Kyle was nice and Andrea was super knowledgeable and helpful every step of the way ; Each of my numerous questions was answered and I was put at ease , helping me with a tough transition ...
Kyle, Z, and Keoni were amazing ! I’m looking forward to working with them again!
Keoni was a delight to work with when I needed to sort out my rental units. She's knowledgeable about the specifics, offers help with lowering the rental cost, knows where to get answers quickly, and she's consistently patient and cheerful despite all the questions on more than one occasion, in-person and over the phone. Thanks for being a pro!
Keoni was very nice and helped me make my move in smooth and easy!
Kyle and Keoni are very helpful!
Keoni and Kyle are very helpful and knowledgeable. Always have the answers to all my questions. Always willing to help and so kind. I’ve recommended my friends and family to them. They were really happy with their experience and storage too!
Kyle is amazing. He walked me through the place, explained everything in detail and answered all my questions with patience. Thank you!!
I have stored my items at the storage for over 6 months now. The customer service, facility, and staff are excellent—above and beyond. There are two staff members (Kiani and Mezell, the spelling may be incorrect) I have interacted with since I am out of state, whether it was billing or checking on movers, and access to the facility was extremely well taken care of.
Great service and atmosphere from Keoni. Much appreciated!!
Keoni at Public Storage was absolutely incredible. From start to finish, she made the entire process quick, easy, and stress-free. She has amazing energy, was extremely knowledgeable, and took the time to explain everything clearly and thoroughly. You can tell she genuinely cares about helping customers and takes pride in doing her job well. She answered every question with confidence and professionalism, and made what could have been a complicated process feel simple and smooth. Public Storage is lucky to have someone like Keoni representing them. Truly one of the best customer service experiences I’ve had in a long time.
Excellent facility and service. Space is in new and clean condition and well maintained. The experience is fantastic.
Kyle was really nice and helpful. He helped setting up everything for us and got us really great deal. Really appreciate the help!
Kyle is so helpful for me tour here, the process is so soomth, appreciated!
Keoni Thank you for your help!
The process was quick and easy, and I got my storage unit within just a few minutes. A big thank you to Maria for helping me complete everything online — she was professional, friendly, and answered all of my questions patiently. I also took a tour to the facility beforehand, and it was clean, organized, and exactly what I was looking for.
keoni and Kyle are very nice and helpful. I am very happy.
Keoni was such a great help and respectful! Thank you so much for your professionalism and kindness!
Great service from Kyle. Quick, efficient.
Kyle helped us with everything, great place!
Kyle and Carl were so very helpful. I had a very good experience in finding a storage unit. This is a wonderful place to store things!
Love Keoni! Thank you so much for helping us secure such a great storage unit. The whole process was smooth, and the Public Storage location is super convenient, clean, and secure—way beyond our expectations 🙌 She is very helpful 🩷🩷🩷
the staff here are so nice and friendly. They are patient and willing to help you
Kyle was an excellent help, his knowledge and eagerness to help is unique.
Keoni and Carl were so helpful! I had a question and they went above and beyond to help me 😊
Andrea was so nice and amazing and the feed back she gave me was so helpful! She helped me in so many ways and I appreciate her service! She went above and beyond. Z was also another person who helped out in this situation! Just amazing people working here that get the job done ! Thank you guys
I’m moving in today and wanted to share how smooth the process has been so far. Jade has been incredibly helpful throughout the entire move-in process. She’s friendly, professional, and very knowledgeable. She took the time to answer all my questions and made everything feel easy and stress free. Really appreciate the great customer service!
Andrea, Kyle, Keoni did awesome jobs at helping me out today! Very professional, courteous, and kind! Many thanks and blessings
The staff Ms Keoni she was 10 out of 10 professionalism in term of helping each step of the rental process , I would highly recommend this place to store your belongings !!!
Keoni help me through my whole move in and out process she was absolutely amazing and so helpful!!!! 😊
Kyle and Keoni are AWESOME!!! Great service at this Public Storage location. Nice facility too. Glad we came here!!!
Really nice staff: Keoni and Carl, they try their best to help you!
I worked with Keoni she was very knowledgeable, helpful, and considerate recommend her because she very quick and efficient.
Today I had a major issue with keys and keany and Andrea and Kyle had been very very helpful I love this place and give it five stars come and rent here
Had a great experience renting today with Kyle and Russell!
Both were very knowledgeable and helpful with everything!!
Great service from Kyle and Russell!! Highly recommend the staff is super sweet and accommodating!!
I had a great experience at Public Storage thanks to Kyle. He was very efficient, professional, and made the whole process smooth and easy. He answered all my questions with patience and a friendly attitude. The staff overall was welcoming and helpful, which made me feel comfortable choosing this location. Highly recommend this place for their excellent customer service!
Worked with Russell a couple times in the last few month, storage unit switch, and payment. He is very helpful and patient and provided good information. He provided very good customer experience
Great property and people. Kyle M. Is a great help.
Had the best experience at Cupertino location by Keoni and Kyle ! Keoni is so wonderful! She has the best customer service ever!
