Public Storage Self-Storage Units at 4034 E McDowell Rd, Phoenix, AZ

Jamie was very helpful and great to work with

Sandy Jamie and Spencer were freaking amazing people every time I come in

Sandy and Peter were soooo helpful! Best place for storage!

Spencer, Sandy and Peter are always so helpful whenever I see them. Sandy works so hard even in this Arizona heat. They all give great service!

Went to my storage today and Peter and Sandy are always very helpful and friendly Had to get a storage place this one was referred to me by Dora who lived in same complex. Agent Sandy was very helpful and respectful,answered all my questions gave me a tour so I could see the size that was best. Thk you Zylina Rodriguez. 6/13/24 I had to go in and check on my storage space, I was very thankful that Peter helped and answered all my questions I'm very happy with the service I've had lately. Mz. Dora Broom

“Unprofessional, poor hours and not responsive” I have (2) units on the ground level and have spent months trying to figure out why one of them is $150+ more than the other. In office…”Will check and let you know” No response. 9/4/2024 person just hung up and would not answer. Hours have changed to something most people can’t work with.

The Customer Service people on location are great and very helpful. However, whoever made the decision to change the access hours to daytime only (0930-1800) when people are working is ridiculous. No way to access your unit after hours so you have to either take time off work to get there or wait until the weekend.

I would like to say Thank You so much To SANDY she is very helpful she really takes her time to help out her customer's she's awesome and she keeps the storage units and everything clean that a plus thank you SANDY WE APPRECIATE YOU thank you for everything. From Davida Gonzales and Ricardo Gerardo.

Deja ìs a great customer service representative she helped me with all my needs and is very nice pluse she is beautiful .

I moved down and was able to get a unit and great customer service from Sandy. She was very helpful and much appreciated

First time customer very pleased with service...sadly has been absln wonderful...would recommend to everyone .

Anna and Ashley were so helpful!

Everyone who works at this location is incompetent. I’ve called this location three times and left a message each time with no response over a billing issue that they caused. When I arrived to speak to someone in person, no one was on property. (I checked the entire property, not just the office.) Wouldn’t recommend to anyone!

Ashley and Eric were helpful

Sandy the property manager is amazing! She went above and beyond to be sure that my family and I didn't lose our belongings during a tough time in our lives! I'd like to commend her for ability to effectively communicate and be a woman of her word! Thank you Sandy; you're the best!

Sandy was great helped me out tremendously

Sandy was a great customer service rep. I highly recommend her

Getting the unit was easy and the lady helping me was very kind and helpful

I rented a storage space and couldn't be happier with the experience. The girl helping me was named Alexus and she was friendly, knew her stuff and answered my questions. I highly recommend this place. Thanks again!

Sandy and Alexis were great. Very helpful

Helpful and friendly, thanks very much for the great customer service!

Thanks to Sandy and Peter for there amazing help in setting up my public storage account they were really helpful in everything

I had the best service today Andrea And Sandy Helped me out very Much . I would definitely recommend Renting Here It’s a great space and very convenient location.

Thank you, Danni for including us in on the pricing special! We use this facility for years, have always enjoyed the convenience and the cleanliness and the organization

Andrea and Sandy were so helpful with our move in made it so easy

Andrea is so helpful and made my move in so easy

Sandra was great! service was quick and easy.

Peter has great customer services ! he was very friendly and helpful in getting us the correct storage we needed and was able to change it when the first was didn’t work out ! Very thankful for his help and service !

Sandy and Andrea were extremely helpful in getting storage unit and helping me with purchasing some moving products! The facilities are clean and walkable. The passageways are spacious and easy to navigate. Would recommend to anyone who is looking for a unit for or long term!

Andrea and sandy were so helpful

O. M. G. Drea was so help full she deserves a raise I am very grateful for drea.

Great location. Andrea is awesome she is very helpful and understanding. Definitely recommend to friends and neighbors

Sandy the manager runs a tight ship. The location is clean she really takes care of her customers.

