Public Storage Self-Storage Units at 8949 Hermosa Ave, Rancho Cucamonga, CA

I had the absolute best experience as a first time storage owner. Lauren the new manager really made it easy, had a great move in special and really attentive to our needs. She really is out to help people and make sure you get exactly what you need! I appreciate her! Amazing place and great customer services 10/10!

I have no words to expressed how satisfied I am with Lauren, not only she is excellent on customer service, she went beyond on helping me to get a parking storage last minute with another public storage in Montclair Ca, she rocks !! Thank you Lauren !

If I could give 10 stars, I would like to recognize Lauren for being very thorough, helpful, and friendly. I will definitely recommend this particular Public Storage to all of my family and friends. Great job.!!!!

Clean and safe facility. The best part though is Lauren who runs the office. She is very helpful and caring. Public Storage is lucky to have her !

Great storage facility very clean!

Amazing service Lauren

Very helpful and sweet girl kaydi

I have been renting with Public Storage for a few years and have had many good experiences. Lauren is an exceptional manager. Lauren is very knowledgeable about products and services, always polite and customer friendly; truly one of a kind.

Life is so much better when you do not have to worry about EVERYTHING! THANK YOU NICOLE! You have kept my stress levels way down on making sure I pay what I owe without harassing me! Like my daddy says " kindness is contagious". Nicole has been professional and so kind when she must reminding us what we owe. 😁 Coming back to California in December. Miss California plenty. Teresa Thomas Space #0634

My experience with Nicole today was nothing short of amazing! She was very helpful in every way and she did it with a pleasant smile the entire time. Thank you Nicole for making our move pleasant!

Thank you Angie and team

I had the delight in speaking with Nicole the other day. She was so helpful and pleasant. Nicole answered all my questions.

I have to give a thumbs up to * * N I C O L E * * for her great customer service! Thank you N I C O L E for your extra care and service! You are AMAZING!! <3 She is in the Ranch Cucamonga office at 8949 Hermosa. Go see her, she'll be happy to assist you. :-)

Thank you Angie

I’ve had a small unit here for years, but recently needed to move and upgrade to a bigger unit. I had tons of questions and Nicole at the front desk was great at clarifying everything and helping me find a unit that met my needs. During the move we saw her several times on property, she was very helpful and always smiling, it made the move much more tolerable with her assistance. I highly recommend this facility for all your storage needs… ask for Nicole, she’s the best😊

christian and nicole were so friendly and helpful. Guided me through the process and made the whole experience just smooth and easy

I went in to look at a unit before I started renting it and was helped by Nicole. She had the best customer service. She made the process really easy, made sure I had all the info I needed, and was really friendly and helpful. She even helped me with getting an extra lock because I needed one. The only down side to renting here is that there is only one cart available to use and it’s always being used when I go in. But other than that I have no complaints.

See Nicole!! She’s awesome. I was going to cancel my storage but she was able to help me find a more affordable option.

Nicole I want to say thanks a million for helping me and thanks for your exceptional customer service and keep up the good work!!!

Nicole is truly is amazing she helped me and my family with acquiring a storage space she was very helpful and very knowledgeable.

Nicole was a great help! Fast check in and easy check out. Highly Recommend!

Absolutely fantastic service, highly recommend

Awesome service and very clean facilities. Nicole was very attentive to my needs and addressed them all. Great personal touch.

Great place good people working best experience with a storage facility so far better then the last to places wich was horrible. Extra space storage don't ever go there

Nicole has great customer service and is an amazing asset to the company. She has been very helpful to me. Thanks again

Hello, public storage!! I wanted to compliment one of your employees. Her name is Nicole. I went to pay my bill and she was very helpful. She updated all my information, and she also put in a petition to get my monthly rate lower. It was successful. Please acknowledge Nicole for her hard work, determination, great customer service, and the wonderful personality she has. Thank you, and have a blessed day 🙏🙏💯!!!

A review of my monthly charges was treated very professionally by the on site manager, Nichole. The ability to talk to a real person who cares about their customer is awesome.

Friendly staff

I just wanted to give a shout out to Jessica Green for the excellent customer service! She is very informational and can answer all question you have about the location and all units. She is definitely a joy to be around thank you girl!! 10/10 RECOMMEND!

