Public Storage Self-Storage Units at 150 S Buchanan Circle, Pacheco, CA

Michelle

Michelle was knowledgeable and super helpful!

Heather is very friendly, patient and warm. I highly recommend using this location.

Very good!

Hello, Thank you so much Michelle and Heather were so amazing and helpful with getting me my storage. They took the time to explain all my options. I am forever grateful for their help, especially during the hot difficult days when it can cause folks to be short fused. They were amazing and may trip out here less stressful. A million thank you’s to both of these ladies. Ben

S Buchanan storage in Pacheco - glad there is always someone at the front desk to assist me. Not the case in the Martinez facility. Very helpful.

As a disabled senior, I have found Heather, Rob, Michelle, and Jennifer to have gone above and beyond the expected service and were extremely helpful and courteous.

Easy access and clean facilities

There was an issue with my locker, but Michelle was there to resolve the issue in just a few minutes. Excellent service!

This was the first time I utilized a public storage space, and my experience was awesome. Every single person I dealt with was easy to work with, knowledge, and helpful. I was going through a difficult transition in my life, so this was beyond appreciated. The grounds are well kept, the staff was awesome, which made this a very positive experience for me. I felt that they listened to me and did their best to guide and help me. Great customer service! I recommend them highly! Thank you!

Michelle was Really wonder .She was Great..

I recently rented several storage units at your facility and Michelle was over the top helpful with everything I needed. She even went with me and inspected each unit to insure they were clean and in good condition. Overall I'm very impressed with the entire place. The bathroom was even spotless. Thanks again Michelle. Kevin Wendt

Rental went smooth Michelle and Heather were great and easy to work with

I store my car at this location and never worry about it being safe

I will give a negative 5 review if I can So I rented a unit for about a year and never missed a payment and had no issues When I was relocating, I cleared everything out which both office assistant helped with the process and when I was done I checked in with them to make sure I'm good to go They both said I was as long as everything is been cleared and I will not need a receipt or sign anything binding me to the contract even though I insisted on a receipt for my clearance which they refused Unknown to me they did not clear me out of their system and have been billing me and continue to bill me for over 2 months pretending they are unaware of my relocation and me vacating the place. Now they have a lein on me and trying to put me through collections 1)CAN U SO CALLED FORTUNE 500 BILLION DOLLAR OPERATION STOP BOMBARDING ME WITH PHONE CALLS, EMAILS AND VOICE MESSAGES KNOWING I DO NOT OWE U A DOLLAR AND A DIME? YOU CANNOT BLAME ME FOR THE MISTAKE AND NEGLIGENCE OF UR WORKERS BECAUSE THEY FORGOT TO CHECK ME OUT OF THE SYSTEM AND DO U THINK U CAN COERCE ME INTO PAYING FOR SOMETHING I DO NOT OWE? AN EMPTY STORAGE? Stop masquerading under the guise of a fortune 500 co operation while stealing from regular people who don't owe you a dime AND OH.... SHOULD I TALK ABOUT HOW MANY TIMES THE RENT WENT UP IN LESS THAN A YEAR OF RENTING REGARDLESS OF THE LEASE TERMS? I guess that will be a discussion later PLAIN AND SIMPLE I DO NOT OWE YOU SO STOP HARASSING ME THANK YOU

Fantastic service from the lovely manager thank you

Great service! Michelle was awesome! Really took care of me!

The ladies Michelle and Heather were helpful and friendly. Had a great service

Jennifer was extremely helpful VERY nice and patience. I had online account difficulties and she help walk me through the process. GIVE HER A RAISE!!!

First time renting a storage unit and Michelle is the BEST. She went out of her way to show me the best storage locations and was so pleasant to deal with. Great customer service.

Heather is amazing and has great customer assistance very friendly. Been here for years love it

I just wanted to share my experience at Public Storage in Buchanan Circle. I’ve been looking at several storage facilities, and when I was greeted with the kindness, I was shown today, and the EXCEPTIONAL customer service… THAT SOLD ME! Michelle is a perfect example of “true dedication” to her customers and her job. Above and beyond! She answered all of my questions (and I had quite a few) and was very informative. and professional. I Highly recommend Public Storage and property manager, Michele.

Had the opportunity to be helped by two amazing employees Heather and Chris here in Martinez. They made every easy to understand, quick and seamless. Grateful for your help!

Great Experience!

Very nice people, stress free

Kind and helpful staff. Easy to access locations with great sizes for the prices.