Keoni was extremely helpful and friendly, definitely makes having a storage unit here much easier and worth the cost. Give her a raise:)
Kyle & Z did a Great Job helping me find the perfect storage in the closest location, and definitely Communicated every aspect of the Process great experience with these gentleman, Great Job Guys keep up the great work
Ran into the office for some help with my account and was helped by Keoni and Kyle. Both are super friendly! Keoni originally help me set up my account and I’ve only had good experiences with her and the staff at this location. They’re always helpful! I’ve reserved units at other locations but this one has been the best experience, thanks to the staff and management on site
Excellent experience all around. The facility is very clean, well maintained, and feels secure, which gave me a lot of confidence storing my belongings here. What really stood out, though, was the professionalism and helpfulness of the staff.
Everyone was friendly, available, and very knowledgeable about the facility and the policies. The rental process was handled quickly and efficiently, and they made sure all of my questions were answered.
Kyle was especially helpful and did a fantastic job personally getting me set up. He walked me through the details, explained everything clearly, and made the entire process smooth and easy. It’s clear this team takes pride in providing great service. Highly recommend! ⭐️
Andrea is amazing super friendly and this is probably the best r storage space in Bay Area
Andrea at the front desk was very helpful. Super quick and friendly set up.
Two things to know though.
First the storage area does have a strong odor from the pest control in use. Which can be a bit overwhelming if you're sensitive to smell.
Second the facility is NOT 24/7 accessible. If you are on property after 9pm you won't be able to use the gate exits without calling their help line and you will get a warning on your account that too many late exits will get your rental terminated. Just a thing to keep in mind, as there are no clocks or warning alerts to let you know it's close to 9pm and you need to be out BEFORE 9pm.
Kyle, super nice, professor helper that helped us with storage picking and very thing. Also very nice, safelocation,
Great experience at this location. The facility is clean and well-maintained. Kyle was extremely professional and helpful — he assisted me with waiving the late fee and the lock charge, which I truly appreciated. His customer service made the entire process smooth and stress-free. Highly recommend this location
Jade super helpful! She saved me money on my unit so I can stay at this location :)
Kyle at Public Storage is very nice and helpful with my storage needs
Zee and his team are always willing to engage with me, help out when they can and look out for me to optimize value. They work with me to move me up, down or over into larger or smaller space to save money. The property is in great shape and really good location. Highly recommend this location!
I’m giving Jeffrey five stars because he was gracious he helped me get through the process seamlessly and thoughtfully thank you Jeffrey for all your efforts and help to make my stay there a smooth one
Kyle at public storage is a kind, thoughtful and caring person. He has helped me today with my storage account. I give him 5 out of 5 Stars .
All of the staff at Cupertino Public Storage are fantastic!! 10 stars out of 5 for their staff and location!! They make moving in and out a smooth process and they were very accommodating in all of their interactions with me, which I really appreciate! Thank you so much for your help and excellent customer service! Special thanks to Kyle and 'Z', Karl, Matt and Malaki.
This is a long overdue review. I’ve been a tenant here for 2 years. This month was exceptionally rough and I was a bit late on my payment. Luckily, I was able to make the payment before the lien fee occurred. I called to confirm the payment was received and I spoke to Andrea who was an absolute gem. She was knowledgeable, kind, and understanding. She looked at my account and was able to reduce my rent slightly which makes a huge difference. She also waived my late fee and applied it to next months rent. This small act of kindness and compassion was a blessing. Also this facility is well kept, safe, and I highly recommend renting here!
Kyle was extremely diligent in helping us find the right storage. I made a couple of mistakes doing it online and he helped correct them with no issues. He was also very transparent about pricing and fast to answer any questions I had. It made The whole experience, pleasant and easy that’s all I was looking for that day !
Z helped me get set up. Quick and easy, excellent service.
Andrea assisted me today in booking a lease for storage space at this facility. She was very informative and patient as I asked number of questions during the tour of the facility. There are ample security measures. I booked my storage same day. Great service.
Kyle and Z were really helpful in making sure that all my insurance, access, locks, codes, and everything else was set up properly! I really appreciated how diligent they were.
I had to switch units (due to pricing) and they were really helpful in making sure I had all the information I needed.
My favorite storage unit facility I’ve used in the last 10 years… just so happens to be in my home town Cupertino.
Upon moving back home I needed. Inside climate controlled unit. Since rent is high and space is limited storage here has been amazing. They even have bathrooms and never had issues finding carts…
All the people who work at Public Storage Cupertino are pleasant and efficient. The facility is well organized and kept clean . Every interaction is professional and clear. I spent several days there working on a project there and I always received excellent service. They notice and take care of every detail.
Z and the team here are awesome people! I’ve been renting with them for almost a year and they’re very helpful whenever needed. The facility is constantly monitored to ensure its cleanliness and is an overall great representation of a storage facility!
Russell, manager, was very polite and professional. The facility was clean, newly built, and big. He explained in detail about pricing. He was very friendly which my bad previous impressions of the Co. totally changed. The only thing I was disappointed was I had to buy another new lock; I already had 5 their locks. I understood my cylinder locks couldn't be used for a security reason. Next time I will use this place again.
