Public Storage Self-Storage Units at 1015 S Val Vista Dr Ste 100, Gilbert, AZ
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Address
1015 S Val Vista Dr Ste 100
Gilbert,
AZ
85296
24/7 Access Available
Property Open
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
24/7 Access Available
(24/7 access available)
Property Open
Mon-Sun 6:00 AM - 10:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
24/7 Access Available
(24/7 access available)
Storage Units In Gilbert Near the 202 Freeway
Conveniently located on Val Vista Drive between Warner Road and Ray Road and just a few miles off of Loop 202, this Public Storage facility offers an array of cheap self storage options for the Gilbert and Chandler communities.
Just three miles southeast of historic downtown Gilbert, this Public Storage sits in the heart of a community that is one of the fastest growing cities in the country.
For those new to the area still looking for their forever home, a 10x20 storage unit provides ample storage space. For families and businesses who have long been a part of the community but have outgrown their current space, a 10x30 storage unit will fit everything and more.
Featuring indoor and outdoor storage units, with climate controlled storage options, this is a convenient location, with easy access to and from the South Mountain Freeway. This facility also offers covered parking rental spaces, as well as short-term and long-term storage for vehicles, boats and RVs.
After a long day of packing, enjoy the comforts of shopping and dining at nearby SanTan Village.
Public Storage is proud to be a part of the Gilbert community and is committed to providing high quality self storage service.
Amenities:
- Friendly, courteous staff on site 7 days a week
- Boxes, tape and more packaging supplies for sale in office
- Flexible monthly rental agreements
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Hours
Rental Support
Monday
5:00 AM – 10:00 PM
Tuesday
5:00 AM – 10:00 PM
Wednesday
5:00 AM – 10:00 PM
Thursday
5:00 AM – 10:00 PM
Friday
5:00 AM – 10:00 PM
Saturday
5:00 AM – 10:00 PM
Sunday
5:00 AM – 10:00 PM
Access Hours
Monday
6:00 AM – 10:00 PM
Tuesday
6:00 AM – 10:00 PM
Wednesday
6:00 AM – 10:00 PM
Thursday
6:00 AM – 10:00 PM
Friday
6:00 AM – 10:00 PM
Saturday
6:00 AM – 10:00 PM
Sunday
6:00 AM – 10:00 PM
Office Hours
Monday
6:00 AM – 10:00 PM
Tuesday
6:00 AM – 10:00 PM
Wednesday
6:00 AM – 10:00 PM
Thursday
6:00 AM – 10:00 PM
Friday
6:00 AM – 10:00 PM
Saturday
6:00 AM – 10:00 PM
Sunday
6:00 AM – 10:00 PM
Explore our Gilbert, AZ Storage Units at South Val Vista Dr Ste 100
Self Storage FAQs
Self-storage prices vary by location, unit size, features, and availability. Smaller units typically cost less than larger ones, and indoor and climate-controlled units may be priced differently than standard units. Public Storage offers month-to-month rentals, so you only pay for the time you need.
Specials vary by location and unit type, so checking current rates and promotions in your area is the best way to find the most up-to-date offers.
Start by taking inventory of what you plan to store and how often you'll need to access it. A small 5x5 unit often fits boxes or small household items, while medium sizes like 10x10 work well for multiple rooms' worth of belongings. Larger units, such as 10x20 or 10x30, are designed for bigger items or business needs.
Indoor Storage Units: Located inside a building with hallway access.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Climate-controlled storage helps maintain more consistent temperature and humidity levels inside the unit. It's commonly used for items like books, fabrics, electronics, or other belongings that can react to extreme heat, cold, or humidity. Climate-controlled storage is available at many—but not all—locations, so availability depends on the facility.
Drive-up access refers to a ground-level storage unit that you can pull your vehicle right up to. This makes loading and unloading quicker because you don't need to use hallways, elevators, or stairs. It's often chosen for storing larger items or boxes you'll want to move in and out easily.
Some storage facilities offer 24/7 access as an added feature, while others provide extended access hours. Availability varies by property, so it's best to check your location's access hours when renting a unit.
Common security features include:
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Check your facility's offered features.
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Check your facility's offered features.
Convenience depends on your needs, but many renters prefer:
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
Public Storage maintains facilities with routine property checks, regular cleaning of common areas, and ongoing pest-control efforts. We also provide clean, well-kept hallways and entry points, and staff monitor the property throughout the week.
Resources from the Help Center
How Self Storage Works
If you've never rented self storage before, we're here to help.
