Thank you Dalila and Jonathan
Teresa and Johnathan are extremely helpful and patient. Thank you for everything.
Great service thank you Dalila and manny you guys are always helpful, facility is always clean
Muchas gracias Dalila por su atención y manny también
Jonathan and Dalila always help out. Great spot!
We had Dalila as the representative of public storage and she was the best! I’ve never experienced someone so courteous, well-mannered and delightful! 5 Stars for sure!!!!!!!!!!!!!!
Dalila is the absolute best!!!! So helpful and kind. Definitely a breath of fresh air from dealing with different storage facilities in the past. Thank you 🙏🏾🙌🏾!!
Dalila Perfecto muy vien atiende dalila
Dalila and Manny great services as always!!!
Gracias Dalila por su ayuda
Thank you dalila and Manny super clean location
Thank you to Dalila and Manny for always given excellent customer service 👍
Antoinette
We arrived at the property and Antoinette greeted us before we even got out the car she was very helpful and very thorough and explaining everything she did it all with the smile and it's rare that you get great customer service is these days and she definitely get five stars and that's why I wanted to leave this review
Teresa and Dalila are incredible!
OH MY GOSH!! Dalila is so wonderful!!! She is the best out there and super helpful! I thank her so much for all that she has done for my husband and I. May God bless her always!!
Manny help me do my rental thank you very helpful.
ZERO stars. If you're considering a unit at a Public Storage facility, listen to the people writing the zero star/one star ratings. Do not get suckered by these people. No matter what your rate is to move in, it will be raised very quickly. They are ruthless and there is no recourse when there's a problem. They will just lock up your unit and auction it off without a second thought. The greedy business model only comes into focus after you move in and they start raising your rent. Why am i paying $550 for a 10x10 unit when they are advertised at $195 for the exact same size? When I called to get my rate lowered all they could say was that's the price online. What the He'l l difference does that make to me? No other business operates this way. Now that I see how this company preys on people, I regret doing business with them. and you will too. I have never been late with my payment, but a late payment is very nearly $100! That's as greedy as it gets.
I'm glad to return to this location.Antoinette are extremely nice & helpful,
Dino muy amable me ayudo mucho en este día con su trabajo excelente
Jonathan and Delilah were extremely helpful at public storage. They guided me through the process, gave me a tour, and treated me so kindly! I'm so happy I chose this location to store my belongings. I highly recommend them! They made my day brighter.
Thank You , Antoinette your service was much need and helpful.
Gracias Dalila y manny por su ayuda
Dalila excelente servicio al cliente una persona muy amable y te ayuda en todo lo que necesites para rentar un espacio
Dalila and Manny are wonderfu they helped me alot tody
Jonathan was very helpful and addressed all my concerns
Delilah was awesome she should get a raised she waiting for us to put our machine in ! We need more people like her
Huge thank you to Dalila for helping out
Amazing staff at the Glendale location ✨🤗
Jonathan and Ilse helped me today with my payment and questions I had about my account. Thank you!!
Jonathan is so nice to show me the place and I take it right the way
Gracias dalila y Jonathan muy buen servicio
Jonathan and Manny helped me out. Both guys are always a big help!!
Muchas gracias por ayudarme con el app Dalila y manny les agradezco mucho perdón por la tardanza.
Great service! Thanks Jonathan for hooking it up.
Excellent help. The crew Dalila, Manny and Jonsthan o always help me out.
Just called them about moving into a different unit (needed more space) and Johnathan helped me out with my litany of questions. Huge help! Love this location
Dalila is always very helpful. When i come to pay she is always alone ,it be nice to have someone else to help is a big property and i see managers working alone , some people scream at them and is not fear. Over all great location
Dalila was incredible. I was on a major time crunch today and she helped me move in right before closing.
The lady deserves a raise. Tremendous service, super helpful, incredibly flexible.
Awful experience renting here. Rental office is not helpful. The office was locked during business hours on my scheduled move in day and there was no lock for my storage unit so I couldn't move in but was charged anyway. When I tried to move out there were no carts available and one was broken. Public Storage customer service has absolutely no recourse for dissatisfied customers, they will charge you the full amount without refunding or prorating payments due to extenuating circumstances, and the promotional rate is a scam because your lease renews on the 1st of each month even if you signed your lease toward the end of the month.