Keoni was amazing! She helped make sure I could continue to afford renting my storage unit, with no hassle or hesitation. She was very friendly and made the process smooth and stress-free. I really appreciate her support and kindness!
I had a wonderful experience with the team here, especially Keoni and Matthew. My scheduled move-out date happened to fall on the same day as my billing cycle, and when I asked about it they went above and beyond to help. They made sure my rent was fairly refunded and took the time to confirm my updated address so the check could be mailed correctly, since my previous address wasn’t accessible.
Both of them were professional, kind, and extremely accommodating throughout the process. It made what could have been a stressful situation so much easier. I truly appreciate their customer service and attention to detail. Highly recommend this location and a special thanks again to Keoni and Matthew for their help! 🙏
Going to miss this storage holding all of my memories! Had no issues rhe whole time I had and was always smooth with access and process. Much appreciate the trolleys!!
Storage is clean and climate controlled. A very nice storage facility. Angelica was very helpful with my move out.
Rented here for a few years. Jade, Keoni, and Jim were very helpful with questions and assistance on site
I was here today and Jade was really helpful, cool place lots of options for really reasonable price.
Thank you Jade
I wanted to say thank you so much Keoni for all the help and makings positive experience of renting a storage unit so easily. Keoni was polite, welcoming and extremely helpful with all the information I need. She is great at what she does and I appreciate it her willingness to go extra mile and find me a unit to accommodate what I need. If I can give a 6 stars to Keoni I would most definitely!! Again thank you!
The team was very friendly and easy to work with. Keoni was exceptional! She was very patient, informative and walked me through everything with an infectious smile. First time I have ever felt good about renting a storage unit. 🙂
Jade made the entire process very easy, did a great job!
Jade was very patient when answering our questions. Very clear in her explanations as well.
Very helpful staff. Z, in particular, explained everything clear and demonstrated how to use their system. Storage feels very secure.
Efficient, friendly transition to a larger storage space, and saved me some money as well.
Excellent customer service from Z! He is thorough, efficient, knowledgeable, kind and helpful. We need more people like him!
Went to set up my storage last weekend, Jim and his colleague Malaika were really help to explain everything about the facility and provided 5-star service to me. The facility is very clean and new. Highly recommend this location
Pm Malachi made the rental nice and easy facilities has plenty of carts to use and access to space is simple enough but secure
This place is so clean and well kept 🙌🏼 Keoni was so helpful! Overall experience was fantastic.
Keoni is extremely helpful she answered all of my questions and made this experience smooth!! ⭐️⭐️⭐️⭐️⭐️
Front desk Mr. Z. and his team are so nice and efficient to get rental and move in so easy. The Cupertino Public Storage facility on Valley Green Drive is excellent! It is clean and well maintained. Very good experience !
Keoni have one of the most amazing customer service, super friendly and make the experience easier.
Keoni was super helpful in helping me pick the right unit! She showed me examples of the sizes and made the entire process a breeze! Super helpful and super kind.
Jade was very efficient and helpful with the choice of the storage unit. Thanks
Clean, safe, excellent customer service!
Mr. Rodney at Public Storage is amazing! He’s super helpful, patient, and always so nice. He made the whole process smooth and stress-free. Because of his excellent service, I’ll definitely recommend my friends to visit this location and rent from here. Great customer service!
Public storage manager Keoni was awesome and very informative with excellent customer service. I feel confident that my family’s property will be safe at this facility. Thanks again for being so welcoming.
J&K Arechiga
Rodney gave me amazing service
Very personable and caring
Informative and realistic
It was a great rental experience
5 stars across the board
Jade has been super helpful and been very supportive!
Came in to make a monthly payment and released I was being overcharged. Rodney took his time to look into my account and make some adjustments. Great customer service
Staff is helpful and friend, price is much better than the other place I was renting, and the facility is clean and conveniently located.
I was here as usual, but this time I needed some information at the reception office. There I met Keoni, a receptionist who gave me all the support I needed, super attentive and helpful, answered all my questions and resolved my issue. TY Keoni!! 5 Stars for You!!
Super helpful staff! Matthew even stayed an hour past normal operating hours to help me set up my unit / finish all the paperwork!
We came to rent a storage unit and the place is very clean and well maintained. The staff were very nice and friendly. Jade helped show the options and make it a smooth experience!
Best customer service friendly
The service at this Public Storage was amazing, Keoni A+! I would recommend it to all my friends. Very clean and easy to get in.
Keoni was very nice and helped me with everything.
I've been running a storage unit for about a year now and can't see enough good things about the people who work here and the unit itself. It's a newer building, always clean and the people are always here to help!
Customer service is at its best
Very helpful workers. Especially keoni, Rodney and matt
All around great storage facility. Convenient, right off of 280. Clean, modern, well maintained, and well designed for efficiency. Above all Matthew and his staff are professional, straight forward and accommodating. They directed my wife who is recovering from illness to a unit ideally located to suit our needs. We needed a second unit and they situated us very conveniently.
