DO NOT RENT HERE! I rented my storage unit and when I went to go access it they had given me a storage unit full of garbage inside and broken wall. I couldn’t access the office because it was closed and workers weren’t there. Next day I go manager STEPHANIE didn’t apologize for the inconvenience and moved me to another and still made me pay more for another unit same row few units down instead of waiving the fee and being sorry I couldn’t access it the day before even tho the rent started the day before I couldn’t use my storage the day I paid for it. I rented the unit for a month and was not happy. Property was dirty and office always closed. I scheduled a move out and took all my things out before the next billing month. These thieves kept charging me for a unit I vacated and left and their employee locked the unit and they’re charging me for a lock I didn’t put. HORRIBLE MANAGEMENT FROM STEPHANIE AND HER PEOPLE. STAY AWAY FROM THIS PROPERTY IF YOU DONT WANT TO BE ROBBED AND SCAMMED.
They have raised my rates, at least five times in a year. I do not recommend this place. The staff is nice and courteous,. Not worth it
Stephanie Adam and angel super nice
The office team Stephanie and Adam are always so helpful and make visiting my storage easier.
I had a great experience at this location. Michael was incredibly helpful and patient when I changed my mind about the size and location of my storage unit. He went above and beyond by walking me to my unit and showing me how to get there. His excellent customer service really made my experience smooth and easy. Highly recommend this location for great service and attention to detail!
I stepped in yesterday with a very upset mood as I just received their notice to raise the rates again and come to almost doubled as my current rate (for both units) ! I was about to petite and the smiling & kindly lady Regina said she had already put a request for me to see if there’s a chance to bring the rate down, in the meantime, Stephanie, the senior VP who I had met ever since I rented the spaces here couple years ago, explained to me the situation and comforted me, she even personally showed me a 10” x 20” space with a $1 extra deal price which could be an alternative solution in case the request will not be granted. When I checked back this morning, Stephanie told me the HQ approved it ! Thanks God ! Thanks Regina and Stephanie you both ! Were not for your help, I really don’t know what to do .. Now I feel the rate is reasonable even it had been raised couple times over years, I think public storage is considerable for their customers and do pay attention to customers’ need. Thank you again and thank you for your great employee Stephanie and Regina ! They really know how to treat customers, 5 star service with NO doubt !
I came to the office today and Adam did great help to my petition regarding the rate issue .. and I appreciate a lot for this kind of professional service !
I'VE BEEN DOING BUSINESS W/ THIS PUBLIC STORAGE LOCATION FOR YRS NOW. THE STAFF OFFERS EXCELLENT CUSTOMER SERVICE. ALWAYS COURTEOUS, FRIENDLY, & PROFESSIONAL. RECENTLY, I WAS ABLE TO MOVE INTO A SLIGHTLY SMALLER UNIT. THE MGR, STEPHANIE, & ADAM, STAFF MEMBER, HELPED ME FIND A NEW UNIT HERE, THAT COSTS LESS ON A MONTHLY BASIS, & IS AT THE BEST LOCATION FOR ME. THEY'RE SO AWESOME, & WERE SUCH A HUGE HELP IN THAT PROCESS. YOU COULD TRUST THE STAFF TO ASSURE YOU THAT YOUR UNIT WILL BE AS SAFE & SECURE AS POSSIBLE. I HIGHLY RECOMMEND YOUR STORAGE FACILITY. THANKS TEAM!
I thought I complete the application online but no.. thank god Stephanie and Beatriz was there to walk me through. Stephanie even walk me the entire day process.. to my particular space/spot. Show me how the elevator work. And the whole nine yard. You know how there’s many peoples out there avoid eye contact or stay a distance… Stephanie and Beatriz give a big welcome and told me whenever I have question.. don’t be afraid to ask.. they are the best
Stephanie and Adam were extremely helpful and professional. This is the third time I’m reserving with them and they’ve always been soo great!!! I highly recommend the E Walnut location for your storage services!!
Staff are very friendly and quick to help. Rates are excellent compared to other locations. Indoor storage needs better ventilation as it does smell of tires and cigarette smoke. Several carts are available to help transport items.