Ilse was awesome; excellent service. Glad I came here!
Jonathan was very helpful
Jonathan was a very nice and kind person. He was a very helpful
Jonathan is man and he made it me easy for me to transition into the public storage and I got a good deal.
Que precio tienen los espacios
Jonathan and Dalila are THE BEST. Moving is stressful, and their kindness and patience and support made it a little bit easier. I so appreciated it! Thank you!
Jonathan helped me get my space and set up my app. Great customer service!! Thank you!!
Jonathan helped me rent my space and explained the process for me quick and easy. Thank you!!
Jonathan is super friendly, helpful, and made processing paperwork easy. This is my first time renting a public storage unit and I appreciate any help I can get!
Unit is clean and easy to access for both entrance with app. Flatcarts are always available and easy to use.
Highly recommend especially when there’s an introductory rate!
Jonathan and Dalila really helped me out. Would recommend this place 10/10
Very easy process. Jonathan was super helpful and enjoyable.
Ilse and Manny have the best customer service
Thank you for you’re help
Irse and Manny thank you for all you're help. Another satisfied costumer. Thank you.
Way to price it, but it's okay if you know what u want!!
Excelente servicio manny 10/10
Public storage as a company is a scam. They hike your rent up an astronomical amount and will keep doing so until you move out. The “rate” they give you at the beginning is a lie and they have zero customer service. The location manager will tell you to reach out to support and the support will tell you to talk to your location manager. Awful, awful business. Evil people who prey on people who are stuck and in need of their services. Do not use public storage and find an alternative option!
thanks to jonathan & ilse there's so nice and helpful......
Everyone is always so nice here. Manny was great today and helped me with information, super professional and knowledgeable. Great job!!
Best experience, 10/10, many help a lot
Jonathan and Ilse helped me out and hooked it up! Thanks!!
Gracias Dalila y manny siempre ayudan muy bien
Dalila and Manny were excellent in providing me with all the information and helped me pick out a unit that Met all my storage needs.
Thank you Dalila for your help
Dalila and Jonathan really helped me out today.
Great customer service & clean property
Dalila and Jordan excellent service! Patiently help me and bery friendly!
Dalia was amazingly helpful and kind! She made my entire experience seamless and made sure I was taken care of. :)
Dalila and manny are great
227$ for a 5x5 storage is just robbery. You end up paying more than what your items are worth in just 3 months. That's ridiculous!
Jonathan and Dalila are extremely friendly. Check in was a breeze. Awesome spot.
Isaac was a great help, he provide excellent and efficient service. My experience here was amazing would recommended for those looking for storage in the area!
Great service they won't fail to impress. Thank you Dalila
El Personal fue muy amable excelente servicio
Dalila and Jonathan helped me tremendously today. Thank you!!
Es una lástima que teniendo tantos años rentando en este lugar no tengan personal suficiente para resolver los inconvenientes que se presentan dentro, y que solo una persona que muy amablemente la Señora Dalila trata de dividirse estando sola para resolver todos los inconvenientes que surgen y que cómo clientes necesitamos que ser atendidos y no tener que poner ni agarrar estrés por todo estos inconvenientes. Así cómo cobran pongan más personal para que la persona que está en la oficina pueda ayudarnos hoy ah sido un día fatal y esto viene sucediendo desde mucho pero ya basta
If there was less than 1 star I would choose that.
Public storage has increased the rent by A LOT over the period of a year. For someone who lost their home, and depended on a stable space for their belongings, this has been a real stress. I will do everything I can to ensure people steer clear of this company.
Dalila and Manny are great thank you
Dalila y manny muy buen servicio
Little runned down the staff could do better
Nice place to store your staff and a professional manager dalilia 5 star!=)
Dalula was great thank you for all your help , Dalila has a lot of patience I took a lot of time by she was very professional.
Estoy agradecido con el servicio q me prestan el esta locación, lo e usado por muchos años y puedo recomendarlo, siempre cuando uno necesita ellos están dispuestos ayudar al cliente. Lily y Manny muchas gracias.
Dalila was such a pleasure! She helped me confirm my reservation and was so kind and helpful. I definitely recommend this Public Storage!!!
Dalia y manny son personas que tienen la mejor atención al cliente
This place it’s super clean, Dalila it’s super Kind, she is always smiling, we had an issue and she help us a lot.