Thank you Matthew and crew. Great customer service!
The Cupertino Public Storage facility on Valley Green Drive is excellent! It is clean, modern, well maintained, and efficient to get in and out with its proximity to Sunnyvale Saratoga/DeAnza, 280, and 85. Having bathrooms and a water fountain are a big plus as it can often take quite a while to load, unload, and organize belongings in storage units. Its large lobby makes it easy for me to roll in and out with large loads.
Keoni is the best! She went above and beyond. Super helpful and patient. Thank you!
I'm very happy at this location. Clean, secure, and climate controlled! Keoni and Rodney are responsible, helpful, and dedicated to their customers. I moved to this location from another PS facility-- and so far, I'm much happier storing my belongings here.
Jeff was amazing! Thank you so much for your kind help with the move-in!
Clean facility and friendly customer service
I just recently started a storage unit at this space. The facility is clean, well maintained and well lit. I have come during the day and also stopped by at night and I felt pretty safe. The staff were incredibly knowledgeable, answered my storage questions, and were available both onsite and over the phone. Z, Kiana, Matt are great!
Jada at the front desk was amazingly helpful! She’s been helping me for a few years now and I’ve never had an issue. Very kind and patient as well.
What a great Public Storage location - nice clean new feeling to the building, very convenient freeway access, and great access to Cupertino! Huge props to both Rodney and Keoni -- they were so helpful in getting started and tips on moving in. Thank you!
Great place, great management 10/10!! I'll rent out a unit again.
I’m so grateful that the manager, Keoni, assisted me in getting the right size and a great deal for a senior like me. The staff is friendly and helpful. The facility is the best-located and cleanest functional. I highly recommend it to anyone who needs storage in the silicon valley
Wonderful facility.
Clean, well designed.
Manage Rodney and his staff are friendly, professional and on top of the property.
Excellent deals too.
Our unit was easy to access and plenty of carts, and step ladders for use.
If I need to rent a storage unit again I will come here
Thank you again Rodney for all your help.
Jada at the front desk did an excellent job helping me with my questions I had and was able to help me out in a matter of minutes really appreciate her sense of direction and kindness. It made my day!
Been using this location for almost a year now. Great clean units and the rates are very good, too.
Had to switch to a bigger unit recently. Keani is phenomenal!! She made it smooth and easy to switch. She is very helpful, engaging, and knowledgeable in what she does. I’m glad she was there when I was switching units.
Outstanding customer service and support at this new Public Storage! Very helpful,friendly and supportive..this storage is very clean!!
tldr: Newly renovated building, well-maintained, and Keoni is AMAZING and makes this place totally worth the higher prices!
It's my family's first time renting a storage unit, and after over a month of visiting numerous units in the Saratoga / Cupertino / Sunnyvale areas, we got a unit at this location last week and so far, have been unexpectedly delighted about the process and unit!
The first two things that stood out about this storage complex were also the ones that drove our final decision:
1) this building feels new, secure, and consistently well-cleaned
2) Keoni at the front desk is an absolute delight to work with!!
Going into this storage unit search, I was extremely skeptical that I would find even mediocre customer service and expected to be dealing with sales reps where it feels obvious that their only goal in the conversation was to get me to sign up for a unit asap. And I did find plenty of that in several storage locations.
But working with Keoni felt like I was chatting with a trusted friend! I went to each location with a measuring tape (to get the actual size of the units I saw, not just the "Estimated Size" the business provides) and a long list of questions (e.g history of reported break-ins or security incidents, history of reported mice or rodent incidents, cleaning and maintenance frequency, insurance coverage details, security camera coverage, move-in + move-out process overview + fees, moving cart availability, parking, access control + hours, climate control temperature and humidity details, wall and floor materials, payment methods / autopay, lease length / how long the price is fixed for, online account control, etc). In most places, a lot of my questions were brushed off or the person just said they didn't know.
But not Keoni! She patiently gave me the most thorough answers to everything, all with a smile and lots of energy! Even when she (inevitably) didn't know some detail, she would try to find out and call me back later with answers and/or give me the closest information she did know! She also proactively provides actual helpful information and answers questions that I'm thinking of but haven't even asked yet (e.g. the weird bumpy white stuff on the ceiling isn't some kind of mold growth, it's fire retardant and was intentionally added there!).
The only downside I've seen so far about this location is that the prices are higher, and based on other reviews, seems like the prices are hiked by a lot after about 6 months. But personally, if we can continue working with Keoni there, and the building's cleanliness continues to be how it is, the higher prices definitely feel worth the peace of mind you get from quality facility and A+ service!
Keoni was amazing she helped me in everything!! Great costumer serviceeeee
FANTASTIC management at this facility. Shout out to KEONI and RODNEY who went above and beyond to help find the perfect storage unit that 💯 satisfied my requirements. They were so professional, kind, efficient with their service and would recommend this location to any family member or friends. Keoni and Rodney were so sweet and welcoming and the whole rental process was so smooth.
Overall, the buildings and storage units were well maintained and secure. I felt safe and would have no hesitation going alone into the facility at any time of day.