Making a Reservation
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Features & Amenities
Your storage needs are unique. Find out which features and amenities are right for you.
Moving In
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Customer Reviews
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Very helpful and comforting. I appreciate you Debbie and Jacob and lynn. Thanks for downsizing units so smart and cheap
Each one of you have gone above and beyond for me : )
Jacob and Lynn were super helpful
Debbie in the office is great! Super helpful and very kind. Thank you!
Very helpful
Debbie was amazing , thank you for the help
Debbie keeps this place so clean all the time. I switched to this facility months ago, and everyone I come here I always think of how clean and nice it is. Thanks for all your hard work Debbie.
This is one of the best storage areas. My friend had her storage here and it’s always clean, different sizes air conditioning cameras. Most importantly the guest service. I met with Debbie, Steven and David. They were very helpful. He m them out!
The facility is very clean and well kept. Debbie was extremely helpful when I was securing my unit, as well as I was moving out.
Debbie was awesome!
This was one of the most peasant experiences we have had during our moving transaction. Debbie helped us and was so cheerful and helpful. You just don’t find customer service like that much anymore. She’s a keeper!
So I have to get give a special appreciation to Debbie she has been a angel in physical form there are times she has helped me that she has no idea how she has came through i cant speak for anyone else's interactions with her but mines has been nothing short but smiles and compassion so hang on to her she is a gem keep doing your thing and to the staff in the call centers they have also been apart have making my business be of worth to them as well it takes a team to keep a business a success so keep on bringing in good employees to keep public storage a national business have a great day and I hope this is helpful to anyone who has questions
Nicole Foster
Debbie was freaking fantastic! Love her customer service and ALL of her help and guidance!
Great help Jacob and Debbie !!! Pay them more money!!! Awesome staff!!!
We rented a climate-controlled unit at Public Storage on 1015 Val Vista in Gilbert and would not recommend it.
The unit stays incredibly hot. We specifically paid for climate control, but the temperature does not feel controlled at all. That is the biggest issue. Another nearby storage facility does a much better job keeping units at a reasonable temperature, so this feels like we’re paying extra for something we aren’t actually getting.
They also raise rates after about 3-4 months, which makes the already disappointing experience even worse.
Customer service here isn’t as nice or helpful as other Public Storage locations we’ve dealt with. Combined with the poor climate control and the price increase, it’s hard to justify staying.
If temperature-sensitive items matter, look elsewhere. Climate control should mean the unit stays comfortably cool, not just that the building has AC in name only.
Also, these 5 star reviews look fake/bought. The user profiles only have a few reviews.
Debbie was really helpful and kind!
Debbie was awesome
Debbie and Jacob very helpful
Debbie and Jacob were awesome. They were very accommodating.
Debbie and jake were amazing.
The cleanest office of any rental company I have ever been in. And the staff was super friendly and helpful.
Debbie and Christina are amazing! Walked me through the entire process in detail! Huge fan of the service!
Jacob was extremely helpful yesterday. We were adding to our storage unit during a summer day which was a big mistake. I was overheating and getting dizzy. Jacob comes out with cold water for me. He probably saved me there from actually going to the hospital. I really appreciate that thank you!
Lynn and Jacob were amazing, they answered all my questions and were extremely helpful
Jacob is great! In this hot AZ heat he brought us nice cold water bottles and made sure we knew we were taken care of! We truly appreciate him taking care of us!
I’m very happy to say that the two people that were at the storage unit that helped me were very polite courteous and I’m sorry to say I forgot their names. It could’ve been Jacob and Lynn.
Jacob was super helpful. Facility was well kept and clean.
Jacob was absolutely amazing! He made our move-in and check-in experience incredibly quick, easy, and seamless from start to finish.
He greeted us with a smile, was extremely attentive, and went out of his way to make sure we had everything we needed. He even brought us water while we were moving, which was such a thoughtful gesture and very much appreciated!
Moving can already be stressful, but Jacob’s kindness, professionalism, and outstanding customer service made the entire experience so much better. Thank you so much, Jacob, for all of your help and for making us feel so welcomed. You definitely deserve all 5 stars!
Jacob was so friendly and helped me out in locating a cart and giving me nice cool drink of water when I needed it most.
Debbie is Very helpful very quick very efficient. 10/10 recommend!
Debbie was very helpful and knowledgeable!
Debbie and Jennifer were amazing!!
Fantastic service from Debbie!!