I would like to give 5.5 stars to Stephanie. Very knowledgeable, very helpful, great customer.

Jessica is very helpful and polite

I enjoyed my stay here, I always felt my things were safe and secure. Jessica was kind and always helped answer any questions or concerns I had in a timely manner.

I had a great experience at this storage. Jessica was awesome and definitely helped me and my family out, anytime we need another storage we will be coming back here.

Fast service every time I go in for payment

The manager Jessica is awesome She is super friendly, she takes her time to make sure you understand the process and answered all my questions. She is always professional Don't hesitate to rent from this location the units are clean the property is well maintained

I recently had the pleasure of working with Jessica, the property manager at Public Storage and I must say, I was thoroughly impressed with her service. She was extremely knowledgeable and helpful throughout the entire process, answering all of my questions and addressing any concerns. Her professionalism and attention to detail made the experience seamless and stress-free. I would highly recommend Jessica and her team at Public Storage to anyone in need of storage services.

My experience here was amazing! Jessica’s professionalism and manners were wonderful! Every time I called her and everyone else were really patient with me with all the questions I had I would definitely recommend this storage place to anyone.

I have been with this location since 2015. This a great location, and Jessica the manager is very helpful.

Super helpful customer service! Jessica was very kind and made the process very easy. Definitely the highlight of my day during a stressful move…

Jessica is one of the boat managers I have encountered.

Good

I have a 10x15 3 bedroom storage. I sold my home last year. Now I have apartment that is 500sq foot . The storage is clean it's air-conditioning makes a different when you are stacking your things inside. They have a code for gate. You the code to go in and to go inside the building to storage. Cause my storage is not on the outside. Then when you leave you do a code. Each car, has to put in there code. I pay $250.00 a month. I decided to move. That's including the $15.00 Insurance payment. It's a nice place.

Jessica is very helpful.

I am very pleased and satisfied with the services that we receive and Jessica is always so helpful with whatever we need. I highly recommend this site.

The staff was surly, unfriendly, and obviously not a fan of representing their business well. Bare minimum assistance, even when I had to go back and forth from my unit to the office in the front 4 times before I could get into my unit because their entry codes were backwards and upside down. I lost time much time. On top of the poor service, understanding that only one person worked at and ran the facility every single time I was at the facility (hence the unhappy demeanor?) Finally, I was charged extra fees that made no sense, and if it wasn’t such a hot day and the service thus far was underwhelming, so I avoided the extra stress and got my stuff out of there. I’ve been using Public Storage facilities just about all over this country for the past 23 years. This experience was the worst. I would have argued for refunds but… You won this time. Public Storage. You get 2 stars because my belongings were secured. I only overheard your other customers comment that the place needed an upgrade. If you upgraded here and there, i could have avoided a panic when there was no one to be found when the gate jammed and would come down. For what felt like an hour trying to pull down the gate, injuring my shoulder. Why was there no one available when I called the office for assistance in the middle of the day??? This is an unfortunate report because I love giving businesses 5⭐️⭐️⭐️⭐️⭐️. Unfortunately, you got 3😕🙁😥major demerits. This was my experience for my time using your facility.

A great place with great great customer service

Manager was great and she helped me lower my rate

Wow, Jess the property manager at this location is phenomenal! I have been a customer here for about 5 years and I feel so reassured in knowing Jess is managing this site. She is knowledgeable and professional. She addresses issues swiftly with compassion and precision. She provides expertise on unit inventory, safety/access and insurance procedures and how to optimize your account. If it hadn’t been for Jess I probably would’ve left by now. You’d be really blessed to get a unit under her care.

So far so good! Joe helped me lock in pricing and Dylan gave stellar customer service at the front desk. I came in and got my unit, directions, insurance, and the app plus a note with the gate code and direct office line in 15 minutes. I’m super happy with this interaction. Assuming it’s as easy to move in and handle monthly payments, this review will never be downgraded. :)

Property always clean and Jessica is always helpful and friendly.

Jessica is so helpful and so so so.....friendly with a smile.

My experience was great thanks to Jessica. She was very helpful in the process of getting my storage and any time I have problems her and the staff are always on point . 5 stars.