I won an auction here about a month ago. Staff was very nice. Lady and a man. The man returned an ID that I dropped. They even gave me an extra day since I took so long to clear it out.
Adam and Stephanie is really nice to showing the storage space and it’s also cool to help searching the low price. What the nice people.
Awesome service.
Thanks Stephanie and Beatrice!
⭐️⭐️⭐️⭐️⭐️
Súper limpio y espacioso feliz con mi Storage
good service, nice young man Adam.
The customer service was extraordinary and the workers there were very delightul as well.
Thank you very much Adam for his help a very good customer service and very kind person helps you in any doubt answer very kindly.
Michael, Adam, and Stephanie are the absolute best. very Helpful employees!
Excellent customer service with Stephanie and Michael in Rowland Heights California.
Always so pleasant and helpful
Stephanie was awesome! Great customer services.
We are the exiting tenant at the Public Storage-19102 E Walnut Dr, Rowland Heights CA.
When we move to different space for lower rent, Jim and Stephanie both are very helpful, so that we can complete the transaction smoothly.
Great place to store your items this location has great customer service and staff. Will definitely come back to this location.
Needs office hours posted on door. No one was in office when online hours said it should be open on Tuesday.
Jim is really helpful! It was great speaking with Jim.
Adam, Jim, and Stephanie are the best! I needed a new storage due to my last one being so expensive, I only rented here not only for the good price but for the property managers AMAZING customer service. I wouldn’t have rented here without their help. Anybody can run a self storage but not go above and beyond like these guys!
Thanks to Stephanie in getting us into our space so quickly 👍
Angel Stephanie and Jim are amazing
Our experience with Adam at public storage was a very positive experience. He was so helpful so kind so polite, professional and patient! Our experience with Adam encouraged us to recommend other people.
Thank you Adam,very nice and good customer service!
I came to rent a space and Adrian was a huge help, very knowledgable and kind. Need more workers like him. Thanks for all your help as well Josh
Angel and Adam helped me out was a great facility to use easy to open and use and easy to close out too
Stephanie keeps everything ship shape, it was easy storing my stuff even while out of State. Adam is very fun to deal with and has a delightful personality. Would definitely use this facility in the future.
Public Storage is lucky to have Adam as their Manager! Very to the point and helpful! Was able to meet my budget and storage needs! Best stress reliever!
The place is tidy and conveniently located. I am so thankful to Adam who is very patient to explain all the details of the renting process.
Stephanie is very kind and helpful
Angel and Adam amazing customer service very helpful
Angel and Adam great service
Overcharge you for everything. They never have dolly . No compassion. Please do not put your stuff in this storage.😒 They don't deserve one star
Stephanie, Anthony and Adam are very helpful and friendly to us.
Thank you Isaac and Anthony , very helpful help me set up the app.
Stephanie is the best manager I have ever encountered at any Public Storage location. Laura is great, too.
Great service from Stephanie and Tony!
5 stars!
Angel amazing customer service very helpful
I really appreciate the service.
Stephanie is the best.
I’m so happy to have chosen this location Stephanie the manager is so professional and friendly … I recommend you come check this location … right off the 60 fwy and Nogales … thank you … oh and it’s climate controlled woot woot 🙌😊😎😉
This place is unreasonable. After closing at 6pm the elevator will be closed regardless of whether you have finished moving your things. And you will be locked in the gate No one will tell you the after-hour pass code. If you don't want to be locked in a storage with nobody you should choose a humane place and longer business hours Not here
Angle help with the app and showed me the unit I needed very helpful
Angel and Anthony help me out with the app and showed me that space and help me get some boxes when I did rental very helpful and kind amazing customer service
Stephanie is the best manager ever from the day I walked in this lady eased my moving stress to the power 10!!! I love her she is always I mean always so helpful happy and just a doll😊. Public storage is so lucky to have her I’m not kidding and Laura is so nice as well. I telling you this place is the best place to rent a storage they are so nice and helpful especially if you don’t know what size to get or just with anything moving boxes etc.
I Have been renting space for several months, at first glance and early closing times was a little disappointed, but not realize the value SAFETY!
The barrel lock system on the roll up doors are a huge success assuring you don’t leave unlocked! The 3 keys it comes with are great!