Debby was so great and patient cause I’m a handful
Debbie was awesome! She was very helpful in transferring from a smaller unit to a larger unit and made all the paperwork as smooth as possible. Thank you!
Debbie is great, professional, and attended to my 2nd unit rental. Perfect customer service.
Great service!!
Debbie is so helpful and amazing!!! Made check in and moving day a breeze
I love this location.
I frequent my unit very often for work purposes.I am always impressed with the kindness and professionalism from the team.
I get to see Debbie frequently .She makes every visit a pleasure and is so friendly!
Very helpful office staff and the facility was immaculate. The staff was always available with valuable information.
Air conditioned, clean and everyone is always friendly. I have had too many things ruined in non air conditioned storage so if you are storing wood furniture or anything heat sensitive in this valley, use one of these!
The storage facility is always clean and organized. I like the two way code system to prevent someone from coming in and out but Debbie is amazing if you ever need any help
Debbie was amazing! So kind and helpful! I will always come to this place for all my storage needs even if I have to drive out of my way!
Kyle made this so easy I was able to rent over the phone I highly recommend this facility. Prices are so low
Here’s a polished, enthusiastic Google review you can post:
⭐⭐⭐⭐⭐
I had an absolutely outstanding experience at this Public Storage location (1015 Val Vista). From my initial phone call to completing the rental of my additional storage unit, Donna and Rebecca provided exceptional customer service.
They greeted me with warm smiles, made me feel genuinely welcomed, and were professional, knowledgeable, and incredibly kind throughout the entire process. They took the time to answer all of my questions, made everything seamless, and even offered me water and ensured I was comfortable while completing my transaction. It’s the little details that make such a lasting impression.
Donna and Rebecca truly went above and beyond. If every Public Storage had representatives like them, the company would set the standard for customer service across the industry. Their positive attitudes, attention to detail, and commitment to making customers feel valued are exactly what every business should strive for.
Thank you both for making what could have been a routine transaction such an enjoyable experience. You are a tremendous asset to Public Storage, and I highly recommend this location to anyone looking for excellent service!
The two ladies that work at the front desk at the Warner/Val Vista location are A+ employees. Both were very patient and took the time to explain everything to me.
The property manager, Debbie, has been wonderful. She's been so helpful with the lock return and so kind and pleasant to interact with. The property is also spotless and well maintained. Thanks for making this so easy!
Watch out for this place! All the sudden your bill almost doubles after a few months. Not worth it. Staff not helpful and wouldn’t produce lease paperwork. Says it was mailed that’s it no help. Check Yelp Reviews seems a common bait and switch kinda place.
I had a great experience at this storage facility thanks to Debbie. She was incredibly helpful, knowledgeable, and patient throughout the entire process. Debbie took the time to answer all of my questions, explained everything clearly, and made sure I found the right storage solution for my needs. Her friendly attitude and excellent customer service made what could have been a stressful experience very easy and pleasant. It’s clear that she genuinely cares about her customers and goes above and beyond to help. Thank you, Debbie, for your outstanding service!
Debbie is great! I had an issue with the access part of the app. She fixed it quickly and was very nice through the process 🙏
Staff was not in the office for the posted hours and wasn't very friendly.
Debbie was so great with customer service was dynamic in all aspects she’s just the best!!!! Please keep Anthony from this property…. Thank you public storage customer for over 10 years
Easiest process ever! Kyle in the office was a joy to deal with and happy to have switched to public storage from one of their competitors, who kept tracking my rates up nonstop.
She is absolutely AWESOME
GREAT WITH EVERYTHING SHE HANDLED
These five stars are worth giving to Debbie! Right when I walked in she greeted me with a smile which is always a plus for me! She was very knowledgeable and was able to give us what we were looking for. With all the stress of moving she made this part so easy! Thank you Debbie!
Couldn’t give six stars but Debbie was a fantastic help
Debbie went above and beyond! I have a peace of mind and am completely satisfied.
Had a great first impression this morning after renting a unit online last night. Checked in at the office and Debbie was so sweet, friendly and fun… not to mention helpful in fixing an issue with multiple units being rented by accident. Thanks Debbie!
Excellent customer service from Debbie. Facility was really clean.
Debra is great. Made renting a unit is so easy !
Debbie is so sweet and made the process of moving into my storage so easy!!
I truly appreciate her and highly recommend this location. Thanks again Debbie :)
Excellent service from start to finish. Welcoming from the moment I step through the door, with a quick and efficient process!
