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Public Storage Self-Storage Units at 5500 San Fernando Rd, Glendale, CA
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
One-time $29
admin fee applies.
-
5'x4'Online only price$ 30/mo
Small 5'x4'- Climate Controlled
- Inside unit
- Locker
$ 30 /mo $ 44Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 86/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 86 /mo $ 114Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
5'x10'Online only price$ 148/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 148 /mo $ 197Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
15'x5'Online only price$ 230/mo
Medium 15'x5'- Climate Controlled
- Upstairs/elevator
$ 230 /mo $ 306Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 242/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 242 /mo $ 323Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 350/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 350 /mo $ 467Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 429/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 429 /mo $ 572Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies.
Nearby Self-Storage Locations
Self-Storage Near Glendale
Resources from the Help Center
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See what fits in different storage unit sizes
Glendale Climate Controlled Storage Near the 5 and 134 Freeway Interchange
Storage units in Glendale are located just south of the 134 near the interchange with I-5. All-indoor climate controlled storage units are on-site in a wide range of sizes from small lockers to extra-large 10x30 storage units.
Our modern storage facility offers self storage close to the Los Angeles Zoo in Griffith Park. We serve neighboring communities such as Los Feliz, Eagle Rock, Echo Park, Silver Lake, Atwater Village and Burbank, but we love Glendale because it's Public Storage's hometown. And maybe yours too?
Whether you need a spot to stow your year-round recreational gear for outdoor fun from the mountains to the sea or are in-between residences, we've got a size that's bound to suit your needs.
Small Glendale Storage Units
Students at nearby Glendale Community College and Occidental College can use cheap lockers or a 5x5 storage unit to free up space in tight living quarters by stowing books and materials not immediately needed for classes as well as luggage and off-season items. Golf storage is as simple as tucking away clubs in one of these small units after a round of golf at Wilson & Harding Golf Courses in Griffith Park.
Columbus Elementary School families and neighbors looking to declutter can store all-ages recreational gear in a 5x10 storage unit for play at Griffith Park or Glendale Central Park nearby. Behind the athletic equipment, kites, snowboards, fishing tackle, and beach umbrellas and chairs stow rarely used items like holiday decor and off-season clothing.
Medium Glendale Storage Units
If you are expecting a new member of the household, clear out space with a 5x15 storage unit. These storage rentals will hold two rooms full of furnishings and are great if you are renting your place out short-term and need to clear the decks. Bike storage of all kinds will work in these handy storage rentals.
Vestalia Apartment residents and others sharing a place nearby can store duplicate furniture in a 10x10 storage unit. Couches, coffee tables and dining sets can get packed away with extra kitchen equipment to keep common areas uncluttered. These are also a useful size if you are downsizing and need to stow furniture, decor, lamps and clothing while deciding what to keep and what to pass along.
Large Glendale Storage Units
A 10x15 storage unit is great for clearing out the garage to get the cars parked inside again or if you are turning the garage into an ADU. Store long canoes, kayaks or standup paddleboards inside, with plenty of room for camping and fishing gear along with your oars and paddles. These roomy storage rentals can hold the equivalent of four rooms of furnishings.
Homeowners around Glendale High School planning a remodel can store five rooms of furnishings in a 10x20 storage unit. If you are relocating within the area or coming from afar, these large storage rentals can hold the contents of a three-bedroom home while you are house hunting in and around Glendale.
Glendale Public Storage has climate controlled storage solutions to fit a range of needs.
If you still haven't found the self storage you are looking for, we have ample storage units nearby on San Fernando Road.
At this Glendale Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 621)
Once again they’ve outdone themselves, I had an issue regarding my account and the managers in the office helped out with getting that resolved and made it so much easier for me- Thank you Rosmeri and Mateo
Very clean place
I've rented a storage unit at the 5500 San Fernando Rd location in Glendale since 2016 and sadly, my review of this particular location has changed dramatically, for the worse. Every since the major staff turnover a little over a year ago, this location has taken a nose dive. The staff from lobby to the district manager, are incompetent and rude. Points to keep in mind before paying for a unit. Despite the low rate you receive at the point of signing, your rate will skyrocket in a few short months. The gates to enter the property are often broken. People have scheduled moves in or out and can't do so because the gates aren't working. The elevators have all broken down at the same time causing tenants to use stairs to move. The one public bathroom allowed for tenants although there are several others, is most times too filthy to use. However, what I caution single women of using this facility of, there is a mentality disturbed man who assaulted me early one morning while the office was closed. If possible, I will post the video of him. It happened this past weekend. I immediately sent an email to the district manager, Aracille and despite the evidence, my video recording and theirs, and, my filing a police report she's chosen to ignore it. Time for legal action. I would advise anyone looking to rent at this location, not to. It much too dangerous.