Staff are always available, professional, super helpful! Glad I chose this location, will recommend.
Angel and Stephanie are amazing good service
Angel and Stephanie really nice and helpful
Angel and Stephanie and super Nice and have the place clean
Angel and Stephanie amazing service
This is the best public storage in town, they are reasonable and nice people angel and Stephanie
Stephanie and Angel were both awesome.
Adam did an excellent job explaining about the services. The staff here is very helpful and polite.
Angel and steph amazing customer service
Angel and Steph amazing customer service
I moved here from another Public Storage location. I came to pay here so it made sense to make the move closer to my home. Stephanie was always here to help and made the move the move easy.
Steph has been a great help. She always greets me with a small
I have nothing but good experiences w public storages Stephanie has been the bomb
Great service and love the people working at this location so so helpful
angel and Adrian good service
Stephanie who works there is always nice and makes us feel like family. She's very nice and welcoming.
Stephenie is super helpful and explains everything very clearly. I am so glad to choose the storage space here. It’s well maintained and managed!
Stephanie is an amazing Manager! She is super helpful, always available and loves to help. She is very knowledgable about Public Storage proccess and procedures, and explains everything with clarity. She definitely is a dedicated employee who understands great customer service! She manages the Rowland Heights property with intent and professionalism.
Find somewhere else to store your things unless you like paying an excessive amount in rent that only raises every six months while only allowing limited access to your stuff from 7 a.m. to 6:30 p.m. . with the primary goal of only selling your things at auction and still collecting any past due charges
I like this location a lot. Stephanie is an absolute joy to interact with, which really makes all the difference in picking a place to trust with your stuff.
Angel and Stephanie are AWESOME
Very friendly and helpful
Steffens and angel help me with app
Bianca answered all of my questions regarding the Fall Saving Sale & many more questions.
We'll be there on the reservation date as a new customer.
Thanks, Bianca!
Edit:
Also thank you, Stephanie! Fantastic support & fit. We definitely know now we made the right choice 😃
Stephanie was very helpful in the purchasing process of my storage unit. She was so understanding as well when I had to switch storage units. Props to her for her help they had great deals at this particular location compared to nearby Public Storage locations. 👍👍👍
The lady at the front desk was a sweetheart! The customer service is truly phenomenal and the place is nice and clean!
It was certainly a pleasure conducting business with Stephanie. She was professional, knowledgeable, fair, and patient. She answered all our questions effectively and gave us a tour of the grounds. We will definitely be sticking around to continue a renewed business relationship with Public Storage.
Stephanie is always helpful and friendly..
5 Starz for STEPHANIE! PUBLIC STORAGE BEST MANAGER OF THE YEAR!! Stephanie's charisma, attitude, expertise, knowledge, personity, dedication and overall customer service tops all others!! Stephanie makes coming to Rowland Heights for my storage needs well worth the trip. I think her next title should be DISTRICT MANAGER!
For last year and 8 months Stephanie has been the best manager this location could ask for. I’m actually going to miss my unit.
It’s being great!
Thank you Stephanie and thank you Public Storage for taking good care of my belongings.
C.G.
I was having a issue with my gate code and didn't realize what I had done wrong. When I went into the office I met with Stephanie who works in the office. My day was feeling a little crapy but stephanie was very helpful and made me laugh. She told me what I did wrong. I have used this place multiple times great service great staff good prices and good units.
Stephanie is always so helpful! Always pleasant and smiling! This is the cleanest storage location I’ve ever seen! I’ve been here 21 years and Stephanie has always helped however she can!
Customer service was outstanding 👏 Mr Adrian helped more than I had asked for ..very professional..
Stephanie is great in the office helping!
Friendly staff always ready to assist you, also good prices. Only wish they would go back to later business hours (9pm), they close much too early, now 6pm.
Stephanie (manager) provided me with excellent service today and I’m excited to get on board thanks to assistance and service.And shecontinues to help every time we come by the office
Adrian walked me through everything and this place is a great place to store your stuff. Great customer service
Great location and service. Vicky & Adrian have been amazing to me and I really appreciate their service. Highly recommend this location!