Debbie was so helpful! Super quick as well!
This was my first time renting a storage unit. Debbie was wonderful! She was very patient and showed me a few different sizes and locations in the complex. They had exactly what I needed. So convenient to where I live.
Debbie was wonderful to work with and made getting a storage unit super quick and easy!
Debbie is rude, if you don’t like doing your job don’t be rude to ppl.
Debbie is outstanding. I love this facility and the management
Debbie is so friendly and helpful and truly cares.
My wife and I needed a second unit but all I could rent online was on the opposite side of the property so I stopped in the office to check if there was anything closer and Debbie was there to save the day. She found a unit that was close to our other unit and was able to change my unit to that one. Can not thank you enough from me and my back.
Excellent service very helpful
Debbie did a fantastic job welcoming and setting us up!
Facility was very clean and easy to get to.
Amazing!! Debbie was so helpful!
Debbie is the best. Very helpful and knowledgeable.
Debbie was so kind and helpful!
Debbie is THE BEST! So helpful and sweet!
Debbie made it all worth it. We have to move 3 large units from West Phoenix, Public Storage males it easy
Debbie at Val Vista location was fantastic. Made the move in quick and easy
Debbie was amazing...until she accused me of loitering while I was searching for something in my unit. Not great customer service. Deserves to be repremanded.
4/1/26 10:27am
Debbie has now changed my account information and is preventing me from making a monthly payment. She is not a good employee and does NOT deserve the promotion she told us she was getting. She even hung up on us & continued to not answer the phone.
I would NEVER recommend working with this woman. She is not a good employee or person.
4/2/16 10:44am
Debbie claimed my payment had been "processed" and that an email was sent confirming it
*No payment has processed on my account and no email is in my inbox regarding the processed payment
Debbie says she's gunna have a district manager call me...Rebecca WHO IS NOT A DISTRICT MANAGER calls me
Tells me the payment is processing and that she cannot physically send me an email of that payment processing...not even open a tab and send an email of the payment processing
Then continues to ignore that her employee indicated that a payment was "processed" and "an email was sent"
Tells me a district manager will call me and threatens me
Debbie is clearly lieing, collusively contributing to a crime, & needs to be fired and held accountable for her actions
The fact that Rebecca claims she can't send an email of the pending processed payment is bogus
Public storage is valued at $48 billion dollars
If you can't send an email confirming the payment is pending while on the phone with me, you shouldnt be working in admin.
Debbie and Rebecca have been absolutely amazing. I’ve rented a lot of storages but this one is top notch due to their hospitality and service they provided me today. This is the storage you need to be at hands down. !🙏🏽
Debbie was a major help!!! I needed to upgrade from 5x10 to a 10x10 and luckily with her help she was able to score me the 10x10 just right across from my original space!!! Plus she was super sweet on the phone and in person too! Thank you Debbie you made the transition so much easier!
The cost is amazing. The quality is amazing. Most importantly, the Customer service is top-notch, very professional and informative. They always go out of their way to make every visit here easy. I recommend public storage over any other storage company in the valley.
Debbie just took this location over and after the many issues we keep having she took great care of us and helped a lot! She was patient and kind and very helpful.
EXTREMELY NICE PEOPLE! The property manager explained everything to me front to back clear and to the point making my decision to use this Public Storage location trustworthy and comfortable. She then walked me to my unit showing me everything i may need on the way and how to access my unit, i highly recommend!
Lynn and Debbie are phenomenal help! Great customer service.
Kyle was awesome.
Debbie, Christina, and Tasha are the best!!!
David and Kyle are so helpful. Facility was clean and organized will continue to use them.
David and Kyle were awesome and very helpful
Besides the great rate I got on my unit, the only reason I chose to stay here is due to the great customer service! Other places are much easier to access and the big downfall is not having lighting in my unit. I will continue to stay as long as my rate is reasonable, because I know I will not find customer service like this anywhere else.
Tasha, Debbie, and Shannon are a dream team!!!!!! Your ladies are awesome!!!!!
Easy access, including drive up storage clean and water proof storage of outdoor.
Natasha was a great help , especially with helping me find the right storage unit for my need.
Price per unit little high but that’s cause of high demand ,worth every dollar , it close & easy access .
