Public Storage Self-Storage Units at 23811 Ventura Blvd, Calabasas, CA

Karyn made this process seem less and her customer service was 100% the reason I went with this facility!

Karyn was awesome super efficient helpful nice!! Amazing? A!!

Karyn was very helpful . thanks

Happy with my storage! Always clean and I’m glad it’s open till 9. Karyn at the front office is always helpful when I have questions or concerns. Recommend for sure!

sometimes a company can be nice just to get your business, then slack off. But Karyn has been exceptional and consistently helpful. Thank you for her and her attention to details

Karen was so helpful and nice throughout my time storing here. Easy access to my unit and no problems while my belongings were here. Would definitely come back if ever needed and recommend to everyone!!

Wonderful and speedy service

Karyn was extra helpful and pleasant. You have an employee there who represents Public Storage very well

Karyn is very helpful!

Karyn doesn’t just go the extra mile—she goes wherever is needed to ensure her customers leave satisfied. Whether answering a simple question or finding a creative solution to a complex need, she does it all with a genuine smile and an open heart. Her deep knowledge of the facility, combined with her kindness and commitment, has transformed my experience at Public Storage into something exceptional. She has set a new standard for customer service and has turned what could have been a routine process into something remarkable. Her efforts to help are deeply appreciated.

It’s clear that Karyn isn’t just doing a job—she’s building relationships. She consistently goes out of her way to understand the unique needs of each customer, approaching every situation with empathy and genuine care. Her dedication shines through in the way she anticipates challenges, always ready with a solution that feels both thoughtful and personalized. Karyn has turned what could have been a simple transaction into an experience defined by trust and kindness, and it’s rare to find someone who so effortlessly brings both professionalism and humanity to their work.

Excellent customer service, I felt very comfortable and confident my belongings are safe

Karyn was incredibly helpful in finding the right space for my belongings!

Great place for storage! Owner is very nice and friendly. Always helpful when you need anything around the unit. Storage is very convenient and easy to access.

Terrible situation getting in & out! Had pin # & didn’t work-lady let us in! When finished couldn’t get out-no one there! I went out the gate & then couldn’t get back in… horrible! Finally a truck came in & let us out! Hope this is not happening again! Carole Samios

Karyn provided us with amazing customer service. She was very detail oriented and was beyond happy to help us. Thank you Karyn!

I have been using the Calabasas public storage for almost a year and I must say Karen who works there has been extremely helpful every time I needed support. She is efficient, cordial and goes above and beyond for her customers!! Thank you 🙏 Karen !!!

Tammy was helpful, outstanding service Went above and beyond. I would highly recommend public storage

Karyn’s professionalism, attention to detail, and dedication to customer satisfaction are evident in every interaction. She goes above and beyond to ensure that all of my storage needs are met, always offering helpful suggestions and personalized solutions. Her deep knowledge of the facility and her genuine care for customers have made my experience at Public Storage nothing short of exceptionally.

Tammy was excellent! Thank you for your service.

Always clean and secure. Karen is the best manager, she deserves a raise!

What can I say about this Public Storage and its manager Karyn? AMAZING!!! She has been so helpful with managing our company's storage needs! She has been on top of everything from her superior customer service to our billing needs. We have other storage places closer to our franchise, but we chose this one...all because of Karyn!

It is too hot in space during summer months

Karen is super helpful!!

Karyn has been so helpful and accommodating over the past six months. Great communication. This place feels extra safe and clean.

Unfortunately, storage unit rental pricing is largely unregulated in California. The “California Self-Service Storage Facility Act” does not protect occupants from rental facilities raising your rent. Clearly Public Storage in Calabasas is not sufficiently motivated to keep their occupant’s business. In less than 2 years, our unit went from $363 per month to $762 per month with notification of yet another increase coming. Needless to say, we vacated and found a facility with more transparency and reasonable terms. If you plan to move into Public Storage in Calabasas, be aware, this is not suitable for long term storage for most occupants.

Karyn.. Was amazing i know I’m late on posting this review . But she made certain I was set up even at another public storage location when her location didnt have exactly what i needed. She went the extra mile to make certain i was good and the unit fit my needs . GOD bless her! In Jesus Name 🕊️🕊️🕊️

Karyn at this location was so helpful and kind. She really made the check in experience run smoothly

Karen is the most professional and helpful Public Storage representative I have every spoken to. I recommend her if you need an expert. Very helpful!

Karyn was an amazing help. She was very kind and gave great information. Very helpful !

Karen is always very helpful and very professional

Karyn has always been very helpful with any questions and anything I needed help with. I have been a client for about 2-3 years now and I really like her professionalism.