Nice place to store your extra stuff.
Isaac was very helpful with my rental, very patience and kind. Thank you for this wonderful experience
I have been a customer at this location on San Fernando for several years and I have to say, I have been treated better than I could have asked for! They are reasonable price wise and every employee I have had to conduct business with weather in person or on the phone directly to the personnel in the office has been nothing short of exceptionally fantastic 👏 xoxo to you all for the holiday season ahead of us and thank you sooo much for everything.
Steven and Rosmeri gave me great customer service
Steven approached me and had great customer service. Steven had so much knowledge of store products, different options, just in general company knowledge in general that he blow my socks off by educating me thoroughly about the history of public storage . I was mesmerized by how one employee that's way on the bottom of the barrel has not been promoted to CEO by now.
Thank you Steven and Rosmeri for your help today your customer service was much appreciated, I would recommend this location to anyone looking for a clean and friendly facility!
Kind Regards
-Ivan G
Teresa and Ilse have served with me and others with great customer service and have shown me that they care. Thank you for all you do.
Steven Teresa Rosemary ilse and Mateo are the greatest workers they always greet me with the biggest smiles and heartfelt welcome
Ilse, Mateo, and Rosemary are amazing. They have been so helpful and knowledgeable, and have made our experience with Public Storage a great one. Thanks for everything.
Very friendly and expedient.....
Just wanted to say thank you to Rose. She made first time renting easy, well informed, and very pleasant experience. With Rose CS was definitely top notch and what customers look for to continue doing business with the company. Thank you Rose again Rose.
Ilse, Rosmeri and Teresa are great! Super thankful for their help
Ilse was great, she was very helpful and shared with me all the features and benefits.
Awesome staff, very professional and knowledgeable. Site is always clean..
Rosemary & Ilse went out of their way to help me today and I had to express my gratitude. These days it feels really rare to have this sort of experience in customer service and it truly made my day. Thank you!!!
Rosmeri y Ilse son los mejores
Best customer service, helped me with a great move and made it super easy and safe
great service from Mateo and rosemary . Always a clean location, spot on service! I love renting here thank you guys!
Great service and ILSE was absolutely amazing, had to get a different spot since I needed a bigger one and she was able to accommodate me on the spot with the best attitude, she was extremely helpful making the process quick and smooth 10/10!!!
Rosemary and Mateo they was very helpful and kind and very professional
I work for DI Industrial Coatings and Sand Blasting we are based out of Pico Rivera CA
We were looking for a storage facility for us to put our heavy equipment in and this one staff member stood out in professionalism.
Ilse was a big help when it cames to all of our questions and needs this person is such a phenomenal worker I would hire her any day 👍🏼
Public Storage provides professional service with clean and well-maintained facilities. The security measures are excellent and give peace of mind.
Ilse and Rosemary were really friendly and helpful! They made my experience really enjoyable.
Teresa and Mateo are excellent!They deserve a raise. Thank you for all the help!
Great clean facility. Lots of carts. Easy access and help full employees , especially Rosemary.
Ilse did a great job helping me with my storage space. I came from Ohio and had to store things for my grandma things.
rosemary was incredibly helpful in finding a unit that worked for my needs. she took the time to show me different size units and was kind and patient with me. the facility is clean and easy to navigate. would 10/10 recommend to anyone!
DON’T BE FOOLED!!! They’ll jack up your rates right after you’ve moved in. Mine went up by 33% only 5 months later.
Then kept going up every 3-4 months. I tried to offset this by downsizing to a smaller unit. After downsizing 3 times, I was still paying nearly as much as when I first signed up. Turns out this is their business model…raising rates because it’s too inconvenient for you to move elsewhere.