Thank you Dalila
I definitely recommend this place.
Dalila and Manny very good service very polite great attitude towards everyone
Great Service and very helpful on my storage needs from Delila and Steven
Dalila & manny excellent persons & nice, she help me a lot, thanks guys !!!!
Best Public Storage in the entire LA county! Thanks to Manny for his amazing customer service.
Manny and Dalila were awesome
Dalila y manny siempre alludan, cada vez que los veo es un buen tiempo. Atención a todo y alludan con sonrisa
Dalila and Manny were super helpful with the rental
Dalila and manny are great. Just fix exit gate please
Dalila y manny are great property is clean I do recommend this place
Very clean & well kept easy axis too your storage
Dalila and manny always have good customer service!
In July of 2021, I moved into a storage space for $290/month at the Glendale Boulevard location. Six months later, I received notice that the monthly rental would be going up to $380. That is an increase of more than 30% after only seven months. That is ridiculous, uncalled for and usery.
Less than a year later, I received notice that the rent would be going up again, this time to $485 per month, another unbelievable and completely unfair rental increase.
In addition to the cutthroat price increases, I've had many other problems on their site. The facility not being open when they are supposed to, exit and entrance gates being broken, employees showing up late and buildings not being open, so not being able to access my belongings when I am supposed to be able to.
I finally found a much better deal with a smaller company. I am now paying closer to what I was paying in the first place for a similar size unit. I think these public storage places are run by greedy scum, and they should be avoided, if at all possible. They are predators.
Barbara helped me with the app and to move in. She was really nice thank you.
An incredibly stressful load in day was made exponentially easier because of the outstanding customer service provided by site manager Dalila. My movers arrived at the facility much later than planned thanks to several unforeseen delays. When it became clear that we were not going to be finished before the facility's 6 PM closing time, Dalilia went above and beyond to accommodate us with a little extra time. She could not have been kinder, friendlier, or more helpful. I am incredibly grateful for the outstanding service I received, something that's harder and harder to find these days. I cannot recommend this facility highly enough. If you choose to rent here you will be well taken care of. Thank you, Dalila, for going out of your way to make our load in possible!!!
Dalila is the greatest. Her knowledge of the inner workings and systems in Public Storage made my time spend utilizing the facility worth while. Her customer service is so on point it even made me consider applying myself as to help assist myself. In my opinion Dalila is what we hope for when we look for way, convenient, comfortable customer service
This was my first time using Public Storage in many years. I was pleasantly surprised how much better the experience is this time.
The facility was always clean and set at a comfortable temperature. The staff was especially nice and helpful whenever I needed anything. Dalila went above and beyond to assist me on multiple occasions.
Dalila was soo nice!
She attended me very kindly and helped me clarify my doubts and give me my space in the Storage as soon as possible, she is very friendly and very efficient with her work!
Thanks Dalila🫶🏼
dalia thank you so much for helping us out we totally appreciate it .
Dalila was very helpful and very nice great customer service 👍
Dalila es un empleado con educación buen sentido del humor y muy servicial fue un honor conocerla y ser atendido por esta persona tan respetable.
This is the most disgusting company, constantly raising rent every FEW months, plus this facility is filled with mice and rodents. There is no early entry and you are asked to be off the grounds 15 minutes before closing. If you get a space it will quickly triple within a couple of years. It is garbage.
Gracias dalila por tu ayuda
Dalila me dio un exelente servicio. Gracias
Will and Patty were great!
The manager Dalila is amazing! I stopped by to check out a unit and she answered al questions and more, incredibly upbeat and informative!
Falsely advertising $1 units. I drove to the location and couldn't access the office to rent a unit, so I called the customer service phone number. They said the $1 units are not available and the agent said she'd transfer me to a rep at the office (that I was parked in front of, waiting to get in). No one answered. Obviously, they don't want the business. It shouldn't be that hard.
Gracias Dalila y patricia siempre un placer gracias por mantener la propiedad limpia
Gracias Dalila siempre muy amable .
Dalila, the manager at this location, was extremely helpful, very friendly and made an extra effort to ensure I would get a spot she had just showed me but which did not show up on the website. Fantastic customer service ! I highly recommend this place : )
Great service. My stuff is safe and district manager was nice helped me out !
Wish I had paid more attention before renting. This location has VERY limited hours for access. Pretty much inaccessible if you have a day job.
