I made an aparment to view storage units. Angie was great she went out of her way to show me all the size storage eventhough I made appointment to view one.
Thank you Angie for all your help you truly appreciate making storing and and renting sp easy thank you so much
Best service Angie thank you always a pleasure
5 stars always 5 thumbs up for Angie's service
I went to get information and I met a young lady named Angie and she showed me around and showed me the units , I had a really great experience and I highly recommend this location , thanks Angie keep up the great work.
Muchas gracias Angie always helpful and friendly
Angie I'll always give you a 10 stars
Always the best amazing like always,(:
Best storage place. Very clean and Angie very helpful
The manager, Angie, is awesome!!
Give this gal a raise, immediately!! I'd be happy to have her as an employee!! Public storage is lucky to have her!
I just wish the gate was more stable. It would lose bluetooth, keypads would fail, pass codes would be forgotten. That was the only thing I didn't enjoy.
Other than that, it's a great place to store your goodies!!!
Thank you angie for all your help you really make storing so easy and stress free
Your great at what you do 😃
Amazing service Angiehappy face and perfect service😃
Anthony helped me set up my app and I appreciate it. Very helpful and Angie very helpful as well and very reaspectfull Angie a good manager
Angie at Public Storage provided outstanding service. She went above and beyond to help us, making the process smooth and stress-free. We couldn’t have asked for a better experience!
Muchas gracias Angie y Marlene por su ayuda
Angie is the best in the business thank you for always being so helpful and a very kind person! Very clean location and always expect a greeting from property manager Angie
Thank you Angie for your hard work thank you
Thank you Angie for all your help
Atencion al cliente exelente muy recomendado todo muy limpio y mucha disponibilidad para cualquier storage se los recomiendo
thank you Angie for being so nice and help with me always a pleasure running into you
so patient and thank you for explaining the app
Thank you Janice for your tremendous hospitable guide in helping me today get a storage unit
Shout out to Angie! Thank you for taking the time to help me. She gave me many options on rental spaces as I'm considering moving from my current location and her access hours are very compelling.
Thank you for helping me and making my move so easy
Muchas gracias Angie simpre con una sonrisa
Angie was nice good service
Thank you Angie for all your help,the app is amazing
Its always nice coming by the property and seeing such a friendly face
Thank-you so much for always being very helpful and positive keep doing all you do
Angie amazing customer service really nice
Keep up the great work i always appreciate how helpful and friendly you are with me and my family
Thank you Angie for being so helpful , you always ready to help and make my experience amazing ! If you’re looking for a place to store this is your spot ! Safe and great service
Angie muchas gracias por todo lo que haces la mejor persona
Angie is the best very helpful professional and great customer service
Muchas gracias Angie siempre muy amigable
Thank you Angie for coming back and fixing things your very much appreciated great customer service
do not rent from here , they raise the rent three times in less then a year. when signing agreements they tell you your monthly rate will be a certain amount but lie about it my monthly rate was 160 when i started, and since January my rate has went up 3 times now my rent has went up to 235 in less then half a year read the agreement before purchasing sophie the front desk was no help when speaking to her i never had a problem paying until i started to realize my rent kept going up they have no control they said it the system whatever the system charges the rent can go up in a month, and the storage size is not even a big storage very unhappy with the service and lack of communication.
Couldn’t be more pleased went in yesterday close to closing time. They still allowed me to run in real quick and drop off a few items at my storage. I’ve only been there twice and I got the hours mixed up from the weekend and the weekdays so they were helpful, kind polite, Eric and Maria Marina I think but they could’ve been more helpful. Definitely. Would recommend that place to family and friends for their storage needs five stars guys five stars
I have been here for maybe a little over 3 years now ! And I have nothing bad to say! Angie !! Has been the most helpful person, she always is super friendly and just so kind! She's the reason I've stayed here. Always welcoming with a smile and has such a great attitude ! I hope she sees this and knows she's doing a fantastic job :)))
Muchas gracias angie siempre muy buena persona
Anthony is a wonderful property manager. He has really done a great job with his up-keep and maintenence of the property. it has GREATLY improved since he took over. he and his friendly staff are always willing to take the time to help me with anything that i may need. I am VERY satisfied with my experience here at ththatis facility. Anthony truly is the best. I recommend this facility based on his management. I am extremely happy with this facility. The management is really on top of things here! Anthony really looks after the property and is always curteous and keeps the riff-raff out! Eric has been instrumental in the operations of this facility. He is really a pro.
Angie and Eric are doing a great job keeping this storage facility running smoothly and secure. I really appreciate them and their 5-star efforts
Good customer service that place is always clean she's always willing to help you
Angie is so awesome!! I was worried I wouldn't be able to find my space or even know how to use the lock, for that matter, so she was kind and helpful enough to walk me through it all, step by step. Being comfortable in a situation is highly important to me Angie was able to make me feel comfortable. Need to rent a space? Awesome Angie will help you from start to finish!! Thank you Angie!!