Absolutely predatory business practices. And guess what, clowns…I’ve finally closed my unit and moved away entirely after 2 years. Giving my stuff away for free saved me more money than paying over-priced storage fees.
I will continue to tell everybody and post about your awful business practices on my popular blog. Congrats for capitalism! 😎
Helpful staff. They were able to help me with my questions and help me find a great deal on a new unit.
Good service
Good customer service very helpful
Ilse y Rosemary muy amables y serviciales
La propiedad muy limpia al igual que las unidades de renta
Exceptional Service from Ilse at Public Storage
I recently had the pleasure of renting a storage unit at Public Storage, and I must commend the exceptional service provided by Ilse. From the moment I walked in, Ilse greeted me warmly and attentively listened to my storage needs.
Ilse guided me through the available unit options, ensuring I selected the perfect size for my belongings. Her patience and willingness to answer all my questions put me at ease, knowing I was making an informed decision.
I highly recommend Public Storage for its convenient facilities and, most importantly, commend Ilse for her outstanding service. Her professionalism and dedication to customer satisfaction have undoubtedly earned my loyalty as a satisfied customer.
An excellent location and staff. Steven and Mateo are rockstars and go above and beyond to help the tenants. Mateo gave me an alternate way to access the elevators saving time with the annoying access on the app. Steven helped carry stuff when he clearly doesn’t have to. Moreover, they are a vibe and have great energy. Never experienced staff at a PS that have good customer service. Highly recommend this location.
I have been a tenant at this facility for over 10 years... the staff have always been excellent to deal with... they care and are responsive to all requests. I appreciate all the first class support that Steven and Rosemarie have provided. But after all these years of paying and watching the rates rise and increase to ridiculous amounts, I asked the team to reach out to their district manager to see if they could come up with a reasonable rate for me.... one that is equal to the current market value of the same exact unit. I found the same unit that I was being asked to pay over $900 for advertised on their website for $425 in the same facility. If I have been your tenant paying you for 10 years, should I have to pay double the going rate for the same unit? Does that make any sense? The staff reached out on my behalf multiple times to request an account review and adjustment, and for over a month I had zero response. So I decided to reach out directly in the hope that a valued loyal customer like me would be treated fairly and be made to feel taken care of. In my own business, I cannot ignore my client's requests and make them feel as if I will not accommodate them at all. The least someone can do is provide the courtesy of a reply and offer some sort of a reasonable compromise. Unfortunately, I never received a single response or offer for a small reduction. That's not how you are supposed to run a business. There are plenty of other nearby facility options available out there... so if you don't care I can just simply go elsewhere... such a shame that something that is really so easy to logically resolve would be handled in this way.
Thank you Ilse, Rosemeri and Isaac for helping me out and making this a pleasant experience.
Ilse helped me set up a new unit at the Glendale location. I have had a unit in another public storage space for years and this one blows my previous facility out of the water. This space is clean, well managed and feels safer all together. Great experience.
Teresa, Steve, Rose Meri and Mateo are fantastic! Very attentive, friendly, and overall great customer service. The facility is well maintained, climate controlled, and secure. They also offer complimentary carts to haul your items too and from your unit. I can’t imagine a better place to store your possessions.
Very nice, clean, and modern facility. Things are setup in order to give you easy access to your storage unit 7 days a week by simply using the Public Storage app. Competitive pricing. Very good customer service. Special thanks to Rosemary and Theresa!
This location is extremely clean and convenient, and the staff is very helpful and always go out of their way to assist me!
Ilse y rosmeri son muy amables y atentas estoy feliz por sus atenciones
After several years of keeping a storage space here I moved out today. Was easy to get in and out of my space. Staff was always helpful especially Steven who couldn’t have been more attentive during my move out. Highly recommend this facility.
Steven was very helpful with everything that we needed. The carts were readily available, and everything is maintained meticulously.
Severytime I come here it’s the best and clean thanks to rosmeri Mateo teresa and ilse
Rosemarie has been an outstanding customer service.
Great customer service and friendly. Recently experienced customer service support by Rosemeri, Teresa, Ilse, and Mateo they helped me immediately. This current location is safe and clean. The storage is perfect space, consistent AC and lighting. Highly recommend.
Mato was a great help!