Great customer service! Andrea was very helpful resolve some of the tech issues I had. Got everything sorted and good to go!

Andrea has a great customer service, And she's always willing to work with The people real a good place to store your items

Very good customer relations . Very polite and they know there business when it comes to moving and storage..

Great customer service.

I had a very positive experience and everyone was very helpful and friendly!

Sandy was great

Andrea was very helpful and informative

Public Storage has been the most enterstanding storage solution I’ve ever worked with! Thank you

Annalise was very helpful with getting the unit rented and showed me everything I needed to know. Amazing service as well. Should be promoted to District Manager. Honestly.

The girls in the office were very nice and understanding I can I running 30 mins late from the scheduled time.

Annalise is great she goes above and beyond to help me with any issues I have thanks Annalise

Annalise was awesome. She was patient and answered all of my questions. Great service!

Great service!

Perfect service fast smooth and affordable. Thanks to Annalise she was amazing fast and very helpful!!

Dani and Annalise were amazing! Great storage location and only a dollar for the first month!

Was great to work with! - Jodie

Great customer service.

Exceptional service, very knowledgeable staff helped me find the right fit for my items. Would recommend to anyone

Annalise helped me get a unit fast and she was so helpful.

annalise was Very nice lady fast paced very engaged with me and answered all of my questions

Annalise was amazing!! she was quick and answered all my questions

Amazing service! Annalise was quick and proficient and gave me such a peace of mind! Clean location. Stellar service

Annalise is such a nice lady and and takes the time out to this class. What would you like to have done before you move into your space area she’s well mannered and very very humbled. Thank God for people like her.

Drea rocks

Drea was very helpful.

Drea and Annalise are so helpful

Annalise and Drea were amazing

Awesome service getting space at this location.

I was calling around trying to find a good option for renting a storage unit. As a result I ended up calling this location a few times to gather information. I spoke to a couple of wonderful and informative ladies during those calls. Arcana and annelise were both exceptionally helpful and informative regarding this facility. Thanks so much for all your help !!

Jessica provided very good service and gave me all the.info I needed thank you!

Annalise and Arcana were extremely helpful and got me a reimbursement for a mistake at another location. Definitely recommend!

Every time I come to this facility, I am greeted warmly. Arcana went the extra mile for me the other day and cleaned up something gross near my unit. Annelise also told me about a place nearby I could feed my kids. Thank you for your help, ladies!

Arcana and annalise did a great job helpin me!!! Thanks guys

Very good service and very quick to rent a storage unit definitely like this place highly recommend

Friendly staff who call to remind you to pay. All payments are due on the 1st of the month, so is everyone's rent. Expect to pay late fees if you can't afford both.

Annalise is great always willing to work with me and very helpful.

This is my go to storage place when I need to store things I don’t have room for.

Honestly the best moving/storage experience I’ve ever had and I would absolutely use this specific location again as well as for my business needs. The unit was clean and ready immediately and Annalise even walked me right up to the unit to make sure I was squared away. From the day I booked my rental Annalise and Arcana were so kind, helpful and accommodating. I am giving 4 stars simply because there was a bit of miscommunication between their district manager and them about my account balance. That in no way reflects how helpful and prompt Annalise and Arcana were when tending to my issue!!! They have been amazing from the minute I booked. My only wish is that the district manager was better versed in the contract they require everyone to sign. Thank you Arcana and Annalise for making my experience amazing and going that extra mile to make sure my issue was resolved. I will definitely use Public Storage again simply because of the two of you!

The management is top notch. The best in the business. I call and they answer. I need assistance and they are there. They have made my experience so awesome that I feel cared for and appreciated. They appreciate my business and make sure I know that. And for the district manager. I'm talking about the two who worked 10/25 and 10/26. Best storage experience I have ever had. Highly recommend this place because of them.