I recently had an issue with needing to switch my storage unit, and the team at Public Storage was fantastic! They were incredibly patient and helpful throughout the entire process. Not only did they address all my concerns, but they also made sure the transition was smooth and hassle-free. I am thoroughly impressed by their excellent customer service and highly recommend them to anyone looking for reliable and supportive storage solutions.
Rodney was super helpful on the phone and he gave the best customer service! I recommend you going here if you want a high quality expirence:)
Good experience overall, staff were very helpful and lovely especially James, who helped me close out!
Renting a unit was super easy. I love the security and the ease of getting a hold of an office personnel if needed.
James was extremely helpful. He provided excellent customer service, especially considering how many customers showed up at once with only him working! He answered all of our questions and helped me find exactly what I needed for a storage unit. Really phenomenal work, I am very impressed with how smooth this process was thanks to him! He handled multiple customers alone with grace and professionalism. Highly recommend this location, James will definitely help you find what you need!
James was a great help. Explained the process well and I was able to get in and out relatively quick. Thanks James, Keep up the great work!
I give this property a 11/10 . Clean , caring and fast . I not only needed some information about units available and sizing but information about transferring my units state to state because i am moving . Keoni really kicked it up a notch for me and i am so glad i landed her on my phone call. Great work cupertino .
Used this place last year. Came back literally for the service. Front desk had trouble getting a promotion to work for the unit I was trying to get. They used real teamwork & even stayed calm and collected as a random customer came storming in interrupting a staff meeting, and what sounded like harassing other customers.
I am fortunate to have met Jesse,who was very patient on his first day of work here and helped me resolve all kinds of issues. The environment here’s great, and rental price is also very reasonable comparing with SF.
Keoni, the property manager, had been super helpful. I’ve been a tenant for over a year. During the time the rent increase went up twice. I was about to move out but noticed that the facility was running a special at a rate lower than what I am paying now. She helped me do the paperwork to move into my new space and made every effort to keep the new unit in the same floor. The big pain was moving all my stuff from one unit to another, but if it can save me $80 a month, it was worth it.
Also Keoni was the person that helped me a year ago when I first moved in. Super helpful!
Seraphina is amazing. Our access code was temporarily not working for the elevator while we were moving our stuff and she stayed with us whole time coming back and forth for us. Also the facility is great!
Wow! Best location I’ve rented from. Great customer service, great team and it’s a clean and new facility:)
Great facility. Clean and secure. Keoni was a gem. Very personable and took some of the stress of move day.
We had a very positive experience with Public Storage Cupertino!! The staff were incredibly resourceful and helpful, especially Rodney. The facility is well-equipped, including clean toilets, and I felt safe storing my belongings there. Kudos to the Cupertino Public Storage team for their excellent service!!
Keoni and rodney were so amazing in their service I'm glad am renting here!
Anabel gets 5 stars😁🙏🏼 Thank you for showing me my unit space & helping make it easy.
Thank you for your help! Anabel showed us great service and was very helpful in showing our unit.
Keoni was very helpful and made sure I'd get a storage room that met all my requirements. She very patiently explained all the terms and steps I'd need to go through to set up and access my room
KEONI KEONI KEONI THE BEST!
Honestly I have so much to say about how kind and helpful Keoni was to me today!
He helped me set up a whole new storage unit for me even though I mistakenly booked a smaller unit and she adjusted the whole thing so quickly and kindly.
I truly hope she gets the credit she deserves for the hard work she is putting in!!
Thank you so much again Keoni
I had a fantastic experience with Public Storage! The staff was incredibly friendly and efficient, making the whole process a breeze. The storage unit I rented was impeccably clean, well-organized, and exactly what I needed. The staff, TY, in particular, was so helpful and accommodating, making my storage needs effortless. I highly recommend Public Storage for their exceptional service and top-notch facilities!
Thank you Keoni, James, Rodney and Jada for the great customer service!!! 🌻🌺
Property manager Keoni is the best in Public Storage.
Just an awesome place with terrific staff. Keoni Is a rockstar and and absolute pleasure to interface with. She is always going above and beyond my expectations. Just a great place with a great vibe !!
Convenient location, easy access, friendly and helpful staff.
First and foremost this facility has the best ALL-STAR TEAM EVER! Here’s a quick story, I needed my storage lock removed because I lost my keys.
But the problem was I needed the lock removed in 2 days because I had a flight to Florida to catch and I would not be returning any time soon. At first I was informed the process usually takes about 7 days to complete.
At that moment I felt as if my life just ended, but once I explained the situation to the representative Keoni this INCREDIBLE ROCKSTAR TEAM put in a rush and got my lock removed the SAME DAY!
I can’t thank this team enough for their dedication and support! As I’m writing this from the airport, to Keoni, Naida, Rodney, and James thank you all for everything and keep up the excellent service! You’re all amazing!!