Rosmeri and ilse were amazing great workers
Great service. Fully recommended to anyone
This place is great the workers today were super helpful with me leaving my storage n not feeling like I am getting charged thanks ilse & rosemari!
Always nice service at this location. Today I was helped by (I think) Theresa and Matteo. Both great and very helpful!
Everything went swell great place and service of customer
Rosemary and Theresa were absolutely wonderful! Very informative and did a great job showing me the property and answering my questions
I was at my storage today Clark name Steven and Matel were very helpful. They are very kind and nice.
Teresa is super sweet. She was extremely helpful and customer friendly. She helped us with our unit and also helped us understand the area better. We’re new to LA. Thank you Teresa!
Today's visit to Public Storage in Glendale, located at 5500 San Fernando Road, was nothing short of delightful! I had the pleasure of meeting Teresa, a remarkable individual whose expertise and enthusiasm were truly exceptional. She skillfully guided me through their range of available units, showcasing their impeccably clean and secure facilities. This place radiates a sense of trust and reliability, perfect for anyone's storage needs. I also met Rosemary, who, though more reserved, was equally supportive and helpful. A pro tip: check their online pricing, which seems to offer some attractive deals courtesy of their corporate team. The in-store prices are quite competitive as well. Overall, this experience was fantastic! If you're on the hunt for a professional, top-quality storage solution, Teresa at Public Storage should be your go-to person. Her professionalism and the facility's standards will undoubtedly meet your storage needs with excellence!
Rosemary and Steven were exceptionally helpful for me today. They were patient and very accommodating with the whole rental process and have made me a very pleased customer.
Forgot his name but you know who you are. Thank You so much for all your help.
Fantastic place, nice insecure, and personally, my favorite thing is the temperature controlled units!
I spoke with Ilse and she was so incredibly accommodating and kind. Good customer customer service is very rare these days, and she is a gem. She deserves a raise and promotion 🙂
Great customer service, friendly and assertive. Recently experienced customer service support by Rosemeri, Aracelie and Julie they took care of my needs immediately. This current location is safe and clean. The storage is perfect space, consistent AC and lighting. Highly recommend. Happy clients since 2016.
Safe, clean and well-maintained storage. Execellent and friendly staff. Special mention to Rosemari who made my switch from one storage unit to another so seamless! Keep up the good job!
Rosemerii and Mateo were incredibly helpful with my move in process and I really wanted to recognize them.
Thank you
Rosmeri is an incredible help it east perfect!!!
Best help I've gotten at this location . Rosmeri,ilse, and Teresa are the very best they deserve a raise
Excellent service!
Rosmeri was the best!!!
I never imagined that a storage place can feel so warm and welcoming. I love Steven and how he goes above and beyond to help and accommodate us at any time. He is incredibly dedicated and easy to communicate with. My friend and I have had very specific needs and all of them were met with maximum efficiency. Ilce is also super helpful and welcoming. The professional and kind demeanor of these workers is exemplary. The place is squeaky clean and the customer service is top-notch!
The worker Rosmeri was so helpful and nice and professional. Thank you Rosmeri
Constantly increasing rental rate and by large amounts ($75 and $125) all within a year
Rosmeri AND Teresa gave me and my wife great services today they deserve a Raise for being so helpful
Rosmeri was awesome!!
Roster was perfect she helped me get my unit today
Rosmeri excelente servicio
Great services since the beginning. Andrew helped me rent a locker with ease. Just rented a locker & already lost my keys. Two employees stated will take 7 to 10 business days to get the lock removed. Stella the person that does the job to remove the locks was on the property when arrived. Got lucky. Didn't have to wait. Steven assisted with the paperwork & new lock. Stella's supreme work, took my old lock off in seconds. Both employees are so friendly, kind, quick & was back in my locker in just moments. Love this place! Highly recommended! Stellar services! Ty again!
Rosmeri was wonderful . I just walked in to go see a unit and she answered every question I had and gave me more information . I didn’t get the unit yet but when I am ready I will definitely be asking for her! ☺️☺️
Teresa is stellar in every way! Beyond helpful. Thorough and knowledgable. Thank you!!
Dear Teresa. Today is Saturday, September 9, Without you i cannot do anything! You have incredible customer service skills! PS is so lucky to have you around!