Angie and Eric were very friendly and helpful. Great customer service, I highly recommend.
Anthony is the best at his customer service and knowledge of the property. I have been I. The customer service field for 20 years and have not met a more capable person.
Angie is awesome 🤩 Great Service 🥰
Place is clean and well lit. Angie is awesome. 👍
Public storage. You have an amazing young lady that works you're a front desk. Her name is Angie. Angie you have done such an Amazing job helping me to get a space rented.You have been there for me from day one very compassionate, you took the time to walk the grounds showing me the differences in Storage units. Also, you did not push you were there with answers to any questions that I had.I had such a stressful day that day, you step right in and calmed everything down letting me know it was OK.You didn't push for me to get a storage unit,you waited patiently. I appreciate that.Thank you, Thank you😇
Best public storage I ever used. The staff is amazing and the facility is top notch
Thank you Angie for being so informative and helpful with my move great job
Highly recommend! Currently in the process of switching over storage locations and Angie has been communicative from the start. She gave me a tour, showed me different unit sizes and made sure I ended up with a unit that was the right fit for my needs and at a great rate! Look forward to storing my things there knowing it’s under Angie’s supervision. Thank you!
I love coming here because I always get positive vibes,very helpful in service they always make time to help . I should've close my account but Angie is the reason I keep coming to make my payment because of her . The facility always is clean and welcoming .
Keep up the great work Angie
Angie is always a pleasure to talk to and very helpful with all of our needs… A+!!!
Thank you angie always,givi g amazing service
Angie amazing customer service really nice person always so helpful
Angie amazing customer service
Angie was very patient and helpful. She made my whole experience 100 times better than other storage companies. Recommend renting here because of her.
I recommend this public storage over any other around. My first time around looking for one and what brought me to stay here was how very clean these units, hall ways and over all the location is. Very clean and well maintained. As a result with Angie's outstanding attention and customer CARE/Service is above and beyond. Truly, this is one of the main reasons I chose to reserve my space here. Other places around weren't as clean, attentive and professional like Angie. Thank you for your services. I definitely recommend this location. Just give a visit for yourself before booking elsewhere! ✨️
Thank you Angie for taking the time & working around what I needed. I appreciate you! I recommend this place to anyone who is looking for a safe place to store your items
Angie - the manager at Pubblic Storage Irwindale - is awesome! Our move-in was flawless and Angie is incredibly helpful and upbeat. It's rare to deal with someone who truly understands customer service. 5 stars.
Thank you to the Irwindale staff , always so nice and patient and willing to help. Keep up the great work 👍
I have to say, because it's true, aside from Recardo at the Pasadena location, Angie (I call her Angel) is amazing, cordial, efficient, polite, informative, helpful AND professional!! What more can you ask for!!! She's a keeper! Thank you!!
Amazing service Angie has gone to the moon and back making sure the my move is stress free she explain everything I feel safe leaving my stuff under her care thanks Angie.
My family has been storing at this location for some time. Angie makes every visit pleasant with her help answering questions and being helpful while also being charismatic.
Thank you
Angie and angel are so helpful
Below was my first post while my stuff was in there. My second one star or zero star post starts now: You spend $5000 to move your stuff into their unit, they do not provide security overnight so burglars break into your unit (plywood walls as mentioned by another customers is real!) and steal your important items, you have to spend thousands to move your stuff out of there, the insurance they make you buy want original receipts for any items stolen (which no one has), so you are out an easy $10,000 because these folks dont provide enough security and want extra profit by making storage unit walls out of plywood anyone can break through. Save yourself the headache and monetary loss and avoid this place. I see they have 4.9 stars. Fake reviews. Just look at all the posts where the folks have made only one review and that was for this PS!! What a joke. Which storage facility is rated that high honestly.
Why dont you guys email your customers telling them the gate hours have been changed?? You know uhaul charges by the mile now? So not only do you guys waste my time, you guys just cost me money. Tell your customers gate hours have been changed!
Excellent work!
Angie so pleasant and helpful
Great experience from start to finish! Angie, the Manager at this location was awesome! Helped me pick the right spot for my camper and even gave me some great advise on how to back it in easier and then she got me all set up on the app, explained how to use it, etc. Angie made the whole experience a breeze!
Eric is so much help and as a great soul.thank you so much Eric.and also thanks for public storage for having people like this working for you
Just have to SAY that the Young Lady at the Irwindale Location is AWESOME!! I think her name is Angie. She went Above and Beyond in Helping Me with a Transfer Unit. I Wish ALL people were Professional,Courteous, Straight Forward in getting the Job Accomplished!! Just An Amazing Person!!! Thank You Angie You Rock!!!