The people working there are super friendly.
The app for opening the gate never works. Update - they fixed the app/gate issue!
The service was amazing! Thank you to Dalila!
Gracias Dalila por tu ayuda con la app
Gracias Dalila y Patricia por su ayuda
Thank you Dalila for translating for Barbara and being so patient. You were so helpful
Guy at the front was amazing.. literally the only person that works for this company that I’ve met that has been so helpful and attentive!!
Ms. Patricia from public storage was very professional and great customer service skills I will recommend this location to my friends. She should be a manager for this location.
Dalia y patricia exelente
Thank You Dalila and Jesus B, such a great help translating
Patricia was extremely patient and knowledgeable when I completed my e-rental application. Her customer service skills are excellent.
Dalila, muy amable con tus servicios y tu información gracias.
Super easy and fast process. They are really clear about all the charges. They helped me set up my app so I have easy access to all the information and access to my storage. Overall great experience!
I’m an interior designer and have a couple units here to hold client’s furniture before the home is ready. This location has been super easy to deal with, especially thanks to Dalila in the office who is sweet as pie, not to mention very helpful. The buildings and property are well maintained as well. Their app is also super useful for Bluetooth gate access.
Great customer service from Dalila, she was very helpful and patient with all the questions we had. Would definitely recommend this particular location.
Dalia was great very helpful!
Dalila y Patricia me gusto el servicio gracias
I lost my key and am locked out of my unit. I am on disability and simply want to remove my things, but the property manager is telling me my only option is to call a locksmith for hundreds of dollars more than I can afford, or wait a few days for their one person who is able to help with no option of prorate or anything. This is incredibly heartless, and the complete lack of any malleability is truly frustrating. I have been a reliable tenant for the entire time and simply want to remove my personal belongings on the first.
The customer service is always super helpful especially with Dalila! And this facility is very secure as well as hygienic.
I totally recommend this location!
I’ve had a space here for a long time and I’ve never had a problem.
The facilities are dry and they always let me know when they’re changing the gate codes.
Very good customer service.
Dalila was super helpful and nice, thanks so much again!!
I stopped by this Public Storage office & Dalila was extremely helpful, friendly & provided great customer service. I was very pleased with Management at this facility. I'm definitely coming back again.
This public storage is the best.
it is so clean that you could nearly eat off the floors , as well the elevators are nice and strong, for heavy loads!
The windows are clear and the building is large and feels safe .
I love this public storage facility, as compared to others in the city that I have visited over the last few months.
That staff is always courteous and kind and friendly.
AaA +
DALILA IS GREAT REALLY PROFESSIONAL AND GOOD CUSTOMER SERVICE
Absolutely the best service ever! Patricia and Delilah are super helpful and so kind! I would definitely recommend grabbing a storage space from this facility!
Dalila gracias por tu ayuda se los recomiendo este lugar.
I really happy with the service I get in this place. I meet a very and sweet woman. Dalila is really nice and special.
Great place to store your belongings. The staff are so helpful and nice! Highly recommend!!!
Dalila mw ayudo con mi app gracias
Great customer service, and workers are very friendly.
Customer Services was excellent. Dalila was very helpful with the whole process. She went the extra mile to provides information. Definitely multi tasking from handling calls to people waiting in line. Super happy with her service A+!! She showed us storage units. She explained everything in detail and not to mention, she also demonstrated on how to use the lock.
I really recommend it .
Buenos días solo quiero agradecer a una persona en especial su nombre es Dalila una persona súper Amable,Atenta. Está persona tiene buen carisma y mucha ética profesional. Súper agradecido por su servicio.
Fantastic management. Friendly, helpful, professional, and very understanding. Dalila went above and beyond to help me solve a problem with a bad team of movers, even though I was the one who had made the mistake of hiring them. Always fully masked up in a KN95 as well, cheerfully keeping the buildings clean and doing a great job. Highly recommended!
Dalila is very friendly, patient and helpful. I felt pretty safe here, too. It appears clean and well taken care of. It’s my first day. So far so good.
Came through with a group of fellow law students and had a full ‘15 Uhaul truck full of stuff - we didn’t realize that the office hours were also access hours. We got there at 4:45 and Dalila and Ilse let us stay till 5:30 as we frantically unloaded the entire truck in record time. The nicest women ever. Thank you ladies!!