Clean, very helpfull. Love this place if payment doesn't keep going up or will have to leave.& go elsewhere! We were never told that the payment would keep going up every 6mos or so. That was the reason we left our last place. We will have to get out asap if it does. Very sad as we actually like this place until then. If we had know it, we would have moved sooner. Will be looking for cheaper unit as we are 78 years old and on a fixed budget. Can't afford any rate hikes! Very sad!😫🙏😁
Rodney at the Cupertino Public storage gave me an excellent service in opening my new storage. He is a kind and caring person with lots of experience. Thank you Rodney
Hailie and Ty have done an excellent job on helping me !
Thank you very much !
Great customer service and very clean facility. Very pleased
Keoni is really a wonderful caring employee who will jump through hoops. She gave me a heads up that my credit card wasn't going through. That was the app's fault. And was very patient. Stayed on the phone with me to make sure everything was working. Very impressed!!
Very new and clean facility! Love it here!
Ty was super helpful and walked me through all the steps being new to this facility. I appreciated the extra time that he spent to find units that were convenient for me and to show me them. Thank you.
The storage unit is very clean and it’s very secure and safe neighborhood so I would recommend. Keoni at the reception was super helpful and friendly! She helped me out through the whole process. Words can’t say enough! Thank you!
Very good service. Climate control storage building makes it comfortable to move around. Very attendant employees makes thing easier. Will recommend this place.
Phenomenal customer service
Clean facility, staff knows their stuff! Really glad I came here. To say they helped is an understatement! Especially the manager she went out of her way to help me really pleased with this location
Jennifer helped me to reduce my rent rate, amazing!
Jennifer was very helpful. Even though we arrived right before closing, she took the time to show us the exact unit location. She showed up the app to download for easier access to the building, and gave us all the information about the nuances of the storage unit lock. 5 star for the service.
Jennifer was of a big help....and helped me to get my rental space smoothly and without any issues...very friendly
Jennifer stayed late to help me out and secure my space because of issues with the e-rental! Thanks Jennifer for going above and beyond to secure my space.
Jennifer and Jaida helps to assist to get storage unit and complete the event of proses and show the size unit. The facility is clean and very friendly and help ful
In a safe location and feels very clean! Jennifer is very friendly and will work with you to get the best deal for what you’re looking for.
Highly recommend this place. It’s safe, clean, and the staff are professional. I was assisted by Keoni today and she was wonderful. She answered all my questions, walked me to my unit, and made sure I was good to go. Also Jennifer (spoke with her over the phone) and James (helped me use the keypad) were great too. Thank you!
Jennifer was very helpful. She helped me get the correct rental unit one with roll up doors instead of door on hinge which limits the ability to store large items...Jennifer also took time to find the unit close to the elevator. 5 star service she even helped me load the app and showed how to use the access code. Public Storage hires great employees.
Very good service! Very helpful. We left something behind during move in; Jennifer found it and kept it for us. Thank you!
prett nice storage experience. Everything can be done quickly and easily. Kudos to James and Jennifer, they are really awesome and helpful with my move out.
Jennifer is amazing! She stayed late to make sure I found the right unit, close to the door and of good height, given my physical limitations. She is very thoughtful and caring, as well as communicative. She offered tips and suggestions, made sure my access code worked, taught me how to use the app and use it for entry. I felt very fortunate for her kind assistance into the late eve.
Jennifer stayed open past closing hours to help me with my eRental for a new storage unit that I rented online.
Jennifer at the front desk did go above and beyond to help us with the reservation! Knowing that we have a travel plan for the next day, Jennifer volunteered to work overtime to help us finish the registration process and to walk us through the entire storage procedure. We really appreciate it.
We apreciate & very happy with the Service this Location Provide to They Client needs. Jennifer the Manager & all The people who Work At The front desk on this Location always on top of everything you need, top A Customer service, Well done 👍
Jennifer went above and beyond to assist me with the reservation. We were cutting it close right before closing on a holiday weekend, with a travel plan tomorrow. She went over time to get me a spot and I’m so happy it worked out fine!!
Exceptional services! Thankyou so much to the manager and crew! Helped me in more ways than one. Super friendly gave me a tour and got me exactly what I wanted to fit my needs. Again thankyou
I just set up an account here and I was helped by Keoni. I don't write a lot of reviews so when I do write one, it means I went through an experience that really stood out. Keoni was extremely helpful and on top of things, very energetic, and very personable. She knows the building inside and out and we were able to strategize the best location for what I was trying to accomplish. I also want to add that when I arrived she was on the phone with a customer who had an issue and was upset, and I overheard her handling the interaction very well, acknowledging the customer repeatedly, maintaining her composure as she explained options, and moving towards a solution that considered what they needed. Throughout this call, she took moments to check in with me and another customer and repeatedly let us know she would be right with us, so she did not leave us hanging. I appreciated that a lot because typically customers will be ignored when an employee is dealing with an issue. Keoni then focused 100% of her effort towards us when it was our turn and I was able to get into a great unit at a great deal. She also walked me up to the unit and made sure everything was prepared for me on the spot so I could start moving my things in right away. The entire time she was very upbeat and easy to talk to. I strongly recommend this location because the employees are on top of their jobs and they are focused on customer service as the first priority. If I was still a manager in retail I would be recruiting her right away and/or offering her a competitive salary to keep her as an employee. She is one of the rare ones!