Angie was great and helped me every step of the way in renting a larger unit and canceling my old unit.
This is the best storage place I have been too!!!! Angie is AMAZING! She has given us the best customer service I have ever encountered. I definitely recommend this public storage to anyone who wants to be treated well!!
This is a nice, clean storage, but what really sold me, was the great job manager, Angie, did touring me around and explaining everything. She even set up my phon app! Angie deserves a raise for being the best-possible person to represent this business!
Excelente service thanks Angie
Kaydi was awesome, she showed me all of my options. Great customer service!
Kaydi was great in helping me vacate my storage unit
Everything went exceptionally smooth. I was in a time sensitive jam and Kaydi was awesome! She got me in the unit with no problem. Really happy!
Today Kaydi helped me to get my second unit, answered all my questions and it was wonderful to have such help from her.
Kaydi really went over and above me and waited so I could pay my bill so I wouldn’t get a late fee she was so nice and had really good customer service
Kaydi in Irwindale went the extra steps to help me for me to have on my phone i suggest u show her sone love !!!
Kaydi was so helpful today at this public storage, I was unable to get my unit locked and I was worried but kaydi was able to help be quickly and efficiently. I definitely recommend this storage facility. Thank again Kaydi
Kaydi helped me find the right unit for my storage needs she was so nice and friendly and I’m so happy to be storing at this location
Angie has gone over and above the call of duty to help me. I am from out of state and her kindness and professionalism is much appreciated.
Angie from public storage has great customer service 😊
Muchas Gracias Angie , always so helpful so nice
Had a great experience with Tabitha at the front desk! Very professional and proficient! So glad that I came in and rented and storage at this location.
Angie who works there is great, always friendly and has a smile on her face. she is an Amazing ?& Great person who does a great job representing Irwindale Public Storage. She's always willing to help out especially if I forget to turn autopay back on. She makes sure all unnecessary fees are avoided. Angie goes above and beyond her job duties! Best customer service I have ever got!! She is the BEST!
Angie you make renting so easy thank you for your service and friendliness
Angie deserved 10 stars thank you so much for your help
First of all wow!! Very clean lot!!! Angie was amazing and super helpful! Even though it was super hot we walked the lot and she showed me 2 different units i could get. Over all settled with a 10x16. Amazingly helpful, honest, quick, respectful, and super friendly. Thanks a million
Thank you Angie for all your help
I always come to this location to make a payment and Angie is always on it
Thank you for all you help and for helping me with the rent increase! Best manager 😃
Muchas Angie por toda tu ayuda
5 start customer service from Angie!!
Muchas gracias Angie , very friendly i dont mind walking 5 blocks to get help from her thank you
Angie's customer service is great. She's always willing to help out
Great service, clean location.
Angie made the process easy and smooth.
highly recommend this location.
thanks for ur help!
Fantastic service by Angie today. She is very helpful to all of her customers here at this location. She is a very good manager and will assist her tenants with their price increases and other options available to us. She is a great manager and an asset to Public Storage.
Nobody answered when called many times. Nobody called after message left. And nobody in the office when visited. Wow!!!
Update:
After the above review, I was called many times by this Public Storage office. They left messages saying they could lower my monthly rent if I wanted it. So if you want to get lower rent you have to write bad reviews first? Point made!
Thanks Angie for all you help
Best addition to Public storage
Muy amble
Muy buen servicio
The lady who helped me out is very good caring professional hard worker. The place is very safe and friendly. Take take good care of you and your stuff. Have a wonderful day. Hug. On June 5 2023. I came back to pay monthly bills. I got their. The sweet lady help me out. She always very friendly and helpful. Give out good info on what you need. I love this place. I give big 5 Stars ⭐⭐⭐⭐⭐
Angie is very friendly, knowledgeable and super helpful! Each time I needed assistance with a storage unit she did an excellent job finding good deals and providing all the information that was necessary. Great customer service!
Angie always friendly n helpfull
Angie She’s very very nice!!
Angie was super amazing! She took her time to show me all units. Gave me updated prices. Walked me through all the rental details and billing break down as well as the way the unit insurance works. Helped me with downloading app and all the in and out of the app. I was so nervous but it was an incredible experience!
The staff is very helpful at this location. Angie always goes the extra mile and provides great customer service. It would be nice if every employee was as pleasant as Angie.
Angie has been the most helpful and easy to work with manager.
Her customer service has been outstanding, and her follow-up is on point. She the employee that's an asset.
Great Job Angie!
Thank you.
Angie eres la major
Muchas graicias
i habe been storing here for a couple of months and Angie has been great thank you Angie for all your help
Angie was a rockstar with the customer service. Thanks for handling the complications like a pro, Angie!