One of the worst "customer service" experiences I've ever had. I've been traveling with my motorcycle, all the way from Alaska and needed a place to store it while working. I RESERVED a unit at this location that seemed perfect for my needs. They sent a link with payment instructions. I filled in all the required information and boom, the link is dead. Won't work. Tried three times. Called customer service and after being transferred three separate times, the rep sent another link. Except this time, there WAS NO LINK. No URL or option to complete payment. I called again, got transferred three times again and asked if it would be okay if I just went to the physical location to finalize the rental. I was assured that this would be perfectly fine. Well, today I arrived and THERE IS NO ONE AT THE LOCATION. I called customer service again, was transferred SIX TIMES AND TOLD THAT THEY HAD RENTED THE UNIT I RESERVED TO SOMEONE ELSE. That's after the rep tried to take my money and rent me an upstairs unit! For storing a motorcycle?! This entire company is a first rate clown show. They are liars and nobody has any actual idea what is happening with individual reservations or how to actually get you a unit that will meet your requirements. They wasted my time, my vacation and toyed around with me like my reservation was a joke. It really couldn't be any worse. It's like they were going out of their way to ruin my day.

Annalise was very helpful and very polite towards me and my spouse. Over all amazing customers service.

Annalise was very helpful and set us up in just a few minutes!

Annalise was a big help and made everything easy. Thank you

Thank you to Arcana and Talla. Thank you for showing me the space and helping me get my rental done. You guys were really helpful.

Do not use this storage they suck!!! I had a unit for 2 years Management is always the worst. It took them a month to cut my lock after they replaced it for unknown reasons. When I moved my stuff out they charged me an extra month and lied about the day I vacated my unit.

Annalise, is amazingly awesome

over all I had a pleasant experience moving in, Alex assisted me, the lock was not installed on my unit I shared with him that I had locked my lock onto the units door but the door did not lock, he came and took a look and shared with me that the lock was not installed at all, he went to the office and got the lock for my unit and he installed it, himself I am so thankful that he did that because we had already moved all of my stuff into the unit and I did not want to have to pay someone to move it to another unit ( cause I thought that the door was broke,) any way he made sure that the lock was installed into the door of my unit and that the door did lock properly, I was relieved and the day was saved. Thank you! also I had questions about the payment and how it worked, I had recalled Alex sharing that the payments are due on the 1st of the month and that the payment would be prorated, I had just moved in at the end of the prior month, so I wanted to make sure that I understood correctly, I left a message and Annalise called me with the details so that all worked perfect for me Thank you!

Annalise is a Wonderful Property Manager for Public Storage on 40th Street and McDowell Road. Annalise has been very helpful to me when I was having trouble with my payment and was able to help me out. Thank You for your help Annalise 😊

Annalise was a great help very kind and knowledgeable. 5 Stars 😁😁😁

Thanks so much for helping us with our Aunt. Annalise was patient and helped us understand the process of getting a storage unit. Thank you we appreciate you.

Annalise and alex was wonderful and helpful very professional offer us water great environment

I liked how Alex and Ashley welcomed me and the service they gave me 🙏🏾

Super easy smooth process, Annalise was very nice and helpful!

Shaunan is no longer with the company and the manager failed to tell me when someone attempted to break into my storage unit, broke my lock, and had multiple other units around mine successfully broken into and robbed. They replaced the broken lock but didn't fix the hasp, have them a key and it has been about a week. No accountability in new manager and horrible customer service even when you've been a customer for YEARS which means bills always paid.

Amazing staff !! Sandy went above and beyond her job duties !! I really appreciate her so much !! Units are so clean thank you so much

Annalise was incredibly helpful. Got me into a unit in less than 20 minutes! Amazing customer service. 10/10

I had a good experience paying my bill today at the office. Annalise assisted me and she was very professional and helpful in helping me to change my password and pay my bill. Public Storage is fortunate to have her employed there. Keep doing an outstanding job I am very happy with everyone at public storage.