Debbie was amazing
I had my storage space for over a decade and although I was one of the "set it and forget it" renters who rarely visited my storage; the level of care, service and ease of use made my time woth it. The staff were super friendly and helpful, easy user friendly app interface and access to my unit. Furthermore I really liked the climate controlled warehouse especially for my personal record collection and sensitive paperwork and art supplies. The facilities were always clean and actively being cleaned and monitored each visit. Thank you so much and would highly recommend Public Storage. Keep in mind, it may be a bit higher in price for some but the quality is worth the cost.
Debbie is amazing. Best customer service around.
If your looking for a great place to keep your belongings you have come to the right spot. I love this place and there staff is AMAZING. Kyle, David, and Tasha were very helpful! This facility is always on top of things doesnt matter what it is. Its always clean and taken care of. All of them are always willing to help. They go above and beyond to make sure I have everything I need. And they listen to me vent even though they dont have to. Amazing staff. Definitely recommend this location 100%.
Car was fantastic at his job very friendly. Show me where was my storage and 10 out of 10 recommend store here.
The young lady (i forgot her name i feel bad because I wanted to give her credit) I met my 1st time at the property was wonderful. She walked me thru and gave me all the info I needed. She was really pleasant to speak with and she did such a great job. Her customer service was impeccable!
Very easy and nice facility
what the best employee at this storage facility, i was looking for storage and I was impressed by the hospitality I received from this young lady Tasha, she was very informative and helpful thanks you so much Tasha for your kindness.
Very quick process helped us get the best deals
I came in to get a quote on a storage and the lady at the front desk Ms. Tasha was so nice and awesome in every way
Debbie was amazing ! She was very helpful finding the right sized unit !! Thank you so much Debbie!!!!
Debbie was the nicest and most helpful person.
They will charge you after you move out.
Great facility and helpful team
Great prices, clean, friendly customer service staff. Big elevators for moving stuff
Anthony was great property is very clean I wish there were more cameras in AA building though other than that would recommend
Anthony was a great help
Absolutely the best staff and were able to make my horrible moving day amazing. Both Marina and Anthony were hands down the best employees. I would the locations purely because of them.
Anthony, the property manager is absolutely awesome!
Debbie is amazing at this location! She goes above and beyond to assist.
Thank you so much for all your help Debbie.
Run for the hills! This place is a joke. Ran by AI or some bots. If you are elderly, lacking technical skills and don't have a smart phone, go elsewhere. It's lacking light. You put your stuff into a black hole if you're lucky enough to find your unit or get to it for that matter. They want you to have the app but even though all other apps work, there's doesn't seem to and you sit waiting in the heat for the doors or elevators to work.
I was given a month “free” while signing up. Everything worked properly on the first day. However, upon the second day, I was refused entry through the gates by the app and was told to “pay my bill” for the second month despite it not being due until the first of the following month. I only planned on staying here for a month to begin with. Seems like a bait and switch to get their money back after giving you a “free” month. Not sure if this was an error or not. Other than that the facility is nice and clean and secure.
Friendly and Knowledgeable
Jaila was amazing! Very friendly and helpful!
Debbie is amazing! If i could give here 6,7 stars I would!⭐️
Debbie was very helpful and nice to work with!
Anthony was awesome. Great knowledge and clean property.
Debbie was awesome helped us out so much
Debbie provided exceptional customer service! Very attentive and accommodating… Management material at its best! Thank you Debbie!
Great service
Today was my first day renting a storage unit with Public Storage online. A friend gave me a lock and key to use from when she previously had a storage unit there so I needed to get a refund for that charge. I also had an issue where I declined the insurance coverage and then was charged a small fee right afterwards. Long story short, I spoke with Debbie and she was GREAT to work with. She went out of her way to help me resolve my issues and make the process go smoothly. Great customer service!
First time renting a storage unit, love the touchless access and all the contract process online was a plus!
Gabby and Anthony were helpful. They were able to assist me with gaining access to the app when Customer Service couldn't.
Debbie was so kind. Thank you!!!
Very clean
Thanks all the help and support
I just want to say Anthony and Niya are amazing they try there hardest to do what they could to help me get outta auction all tho my stuff was sold yesterday I can’t be mad and this location is one of the best in Az area
Eddy at the front desk was so helpful and answered any questions I had. Making a reservation online and finishing up the agreement in office was a quick and painless process!
Eddy took great care of us.
Both Individuals were nice and helpful
I'm
Easy to rent unit online and the facility is very secure and clean.
Convenient.
Debbie was awesome!
Debbie was awesome with helping me out and very sweet. Great customer service. Thank you Debbie.