Biancha did a fantastic job helping us to rent the correct size of storage during May. It was the first time we rented a unit and we made the wrong reservation for a small unit (5'*5'). We didn't find out the mistake until we saw the unit and the office was about to close. Thanks to Biancha's great service that we were able to change to a larger unit with the registration rate. If not with her help, we won't be able to move our stuff the other morning with the scheduled moving company. Also, this is a new clean place to store stuff and we definitely recommend it. They provide good service and get the job done quickly. Many thanks!
Keoni is very sweet, helpful and knowledgeable.
This place is great 2 thumbs up👍👍....
Bianca provided an amazing customer services, she was of great help and provided us with the best solution for our situation. She guided us well and according to our requirement esp making an estimation based on the boxes. She's very respectful, well mannered and super friendly. Just because of her this has become my go to public storage from now on.
Jennifer help get access to space E-rented right before office closed.
Showed how use
Public Storage App on
My cellphone to get quicker access to get in & out to my space.
Went Above & Beyond
Show how where space& use Elevator.
Go See Jennifer
She's Totally Rocks !!!
Clean facilities with convenient dollies and elevators. James was friendly and professional - a true gem of customer service in the Bay Area. Overall a great a experience that helped a ton with my move-out.
Some things to keep in mind:
• you will either need to bring your own lock or buy a lock from Public Storage for $20
• insurance costs $15 a month and kicks in after the first month
Thank you very much for Destiny, Keoni, Bianca and James. They are very professional and amazing customers service. They made the transaction super easy .
Jennifer is very helpful with move-in! Closest location to elevator and fast access to app. Helped me download app. Got best deal on internet. Very helpful and kind too!
A1 service and 5 stars for the cleanliness and quality of the facility when it comes to safety, its climate control system and management. Keoni, Destiny, Bianca and James were all very helpful and assisted me with my reservation and move in recently and it was one smooth process. Kudos to the team in Cupertino!
Keoni was so nice and accommodating!
The manager Jennifer was great! She made sure we were able to get the best deal. We had a storage at a different location and we were thinking about moving to this one. She discussed with use all our options and even put in a request to see if she could get us a better discount and stay where we were. Thank you so much Jennifer for going the extra mile!!
This review is for Public Storage in Cupertino. It’s relatively new and they have lots of spots available. Got a good deal during Memorial Day sales. Keoni is great to work with! We went the day before and she showed us the options available and was very helpful during the move. We needed a bigger unit and she helped facilitate that as well. Compared to the service at other locations, I would definitely recommend working with Keoni.
We had a really wonderful experience renting out a storage unit here, all thanks to Keoni!! She is a gem. Seriously. I didn’t know renting a storage unit cold be such a pleasant experience. And the units are nice and clean too. Thank you Keoni!
James was super nice and super accommodating with our requests!!
Found this location online and got a great promotional deal. When I visited the site in person I was pleasantly surprised at how huge, nice, and clean this place is. There was only one person there, her name was KEONI, and I am here to tell you what a gem she is. She managed to handle the incoming phone calls and get me registered within minutes. Best customer service I have ever had, hands down
Love Love Love this Public Storage location - but especially LOVE the extraordinary customer service that Keoni provided to us! Keoni was well informed, courteous, efficient, and friendly. All in all, Keoni made renting a storage space easy and quick!
Great customer service from KEONI! Toured me around the storage, mentioned details and options, and accommodated me quite well. (I had crutches at the time I was viewing my unit) Always carried herself with a positive energy.
The unit itself was a downstairs unit that was perfect for our needs with plenty vertical space. The building has only been in the area since last December, so it's a fairly new building.
KEONI is a great rep! She answered all our questions, explained everything about our terms and showed us a great unit to move our stuff into. Positive energy the entire time, and always has a smile. That's great customer service. If you need a storage unit, she's the one to go to!
It's a new storage so it's very clean. The customers I've interacted with are very friendly and staff are too.
Bianca was incredibly kind and helpful, and made the storage set up process quite easy. All the staff here are very accommodating and made adjustments for me as my schedule and storage needs changed. The 5x5 locker is surprisingly large for the price, and the units were quite clean and well maintained. Overall great experience, thank you Bianca!
Maria was great! She was friendly explained the process well!
Maria and Jennifer were very helpful, they provided great services!
They are very helpful and have great prices. Bianca was incredibly nice and provided great service!
Excellent price and location. Really appreciate the help from Maria who is kind and patient helping me check-in.
Maria was wonderful to set us up late on a Sunday afternoon and on Mother’s Day!
Maria was amazing Help me get a great great for my storage. Package supplies as well in the office rent ready.
Maria was very helpful today. She assisted me with my homeowners insurance process and verification.
Maria is a wonderful employee and went all the way to explain stuff on storage concepts 😜
Destiny and the front desk were awesome!!!! Easiest rental ever.
