Public Storage Self-Storage Units at 3950 Pacheco Blvd, Martinez, CA

Helpful and kind good service

Nice staff, clean area, storage unit was good for my needs. Also easy access to my unit. I would recommend.

Chris has been absolutely amazing! Helped me find a great spot for my travel trailer for a long term duration!

I’ve had many storage units over the years. I can honestly say working with the staff here, specifically, Chris has been a pleasure. Answered all my questions and very helpful. The facilities are very clean.

Great experience. Answered the phone in person and when unavailable would return calls promptly. Very helpful with billing questions. This is how service used to be, human to human experience. Thank you

Chris was fantastic to work with! I found a perfect spot for my RV. He managed everything professionally and it is always very friendly. Thank you for a great experience.

It. Was. AWESOME. they are super great there

Chris was amazing to work with! Secured me a spot for my RV within 2 mins of speaking with him. He handled everything professionally and delivered as said!

Finally a storage facility that has friendly managers! Chris has been a pleasure to work with, the facility is always clean and well maintained. Couldn’t ask for a better experience. Thank you!

I recently had the pleasure of interacting with Chris at Public Storage, and I cannot express enough how impressed I was with his exceptional customer service and friendliness. He took the time to understand my storage needs and provided thorough explanations of the available options, ensuring I found the perfect unit for my requirements. What truly stood out was Chris's genuine willingness to go above and beyond to assist me. He patiently answered all my questions, offered helpful suggestions. Thank you, Chris, for making my storage experience so positive and enjoyable.

Been with this company for about 4 years. Very clean place, storage are nice, but expensive. People who work there like Chris very friendly and helpful. Like that it's close to where I live that's a plus!

great service！

Lisa and Chris were both an absolute pleasure to work with. Their customer service skills are exemplary, which is hard to come by these days. I will definitely be recommending Public Storage in Pacheco, CA to anyone that I come across looking for storage solutions.

Hi I currently have a unit here and this storage is very clean. There is an employee that has help me to the fullest her name is Lisa Marie. She’s always going over and beyond. Helping all people in need. She’s always cleaning the units which I’ve had a lot of storages in my days and there always dirty! But not with Lisa around she’s the best!

The tension on my roll up door was loose but Chris stepped up with his mighty screwdriver and saved the day!

Lisa Marie is awesome! Thanks for all your help and therapy lol

Chris is awesome. it really shows that he keeps the place clean. Always able to help us with our questions and needs. I feel like my belongings are safe. Thanks!

Chris is very helpful & he keeps the place very clean & well maintained

Extremely clean and easily accessible. The whole facility is kept up and monitored very well.

Great service, only complaint is if you have to use the restroom try going before you get to this place. Bathroom floor had pee all over it.

Chris is great. Customer service is awesome. Very clean facility, top notch. Thank you public storage.

Andy was great, gave me all the information needed to pick the right storage, with great directions on accessing my space

I have been a tenant of this facility for many years. I currently rent multiple units. On site manager Chris has always been extremely helpful in addressing my storage needs and always goes above and beyond what is required of him when he makes recommendations to me about how I can maximize my rental experience within this facility. Chris is a true asset to Public Storage and he sets the standard for what an on site manager should be. It is truly a pleasure dealing with Chris regarding my storage needs and I express my sincerest thanks to him for all the help that he has given me.

Chris, since you took over this public storage, we have seeing a lot of improvement, the place is clean always on the property and you are able to help us with every questions.

Very happy with the new on-site manager he's been very helpful with a keen eye towards security & cleanliness. I can rest easy at night knowing my belongings will be safe!!! Its also very nice that the bathroom is always clean!!! Thank you Chris and Lisa

Just rented another unit from Public Storage and it’s always top service. Especially this location has bunch of available unit which is always convenient. Thanks Lisa for being friendly and professional

Buen precio

Lisa Marie was very helpful and pleasant to work with and went beond the calls of duty to help me rent a unit . unfortunately corporate headquarters did not have the 1 dollar move in special going on at this facility even thought it says it on the public storage website . very misleading.

Very safe and friendly

Lisa Marie was phenomenal. Great customer service diligent with way above and beyond her line of duty to make sure I was taken care of. She is definitely a keeper I would recommend giving her a huge raise or bonus. We need more of Lisa Marie in the world today, I would give her 10 out of 10 stars. Camille Macfarlane

Lisa Marie was very helpful and it was a great experience! Thank you!

Awesome service here last cpl years, thank you for all your help. Suzanne is a great manager

Suzanne has alwsys been so helpful. Great service, safe units. We've had three storage units here over the years, only leaving now because we're moving out of state.

My husband and I rented a storage unit for one year. Whenever we needed assistance managing our storage space, Suzanne was extremely helpful. She always returned our phone calls right away. Even when we needed to downsize to a smaller unit, Suzanne made the process feel less overwhelming by assigning us to a smaller unit nearby. And once we made arrangements to vacate our storage unit, Suzanne was very helpful with our request to have a shipping container placed on site.

Susanne the property manager was very helpful and followed thru with taking care of all my concerns and questions in a very timely manner

Suzanne was amazing 10/10 customer service! Fast and friendly!

Very connelly, staff is always super friendly and extra helpful.

I just rented a storage unit and had an excellent experience with Suzanne onsite manager, we laughed alot and she made the process very easy and actually fun. Thank you Suzanne for your help.

Suzanne is awesome manager who cares for her facility and her customers safety.i definitely would recommend this facility. Best ps by far!!!!!!!!!

I have stored here for a couple years and am very happy with the service from the employees and never had any issues, i know my items are safe. Suzanne is an awesome manager.

Suzanne was really helpful to us during our check in. We had some issues with the space and with her problem-solving skill along with her five star customer service minded, she was able to help us got what we needed. Excellent!