Thank you Angie for you help
Always helpful
Thank you angie you are the Best, always helpful
Fast easy very friendly, good service, I recommend using this strange place, there’s also cameras everywhere so I feel good leaving my equipment here.
Units are good shape. Great location for the price.. Manger Angie very helpful and friendly.
My car skidded on the jack when i was trying to put on a spare tire and the jack fell off with the bare rotor contacting the ground. My jack subsequently got stuck underneath the car. After going around flagging people for help in the rain i was drenched. It surprised me how little humanity there is in the world today, as no one wanted to help at all.
Angie and her boyfriend let me borrow their jack and went out of their way in assisting me to prop the car up again. Thank you!
Angie amazing customer service
Jackie was so helpful. She's the best. Thanks Jackie
Angie amazing customer service
Angie is very professional and has great customer service she will do anything she can to help you
I just wanna say thank you Angie for helping me out if I could give you 10 stars I would. Best customer service.
Best customer service, Clean and affortable
I moved from extra space to public storage in irwindale because of the price and bigger unit
Angie thank you for your service,aways sweet and amazing
Best add on to public storage
The manager was great and the customer service was wonderful!!!
Angie was very helpful and has great customer service, really friendly and was very helpful to what I was looking for. I highly recommend her for your public storage needs. Thank you Angie for all your help!!
Angie thank you so much for you help (:
You making renting is easy
Thanks Angie for you’re help
You really are a great addition to public storage 😃
Angie was awesome! Very personable, professional, helpful, and patient. The faculty was clean and secure.
Thanks Angie for being helpful and very nice.
Lost several of my items due to a burglary happened on July 2022. Fortunately, I had my keyboard back from Irwindale police station. The officer told me that because of the mis communication, they did not have one of my other items. So I thought I might just go back to the unit and talk to the manager(Angie) about the situation. When I told her everything that happened and I am still looking for my other items. She said: "Follow me, I was just about to clean up the office unit due to nobody pick it up? I think I might have your stuff." So when she took the item out, I was so happy that she still kept my item even through it has sit there for 4 months. Well, what can I say? Thank you Angie for the surprise. I found two of my most important items, but will never find the rest and that's a shame...
Outdoor facility. Well kept and decent prices for storage size.
Best costumer service!! Eric was patient & answered ALL my questions!!
Great experience. No complaints at all. Always good political conversations with Eric.
I was looking for a storage to move some items out of my garage, so I checked this place out. Eric was thorough and attentive to all the questions I had. I would definitely recommend people come here just for the customer service.
Eric has been great. He is attentive and friendly always inquiring if there is anything he can help us with. He’s been a great addition to this location. Thanks Eric! (7/16/22) / Anthony was helpful and curtiuos to our needs at the storage. Great customer service! (2yrs ago)
Eric was amazing through the process and very helpful! Thank you Eric.
Property was very clean!
Eric was very helpful and great energy!
Went in to make my payment. Friendly quick customer service.Which was good because I had my family waiting in the car. Clean and well maintained facility.
I have been to many storages in the past, and this by far had the best customer service. Eric was helpful and patient in explaining the units to me. The property looked clean and well-maintained as well.
Don’t rent here if you are in the construction business to which you would need to have access early mornings or late nights.
Eric is the best! He was super helpful in this crazy time of stress. Thankyou!
Former manager Anthony has moved on and Eric has now taken over. He’s been great to work with. Conscientious, friendly and helpful, and manages the facility very well.
Eric was wonderful. My experience was awesome, it was easy to get a storage and excellent customer service by Eric. Thanks!
Prompt and thoughtful customer service. Thank you Eric for all your help.
now bad management, unfortunately the corporation fails on quality storage units, lack of proper installations, cardboard walls, no security, units burglarized and they don’t notify owners, and are not covering the losses. This place was a field trip for robbers, that walk in and out at will, no cameras only in the entrance, they installed one on the back in January, now it’s gone. if you rent a unit I’ll recommend you to please keep in eye on it🥺 also the mandatory ins coverage limit is very low, so insure your property separately from theirs before you end with a loss. And you’ll need pics and records of anything and everything that you keep there then maybe you’ll be reimbursed by the mandatory ins that you have been paying. They are just playing dead. No response whatsoever 😡😡😡 my
Been looking to clear out my parents' garage for years. Eric was very kind and helpful and ran me through the options they had. They didn't have the size I needed but Eric gave me a list of other public storages that did. Very much appreciated the help!
Anthony is always with a great smile greeting everyone make you feel welcome great customer service
Anthony provided great customer service.brief and to the point .good communication makes things much easier ! I'm back and happy to store here again
Thanks so much for your help Anthony!
Anthony and Dylan were great help today
Anthony and Kai provided the best customer service. They were outstanding! Helped me with app too!
Anthony is the best! He's professional, polite and helpful. Thank you!