Public Storage Self-Storage Units at 1870 Arnold Industrial Place, Concord, CA

This particular facility in Concord on Arnold Industrial is the worst that i have ever experienced. The bathroom was NEVER unlocked for nearly a year straight, although recently I've noticed that it's suddenly unlocked. i believe it's thanks to their corporate employees, whom had to take over temporarily due to an internal investigation of their own employees robbing the storage units at night. My brother was one of the victims. When he immediately notified the on-site manager that his storage was broken into, her exact response was "So. Call the cops." And then she slammed the door in his face. A few days later, we talked to several other people at the facility, and they ALL told us that they recently got robbed, too. And the monthly insurance that we all have to pay - it's completely useless unless you happen to have a receipt for everything you've ever owned. Ridiculous. We counted 28 cameras, but when the police came to help make a report, they discovered that only ONE camera was working. The one above the bathroom. Anyway, the regional manager is just as useless as the on-site manager, whom actually tells her own customers to go away & harrasses. Another horrible thing about this particular facility is the fact that they never notify their customers when their gate hours change, so if you drive from out of town, you've just wasted hundreds of dollars on a U-Haul truck, moving fees, gas, etc. And then the gate is locked in the middle of the day without any notification. Also, my gate code hasn't worked ALL YEAR, even though my bill was always paid on time. i called the manager, then i called the regional manager, and it was supposed to be fixed. But a few weeks later, i showed up & my code still didn't work. Lastly, when i first signed up my monthly bill was $80, and then every three months they increase the price by an extra $20 bucks, so now my bill is $180 per month. Oh and there's HELLA mice. Literally every piece of fabric, furniture, quilts, etc.... everything was nibbled on & covered in poop.

Vianca was AWESOME!!!!! So truly helpful!!!!! She deserves a RAISE!! Thank you!

Great place to have a storage very clean the staff is always polite and they keep the facilities in good shape. Sometimes hard to find someone in the office but they do show it for appointments.

I got a new storage unit and Vianca helped me set it up. She was beyond helpful and the picture of professional. She should be running that place in no time. I highly recommend you going to get for your storage needs!

Very quick and easy process for renting a storage unit, with Public Storage. Straight-forward and simple. Special thanks to Vianca for her professionalism and courteous accommodation.

Bianca was amazing at explaining everything, following up when needed, and helping me move out. Would recommend coming to this location over the others around here since it’s open until 9PM and has lots of large units

Super quick and easy and vianca helped me get the right size storage

Vianca She is so awesome and showed me every step of the way. Much appreciated.

Storage places can get weird, but this place and Vianca running things is great. She's been helpful each time I had a request re billing or moving to a smaller unit. Good secure climate controlled place

Very clean. Staff was helpful our first day.

Property management has been wonderful. She has been responsive and called and informed me of something I didn't know that I needed to address.

Vianca very helpfull

Bianca was very helpful with my move

I lost my key and the property manager was extremely helpful laying out my options in regaining access. She also renewed my lease terms at the promotional rate which was a very pleasant outcome. Thanks Vianca.

We needed to switch storage units and Vianca was extremely helpful and knowledgeable! Any questions we had she answered thoroughly. We appreciated her assistance during this process.

We never use a storage unit before but we are impressed with the quality storage system and the great service from Vianca at this location. She made everything easy for us. Thanks

Very nice lady in the front desk excelente service this location is clean

Renting the storage unit was simple and nice, Anna made the process very easy!

I bought a unit online, realized it was too small, and kindly asked to switch units. Without hesitation, I’ve been moved to a unit that I was allowed to see first to ensure it was adequate. Which it was! Very fast and prompt service, Brian is the go to.

I've never used a storage unit before, but I am SO grateful for Vianca's help! She is always extremely kind and patient with my questions and when I was having trouble setting up the first time, she came out promptly to help. The unit itself was also clean when we arrived and once Vianca showed me the ropes, I had no issue setting things up.

The staff are very friendly and supportive.

Good place Clean Nice staff

I’ve rented here for several years. Anytime I had a question or concern, it was quickly answered/addressed. Customer service here has always been great. I would definitely recommend.

Excellent customer service, with easy access to the rental unit. Highly recommend.

Very good service. Nice facilities, affordable and easy.

Very easy to get around and very helpful staff.

I had a great experience with Ieshia at the office. She went above and beyond to help me with a problem that she really was not obligated to solve. I unfortunately wasn’t using this location very long but Iesha’s assistance and personality really made me feel more confident about choosing this company.

