clean, climate controlled, and, most importantly, SUPER SAFE! Their staff was always kind and attentive and they even offered me complimentary lockout services on the spot. 100% would recommend!
Great experience storing our stuff here! Carlos is a homie. Try to come here before 5pm the latest tho because they close at 5:50pm.
Kind staff, I'm stupid and Lost the keys to my lock. I asked him what I should do, and they told me I can take it off myself, it would be quicker. They would just have to accompany me, which is cool. Unfortunately it took a couple of days to get bolt cutters. well, I'm ready to go cut my lock and buy a new one. I'm glad they carry effective locks for a reasonable price, that helps.
Prompt customer service. Great communication about any concerns I may have. Mau and Carlos are great!
Carlos and Mau helped us out a ton during our frantic stuffing of a whole pack of gear into our storage locked in the last minute. Definitely appreciate their support and courtesy all the while!
Great property. The staff are the best. I wasn't sure what size space I needed and was just feeling completely overwhelmed with my move. Mao is the best. She showed kindness as patience. She took her time to help and show me the different spaces available and helped me decide on which one I needed. She made the whole process smooth. Thank you PS for hiring kind employees like Mao.
Mau and Carlos are the best, they even helped me with my recycling at the end of the day! Very convenient location and clean space too.
Moved out today, the storage is temperature controlled so all my stuff are in good condition. Also, Mau has been very helpful for my move-in and move-out processes, everything’s made so easy!
Just went in the office got a good welcomed from Carlos the guy in the office he’s awesome 👏 my husband was able to get a unit today with no problem he was helpful and took us to the unit and explained everything
The team is very helpful. They will work with you to ensure you obtain the best possible rate on an ongoing basis.
I just rented a 5 × 15 at this location. On arrival I was met with a warm welcome & great service. Kevin, one of the employees, made my experience great. He listened & was very helpful. I'm glad I picked this location.
Theresa is very helpful and nice!
Teresa is great and full of energy
Plenty of parking for customers and very clean. Theresa is very helpful and I believe part of the reason why this place is so clean and organized
Tevin is quite literally the nicest and most helpful customer service representative I’ve ever had the chance to interact with. His energy is unmatched. The literal bright spot to mine and my partners day. Thanks my guy you were amazing!
Theresa is amazing! Each time we interact she is always so helpful. She has excellent customer service skills the best I’ve seen for a while. Thank you keep you the good work.
Teresa heloed me today. She was so great and professional. Highly recommend