They Get Zero 0 Stars. Public Storage draws you in with low prices then increase the rents like clockwork well before a year rental period. That’s how they make up for low starting prices. I’ve complained but they don’t care and have done nothing to address my issues. Look elsewhere for your storage needs. Secure an annual contract and NOT Month To Month as forced to do with Public Storage. Renter Please Beware!!!

Jessica was very helpful ,very polite customer service was awesome made our rental a breeze thank you 🙏🏽

Jessica is always very helpful. The property is always clean and she has great customer service.

Jessica was amazing, she was so helpful and provided excellent customer service

Jessica is amazing. She went above and beyond for me, she helped me decide what would be my best option and the price was great, loved her customer service.

The girl Jessica is always very helpful and friendly

Jessica is a great representative for the company. She has always been helpful and been very communicative with us when we needed help with any issues. She is the best and I wish there were more employees like her!

Michael and Jessica were very helpful when it came to figuring out what size storage I needed for the amount of items I’m bringing. I will definitely be referring friends and family to this location.

Raymond and Jessica were awesome. They are super patient and are those people. Raymond went above and beyond to help us out and reverb stayed after making sure we were taken care of. I can't say enough about these two.

I have been renting here since November 2022 and can't use their app to open the gate as advertised and have to get a gate code from whoever is in the office every time I go it seems like. They originally said this would be fixed in the first quarter of 23 but it still hasn't been and they keep giving excuses as to why not. Other than this which has become a hassle the storage space is what you would expect, and they make sure they take your money each month.

Jessica is one of the best people to work with. She was very friendly and extremely kind.

Jessica has always been very helpful with a smile on her face daily .

I had a wonderful experience with Jessica at this location she is very helpful and has always had great customer service

Stephanie was so amazingly helpful and patient after a long day. She helped us out and got us all setup. Thank you so much Stephanie. She went above and beyond to meet our needs.

Alyssa was amazing! She was helpful in answering all my questions this morning!

Alyssa was able to help me transfer from my ex mother in laws space to my own unit, she was incredibly helpful and such a sweet person she truly amazing thank you so much Alyssa!!

I had a great experience with the public Storage team and with Christian today. My Mother has a unit at the Hermosa location. Due to her recent passing I decided to get a unit there that way I could go through her things without the hassle. Now with the Hermosa location being closed today Christian showed up from another location to give me my unit, and made sure that my unit was near my Mother's. That's quality service. The reason for the 4 stars is due to the location not being open 7 days a week. I had movers today that I had to reschedule to another day due to the closure. **Update** Jessica helped me with my Mom's unit by giving me the paperwork that I needed to take claim of my Mom's unit. Very helpful.

Jessica is always very helpful and polite.

Went to get things out of my storage unit and wasn't able to get in. I spoke with Jessica who was absolutely amazing and a huge help. She helped me figure out that the key I was using was the wrong one..Jessica was amazing on a professional and personal level. I definitely recommend renting spaces from this business. Thank you for all of your help Jessica!!

It's clean but there is never anyone in the office nor answering the phone. Problems with code for months and still having them. Hours are also pretty short compared to other storage places I've used in the area.

I would recommend this storage facility to anyone that needs one. The property was really clean and secure. The young lady Jessica was very knowledgeable of her property and very polite. Thanks for the great experience.

Got a new storage unit a couple days ago last minute and Jessica went above and beyond to make sure everything went smooth! Two thumbs up all the way, thank you!

Great customer service . Anytime I asked for help or questions

It's always a pleasure to go to my storage I admire the helpful employees.They are very courtesy,considerate and helpful..

They are very professional and I highly recommend to come to this place for storage.

Transferred from Van Nuys to Rancho Cucamonga and the price is a BIG difference. You pay for the city.

This location has improved so much since 2018. I'm very happy and proud of the change and adjustment. Jessica has always been great to me and great customer service. Thank you

Jessica. Was very helpful

Jessica was awesome in helping me with everything I needed and her customer service was amazing great attitude through the whole process 😊👍🏽

customer service is great!

Jessica (the property manager) is fantastic. She got me up and running with a storage unit the same day even though the system was temporarily offline. She's answered all of my questions and helped me every time I call. Jessica is the reason this property runs as well as it does. Thank you so much!

Jessica was helpful today when there was an error in the system. Thank you so much!

Jessica is always a great help!