Dear Teresa, you deserve the very best. Will never find anyone so kind and efficient as you are! Please keep the
good work.
Sweet Teresa, may you be blessed abundantly for the wonderful work you have been doing for Public storage. You are just unbelievable! I would highly recommend the Glendale Public storage at this location.
I am just there now, and Teresa helped me tremendously!!! She is so detailed and so patient, so gracious all the time!!! Teresa please keep the good work during the New Year 2023.
I cannot thank Teresa enough for her kindness, patience, outstanding customer skills, her efficiency!!! She is one of a kind.
The facility is kept so clean!!!
Also want to thank Rosemary Matteo, and Mario for all of their kindness, patience, and willingness to help.
I was here today. Teresa is just so efficient wonderful, . I have never seen such a perfect staff at public storage 😳
Mateo is great he helped me when I needed to close my storage. He explained everything to and was so helpful and professional. I definitely recommend renting a storage here ask for Mateo he delivers great customer service!
Staff have been exceptional and welcoming, and the option of air conditioned units has helped preserved personal items. Location is prime as well, near 134. Would recommend.
Great customer service from Mateo !! Clean facility recommend!👍
GETTING MORE AND MORE EXPENSIVE ! Big problem !
Nick and Matteo are so helpful, patient and friendly! They helped me put a unit on hold and also figure out how to get the best prices.
Tip: book on a computer rather than a phone - the rates are less!
Thank you for the top notch, professional service. It is very much appreciated.
I cannot believe I've been renting from this location since 2017. I've been here this long because of Teresa and the exceptional way she's operated this facility. I've been a customer at several PS locations over the past 20 years and this location surpasses them all. The facility is clean and I feel safe. Teresa as always been accommodating to my needs in a courteous and professional manner. I've heard numerous customers singing her praises. The office staff is amazing in there position each, providing courteous and professional assistance. If you're looking for a storage facility, I highly recommend this one.
Teresa and Rosemary are absolutely fantastic and kind!! They are super patient and showed me all the spaces I wanted to see so I can make the best decision. The space itself is beautiful with great lighting and everything looks clean. Happy to be a customer at this site and highly recommend.
It is a nice space but they raised my monthly rate by almost 40% right after moving in, I complained and they lowered it to a 30% increase. Feel tricked
Great customer service provides by Mateo please ger more representatives like him thank you
Teresa and Rosmeri are incredible. I have been renting at this location for years and always get top notch service. If you are looking for storage, look no further, they are the best in the industry. Thank you for your great service. You guys deserve a raise.
Mario was very helpful. Answered all my question and I left with all yhe amswers.
I wanted to inform you that the manager at 1856 Riverside Hwy, Lawrenceville, GA is a liar and dishonest and a thief. I drove 4 hours there to clean out my unit to be told that the gate was broken and also that somebody broke into the building, and broke into my unit and stole everything. I called the police and there was no report of such things. The lady simply made this story up and cleaned out my unit. I also think this is illegal. I just wanted you to know I will never do business here again and you should look into the employees at this location.
From beginning to end of my public storage rental. Everything went smooth the front desk employees are fantastic and always there for you to answer any questions you need. And the facility is very clean. And access is easy in and out.
Great location! Close to the 134 & 5 freeways and great staff.!
....positive experience, the staff member who assisisted was very proficient, thank you
I love this location and the ladies in the office are sweet and professional. The access hours are flexible. 5 stars!
Teresa and Kianna are very friendly and helpful. Very accommodating. Thank you!
Love the staff at this facility. Always clean & always friendly. 5 stars !!!!!!!
Teresa and Mateo are great.
Giving 2 stars for interaction with Teresa. My husband and I were made to feel very uncomfortable when the question came up on our relationship to one another. To help you better understand. I am a black women and my husband is a white male. Our last names are the same and we are literally wearing our rings. Teresa asks are we a couple? When I respond “We are married.” She states she didn’t want to assume. How foolish? No apology, she just moves on.
To top it off, Teresa has called my phone at least 4 times before we met in person and she never told us the ENTIRE time we were dealing with her that she was Teresa the person we have been speaking to. My husband had to ask her for her name when we were LEAVING. Unprofessional!
As far as the unit and the building we would give it 4 stars based on what we’ve seen. However Teresa put a bad taste in our mouth and lacks accountability when it is clear you have made the people who you are doing business with uncomfortable.