Dave and Shaunan were incredibly helpful and ensured that I had access to use restroom facilities, as I had my mother who is disabled with me. Thank you for all your assistance! You are both appreciated!

I was helped by a wonderful lady by the name of Annalise and she was great with helping me also fast in and out service. She is a awesome worker

Annalise was grea

It's hot as heck during the day so it's real hard to organize your storage when your at risk for passing out. But they did come through in a pinch and it was a good price.

Annalise is as very helpful and was a pleasure to talk to.

One word: awesome!!

Annalise was amazing and extremely helpful! Recommend this storage service!

Annalise was very friendly and helpful!

I spoke with the property manager on 07/15/23 about coming in to gain access to my unit, we flew in last night. I showed up to the location this morning, 7/20/23 at 0915, and waited for them to open. Even after calling twice and leaving a voice-mail, I still have not heard from anyone. We rang the buzzer, and there was no response. Waited until 1030 in 100 degrees, and still nothing. I'd love to get this resolved tomorrow.

Annalise & Alex they were a great help. I had to switch to an ac unit and they helped me transition smoothly Thank you

Annalise and Alex were both super helpful and answered all of my questions!

Annalise did an amazing job in helping me out and getting a nice storage space. Definitely loved having her help and wisdom in choosing the right one for me.

Rate goes up every 5-7 months. So ridiculous. Avoid

My stuff after one month was covered in dust.

Shaunan’s customer service was outstanding she was very professional and left no stone unturned ensuring I got the best storage for my needs. Thank You Again Shaunan

Shauna is always polite and makes sure I'm taken care of I always know I will be taken good care of when I come in

Very unorganized. I was cleaning out an auction locker, I had to go there 4 times to gain access. Employees didn't show up to work

Ashley went above and beyond to help my mom and I solve our storage problems. Thank you so much for your professional and kind service. Would definitely recommend

I really appreciate Shaunan helping me this morning.... She helped me with getting my rent payed. Then she showed me how to use the Cash App. So if I need to pay my bill today more, I am able to. With a card with no penalties. Through Cash App. Did you give me a paper on my claim. She was incredibly amazing. And I was very Thankful for all she did for me.

Thank you tala for making rental so easy!!

Shaunan was awsome, was almost closing time, but she took her time and was very helpful.Tala was super helpfull and kept my rent low, nothing but goodness from them...

Thank you Tala, for making my vacate fast and easy! You were a great help.

Thank you Tala for all the help!

Thank you Tala, for your respectful n helpful towards us , n helping us out. For getting our storage it's all about respect..

Super helpful! Very nice to work with! Great overall experience. Thank you Dave!

Yeah the girl in the office was really professional. Answered all my questions, helped me get the best price. Would recommend to friends.

Awesome

Dave is the best!!! Great customer service and super helpful!!!

Supry

The guy in the front desk. Was very nice and He help me with all my concerns and questions. Very good service. By the way His name is Dave.

I’ve never had a experience go so smooth Tallah and Dave a great service men

Girls in the office today were great! Stellar service, even chased me down because I forgot my ID on the counter. Give them a raise!

Thank JUDY AND TINA!!! These girls were AWESOME!! GREAT WORK!! This is from 2or 3 yrs ago

Dave was wonderful great customer service

Dave was amazingly helpful!

This is a kind of local place for me and I had to choose quickly due to my inventory being too much to handle at my current location. Initially, my rent for a 5x5 was 89 dollars the rent has now increased to over 110 dollars and I don't think it's worth that much especially due to the area and the stragglers that hang around this place. Each time I went to retrieve items from my storage there is always someone looking suspicious hanging around. In my last encounter 4 days ago I had this man propping the gate open with a rock and what looked like a cord you lock a bike up with. I could not get out the gate to leave and had to call a 800# and provide details of my account to open and leave. All the while this man is just sitting there staring into my truck and I felt unsafe but thankfully my fiance was there if anything would have happened. I don't think I'll be renewing my lease here and will find somewhere more safe to go where there's no people just hanging around and a better price.