Tammy helped me out greatly, Was great experience, very knowledgeable and a great help.Giver 5 cheese burgers

I was sent a link to review this location and give it five stars, but unfortunately we did not have a 5 star experience. Whoever owns this location had the office worker/property manager covering two locations in the same day. So, when we arrived to get our keys and get into our storage unit for the first time, there was no one there. We had driven from an hour away and had to stay local for over two hours why we waited for her to get back from covering the other location. Extremely inconvenient. I’m only giving two stars because she was very nice once we actually got to see her face to face.

Karen was amazing and very helpful. I was so impressed with cleanliness of the property.

Thank you Karyn for all your help!

Karyn has been a delight! She made our move in very smooth! Even when we were treated very poorly by Tammy(which then escalated to harassment by Tammy) Karyn always maintained kindness and professionalism. Had it not been for Karyn, our business would have moved storage facilities. It is always a pleasure to see her when we are on site.

I went to public storage this afternoon and had the best experience with Karyn! I have been there a few times and she always welcomes me with a smile and the best customer service! Thank you Karyn!

A clean and well-run storage facility! Karyn and Tammy are super-attentive! Highly recommended!

Great service by Karen, the property manager at this Public Storage location. I needed to rent an additional space and Karen is super knowledgeable and provided great guidance and advice on the best unit to fit my needs. It’s a delight to work with Karen to get the right storage solutions. Thank you Karen for excellent service!

Karen was extremely helpful throughout the rental process! Thank you!

Karen has been incredibly helpful with move-in and answering any questions! Highly recommend this location, have had nothing but good experiences.

Great service by Karyn and Katie. Rented today clean location. They have a great PS app to access the property and manage my account.

Excelente 👌 lugar para guardar cosas

Karyn has always been helpful with all of my questions and rental needs!

Karen was helpful with service when I showed up to rent a space.

Absolutely top notch. Karyn is a true delight. Always available and prompt to respond and even follow up. I was here a year and the entire time everything was totally safe. It was also always so quiet I was never waiting for an elevator or cart. The property is the best you can get with service to match!

Karyn was very helpful and knowledgeable about the rental process.

Karyn has been very helpful.

Best customer service

Karyn was amazing. This is the best Public Storage or really any Storage facility I have used!!! Location was superb and access equally as good. Would highly recommend this place!!!

Just opened a unit here and absolutely love it! Karyn in the front was so sweet and helpful through the whole process it was quick & easy! They have great specials too! Definitely come here and see Karyn to help you out!

Karyn and Tammy are simply the best! I’ve had a couple units at this location for a few years and they run a superb ship! Always clean and well taken care of facilities. Kayrn has always been great from day one.

This is a nice facility. It's clean. The manager was friendly and helpful.

What great experience. This is a quiet, clean, and well watched over facility. It's not often these days where you find a business that really feels and operates in a way to help you solve your storage and security needs. I've got more things to worry about and public storage helps me keep my mind on my business.

AVOID AVOID! Worst experience ever. Very unprofessional employees and policies. I moved in at $164 a month for 10X10. I filled my unit with stuff. I have now been there less then a year and price has gone up three times since. I am now paying $321 a month and its just such a huge inconvenience to remove all of my stuff so I keep paying. But I just called acting as a new customer asking the price for a 10X10 and the price is $184. LMAO so what they do is take advantage of you once you're in there knowing that you won't want to take the stuff out. Disgusting behavior and criminal business practice. I will be removing my stuff ASAP! AVOID AVOID

The service at this location was exceptional. Tammy was very helpful in finding what I needed quickly and also helped me move in.

My cherished possessions have been kept in pristine condition. So grateful 🙏🏽

I couldn't be more thrilled to share my wonderful experience with Karen at the Calabasas Public Storage location! Let me start by expressing my sincerest gratitude to Karen for going above and beyond to assist me during my recent move to storage. Her exceptional customer service truly made a world of difference. I cannot emphasize enough how grateful I am for Karen's remarkable support. She went out of her way to ensure that all my concerns were addressed, showing genuine care and understanding throughout the entire process. It was such a breath of fresh air to have a friendly and attentive HUMAN like Karen to speak with and rely on. From the bottom of my heart, I extend my warmest thanks to Karen at Calabasas Public Storage. You have undoubtedly earned my highest recommendation. Keep up the fantastic work, and know that your efforts are sincerely appreciated.

This is an excellent facility. Karyn is outstanding; we’re so appreciative of her professionalism and help in finding great storage unit options for our requirements. Exceptional customer support and thoroughly maintained grounds.

