Public Storage Self-Storage Units at 311 N 16th Street, Sacramento, CA

Stephanie was so wonderful! She was professional and friendly, and patient as I wasn’t sure what I needed to do. I can’t thank her enough for her help.

Thank you Stephanie thank you for your help again very hard worker

Always super helpful thank you Stephanie will be renting here again

Diamond is just a sweet heart awsome customer service 💪

Diamond was very helpful and made my storage real easy thanks again Diamond

Diamond has been a great help. She is the nicest, professionalist, a real asset to your company. Thank you so much for hiring her.

Dustin, diamond and Stephanie are awesome. It was easy to set up and get out. They were always there to help me out.

Stephanie did a great job today. Thank you 🙏

I've been using PS for several yes the staff is. Diamond currently are always professional and curtious and helpful. Thank You Diamond and your staff !!

Diamond n Stephanie thanks .

Diamond helped my rent out my space and they were very helpful and friendly!!

Diamond was super helpful! an absolute machine.

I about had a litter of kittens when I opened up my app to pay my bill and noticed my amount due was $171 for the smallest until you offer. Your agent Stephanie Ballard not helped me save money on my monthly payment but she also provided information on how I am able to obtain the possession in my unit without the keys since I'm a dingaling and lost them. Thank you to Stephanie for her great customer service!

Diamond was a great help! Excellent service, would recommend to others!

Yes I love the experience I've had with this with diamond the person helping

I came in inquiring about a storage unit & Diamond did a great job helping me and providing pivotal information to help me make my decision. I couldn’t have done this with out her. I would give her 10 stars if I could!

I came here with my daughter and received the best customer service from diamond. She is also a very sweet young lady.

Diamond has very good customer service, she is very kind and helpful. I am happy I came to this location

great customer service and coco has it very clean. I love it here

I really like this place. Coco is very professional and the details given about my storage had me leave happy that I came in. Thanks again for help.

Thank Alexandria for all your help. I

This place is great! Super clean and well taken care of. Diamond was absolutely amazing and super helpful.

I had a great experience with coco Stephanie today there amazing people. Best costumers service and they had place clean

Can't say I recommend it. The prorated me when I went in and would not prorate me when I left got stiffed for half a month! Be very careful it's a very bad neighborhood!

Coco and Stephanie served us with great customer service. Facility was kept clean. Did everything right. Thank you ladies

Diamond was definitely a great help and she was very kind

Diamond was great. I recommend you to talk only with her. When you go to this place she's very helpful thank you

Greatly appreciate working with the manager Stephanie. She was able to coordinate the best deal possible with my unit. Wonderful customer service!

Marisa has very good customer service I told her they should give her a raise bc of how good she was when we came in

Diamond is Amazing! She helped me out tremendously today! I appreciate her kind demeanor and her patience! Edit to add. She walked me to my unit and we had a great conversation. Such a sweetheart!

Diamonds customer service is top tier. I called location with a of couple questions and she was absolutely professional and completely informational about all inquiries. I 100% highly recommend this location.

Thank you Alexandria for helping me with my auto pay and gate code. You are awesome.!!

It was super settin up a storage Marissa made the experience so much more easier. Great customer service will highly recommend

I would give this place a zero Stars if I could I've only been with them for 7 months and my storage has outrageously increased by $92 the customer service at this specific location is horrible the management is a disgrace having my things here has given me more anxiety than anything as each month goes by I have to worry about the possibility of my personal belongings being auctioned due to their monthly increases on the rent. Also to the male corporate manager that I called multiple times about incidents that have occurred at this location that never got back to me and only called me after a heated conversation with an employee you shouldn't be a leader of this establishment you care nothing about the customers and shame on you for the message you left on my voicemail trying to intimidate me. Today I met Stephanie and she was the nicest staff I've met at this location she was kind, she answered all of my questions an even showed me a few units that were cheaper than the one I was scammed with so I give Stephanie 5 stars whatever location she works at is lucky to have her the world needs more people like her!

Stephanie was very accommodating and incredibly friendly! New to the area and would recommend this place.

Diamond was super helpful in showing the different options available and went above and beyond to help me.

Diamond was helpful I really appreciate her thanks

Nice and helpful staff easy to get the space I would like to say Thanks Diamond for helping me out .😊

The service from Diamond at the front counter was outstanding! Definitely 5 stars!

Awesome staff and very accommodating I want to say Diamond was very helpful I give 5 stars.!!! Very helpful and friendly.

Seedy area and really unrealistic access hours 9-6 is not really a great fit for me. Maybe u may find it useful.

The team at 16th St location were super friendly, attentive, helpful and professional during my interactions specifically Diamond on my moving day and the other gal I believe Marrissa they went beyond my expectations.

This storage place is terrible & predatory. They lock you in by a fairly decent storage price. Once you’ve moved all of your stuff in they will increase the price for no reason. My monthly bill went up over $50 after just four months. I am currently looking into other, more honest storage places to store my items in ASAP. I wish I could give this predatory establishment a 0 out of 5

Diamond has been a great sales person very informational extremely helpful

My experience was great because of Diamond and her patience . She is very courteous and professional.

Diamond was very welcoming, upon us arriving to the facility. She was very informative and had answers for all of our questions.

She was very informative, I believe the associates name was Diamond. She really answered my questions made me feel comfortable about leaving my belongings at this location.