Anna was very helpful!

Ariana was awesome! She was kind and answered all of our questions

Everyone here was so nice! I love that the concord location is half the price!

The customer service from the property manager I had at the time of MY rental, was really poor. Constantly, trying to pick a fight or cause an argument for absolutely no reason. The woman would get upset when I moved my own things, by myself to a new storage facility, as if I needed or required assistance of some kind to move my own things. She even got up early one morning to confront me inside the gate, while I was in the process of moving out, minding my own business, focused on my own schedule and process of moving out in the time I was permitted, so that extra $$$ was NOT spent on empty storage spaces. In fact, she was so abrasive, she literally got in my face and nearly spit on it, as if to cause a fight. It was really an unpleasant, experience.

Ms . Sierra was very professional and helpful. I highly recommend her . She did an outstanding service at public Storage in Concord.

Nice clean place

My storage unit was broken into twice, the person working told me "maybe it's someone who doesn't like you," after he had just waited hours to let me know that i had to put the entire contents of my storage back into the unit with about two hours left until they close. The other employees have been nice ever since my unit was broken into, but had previously been kinda rude to me each time we interacted. Raise the prices all the time too

Bianca was great

Excellent

Vianca is the Best!

Vianca was very knowledgeable and helpful!

Bianca was VERY helpful! And she was really nice lady.

Best service vianca the best thank you public storage

Vianca good service and very helpfull

This is the excellent storage facility I absolutely love it it's very convenient it's near my job it's near the freeway cheap monthly rate and it stays open late which I love because I can go after work without having to rush the staff that I have encountered here are very understanding helpful and appreciative customer service is beyond what I expected you guys are doing an excellent job keep it going

vianca was very helpful with what I needed and accommodated me with what I needed also

Trash

A lady was very patient and professional. She took all her time to help me

Clean, well run, and safe. I've enjoyed storing stuff here for years.

Good service

Wonderful service from Vianca, went above and beyond to meet our needs!

Bianca was very helpful and professional very clean facility saved me time and money.

Excellent service, clean and roomy storage units. Vianca was very helpful and professional!

Great service, price and Access

Vianca was very helpful. And so nice

Robert was awesome! Super helpful and accommodating. Definitely will be back! Thank you, Robert!

Vianca is so helpful and very friendly, is a very easy and fast check in , thanks so much

Vianca was amazing she took the time to walk me through a rental and had so much patience.

Love the new addition area looks great 👍

I’ve been renting from this storage place for years. Bianca is amazing she’s helped me when I needed to get a bigger one and downsizing multiple times. Definitely recommend this place

went to see a unit latrice was very nice and helpful and the facility was very clean looking forward to storing here when the time is right

Very nice, clean,people are grate.Easy in and out.

At first, I had trouble trying to get a unit on line. So I went to the office and got a unit the old fashioned way.... Face to face with a real live person! The young man that helped me was very helpful and made sure I understood everything. I was real happy when he rang me up and my cost was $22 less than my on line price! My 10 x 10 unit is a great deal at a damn good price.

Clean location, the doors are clean, the wireless door code reader works very well.

I am new to this area, and also first time need storage.. so i reserved and checked in personally to see the space, and I met Vianca , she was super amazing and so helpful. She took the time to help me and public storage is lucky to have her

I have a climate controlled unit which is great for not only keeping my things safe and comfortable.

Vianca & Tommie are the best! They both helped me out I love their customer service! Super sweet people god bless you guys for helping me! Happy holidays🙌

was very helpful and Compassion to my needs. I was very upset due to the loss of a job and my home needing a place to store my belongings unfortunately Her storage did not have The size storage I needed So she went over and beyond to make sure that I got a reservation online at Martinez miss California. I was very fortunate to be able to meet Vianca Gonzalez. Anyone who meets Vianca Gonzalez will get the best customer care and help. She is a blessing for me. I had to come and meet her in person so, I told her I was come to her store for packing supplies. Such as boxes packing paper and tape Wardrobe boxes. I was happy that I came in in person. Once again I left with a happy face.

Vianca is an amazing young lady. Very customer centric and the best employee that I ever met. Answers calls promptly and always ready to assist. And of course, she the reason why I’m still a customer of Public Storage.