Debbie was very helpful and explained everything. You need more people like her for your company
Super easy. Did everything online. The person at the desk was very helpful
Niya was awesome! Place is clean and easily accessible!
Great people! Very helpful, and very accommodating. Happy to have found this spot. Thank you Naya and Anthony! You guys are awesome.
Very easy to rent a unit online. Debbie and Anthony have been very helpful in the office with questions and are very pleasant and nice. Unit is as expected, clean and easy to unload with available carts. Highly recommend if you need some extra storage space!
Perfect and friendly service from Debbie. and good rates!!
Anthony, is amazing. Property is always clean and tidy
Do not rent here. I rented a storage unit and not 3 months later received an email that my storage rent was rising nearly a 100%. Had this been explained to me I would have never rented from them and giving future customers a warning I didn't receive. Don't let this company steal from you move out or don't even start find a storage unit with ethics and resemblance of customer service.
. Anthony & Omari help me have a great experience here at the storage place
Marina is awesome and property is clean
Marina and Anthony are awesome
Great customer service
I was really stressed about getting storage because I have to move for work. Marina helped me so much and made the process so much easier, I suck at doing everything online so going in store and talking with her made it so much better!
Marina is fantastic! She helped us figure out everything with our storage! We get married next week and then immediately move and she made the process so easy and stress-free!
Omari and Anthony were so helpful quick and efficient getting me set up with my new unit thanks guys
I had a great experience. They were very helpful. It is also a very clean very nice facility.
Marina was very helpful and professional with getting me in my unit.
Anthony and Niya were awesome to work with!! Super helpful and got me the best price!!
Front desk Marina is really nice person and helpful too.
Marina was amazballs with customer service and very friendly and helpful. Easiest rental ever
Very helpful staff, all our questions were answered. Was helped by marina, and she was very helpful.
Omari marina and Anthony are amazing staff there
Marina and Anthony are super amazing employees. They went above and beyond to help.
Marina and Anthony
Great customer service at the location of Val Vista and Warner
Marina was awesome with helping me move out process and as well as the 2 gentle men
Anthony treated me great always took care everything I had 4 storages thank you
Paula Anthony was a delight to work with. She was efficient, customer service oriented and friendly. Great experience.
Anthony was able to guide me to my unit and directed me to the nearest elevator to my unit I really appreciate the great customer service
I've been a Public Storage costume for a few short years now and they've been absolutely great to me. Everything I have has been kept nice and safe since I began moving most of my things in until I can move into my own house. Thank you so much for all of your help!
Rates are low here, property is very clean for a storage unit staff were very knowledgeable and helpful
Very impressive
Anthony and Omari were awesome in answering my questions! Facility clean and nice!
Staff was very kind and helpful
Omari and Anthony were excellent helpers, they answered all my questions quickly n professionally they are 5 star employess
Anthony and Omari were very helpful and answer all my question.
Staff was very helpful and friendly
Everything was smooth and quick! Friendly service and good prices/options/availability. Much happier here than extra space who jacked up their prices after a few months. As long as Public Storage keeps their prices low, I will be staying here
I have been working with Anthony to secure several storage units and he is excellent.
Craig Hanson
Anthony is awesome! Explained everything!!
The manager was very helpful. I was not aware that you can make a payment at any location. I had stopped by to see if there was a way to pay my bill even though my location is in Texas. Anthony helped me through the process and was able to find my account.
Anthony was helpful and informative. The process to get a storage was fast, easy and simple.
Will always recommend and the manager Jessica is awesome good customer service .
Jessica was so polite and knowledgeable. I would recommend public storage to everyone.
Jessica was very informative and helpful in me picking my unit. The facility is convenient and has good service.
After happily, leaving one of the competitor storage facilities, I discovered public storage on Val vista and warner and met with the manager Jessica. She was very knowledgeable and thorough and Wade all of my options for me at and all of the different pricing point so I felt very comfortable. I when I decided to rent a unit thanks Jessica five stars for sure!
Jessica was fabulous the best customer service ever 🙏🙏🙏
Great service from Jessica, had answers to every question I could think up.
Super professional lady I spoke with in person yesterday right at 9:30 am. Very clean environment, everything was easy to understand. If I had any questions they were answered and I am very happy with my choice.
I have really enjoyed working with the store manager named Jessica. She has gone above and beyond to be helpful to me and I can’t thank her enough! She definitely deserves a raise for being so great at customer service!
Clean and safe place for storage. Jessica was amazing to work with. Thank you!!