First time with Public Storage and it is not at all a great start. It’s very clear that it’s only about getting our money. They won’t get it for long with employees like this.
Kianna was so amazing to work with. She was so knowledgeable. I was able to rent our new unit from her in just minutes. Public Storage need more people like her working at their locations. Thank you Kianna!!!
Great servise. Friendly and knowledgeable. Thank you!
Nice pleasant employees
I was ok.
Very clean facility, easy to work with them
Thank you so much Mateo and Team
Kianna helped me out today and I would highly recommended her services. She was very helpful and patient. I give her services 5 stars!!!
Teresa was great, always great service here!
Nick was helpful
Very convenient
Do not rent there. We tried to keep items there for our company. These people act high and mighty like you are beneath them. The staff sits around talking like they are at a hipster coffee shop and they are over confident talking to you like they are rich and you are poor.
And, they harass you. They constantly call you, email you, text you…it’s the worst storage company around.
Lastly…these people do nothing but threaten you. Before your due date, on your due date, even 1 second after your due date. They keep wanting they will sell your property and i guess they get commission because it’s all they talk about.
We took our business elsewhere and hope not never see the staff that work there or this company ever again.
Nick will show you as many storage units as you want.
good behavior and nice guys
Nick was great at the Glendale location
Amazing staff with Araceli Mendoza and Nathan .. instructions so clearly explained. Would recommend this place to friends.
Jonathan and Tyra are Awesome!
I LOVE THIS PLACE. Theresa was such a joy to work with. 10/10
Beautiful Presentation & Service.
Clean! 😀 Workers are friendly. Plenty of space.
Very clean location, one of my favorites by far. Kianna was very helpful and nice answered all my questions was a big help.
Thank you again!
Kianna was great with her service. Very attentive and helpful . Great with her job.
It's such a clean and well-kept facility. I needed a small space to store some of my things briefly while I moved to the area, and this was the perfect facility. Easy to follow directions, convenient access to the rented space, and helpful, friendly staff. The move-out process also went off without a hitch. I cleaned out the storage space, checked in briefly with the front desk, and was on my way. A few hours later, I received a notice via email about my move-out. The lady at the desk was most helpful; I believe it was Theresa (so sorry, if I am misspelling that).
Clean
very clean and safe storage. My payment got high, called to a representative Amberly, she was so sweet and helpful , got it fixed back to same price it was before. thanks
Great storage facility with great managers. Very understanding !
Great service with friendly energetic professionals who eased my concerns and made this experience pleasant. ILSA is a bright light and a wonderful representative for any business model. I am thankful I came here and I will refer others.
Nick was very helpful in finding us a storage space that worked for us. He provided 5 star service!
Nick was extremely helpful in providing assistance when I needed to update my contract. Nick, along with the rest of the staff always provides top notch service. Great facility, even better staff.
I was helped by Kianna, she was excellent and so patient in guiding and providing me with all the details. I’m so happy and appreciative of her service.
Nick and Kianna were amazing. They kindly and promptly assisted my family and I throughout the day. Great experience!!
Teresa and Nick are friendly, professional, and efficient!! Thanks, team!!
Overcharging. Way to expensive they raised the rent yet again. From $220 to $245 then again to $294.
Greetings,
The purpose of this statement is to report a theft at the Public Storage Germantown, MD. Location at 12423 Middlebrook Road, Germantown, MD. Throughout the week of July 20th-26 I was in daily communication via e-mail with Mr. Jeffrey Clark who informed me that the Senior District Manager Josh Clark was going to have someone on Saturday, July 30th, 2022, due to the facility being a virtual storage with no real person on site. Despite the reassurances from both Mr. Jeffrey & Josh Clark nobody showed up at 9:30am and even though I stayed until 10:00 am to no avail I never received my items. Therefore, due to the theft I have hired a lawyer and we are looking into all available legal remedies to include launching an investigation with the Department of Justice Civil Rights Division. It is only my hope that other individuals have not have their items stolen either which in the case they have experienced similar treatment as myself a potential class action lawsuit will be filed against Public Storage.
Regards,
R.
Very helpful and kind stuff members
Good price and awesome staff clean storage recommending for sure
Clean, fast, friendly, and very secure!