I was helped by a young woman named Diamond. Not only was she very knowledgeable but kind, patient and courteous as well.

Diamond was great, took care everything no hassle. Great customer service! Her review what made me choose this location on 16th street. She’s the best!!!!

I appreciate the PM rayell for helping gain storage space number, she was so helpful!

Diamond was very professional and accommodating. Easiest rental I’ve experienced. Recommend highly.

Diamond and Jesse were so helpful in renting my unit

Great sucure place to go when u n I ssaf storage unit highly recommend it for your needs.

Haven't had service yet.Homeless

Jessica &diamond they great I love their everything good job

Very quick and informative, got me in and out in less than half an hour!

I need it to be known!!! Diamond at the 16th street location. Absolutely amazing customer service. I came in a MEAN, HOT moving mama because the call center had my unit request incorrect, within in MINUTES she calmed me down with her ' It's okay let me check the options, WE will figure this out. ', she does not know me, she has no idea what I am going through, but she immediately knew to help. I apologize for being short fused and HOT tryna move with 2 kids in this heat. She left me with patience, grace and the exact space for my price range. She needs to be recognized for her customer service, because boy she is better than ME. Thank you Diamond for being kind, and showing me and my kids MAMA needs to calm down, it's okay. 🖤🙏🥹

Very convenient. Polite and knowledgeable staff (Diamond). Straightforward pricing.

Diamond, was a great person, please give this girl a raise!! Thank you for your help !!

Beautiful person, happy mother's day, love working with you.🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿💜💜💜💜💜💜💜💜💜💜💜💜💜💜🌅

Diamond provided excellent customer service, and has the wherewithal to perform at an extremely high level!! Thanks for being pleasant!!

Indoor unit Broken into. There's no cameras inside. This is the worst. The lock type matters.

Good place

I was helped by a young lady this morning who really made my day a lot better just being considerate and observant she even drove down to make sure I found my space and I really appreciated her above and beyond customer service. I give her 5 stars because she really made a difference in my day. 3/9/23 Morning shift THANK YOU

Horrible. They don’t return voicemails. No one is ever there. OVERPRICED - charging me almost $200 more than what they are charging for the same size unit. When I asked for an adjustment they only lowered it by $20. I DO NOT RECOMMEND GO ANYWHERE ELSE AND FAST

Coco was very helpful straight forwards and answered all my questions I had. Everything was easy

Easy to use. Friendly staff. Prices are on point too.

Have a storage unit their it's a great place for your things clean and neat and the staff is great.

Great associate. Positive attitude and very helpful. Thank you Diamond

Diamond was awesome & had great customer service! 5 star definitely recommend

Diamond, the manager, was always very helpful. Great customer service. Thank you

Coco was outstanding and made my day muy amable y profesional

Diamond was extremely polite, friendly, and helpful. Gene and I really appreciate her assistance.

There is a guy locked out on the sidewalk for over a year paying rent.

Petra is the best customer service worker i've worked with in my entire life. We left storagequest because the worker at the leasing office was horrible. but public storage 10/10 recommend and petra is a PHENOMENAL worker.

Petra was really nice and accommodating. Really made the experience easy she’s the best. Love her.

Great place to store your stuff during hard times... especially since it's near by my current situation... I have easy access to my stuff

Always professional and courteous and dealing with their employees. Great staff very friendly. Facility is always cleaned and secure. Thanks guys you're doing a great job. Diamond is an awesome employee, very insightful

I love this site the young lady Diamond was such a helpful girl she made every thing quick n easy for me plus I love her attitude my granddaughters did as well thank u very much pretty girl

Had a very bad day with some messed up roommates and miss Naomi help me and my hood roommate out by getting us the best possible deal with a store unit this women really helped us out thank you Naomi god bless you

Naomi was to great helping me set up my storage unit and everything. She was sweet and charming and so helpful thank you Naomi for all your help

Place is pretty clean. Facility is well taken care of and looks secure. It's a little dated, but it gets the job done. The front staff lady was super friendly.

Merlinda helped us out today with all our furniture. Great customer service and nice conversation as we were moving our stuff in. We’ll be coming back if we ever need to use public storage again. Thank you! Edit: Updating this to say that I felt compelled to write a positive review before because the attendant was watching over my shoulder as I wrote the above. While the storage service itself was fine (not great, just okay), my change in review reflects the customer-attendant interaction.

Do not quote me on this but I think this one has roaches although I do storage there I have not seen any roaches but I believe they do have roaches

Amazing experience with Diamond! When you’re going through tough times and you come across people like her, it makes the process much better. Throughout our transition, Diamond has shown professionalism without judgment. She was always willing to assist us with a great attitude, and a friendly smile. Thank you again Diamond, for making our tough times a lot easier. I can tell you are going to be great at whatever you do.

Diamond was great she helped me out alot I would definitely recommend public storage

Don't know much about this storage so can't really give any feedback at this time....

Helped by Diamond, very good service! Extremely helpful and quick process for a relatively cheap price

I assisted a community member with getting her items out of her storage unit, and we had a few difficulties, but Diamond (who was at the counter and opened the unit for us) was incredibly kind and patient and gracious. Highly recommend for the good service!

Their hours of operation suck!

The property manager diamond deserves five stars for her genuine customer service