Jessica did a professional and awesome job of showing me the unit and explaining everything clearly. She delivered great customer service with a smile.The unit is brand new and very clean! Looking forward to storing my items here.
Great People!
Jessica is awesome to work with, she took care of everything quickly and cheerfully. I would definitely do business here again.
Public Storage Owners, I hope your all keeping both eyes wide open on Jessica, your manager at this facility. It is not just her business knowledge she has a attitude and lust to not only answer your questions or problems but to make you feel she really cares about what you are wanting or trying to get. It is not a chore going to storage where I would blow and go. Now I spend time making sure I have my things organized which Jessica has helped us with. Thank you Jessica. Deb & Dempsey
Jessica was very helpful. Thank you.
Jessica was a pleasure to work with.. not only did she happily help me minutes before closing but she also helped lower our monthly rate. Thank you so much for the wonderful service!
Jessica has been most helpful getting Dempsey and myself the best deals always with a smile. Thank you Jessica.
I just appreciate what Jessica , does for me , she’s the Best of the Best !!!
We loved our time at Public Storage. Jessika is amazing!
Jessica was so helpful and I highly recommend using this location!!
Jessica has been very helpful.
Jessica was very attentive and helpful when I needed a key/lock switched out. She helped sweep up my locker and was very accommodating. Thank you Jessica
David gave excellent customer service, in helping me change over to public storage. Thank you 😊
Rent elsewhere! This place is trash. And the staff is lazy and unfriendly. Train them how to encounter guests of all backgrounds. 😒
Make sure your things are in boxes I found more than one scorpion in my storage unit. Also the staff is rude and unfriendly! If I didn’t have a lot of things already in my unit I’d definitely go somewhere else.
Been rent a unit there for 5-6 months paying 128$ then without warning I get a bill for 173$ due to rent increase. Said I should have received a email which I never did and never received anything in the mail. I will be moving my stuff out of their facility and I will never use or refer anyone to public storage. I will also do reviews on any other review sites on the horrible customer care is
Jessica was very helpful
Jessica is a true life saver!
She went above and beyond to get me into a unit tonight!!
Employees not visable waited in car outside for 45 min before a person came to help us. Calling office number is no help straight to call center. They were not very interested in helping us and because of the lack of interest in our situation we had to make the 79 mile journey to where we came from to look for a key to open our unit we had forgotten even after we offered to pay the fee charged for them to cut the lock they refused to do so sighting liability concerns due to it being a lock we put on not them. Most difficulty I’ve had with any storage facilities EVER
Thank you Jessica
Don't use if you plan on long term storage. After a few months they raised my rent $100 without an explanation why. When I called to complain I got transferred about 5 times before anyone could help me. They said it was due to supply and demand. Guarantee they don't lower your price back down if supply is there and no demand. The true reason for the prices raising was probably the renovation they're doing and expansion got too expensive. Will not rent from Public Storage again!
Jessica & Lynn were very helpful & got me a bigger unit when we needed it.
Amazing customer serve from Jessica!
Great service!! Jessica has been amazing and made this move easy. Happy customer.
Jessica was super knowledgeable and helpful in what was a long journey. 5 stars is not enough!!!!
Jessica was great.
I recently rented here a while back because it seemed like a great deal
Then a few months later they already raised rent on me! A classic BAIT and SWITCH tactic! Need less to say, I will be moving my stuff to another locker very very soon! Plus everytime I come here the door is locked and no one is to be found. I would NEVER. EVER RECOMMEND USING THIS PLACE
We had a good experience here. Jessica was busy but went out of her way to multitask customers! She then patiently helped us understand the process and our needs. Great customer service!
Jessica is awesome, helped me save with the labor day 50% off deal
Jessica is awesome and very easy to work with. Never had a bad experience here!
Jessica was great to work with.
Starts at $140/mo for a 10x10, now is $300/mo and while their employees will say that is ridiculous to your face, their corporate people will tell you too bad, their would rather have you cancel and setup a new unit, maybe they like churn, maybe they are just setup for people that need to move their stuff every few months to keep it hidden???
Excellent service and friendly management. I felt like I was treated like a person rather than as a number.
Good
Nice property and excellent customer service
Outstanding customer service! Will recommend.
Jessica, the site Manager, is very friendly and always trying to help.
Jessica was very helpful with the set up of my new unit. I appreciate her explaining everything to me and making it painless
Customer service was fantastic, no issues on property, easy move in and out.
Heather was super helpful! Great experience!