Absolutely fantastic staffing. The main clerk there is phenomenal. I had a small issue with my rental unit and couldn't get in. She jumped into action resolving the issue immediately and got my access back. Fast, friendly and secure. Best place ever!!!

Susanne, the property manager, is very helpful and kind! I needed assistance in moving to a different unit to get a better price and she was able to help me kindly and efficiently. I also make frequent trips in the late evening near closing time and I’m appreciative for her flexibility as I wrap up work in my unit. The property is always immaculate and well organized. Staff I’ve spoken to are always very helpful!

Suzanne was very helpful with her historical knowledge about what could have been in our Storage Locker. We were new Staff and had no idea. She was Great!

I have to tell you all that I try to avoid Large Corporation run businesses. I try to patronize small, local, family run businesses. I took a chance with this Corporation. What I discovered was that the PEOPLE who work at this business are so excellent, so caring about customers, so helpful and so friendly, I think I am going to stick with Public Storage. There was a glitch with my account, and Sabrina, one of the managers, simply invested her time and energies in making share I was taken care of. She was personable, professional, and persistent -- clicking away and away at her computer until my problem was resolved. I had just had hip replacement surgery, and the office had no custoner seating, so she GAVE ME HER CHAIR, and did her work standing up. I was only referred to as space #447 util my account was located, then I was TREATED like a real life human being, with a NAME! When I rented the unit, I was initially impressed with Suzanne, the on-site manager. SHe too was polite and professional. SO, this review is five star becasue 100% of the STAFF at this location are FIVE STAR FOLKS. I was so impressed with Sabrina's service that I came back with a thank you card and with a Jamba Juice gift card. You don't run into this kind of quality treatment often. I'm one of the folks who has no problem registering a complaint when something needs improvement. It is a joy for me to see the good and say it. Sabrina and Suzanne are examples of the good in this world!

Suzanne is very nice. She’s the type of person that you won’t hesitate to approach. She explained all the details. All the questions that I asked has been answered. Overall I’m happy with the service.

Suzanne was amazing :)

This place is absolutely the best! I have been a loyal customer for the past 3 years and everything works as smooth as butter. Also, Suzanne the general manager is the most helpful person you’d ever meet. Kudos to Public Storage on Pacheco Ave!

The access hours online are INACCURATE and they won't update it. You can only access your unit during the office hours. 0/10 recommend

Suzanne is awesome! Very helpful and informative! Thanks, again!!

Suzanne was great and was very helpful. Thank you.

I would love to recommend this storage spot to anyone! Great assistance from Suzanne! Professional service. Clean and secure enough to contain your items!

I have been here for over 2 years and I have been very happy with the service and Suzanne is so easy to work with and has been amazing the entire time I have been here and I have changed units a few times but she has always been there to help me find what I need. She is the only one I have seen who keeps the place clean and tidy! She is amazing! Thank you Suzanne!

We have stored here for a few years and have been very happy with the service. I would recommend this Public Storage to anyone looking to store there stuff, Suzanne has always been so nice and helpful.

My family all use storage units. I’ve seen the whole gamut and I feel this location is best, especially because Suzanne, the manager, is so present and personal. Thanks for your knowledge and lovely customer service, Suzanne!

Suzanne is awesome! Friendly available and great service. Proud of her property and it shows. Thank you!

The service was great and the storage is great as well. Thank you Suzanne.

Great service here, property is clean and Susan takes care of you for any help you need!

Friendly, professional and efficient. They made the whole process so easy. The facility is clean and easy to navigate. We highly recommend this storage business.

Suzan was extremely helpful, informative, friendly and just what I needed in a hectic move situation. Very professional. I am looking forward to a smooth move, she set my worries to rest. Great employee. Excellent Service.

I needed help trying to figure out which storage size I need for the bulky items that jus don't fit in my apartment anymore, and Olivia was a big help. Very sweet and patient with me and made sure all my questions were answered and my needs were met as best as they can.

Olivia was helpful .lady she help me with transfer.im happy with her service

Thank you Suzanne !! I closed out my storage on 2/13/22. During this process I went to the office for assistance . Suzanne was so friendly and helped me through all my questions and concerns. This was an emotional day sorting through memories and having to let go of some of them. She knew how I was feeling and was right there to support me. Amazing customer service!

Suzanne at the Public Storage located at 3950 Pacheco Blvd is AMAZING. We've been customers since 2017 and she has gone above and beyond to ensure we are provided with the best customer service and rates, thank you Suzanne!!!

Suzanne has been great to work with. She's always helpful, accommodating, and has provided excellent customer service as needed.

I have had personal property in storage since I was diagnosed with Cirrhosis. It stage 5 extreme. I never been late on a payment and I was Dec 2021. My fees went from $197.00 to $368.00 and then before I could gather any more money it went up again. I am 62 years old and, well ,um I'm dieing. I had two surgeries in 2021. They knew my situation. I had a friend try to pay them for me 3 different times but every time they went there no one was in the office they waited as long as they could. Then in January I called them no answer then I received a voice mail saying I owe$ 568. And some change. Well I get $816.99 in disability pay, still. And couldn't walk very well. Needless to say they sold my stuff Cirrhosis haven't heard from them about my personal papers, pictures or anything else. Thanks

Olivia at the front office was what we all wish front desk people everywhere would be! I needed pretty detailed help two days in a row and was a bit nervous to go in the office after previous experiences. I ended up getting much more attentive and kind help than I was expecting. I was even considering moving to another storage place, but I'm glad I went in those days and decided to stay at this location. Thanks!

Suzanne is such a pleasure to conduct business with. She always provides excellent customer service with enthusiasm. Thank you Suzanne for your hospitality and making customers a priority.