Regina provided superb customer service when I had inquired and rented a storage unit. She answered all of my questions and concerns. My experience was very pleasant with Regina at Public Storage.
I love it here! The property manager Stephanie is phenomenal. She is always so helpful and courteous. Anything you need and she’s always right there ready to help. She has truly made my storage experience great one, she’s always making sure the property is well kept and has made me a very loyal customer to public storage. I definitely recommend storing here. Great job Stephanie! Keep up the amazing work!
Regina and Stephanie helped me getting what I need. I had a tour of the place and showed me the different sizes of storage so I could properly picked what I need
Regina and Isaac are the best. Great customer service.
Vicki, Regina and Stephanie are nice and friendly to help with move-in today. Fast and easy to finish the rental.
Vicki and Stephanie were great! Made the process easy and painless! In an out real quick and both with a friendly smile! Thanks guys!
Regina and Vicky were amazing! Great service to the point. Hreat place. Thank you!
This is my first time ever renting a storage. I needed to be informed, guided to how it goes renting a storage space. Regina was the only one there, but on top of her game. Super friendly explained everything with great detail. Didn't rush my decision making, also gave me tips on how to save a couple bucks when renting storage. Highly recommended!
This place has great customer service I got a great deal I was helped by the Regina and Letty they made sure I had the best deal Regina help me with the online Registration I'm talking about price starting at $250 to the online price of $150 that is $100 saving good job good job public storage I recommend this site if you looking for storage
Vicki, Regina and Stephanie are the best, very helpful!
Stephanie, Regina, and Vicki are always so very helpful every time my wife and I are there. Always nice to see them and chat. We look forward to seeing you guys again soon. Take care.
Regina is a real one 💪 my issue was resolved in half an hour 😎 when moving out, try to do it at the END of the month, don't be like me I moved out at the very 1st of the month but got charged for the WHOLE month per Public Storage policy 🥲 Regina informed me of the policy but she was understanding and sympathetic and took the time to make some calls anyway and half hour later she called me saying she got the fee waived 🔥🔥💯🤠🥳 I was super happy to hear this since the price of my unit monthly costs more than a Nintendo switch lite 😭 (I recently moved and now live quite a distance away, so I was unable to move out the day before to avoid the charge) and now I can put the money she saved me towards a new storage unit closer to my home. I'm glad I called! I'm usually a coward when it comes to the phone but the staff have always been very friendly.
(anyway please change this policy to avoid everyone crowding trying to move out at the same time at the end of the month haha)
Steph,Regina and Vicki always give service with a smile.and try to assist with any issues
The staff Stephanie is kind and professional, she helped us to address our needs. The storage unit is clean and neat. Highly recommended!
Stephanie & Regina are awesome! They both helped me find another space to better accommodate my needs. They really went the distance with me. Based on what just happened to be available at the time, I was able to get a lager unit for an even better rate than what I was paying!!!! If the corporate office is listening, in my humble option, both of these ladies deserve a plethora of extra zeros to appear on ALL of their future checks! Thanks again for all your help Regina & Stephanie!
Stephanie and Angel did such a amazing job ! They were patient helpful and made my experience so much better. Very knowledgeable of what I needed and showed me what I needed. Great staff !
The people are friendly. The property is clean. Stephanie and Regina were awesome. That was the easiest and most friendly transaction ever. Thanks ladies!
Regina is very helpful, nice and responsive your needs
This location is amazing, they were clean and well maintenance 😭❤️ Stephanie was so welcoming , I’ll definitely b letting family and friends about this location. And the prices are affordable !
Everyone is extremely nice and helpful. Great place and Great People!
Stefanie was very helpful and kind
I rented a unit recently and Regina was so Informative and helpful. She had great customer service with a smiling face
Regina was awesome! She helped me get the storage space i needed!
Great service Stephanie!+
Brandon was so helpful and so pacient. And the rates are fabulious.
great rental signup experience at this location. not planning on renting for a long time, but so far the location is everything I wanted it to be (convenient, low key, and easy to get in/out of)
Shout out Stephanie! Service was quick and easy
Had a pleasant time there, Regina and Stephanie were both super informative and helpful. Also got a sweet deal! Definitely will be coming back (:
Stephanie the manager & her team are friendly, curtious & kind. This is a great location right off the freeway with great access and a clean facility.