This site is clean and friendly Nick is super helpful!
Best public storage place I have ever rented from. Not only is this place well kept and clean. But also, the customer service is a class act. Special shout out to Teresa, who helped me check out of my locker today. She was amazingly kind, super professional and very efficient. The world needs more people like Teresa. Thank you!
Really comfortable and Im so thankful for all persons who works there! Great and nice people, helped me very fast and easy! Ill definitely come there again!!!
Website doesn’t clearly mention that the 5x4 is on a higher level and only reachable by ladder, I feel like I got scammed out of $30 administrator fee because I signed the agreement online before seeing the unit. Be careful.
The staff is always so helpful. Teresa, Marcus and Kianna are amazing!
Sadly, the service is getting worse each time we go - and they nickel and dime you on the side. While I totally agree that they have office ours - they used to give access 24/7. Now, outside their office hours, you will not even have access to bathrooms or trolleys.
Then, when renting storage, you had to buy their locks - they must have their Public Storage stickers on them. I showed my identical locks: not good enough.
Now: the very same stickers are not good enough. You had to buy a new lock.
Not only does one no longer gets 1stmonth off as advertised - as a returning customer, but you also have to pay a signing fee - and the new locks. And insurance, of course. Their insurance. Ours was not good enough. I need to buy insurance that we are covered when THEY have a problem. Wow.
Teresa's customer service is unmatched. She is very professional and always helps us with any questions we have. And they do a great job maintaining a clean facility
Super helpful and friendly. The staff at the rental office were really informative and got me situated in no time
Great experience with Nick & Marcus they were super helpful!
Great location with great units !
Ilse & Nick were very helpful, friendly. Showed me diffferent spaces and helped me download app for easier access. Nice and clean property.
Awesome place
Teresa, Alex and Nick are amazing. This facility is so clean and top notch. I would highly recommend it to anyone needing storage.
Really nice facility with excellent customer service. It had been a while since I used a Public Storage facility and things have changed for the better. A lot of lessons learned has led to a much better system.
- Climate controlled units are available
- You can use the PS App on your phone to control access
- They have newer, safer locks available along with other storage and packing materials.
It has never been easier to store your stuff and access it when needed.
Both Nick and Ilya are really awesome and set the standard for personalized customer service. They made the whole reservation and contract process a breeze, from the welcome text to a thorough walkthrough of the facility, and instructions and tips for how and when to access your unit.
I was really dreading storing my important "clutter" in a storage facility again. I've had bad experiences in the past. This place is only six years old - one of the newest in the area, and it's freeway close. I'm so LUCKY and HAPPY that I found this place.
Best service~~~
Excellent service ! Always clean and everyone is always so helpful. Mike and Nick are great , always friendly and do their job with a smile.
Teresa, Michael and Sheyla were all awesome!!! They are extremely friendly and knowledgeable. They are definitely priceless and deserve a raise.
Nick helped me out and he was amazing! Explained everything very detailed, even called after to check and make sure the size of the storage was still working for me. The place is very clean, and easy to use. Very secure and I love the location.
Awesome helpful employees. Clean facility!
I have used this facility a few times when I need to move. The climate control, updated locking system, and clean facility make this the best Public Storage around. If you are looking for a secure location and the best staff, Teresa and Nick are the best, then look no further. I prefer this location over others I have used in the past. I keep coming back to this location because they really go over everything with you to make sure you get the right space for your needs and give you tips on how to store items that you might not have thought of.
Alex at the front desk was very helpfull and pleasant. She showed me how to access cool features by downloading the app. Now I can open the doors and elevators with a tap on my phone! (:
Mario truly went above and beyond to help me. He was so professional and his customer service is excellent. He helped me with my new storage space and was very knowledgeable. Thanks again Mario! You’re the best! :)
The property was very clean and well kept. It’s very easy to navigate and big.
I recently moved over to this Public Storage from a different storage business, and I was so impressed by the professionalism of this facility! Teresa was so helpful and friendly - I really felt taken care of as a customer. The facility itself is nice and new and high tech in terms of access, I actually love going to this storage facility. Would highly recommend to anyone in need of a storage unit!
The staff is really reliable, they helped me find the right storage for me. Thank you.