Usually a tough life situation when you're in dire need of a large storage space and I'm glad I came here. They were able to help me on a tight schedule and got me fixed up with a large storage unit at a good price. Shoutout to Dalila for showing me options and helping me out!
The service here is amazing, Dalila went above and beyond to make sure my first time experience was awesome, I would recommend this location to anyone
Dalilah and Alex helped me today. Very clean property.
Great place to rent. Very helpful employees answered all my questions with ease. Thank you team!
Echo Park / Public Storage Facility has the most efficient and professional services for property storing. The staff are excellent Dalila and her team make the experience a very easy and smooth run. Always exercising social distancing and all safety measures for an overall positive experience at this facility. There always punctual and generous with there information & time.
Thnx for your very professional support and knowledge in the area of storage of property, renting prices, and always a great customer service experience!
Today I had some issues accessing my unit, Alex was extremely helpful today during our visit here and was able to help us resolve the issue promptly! God bless her!!
Alex and dalilah are always helpful
It was such a nice experience coming into public storage. The girl Alex was very nice and helpful. Would definitely recommend to family/friends
Rented a storage here yesterday. The service here is amazing. The office ladies are very sweet and patient.
Alex and Delilah are great
I had things stored here for a few years and everything was amazing
Very nice, beautiful customer service, and so clean
Dalila and Alex gave us good service.
The ladies who work here are very nice and showed me great customer service. Thank you Alex and Dalilah
Dalilah and Alex are very kind and helpful.
Alex and Delilah were very welcoming and answered all my questions. They took good care of me.
Alex y Dalilah son buena mujeres (:
My rent suddenly increased by $151 this month. After leaving a review, I was contacted by a Public Storage employee. They asked me if I had submitted a “rent increase cancellation request”… I have course didn’t know that was an option. They said that they would submit one for me and follow up… A couple weeks later and I haven’t heard anything back. The employees at this location have always been great, but that much of a sudden increase seems wrong.
Great service and friendly front desk. Would definitely recommend to anyone looking for a reliable storage facility.
Dalila and Alex are the sweetest.Great service,& have exceptional customer service.Great location.
Thank you Alex and Dalilah for helping me download the app (:
Thank you staff for the great customer service and answering all my questions. I really appreciate you guys.
Dalila y Alex muy amable en atendernos
Dalila services where great thanks
Dalila y Alex les agradezco mucho por su servicio
dalila was accommodating and made the process quick
Alex was super helpful today and answered all my questions. She was efficient and thorough with everything.
The service here is amazing, Ilse went above and beyond to make sure my first time to a storage facility went smooth.
It was kinda of busy when I stopped by and she was very helpful to everybody, handled it perfectly. I’m super happy with my Public Storage experience!
I want to thank Angelica and Dalila for being so kind every time i stop by. I also want to thank them for helping me with my account, these ladies are life savers. If you need a storage unit, this is the location to rent and the ladies are very sweet.
Good customer service,thank you Dalila and Angelica.
Wonderful service from Angelica and Alex!
Buen servicio de Dalila y Angélica. Bien lindas y amables.
Dalila and Angelica were very sweet, helpful, and patient with helping me with my unit and downloading the app. Thank you ladies.
Skip Public Storage customer service and go straight to the office to talk to Dalila! She helped me out during a really stressful move when corporate cs gave me the wrong information about switching units. She's very patient, calm and understanding. Thank you, Dalila!
Me gusta la amabilidad de Angélica y también la señora Dalila,ellas son super atentas y serviciales, constantemente las encuentro con una servicial. Recomiendo este lugar muy limpio en todas sus areas.
Angelica was very helpful. She had good customer service and location is clean and nearby.
Le quiero dar gracias a Dalila, Angelica, y Ilse por alludarme con mi cuenta. Siempre andan bien positivas cuando entro en la oficina y siempre contentas. Gracias por su servicio.
Used this for storage for about 6 months. The employees were all nice but the security is very low. You don’t need a code to enter the building once you’re through the gate and can walk right in. My storage unit was broken into and many items were stolen. I DO NOT recommend using this location. Look for another spot that has better security besides a parking gate.
Angelica Y Dalila son bellas y amables.
Dalia y Angelica son bien hermosas y tienen bien servicio. Siempre tienen una sonrisa para los clientes.