This has been one of the cleanest locations I’ve ever been to! Also the customer service was excellent. Highly recommend

its grate storage very sicure ask for hedder in the ofice

Heather was awesome

The blonde lady at the front whose name escapes me at the moment has helped me multiple times, and my mother transferring one unit to another two units to one making our experience as easy as she possibly could. This has happened 4 to 5 times now I just wanted to give this lady recognition because of how great her customer service is and the way that she conduct herself and how friendly she is and knowledgeable thank you so much for all your help for me and my mom, I appreciate you

I first rented out a 8x10 unit that was offered to me over the phone for a daily special through customer service, not the actual front office. When we arrived we weren't satisfied with the unit given. Heather(Manager) helped us switch to a bigger and nicer unit hassle free the same day. Very satisfied customers.

Love it here, Heather and Latrese are amazing! Super helpful, and the office is air-conditioned!

They are amazing here

My experience with this Public Storage unit location was extremely positive from start to finish. We only needed the unit for a few months while my daughter moved back to the Bay Area. I did everything online, received timely and frequent communications and easy to follow instructions that were especially helpful when showing up at our unit for the first time in the early morning with movers. I showed up at the office on the last day of the month to terminate the contract without a key for the lock. Rather than make me pay an extra month, they offered to cut the lock so they could access the unit and end my contract. Excellent customer service, I would say.

This place is always neat and clean. Wide range of gate hours. Heather had always been exceptionally helpful.

Secure, clean facilities and Heather in the office made my move experience super smooth. Happy with my experience here.

Checking on our storeage

I would say excellent service and Heather very very well. Thank u

Great service, Heather made my experience quick and painless!

Heather helped us out when we really needed it and I would recommend this storage facility to anybody.

Came in to look at a unit and ended up having the gentleman Robert show me several, I had a ton of questions, and he was polite every step of the way! Very knowledgeable! When I am ready to get my units I will definitely be back here! Thanks Robert!

Great location for me. Great staff. Great sales. I love the app for remote entrance and bill pay.

I kept my things here for 2 years, the facility was always clean and my things were safe here ! Good and helpful staff as well, definitely highly recommend!

The place is so dusty dirty. Everytime I go there to help a friend my car get covered in a gritty dust all over. They should maybe think about investing in a pressure washer.

Best experience with management of this storage facility. Heather Witting is awesome to make sure customer like me are taken care for with advice how to utilize my storage unit. This storage location is always clean and I feel totally safe with my belongings. Highly recommend this storage place. I am a customer since 2010, still am.

I have been a tenant of this facility for many years. I currently rent multiple units. On site manager Heather has always been extremely helpful in addressing my storage needs and always goes above and beyond what is required of her when she makes recommendations to me about how I can maximize my rental experience within this facility. Heather is a true asset to Public Storage and she sets the standard for what an on site manager should be. It is truly a pleasure dealing with Heather regarding my storage needs and I express my sincerest thanks to her for all the help that she has given me.

Heather is so great and runs a tight ship. the container units need to be ventilated better to avoid mold.

The live-in managers are as rude as can be. I pay a ton of dough for a small unit and every time I go there, the managers' Range Rover is sitting in front of my unit. Yes, the manager always comes out to ask if I need it moved, and I usually say no. I should not have to deal with this every time I need to access my unit. Yesterday I needed to put heavy items in my unit and both managers needed to move their cars. The male got all huffy and burned the tires while relocating the Range Rover. Once again, I should not have to deal with this to access the unit that I pay $300+ a month for. ------------------------------------------------------------------------ The cost is way out of control, as stated below and this is for a 10x10. We’re confirming that a payment in the amount of $225.00 was made on 08/02/2021 and now, We’re confirming that a payment in the amount of $329.00 was made on 04/02/2023

My good friend suggested a storage company I should look into ; when we relocate to our new place . He suggested that I seek the assistance of a guy name Robert Macias .He said Robert was able to answer all of his questions concerning all the services his company had to offer . Looking forward to working with Robert . I know Robert has to be good at what he does . Because my friend is picky as all get out !

The Manager Robert is super friendly and helpful, I did not end up renting a space with him that day but I was definitely impressed with his professionalism and ability to answer all my most pertinent questions effectively and throughly. Thanks again, Robert!

Heather has been absolutely amazing since we moved into our 1st unit almost 3 years ago. Since then she’s helped us transition into bigger units and recently into 2 more as our business is expanding. There are other self storage units nearby with competitive pricing but I honestly stay because of the service provided here by her and Chris. Thanks for representing Public Storage service on another level superior to others.