Regina was amazing. She explained my payment info and help remove some fees that i wasn’t aware that were on my account. Thank you so much for all your help 5stars for Regina.
I had an amazing experience at this Public Storage thanks to Stephanie😊she is super helpful and is great at customer service!! Thanks for helping me and my mom get the perfect storage. 5 ⭐️
I have been w/Public Storage for over 10 yrs. at this facility and they have always provided me with great service. Recently my storage fees had gone up 2Xs in the last 4-5 months. I spoke w/Stephanie the Mgr., who has always helped and again she came through for me. She was able to adjust the high fees and saved me a good amount of money. I am extremely grateful for everything she and Regina the other Mgr. have done for me! Would not go anywhere else.
Could not find a better self-service experience anywhere in the country. Stephanie, Regina, and crew take care of their customers. They are kind, professional, friendly, and caring.
The units are clean (lighting could be a bit better), access is easy. PS provides flatbeds for moving in and out (first come, first served and they are secured).
This is THE place to store your stuff.
Regina provided fantastic customer service and was very helpful.
Loving the extra security provided by Wallee. Steph and Regina always greet me with a smile and provide great service
Brandon, EXCELLENT customer Service!!!! I am extremely Happy because I was given 5 star treatment!!! Thank You Brandon!!!
Vicki is very nice and helpful.
Regina has outstanding customer service, helped me with the paper work process. Process was fast.
Great place to store your extra stuff staff is very friendly they keep the facilities nice and clean always have a maintenance man on him go to store your stuff Norwalk Raider out
Best service by Stephanie top class professional all the way
Regina was the most pleasant and helpful representative. I've never used public storage before and this was a great experience. 10/10 would recommend. Thank you for your help!
Very helpful and friendly staff! Regina is knowledgeable and ready to answer my questions with upcoming changes!
Been using the unit here for over a decade, the services here really great for us, so kind of them healping us whenever we needed them, especially Regina and Stephanie, so thankful and appreciated of them. Now we are done with the contract due to relocation.. We will sure miss them.. (:
Regina was very helpful and patient with me and had answers to all of questions about access and such. Thank you Regina
I've rented here many times in the past few years. Staff are amazing and very friendly and helpful. Alexis and Stephanie showed genuine customer service. I'm still renting here and Stephanie is doing a stellar job in. Customer service and caring for the property.
Steph and Vicky are excellent with service..
Stephanie and vicki are always nice when I pay my bill.
Very good service from stephanie!
They are the worst ever!! My space has been robbed and they didn’t even help. It’s not safe to put your stuff there. Never trust. Someone got into the Ceiling and stole my goods.
That Stephanie and regina are good service thanks alot
Stephanie gave me great service
Kind polite and excellent customer service
5 stars.
Site manager and Regina Rocks!!!
Made my 1st time experience with PS so flawless-account set up and moving in!!! BRAVO ZULU guys and thank you so much
Steph always greets me with a smile. She’s always available to help
Stephanie deserves more than five star for her customer service
Stephanie and Amelia have awesome customer service, I was helped with updating account information and their team work was great. Thanks ladies.
Stefanie is very friendly and professional , I do recommend you all for this location.
Brandon, Regina and Steph are always professional and kind. I highly recommend this storage facility!
Stephanie, Brandon and, Regina are super nice to work with. Greetings with a smile every time I see them out on property going about property business.
Regina and Brandon are very patient and friendly , took me to see the size of the storage and explained all the details, I highly recommend everyone to come!!
Stephanie K is amazing 👍❤️I highly recommend this facility for everyone. It's clean and if I have any questions she is always available. Thank you again Stephanie for all that you do.🤗
Stephanie helped me today. Got me all signed up with Autopay and a very convenient App .
Excellent service, would recommend
Very big issues with the elevators. I was stuck for a very long time and called office more then 21 times with no answer. Needed to call 911 to get help.
Stephanie is most helpful every time I am here. She has the most interesting things to talk about. I love the extra security here! R2D3 is the coolest security personnel device I have ever seen