I'm new to this location, but Public Storage on Arnold Industrial has been so great so far. I got a good price and a very clean and well lit unit. The property manager went out of their way to contact me when I needed an answer. Will be staying here for as long as I need storage!!

I can’t stand this storage facility. I had my unit broken into and nothing was done about it except whatever I did on my own with no help from the employee there. Very disappointing. Would not recommend renting here unless you want to be overcharged and underserved. Spend your money elsewhere.

Yes I had a very pleasant experience with (vianca)she was very helpful 👍 😀 and concerned about my situation.

Vianca she is a very nice lady and very helpful. Thank you for your help. I appreciate

Vianca was super amazing and so helpful. She took the time to help me.public storage is lucky to have her

Vianca was very helpful and helped me in a timely manner!

Bianca has been really helpful and knowledgeable in helping me set up my account. I've used this storage space in the past and they have always been very helpful.

Vianca was amazing! She was helpful and patient! Thank you!

Great Customer Service!

I have to say Mario is awesome he helped me on his lunch break so I could make a payment and didn’t have to come back , because I was making a payment for a friend. Now I call that OUTSTANDING CUSTOMER SERVICE. Way to go Mario Thanks ~ Debbie

Marty went over and above with customer service!! He definitely exceeded our expectations!

I was truly impressed with Mario and Vianca customer service and courtesy shown to me upon my arrival. The property was clean, orderly and well maintained. There was no trash and junk on the property as other storage places have. Their customer service friendly attitude was great. They where very patient with my uncertainty of which unit to choose that would accommodate my belongings. This was truly a pleasant experience that I had to share.

On the first day of helping a DISABLED VET, whose in a WHEELCHAIR, move his things in here and w/ no rules gone over, no lease signed, we get stuck in there and tried calling 1-800 number posted for help and TWICE after waiting 45mins the call dropped on us! The next day they call him, as we're still moving stuff in, 1st w/warning it can't happen again, but then call a2nd time to tell him his stuff needed to be moved out now and no refund for rent paid!! Then, when told that's fraud, the mngr. said, if we had stuff out by that night, he'd refund most of his money. With ALL THE TIME & $ SPENT ON UHAUL ALREADY (*1st night he took a loss due to gate code, given online didn't work, we didn't trip on them about this, but should've.) HE NEITHER COULD AFFORD TO KEEP the uhaul or ask us to miss more work to move it all again, so he told them no we will stay, since its paid for. Now, after being told I couldn't park my car in parking lot, outside of gate while unloading truck, to park on the street, they called PD and had my car towed!! Costing me well over $500 to get out!!? IS THIS REALLY HOW WE SHOULD TREAT EACH OTHER, MUCHLESS OUR VETS??! BIANCA( *store employee), you should be ashamed of yourself, bc your community surely is!!

Safe enough for me

Thank you for the quick and safe, easy access storage unit! Just what I needed to put my belongings for a month or 2, now I’m moving into my first home! Vianca and Mario were very helpful to my answered questions. And polite!

public storage made the process of moving much more easier. warm welcoming staff made me want to recommend others to this specific Public Storage..

I just moved from Southern Ca to Northern Ca and had to find a storage unit. When I called to confirm my unit I spoke to Mario. He was very nice and very helpful. Due to having problems with the move I had to postpone my move in a day later and was not sure I reserved the right size unit. When I finally arrived, Mario was an amazing help with getting me the right size unit and making sure I had everything I needed to move into my Unit. He even came by while moving my stuff into the unit to see if I needed anything. Mario needs to get more than 5 stars.

Well maintained and clean storage units.

This was my first time renting a storage unit, and Mario was very helpful, thorough, and made the process as straight forward as can be. 5 stars for this Public Storage location, and 5 stars for Mario.

Great customer service! Anytime I called this location with questions, they have been super detailed and helpful. The light in my unit had went out and I called and spoke to Vianca and she was very nice and helpful on how to have my light fixed. Upon arrival, I was greeted by Mario and Vianca. They both were very friendly and fixed my light ASAP.

Just booked my 5 x 5 space at this location and worked with Mario at the front office. Mario was super friendly, helpful, well informed and toured me through the space which is very clean both inside and out. Love the coded access and they provided the lock for this size space (not sure of the other sizes). My space is on the far side, but carts are provided to wheel things in and out and it was very easy. I needed a little extra time to check out a few things and ended up booking online which actually got me a better price, so consider this for sure. It was very easy to do...and everything is texted or emailed to you for contactless booking, if that is a preference.