Jessica gave me great customer service. Thank you

Always clean! How do they keep that many doors so clean? Robots?

Great site, great staff! Jennifer was very helpful

Jessica was a very helpful person who help me out to a unit that was perfect for my budget with Such a great customer service .👍📦

jessica is super nice :)

Jessica was such an amazing help during the entire process. Always so pleasant anytime I had a question and seemed to be available whenever we needed her. Would definitely recommend this location. So much better than other facilities.

Jessica is the best! Always has amazing customer service and willing to go the extra mile to help me when I need. Thank you!!!

Good customer service by staff

So to be totally transparent this was my first time needing / requiring storage 📦 I was terrified 😳🫣 LOL . When I arrived I was greeted kindly and patiently which definitely helped with my initial anxiety . Jessica allowed for me to share with her what my ultimate goal was in my move , which took some time on my end however she was efficient and effective to the very end . Literally … to helping me locate my storage unit and opening and locking 🔐 my unit safely ( the key 🔑 components that most people who are familiar with storage may be able to do naturally … I required more assistance at that time and she was there for it 😊 )Her customer services skills are impeccable !!! This experience was individualized and appreciated , especially with everything that is going on in a “ movers life” Lol. Thank you Jessica can’t wait to send any and everybody I know who needs storage your way !

The lady nane Jessica at this location was really helpful and made the process easy and fast

Jessica, omgggg!!! She was so awesome! Highly recommend this location

Jessica was great! She was very helpful and was very nice! Great customer service!

This place is ok if you don't mind the tweekers lurking around on their bikes also they raised the rent by $80 which is about a third of what i was paying. Moved up the street for the same size at a cheaper rate.

I don't even store here yet, my boyfriend does, but Jenna was so incredibly helpful and considerate! I think it's time I get my own unit here.

this place is awesome and stores all my stuff

Thank you Jessica for the process today for my rental. Property is very clean

Jessica was very patient and helpful.

Just had one of the best experiences w/Ms. Jessica. She was very helpful & quite efficient in resolving our concerns. Her professional demeanor & desire to assist us, was much appreciated…she definitely went above & beyond. Thank you soooooo much; we are grateful!

Fantastic storage. Plenty of room and extremely neat.

DO NOT RENT HERE!! They raise their prices every year. Last year the prices went up $20 and now this year they raised their prices by $40 with a month notice. My unit got broken in to and their cameras showed nothing. Just recently, I paid my rent (with the $40 increase) they charged me a $26 late fee that was not paid and they locked me out of the facility for $26. They disabled my code and I could not get in to my unit. This is how they treat their customers. Perhaps they need to focus more on who is braking in to their units instead of locking customers out. Also, their hours changed, so you pay more for less time to access your unit. Shop around because this place is the most expensive and closes earlier than everyone else.

Best storage unit I’ve been to in the country by far. Would travel back from New Zealand just for this place!

Incredible storage, convenient and the best!!

This facility is amazing. Jessica the property manger is extremely helpful and kind ! She made the entire process so easy . I made a mistake and didn’t get a big enough storage she stepped in to help get me a bigger storage to avoid any hassle . Jessica is amazing .

Mya was very helpful and so nice too!

If you want to have the best experience and someone who will explain the whole process through acquiring a storage unit, ask for Jessica. Customer service is superb. All questions I had were answered and explained in detail.Thank you Jessica!

Jessica was great!!

Jessica was extremely helpful. She helped us find the right unit for us and walked us through the process with ease. As a first time storage renter this couldn't have been a more enjoyable experience.

Jassica was an excellent help, full of information and very welcoming personality

I would like to thank Jessica for helping me set up everything for my unit. She was very friendly as soon as I walked in. It was probably one of the best experiences dealing with a storage place, thank you for your hospitality.

I would personally like to thank Jessica at The Hermosa Property she always keep everything safe and clean and always keeps me up with special rates and services and she is always very nice and friendly. Thank you and God bless 🙏. Have a great day ☺️

Mya was amazing. She was very friendly and professional. She was able to find us the perfect Unit for what we needed.My husband and I feel so relieved how everything went so smoothly . I recommend this location to anyone who needs storage . Thank you so much Mya

Great place for your personal storage

Jessica was awesome

Jessica was very helpful thank u