OMG! We were in such a bind and Karyn came through like a beacon of light in the darkness! She showed us a great space and walked us through the process. She was so nice, and made everything soooo easy! We’ll be using public storage here in Calabasas for every storage need that arises in the foreseeable future! Thanks Karyn!!! 😁

KAREN ROCKS!!!!!! She went out of her way to assist me - came out to help me when I arrived, I was having trouble opening the gate. THEN! She came to my storage unit to being me a dolly 5 stars! Thank you Karen!

!!!!!Absolutely Unacceptable Service and Outrageous Pricing – Do Not Recommend Public Storage in Calabasas.!!!!!!! If you value your belongings and your sanity, I strongly recommend looking elsewhere for your storage needs. The wall next to my unit was compromised due to a neighboring customer placing heavy materials against it. Despite sending emails, photos, and videos, and even personally speaking to a supervisor, no action was taken for months. After months of neglect, they finally decided to take some action. At this point, they requested the key to my unit to conduct repairs. However, given the appalling service and lack of timely action, I had already scheduled my move-out date and saw no reason to accommodate their belated repair efforts. Today, I received an abrupt phone call from a property manager who informed me that the repair was suddenly a "security issue" that could not wait until my planned move-out date in two weeks. The tone of the call was inappropriate, and she even screamed at me, making an already bad experience even worse. It's deeply concerning that something deemed a "security issue" now was not treated as such for the past six months. This inconsistency further erodes any trust I had in Public Storage. Given this poor experience, I can confidently say that I will never return to this facility and would not recommend it to anyone. To make matters worse, Public Storage in Calabasas has arbitrarily increased its prices. I started paying $120 per month, and now my bill has doubled to $240. The increase is absolutely unjustified given the deplorable service.

Great customer service at this location. Really appreciate the team’s kindness and attentiveness. Charmeine was truly exceptional to work with.

I recently had to move my stuff from another Public Storage location and this Calabasas location was referred by my son. I’m glad he found this place. Charmeine (sp) has been most helpful throughout my experience. Other than prices being higher than expected and no AC being used in the storage areas (it was about 98° the day we moved in, a little AC would’ve been appreciated), the units are as expected; clean and easy to locate. 4.5/5 ⭐️

This facility is impeccably maintained. The site manager, Karyn, is a complete professional. She handled the lease and orientation process in a thorough, friendly and intelligent manner. Knowing that I was in a hurry, she made everything happen quickly and smoothly and made me feel completely comfortable with my leasing choices. Customer service conducted with such care and skill is care, and this was an A+++ experience.

Karyn was kind and answered all my question. Rental process was quick and easy. Thank you!!

In 2013, my Mother needed me to vacate her home quickly. The Public Storage 23811 Ventura Blvd., Calabasas, CA 91302 location was very close to our family home. My friend, Mr. Greg Gutesha, loaded his truck with my home goods. We drove up to the front office, walked in, and the Property Manager helped me rent a storage space quickly. Public Storage made me feel cared for.

I had an absolutely extraordinary experience with Karyn at Public Storage of Calabasas. She and the rest of the staff were very helpful in any needs or questions that I may have had. If need I would definitely recommend using the Calabasas Public Storage to anyone in need.

Just moved out of my house in Woodland Hills after ten years. Needed a place to store some larger items. Went in not knowing much but Karyn was extremely helpful with pricing and logistics. She was extremely helpful and I will definitely being doing business here

Hello Karyn was very helpful and answered all of my question in a great manner and showed me around ! She was great!

Karyn was wonderful and seriously super helpful! Thank you a bunch!

Karen is the kindest most amazing and helpful person. She is always smiling and a pleasure to talk to whenever I visit my storage unit.

Karen Is the Best Super nice responsive Couldn't ask for a better manager of the Storage. Thank You!!!!

Karyn was extremely professional and helpful. She even helped me to use my phone for downloading the P.S. APP. I am very thankful to be able to handle my business with such ease. Thank you very much Karyn !!

My husband and I came to this Public Storage location after the Woodland Hills location lost elevator functionality due to rain. Karyn couldn’t have been more helpful in finding us a fantastic unit with easy access. This location is quiet, secure, well-maintained, and private - we only saw one other customer during our 4 trips to the unit. This will definitely be our go-to storage location in the future.

We had a reservation at a different Public Storage location to store furniture for our move, but when the elevator became unavailable our 2nd floor unit became much less accessible. In 15 minutes we had a larger unit on the ground floor secured at this Calabasas location. The self-entry gate was nice, the place was always clean, and Karyn the manager was so friendly and helpful. I would happily go back here if I need a storage unit again. Came in clutch when we needed it.