Jessica at the Val Vita & Warner location in Gilbert went above and beyond in helping us out. Thanks Jessica
Jessica was a great help. Very informative
Jessica was awesome. She helped me find my keys.
We rented a Public Storage that was a litter farther the other storage units. At our location on Val Vista Jessica the on-site manager is simply amazing. She bend over backwards to help us get the size unit we needed. We cannot say enough good things about her and her willingness to help people who store here. In fact a storage facility closer to us and somewhat less money was not an option after the attitude and service by Jessica. Where everyone is scrambling to attract good help nowadays it is refreshing to see people who still care about service.
Slow customer service.
When I visited Public Storage, I received great customer service! I didn’t even realize that it was closing time and I walked right into the office, but associate Stephen helped me answer my questions anyways! I really appreciated the help I received. Plus, the app is very helpful and easy to use - I definitely recommend here if you need a storage unit.
This is the second unit we’ve rented. The staff is very helpful!
Staff was very helpful! Clean facility, Jessica was awesome!
Was in a bind and needed a place, quickly. I showed up and the facility was spotless and Heather was very friendly and more than happy to help assist me. Will definitely recommend to anyone looking for a decent storage unit. Staff is just amazing.
The app is amazing, being able to open the gate and the door to our building is absolutely the best. The staff is very friendly and polite, it's clean and convenient and a decent price. We just got our unit but so far I'm pleased. My only concern is that we have been told they do rate increases...I've had a storage unit in OK at a smaller facility for 4 years and they have never raised my rates.
Great customer service at the front desk
Heather was great; great customer service!!!
Heather was very nice today she help me out with everything I needed. I got lost and helped me find my unit! Very nice place and very clean!
Heather was very helpful.
This place needs to learn communication. They do not notify you when you have been billed or tell you of any thing to deal with billing until you pull up your bank account or been notified from your bank. The manager HEATHER told me when I had called for my deadline to leave before I got locked out that I had until a certain day and after vacating she called to tell me I had high balance due of several hundred and needed to pay even though none of my belongings are on the property. Didn’t even bother to care or help all she told me was “It doesn’t matter as long as I made note I called I don’t care what you do!” && Thats Your Public Storage Manager!!!!!!
Heather is awesome! Made the process smooth and painless! Thank you for the great experience!
Heather was wonderful She made checking out so much easier
Heather and Lynn were super helpful. such an easy process!
I had questions/concerns on my bill so I went into the office/store #08481 and spoke with Lynn, she helped me with my account. She was so nice and very helpful. I highly recommend this facility.
We've been using Public Storage for almost 2 years. Everything has been good, except they raised our rates out of the blue. I went in to ask about it, and Lynn (in from PS store #08481) helped me out; she stopped any rate changes for the next 6 months. (Without Lynn's help this would be a 1 or 2 star review).
Had a 2nd payment taken out my account without permission. When contacted corporate was told I would have a 5pm deadline or my unit lock would be cut if not vacated?? Who made up these rules, not how storage facilities work. If I'm paid till a certain day, I'm paid to the end of that day. Not 5 or whenever he decides he wants. Vacating unit ASAP, Beware of these practices.......
Avoid Manager TONY, will be contacting corporate to file complaint
Had an interaction with jacob and he is great! Thanks for all the help, will def recommend to others.
Rented a 12x50’ spot for a trailer in 2019 for $150/mo by January 2022 they wanted over $300/mo for same spot. Every six months they raise your rent $30-$50 and don’t care about customer retention. Which probably explains their employee turnover. Find somewhere else!
Needed a quick storage for a quick move. Jeff was there with great customer service from beginning to end. Will come again if needed and I also recommend to anyone who needs hassle free service.
Incredibly helpful and would completely recommend! Jeff helped us find the perfect storage at a cheaper price then we thought we’d get!
Jeff was extremely understanding of my situation helping my grandmother find a storage space from my home here in Mi. Granny says the property is beautifully clean.
I recently visited the site on Val Vista and was impressed with the facility. Clean and well ordered. Jeff was friendly and very helpful. It was a pleasure to find such a great place for my future storage needs .
Just recently leased a space from this particular Public Storage location and I cannot say enough good things about the customer service provided by the manager here. The service was friendly, informative and very accommodating to provide exactly what I needed for my business. The overall process to lease the space was quick and easy and I was able to get the space I needed without any hassle. Highly recommend if you are looking to lease storage space.
Best and fastest most professional experience Jeffery is awesome and did an amazing job love this place