The new management has done a nice job of cleaning the facility. We feel our belongings are safe and secure there,

The new manager has done some wonderful upgrades. She is friendly and informative.

Dave is very helpful and i recommend this facility to anyone who wants good service

Use any other company than this

Much parking and very convenient to get to.

Tala and Shaunan ,are very helpful and kind wonderful team that goes the extra mile for there customers, awesome team !!! If you need storage, there the ones that will assist you in your storage needs!!!

The manager was warm, friendly professional, helpful and compassionate when confronted with an issue regarding access to our unit while she was out on sick leave. She was open and demonstrated active listening skills as evidenced by her efforts to resolve our issue. I would encourage anyone looking for a storage unit to please visit this location. As a side note, the maintenance employee with the dark brown beard and long hair, was engaged in painting while we were there and yet took time to assist us with accessing the elevator system. I don't believe you can go wrong with selecting this location. Ronald and Cheryl Beard

I brought my friend over to look at a storage unit she's had for years and needed to go through. Shaunan was amazing in every way, from helping us with the elevator to assisting my friend with her questions and specific needs. She was absolutely accommodating and put my friend's mind at ease. She is beyond polite and professional and made this process smooth and easy.

very helpful staff

Matt at Public Storage on 40th St and McDowell in Phoenix and his coworker are amazing! He helped us when he saw we needed help without hesitation or question! Very friendly and professional. All around great guy! Please give him a much deserved raise. He is such a good asset to you all! Thank you again!

Matt was a great help

Matt had family customer service with an awesome spirit

Everyone seems friendly and helpful. Shaunan is a available always and her staff are always super kind and helpful.. The manager is really nice and attentive she knowledgeable and very professional.

Employees are wonderful. Matt was so helpful and so professional. He answered every question I had. If I have to move again, I would most definitely come back.

Property is great..!!! Ashley is Great and Robert at McDowall and 40 street .!! Awesome thanks 👍👍👍

Shaunan is great

Great place to store things. The manager Matt was nice and made sure all my questions were answered and that I was satisfied with my storage. This place is a 10/10.

Matt really made the move in experience a breeze. Thanks for everything!

Matt and Shaunan are very helpful

My unit door wouldn’t open all the way up, I notified personnel and the initial employee stated that he would just have to put a work order in, then I employee Shaunan came over and did all she could to help us get the door unlocked, she helped with tools and she even got down and dirty on the ground to get inside of the storage unit to assess the problem, definitely recommend going to her if you have any issues with your unit

Matt is a great person and help me alot .

Shaunan is so amazing and very friendly ! She walked us through everything has an amazing attitude. Explained everything to us this made us want to get a unit here. We had been to other storage unit places and her friendliness made us chose here :) thank you so much!

Great experience, they answer all your questions and provide great customer service, Shaunan was the employee who helped me and she was great & made the process super easy.

Good customer service glad I rented here

Assisted excellent in taking care of my account going above and beyond also to walk me to my unit. Super happy her because of Ms. Shaunan

I loved how Shaunan walked me step by step with a concern I had and made sure to do her best to help me out I really appreciate everything she did for me definitely give 10/10!! :)

I don’t usually consider writing reviews for public storage places but wow! I was completely blown away by the amazing customer service I got from both Jeff and Shaunan. I’ve had a unit at this location for about a year now and the whole property looks so much better than it did the last time I was in about 6 months ago. I’ll be recommending this location to everyone moving forward. Amazing job, guys!

Location is in a bad neighborhood and that brings in difficult circumstances for me and especially for the manager of Public Storage. At times the sanitary conditions are repulsive. PS really should have a second employee helping out with cleaning and appearance. The number buttons on the entry code boxes are sticky and filthy.

Shaunan has Great customer service, Very Helpful, friendly, and Fast She is an amazing person and Is an Angel In disguise Thank you again !!!!!