Started renting a unit here about 3 months ago and have not had any problems what-so-ever. I remted a single shipping container due to an unexpected move, for $180 gice or take $10.00 i was able to get a unit sufficient enough to store 2 bedrooms, a kitchen and a living room, one bedroom didnt have a bed so maybe im cheating but either way, if you know how to store things or pack stuff appropriately the unit is big enough to fit a considerable amount of belongings. The only issue i had, and it was do to the sporadic moving situation, i had too many people coming and going to my unit helping to load it, and apparently some of us stayed longer than what is allotted. Thats fine and all, they did suspend access to our unit but the issue was resolved, my advice for you all is the following: 1. Let these guys know your situation. so you dont look bad and they can either accommodate or inform you otherwise. 2. Read the contract and rules carefully and completely. 3. Do what you need do and GTFO. 4. Dont bring anyone you dont have to. All in all these guys were accommodating and we worked out the issue but it would have been nice to avoid it all together, remeber your renting a storage unit not an apartment or house you can do whatever at!

Run around forsure. Bad management with no follow through and care for customer relations and service. Managers seem to be away with doors locked and no one at the counter. As well as district managers being on vacations. Stand in district manager didn't even try and work through with my concern and give me a return call. // Be ware of trusting the business and managers at this site modeand

Great location. Super helpful staff 👍

I have been dealing with public storage for over 30 years and I have met and dealt with this one woman, Billy Liyao who has been the nicest, helpful and polite person that I have ever dealt with from public storage. I want to publish this review from Daniel Wieland.

Run for your life. The business model here is borderline criminal. It's a bait and switch scam. As soon as you do the work it takes to move in, the rates will increase. Not slightly- the rates will double in 18 months. Customer service at the counter is good- but customer service via the corporate office is a nightmare. How bad is this? Well, read some of the horror stories about Public Storage online. Public Storage has a history of increasing rates for people on fixed incomes, then simply seizing the contents of the storage locker when people fell behind. They were happy to do this... during the Pandemic. Wow.

Chris is really helpful and mellow, and will keep it real with his potential clients. The one thing I felt when being assisted by Chris was he had my back and wanted to help me make the best decision possible. Tammi at the nearby location called over to Chris to reserve my unit and Chris postponed his lunch to help me out. I really appreciated that. Between Tammi and Chris of Public Storage, they motivate me to look toward the brighter sides of life and be as helpful as I possibly can, as well as patient. Chris helped me to establish my unit, as well as tips on properly securing my belongings upon moving in. I would recommend this location as well as the location located on Concord Blvd. nearby where Tammi is. They will have your back!

Caveat Emptor! They will continuously put your rate up, mine has more than doubled in just over a year. They sent an email over Christmas advising they are now increasing the cost again by 24%. Basically an unscrupulous landlord. I recommend also checking the Yelp reviews, a lot more people complaining about the non-stop rate hikes.

Great location super clean and secure

Good staff . Helped with my account and fixed my auto pay. Made everything good again. Thank you Sublic Storage

Had a slight billing issue but a customer service representative made it right. I recommend the facility and would use them again.

Heather’s customer service was amazing! I was having issues at another location with a unit I was trying to occupy and Heather saved the day. Thank you so much Heather for working on a federal holiday and making mine and my husband’s lives easier!

I've had previous storage units with other companies and cities previously. This is the far best I've had. Very friendly staff especially the Manager I will refer to as H. Extremely helpful, knowledgeable, patient as she listened to my needs as it was an urgent need. We even laughed a few times. The experience was professional and timely. Very Clean facility including the grounds and unit. Facility seems very secure.

The staff was very friendly and accommodating. Great service!

It stays open until 9:00 P.M. mow instead of 7:00PM, like before. The app on your phone let's you enter without leaving your car. Awesome... Heather is always a pleasure and willing to help you with anything that you may need at the Facility. Thank you Heather, I am glad that you are still there

Chris is Awesome! Great customer service. Having a really hard time financially and was able to go back to my same rate before. I have been a long time customer and stressed about increase and didn’t what to do, physically unable to move or pay increase. I’m a happy customer once again! Thank you Chris!

Today I visited PS, 105 S. Buchanan Circle Pacheco, ca.the lady behind the desk is friendly Knowledgeably she answered all my questions to my satisfaction her name was Heather if all people carried themselves like Heather The business world would be better off ! Thank you public storage for hiring Heather.

This place is really great . Heather really has amazing customer service skills and helps with all of our needs or questions !!!

They were so nice and funny! I went yesterday to buy a storage unit for just myself. It was a super small closet type space. I had to go back because my brother wanted to store some stuff too and wanted to see if we can get a bigger one. She was super understanding and let us get a bigger one. If you’re looking for storage and good customer service come here! :)

Heather was amazing today!! looking forward to coming back and seeing her next month!!