Excellent help and very informative.

Karyn is so helpful. Super easy and took her time to help me with move in process

Clean. Safe.

Karyn is great. I have had a space at this facility for 4 years, always clean, dollys at the elevators, and a friendly staff. I highly recommend this facilty.

Karyn was very helpful and professional

Really happy with the service and facilities at this Public Storage location. I worked with Karyn and Nathan to help find a more suitable storage option (I needed more space) and was able to get a great unit for my storage needs. Both Karyn and Nathan have been super helpful and attentive, really understanding the property and best options for people needing storage solutions. So glad that this storage is nearby and for the great staff here to help out! Thank you!

Came in for a quote last minute and wow, Karen helped us out so much and went beyond and out of her way to get us the best price, if you ever need a quote or help for a unit please look for Karen very pleasant and best customer service ever

Came in and spoke to Karyn to regarding my rental that I made online. She was very helpful!

This is a good location and cleaner than some others. I got a small unit and Karyn was very helpful with getting us set up.

Karyn is super helpful, on time and reliable. Thank you Karyn!

This is such a great location with safe storage spaces. Karyn is awesome! She helped me to find the unit that would work best for my storage needs and also helped advise on different space options. She really went above and beyond and shows that she really cares about the storage spaces and tenants. I would highly recommend this location and working with Karyn to get set up with the right storage space to meet your needs.

Karyn was SO helpful. Very friendly and informative. Would 100% recommend her assistance.

Karen is such an angel!! I didn’t realize that I didn’t fully reserve the unit. She called to walk me through the rest of the process. She’s so sweet and now I can move with ease. Thank you Karen!

Much apprection for the friendliness and customer service shown to me by the Calabasas location. Especially by Karyn. Always so kind to give a hello and wave...even if she's across the way by the other building making her rounds, cleaning up, getting things ready for the next tenant. These things matter to me. She's always been so helpful on the phone too. She's definitely an asset to Public Storage. I hope they take note of that! Best regards. 👋🏼🙂

KARYN WAS AMAZING. thank you for helping me with my surprise move out. i really appreciate the late notice help. -talietian

Karyn rocks and took care of us from the start. She makes it easy to rely on public storage without worrying about my things.

I called this evening with a concern and received a call back from Karen within minutes! Karen is so kind and professional, a good human and that’s a unicorn these days! She was accommodating and answered my questions and resolved my my concerns! Every employer needs a KAREN! Thank you very much Public Storage you hired a great lady! Thank you Karen!!

Just moved to the area and was looking for a unit. Came in to this location and was helped by Karyn who’s was extremely helpful.

Great service!

I was looking for boxes because lowes was out for some reason and I took a leap hoping a storage unit might have what I needed and so I asked the gentleman if he had any different sizes since I need to move out soon and he was very helpful! his name was Nathan thanks a for being a life saver!

Nathan was really helpful when I inquired about renting a unit very informative and his delivery was prompt and professional!

Karyn was very helpful and showed us how to put the lock properly on our space. Thank you for the kindness and willingness to help!

As often happens when people use storage facilities, I expected to store my belongings for a couple of months--four years later, I've just emptied out my unit. This facility is very clean (no rodent problem!), secure, easy to access (for renters), and boasts a truly wonderful manager, Karen. She is ever helpful and always extremely upbeat. The only negative was the increase in charges over that time, from $349/month in 2018 to $476 in 2022, with the charges scheduled to increase to $586 mid-2022 (thus my decision to empty my unit). I believe that's a 68% increase over the four-year span, which seems high. But Karen worked to delay the increase by three months, which is demonstrative of how kind and helpful she is.

The manager Karen is one of the best customer experiences I have ever had. The Public Storage was the one of the best. Karen was so helpful with understanding the process. I cannot thank her more..

The manager here is reallh nice and helpful

Karyn was very nice and helpful. She explained everything patiently and was very kind.

Been here for 20 years. Karyn is awesome. Very attentive, always there to help us out.

Just want to say that Karen has always been extremely helpful with any questions or issues regarding my storage unit over the last 9 years. She’s the best!

Karyn was wonderful and very supportive and helpful. Thanks Karyn

Karen is a total gem! So appreciated for all your help and great attitude ❤

Karyn was super helpful getting me setup, highly recommend.

This place is a hidden gem of Public storage. Always super quiet and clean. Extremely secure. Employees do their job well.

Charlotte was polite and informative. In spite of the facility’s gate not working, Charlotte made the best of the situation by being honest and forthcoming. Thanks!