Great customer service! Helped solve a problem I had and made the process very easy. Will definitely use same location if needed in the future.

Facility was clean and located in a good area. Anthony our customer service representative is amazing great customer service. He helped with all our needs. Thank you Anthony. We would rent here again if the need ever arises again.

Property manager Anthony was very helpful and assisted with everything we needed.

If I could give them 0 I would. I was broke into 2 weeks after renting. Homeless people live there after closing time. They pee in cups and leave them. I gave 45 day Notice that I was leaving, and they are still trying to charge me for another Month. They are incredibly dirty, the doors are super flimsy. Their prices are about 70-80 more a month than 2 units I'm renting Elsewhere.

For some reason elevator wouldn’t let me go to my unit on second floor said invalid access. Anthony provide amazing help. Got me into my unit and flagged my issue so it can get resolved properly and in a timely manner

Super nice service! Thanks, Anthony!

Ebony was so helpful great location!

Great storage

Ebony was so much help! Very friendly and clean.

Laurie was very great. Friendly! Informative. (I hate that PS doesn’t tell us about the mandatory insurance) Otherwise, not bad Update: Doubled my rent after 3 months of renting. 2 stars. Emphatic no. PS or any storage is absolutely a last resort. Tip: Get rid of stuff instead of storing it by selling it on Offer Up or Facebook Marketplace.

Great facility very fast and friendly. Jessica was the rep who assisted me awesome employee

The service here is an absolute joke. You’ll probably laugh at this. So I’m a mortgage loan officer and work like 60 hours a week, finally took Friday off to get this moving thing done. I arrived to the facility with a fully loaded truck only to find that the only access to my unit, an elevator was out of service. Clearly frustrated having just wasted an entire day, gas etc…I go talk to the guy and he has just let someone in through the stairs before me. He acts all snarky and tells me, “I’m not about to let people in through the stairs all day it’s exhausting” then I follow into the building to figure out what we can do, and he goes “actually, can you just give me like 5 mins” again in a very rude way. I’m like “aight dude” and started to get frustrated myself. I asked for either another unit or a refund. Tried to upcharge me for another unit and denied a refund because and I quote, “the contract says no refunds after 2 days” dummy. I don’t remember the contract saying that the elevator breaking is a possibility and there won’t be access granted to your unit. Now I can’t get a hold of them, that’s ok my lawyer will and the Internet will for sure. GO ANYWHERE ELSE THE GOOD REVIEWS ARE A SCAM

This was my first time buying a unit on auction and almost had a nervous breakdown with the time limits. It rained and messed up everything but Brandon was able to get me a little more time to complete the close out of the unit. I really appreciate the kindness and patience that Brandon had with me as I learn the process.

I was going thru a really rough time and the Brandon was so courteous and helpful it helped lift my spirits. The customer service was exceptional. I really appreciate him finding a way to work with me thru my difficult times.

We bought a unit in auction and won two more free. It was our first time and we bit off a little more than we could chew. Brandon was able to get us a little more time to get completed. Really appreciate the extra time since it rained and put a damper on our process. Was very patient with us taking so long and having a mess in the aisle. Thank you for being so understanding. When loft got stuck he was able to fix the problem with little wait, knows his electronics. Only thing wish could do is get ahold of manager for a little more time.

No space

Well deserved location, looked out on a unit and made sure it was clean and ready to move In. Appreciate the service.

I been with this Company for 2 years at multiple locations and they’re absolutely amazing. Kind reliable and always professional! Big ups to Brandon for always doing his job in a professional manner this guy is great and patient. Thank you public storage!

Honestly I'm glad, I'm glad I choose this secure facility with cameras and automated fences and codes needed to get in and out of the property and I'm glad whoever stole my stuff did so when the public storage facility had its own lock on my unit man it just feels great to get screwed 🙂let your stuff get stolen too choose this place