Big thank you to Selena Keoni and destiny!! These girls were so helpful finding me a 5x10 for a decent price ! I recommend working with any one of these ladys
Maria is awesome with my rental today! She gave me a great deal!
Selena helped with the closing of the short account. Being personable and polite made the transaction smooth. Perhaps management would be a good fit with her comprehension of PS policy. The facility is maintained well, with modern security.
This place is new, clean and very secure. The location is easily accessible, right off the freeway. The rates are also one of the lowest in this region. Keoni helped me with moving in, and she is one of the kindest and most helpful receptionist I've ever met. Absolutely like this place!
Selena and destiny were so much help came in looking for a storage after looking around they found they found the perfect size for me I recommend working with them.
I have to say that Keoni,Selena and Destiny are the best crew in the biz! If you want to have a professional and courteous team helping you then look no further! I'm very satisfied with this site and my unit. I highly recommend this location and guarantee you will be happy with your choice!
A big thank you to Jennifer and Selena who helped me navigate the non-intuitive signup system to get a great rate. The facility is super clean and very new.
Keoni made the move in flawless. Exceptional customer service, walked me to unit and gave all the information I needed. Highly recommend.
Keoni and James are the BEST!! Without a doubt they are the nicest and most helpful staff in the valley! The units are super clean and new, and visibility well maintained. Plus plenty of roller carts and easy parking.
I asked for my unit to be changed and was changed immediately. Keoni was very helpful.
Big place very secure...carts and elevator for easily moving my belongings
María, helped me with my service during Easter ! Very fast and professional!
Keoni helped me set everything up during a stressful moving situation. The facility is very clean and affordable. Lots of carts for moving. Highly recommend this location.
Hannah provided exceptional customer service and got me set up in the perfect unit in under 20 minutes. This site is in a new construction building, ultra clean and accessibility friendly.
Amazing customer service from Keoni, she was really helpful and kind. Brand new storage, great location!!
keoni is an amazing person, & SUPER HELPFUL! She is the best!!!
Hannah and Keoni were very helpful and made the experience effortless.
Thanks you
Great service from Keoni and Hannah! Nice personality and very helpful!
They are the best!
Seems like a great place... Hannah at the front desk was really accommodating in showing me the various rental sizes. Plan on becoming a customer!
I had a great experience renting a storage unit. Keoni went above and beyond helping me find a suitable storage space. She showed me around and was very friendly. I highly recommended this public storage.
James was a huge help checking in today. We realized the unit we booked was too small and he helped us find one that would suit our needs at the cheapest price available. All said and done in a very efficient manner.
I had the most amazing experience getting a storage unit ever. Keoni made it not just easy but fun. I recommend this place beyond 5 stars!!
Very clean and convenient space. Hannah was very helpful in showing me a storage unit of the size i wanted and describing the rental details
Keoni the best!
Helped with the whole setup process to renting the unit and even mentioned the discount when scheduling an appointment online. Can’t go wrong with this location.
I had a payment issue, Thanks to Mr. James Pollard help me through the drama. He's so helpful and patient and understanding. I highly recommended this PS to everyone. Clean facility Temperature control most of all the staffs were so friendly.
A terrific move-in experience assisted by James!
Keoni is wonderful and is very customer friendly. She is very thorough with her work and knows all the details. She was able to show the exact kind of unit I was looking for and explained the details well to me.
Keoni went above and beyond helping me find a suitable storage space. She did everything in her power to ensure I was comfortable, knowledgeable, and got the space I wanted. Keoni has a bubbly and welcoming personality with true professionalism that reassured me this was the right place to go.
Kiana not sure if I got the name right but young girl very helpful. From the moment I walked in she helped me no complications her customer service was excellent. Any one looking fo a storage I will recommend going here ask for her. She was fast and gave me all the information I needed. Someone needs to promote her she is amazing.
miss Keoni was so helpful and patiently showed me all sizes on each floor for me to choose from. I finally made up my mind the second time we met. Her expertise in storage selection meets my needs. I am blessed to have this clean and covinient location in Cupertino. The rent is so affordable. I highly recommend this brand new and temperature-control storage to each of you. Thank you again to Keoni.
Keoni was an amazing help with getting my storage situation set up! This facility is brand new and organized extremely well
Would recommend this space for anyone needing to store thier items
Good service, great pricing, safe space; thank you D. Salazar; will recommend to others!
Great deals and customer service from Destiny. She answered everything I needed to know last minute because I needed storage asap, she was patient and very nice to me. The price and size she presented to me was perfect for the things I needed to put in storage. I highly recommend if you need to get extra space. Ask for Destiny, she was great.
Thank you Destiny for all your help with renting my unit and took the time to help me with everything .
Keoni is the best!! Super easy registration and great building!
Keoni was exterminated helpful friendly and professional! Thank you for all your help.
Had a great experience renting a unit. Keoni showed me around and was very friendly and helpful. Eli at the front desk was also very pleasant to talk to.
Rochelle & Keoni welcomed us greatly both professional and friendly. Merci ! The place, ideally situated looks great. So pleased to have a brand new storage in Cupertino with climate control. Big wow !