Amazing staff. They have always been so friendly and helpful. This is also cleanest storage facility i have ever rented at.
Maggie was very helpful!! I wasn’t sure if I was ready but she made me so comfortable and the price was so good. It was so so helpful!!
I am extremely disappointed with Public Storage. They consistently hike up the price of my unit while the exact same-sized units at the same location are listed for hundreds of dollars cheaper. I went into the store today and I inquired about the discrepancy, I was told the only way to get the lower price was to move out of my current unit and rent a "new" one — which makes no sense, as it's the exact same space! This practice feels like a blatant cash grab and complete disregard for loyal customers. Save yourself the frustration and look elsewhere for storage.
WAS a great storage facility. Not so much anymore!!! Had multiple locks on my unit just to feel like my belongings were safe. It's a gated community, but people would piggy back in and just hang out on the property. When I was in my unit, I had people looking in scoping out what I had in it. While I loaded my belongings up to get out of there, I watched multiple people go through the dumpster. This property is NOT secure.
Let alone they have a horrible traffic jam EVERY WEEKEND! Plan to be stuck waiting on other people to finish unloading before they move.
Store at your own risk!!!
My experience was delightful! I scheduled a meeting at 130, and ended up almost 90 minutes late, and STILL I had a unit set up and ready to go. Thanks to Maggie for the easy explanation of the unit!
They are very nice and helpful, very clean storages. We rented 2 storages and are very happy with them.
Highly recommend this Public Storage to anyone
Great customer service
Very helpful
I just want to let you know that Maggie that is the manager on the Ward Road store is amazing she's a wonderful person always answers all my questions everybody for that matter she is the best
Facility is clean, front desk people are friendly and helpful, I feel like my stuff will be safe here! The app is super convenient as well.
The manager Melody was amazing! She went above and beyond to help me and my family. I will recommend this place to all I know.
Maggie was absolutely amazing at our 4th plain location. She problem solved everything for our needs I highly recommend her she gives the best advice. Thank you Maggie!!
Maggie was very helpful and friendly.
Thank you
No complaints on customer service!! Very clean location. 2nd time using a storage unit here!
Priced way too high and I'm not a fan of the building and elevator. It's so hot in there. I dint recommend
App wasn't working correctly, but Maggie fixed everything for me
Maggie has been so helpful and friendly!
It started as $150 per month... Then $238 per month. Then the last straw for me was $300 a month. This was over a 6 month period! When I inquired what was going on, she told me, "We had some people move out, so that determines the rent for everyone else.". Nope, built a shed in the backyard for $1500, it will pay for itself in 5 months. I have a huge Halloween and Christmas set up that I store.
Mark did a fantastic professional unbeatable job
Paul at the counter was a wonderful help!
Paul is very helpful and answered all of our questions. Very friendly.
Mark was very helpful today.
Appreciate the caring managers and cleanliness at this location.
Maggie was super helpful and awesome! Always smiling, friendly, and kind. Thank you for everything. You’re the best Maggie!
Super easy process thanks to Maggie. She was extremely nice and helpful. Answered all of my questions and was very helpful
Maggie was great help! Very informative and made the whole process so easy!
Very kind staff, easy to move out when I was done using the unit.
Maggie is so helpful and very polite to help me through my changing units. Highly recommended!
Maggie is awesome! So very helpful beautiful customer service skills.
Abbi answered all my questions confidently and professionally.
The manager was so friendly and informative!
Best place! Especially enjoy the staff when id pop in! Sweet and caring! My experience was amazing and can't thank Mrs. Maggie and Gary for all laughs and making me feel hears and welcomed
So helpful could not express how great full I am with Abby so informational and patient
Abby is so helpful great service
It was warm, and the service was excellent!
Great group and great service! Thank you Abigale!!
Got some bubble wrap and mattress protectors from this location and the PM was so sweet and friendly to me!
Abbigail has helped me twice now with getting a lock changed on my storage unit. Both experiences were very fast and timely . My experience has exceeded my expectations.
Convenient & Reliable. Thank you Dave for the great customer care. Appreciate it!
I work as a mover and the staff here were very accommodating to our large 26ft truck, I would recommend.
Maggie was absolutely tremendous and helped us above and beyond anything we could ask for!! Highly recommend
Maggie was super helpful and accommodated our needs. Would definitely recommend to others.
Staff is great. Super nice helpful. But I wouldn’t be letting just anyone rent there. 2nd floor is where I had my storage unit and there is about 5 people living up there in the units. Smells like the homeless. Also top of units are open for ventilation obviously, but anyone can look in there and that’s what someone tried to do with mine. I couldn’t wait to get my stuff out of there. Staffs great. And awesome location. But kinda over run with the homeless now
The manager here at this location might be the kindest sweetest no nonsense person I've ever met. I wouldn't have chosen this place it was chosen for me but I'm so happy to be here now and I guarantee it's the safest storage place. I know there I'd a lot of theft at storages but not this location. It's clean safe and the best part the manager is a goddess gem........ my favorite storage place I've had by far. People make all the difference. If she left I'd probably relocate because it wouldn't be the same. Love you Maggie.
Abigail was awesome and very helpful!! We had a great experience.
Abigail was extremely helpful and friendly. Easy and fast setup.
Good service the front desk person was very nice
Maggie was wonderful and such a help!
Maggie was AWESOME today, she helped us get set up with a great storage unit! So happy with the experience we had today, especially on the tail end of a HORRIBLE experience at another competitor in town. We are thrilled with the service we experienced at Public Storage!!
Maggie was exceptional at her job. Super friendly and informative.
Been at this location for over 5 years. Not as happy with this location now that it has been taken over by Public Storage. The property manager is never on site to be able to resolve any concerns. No set office hours either. Nor can you ever reach them by phone. You have to leave a message and hope they call back. The property doesn't seem to be kept as clean and organized as previous.
- UPDATE 9/27/23: The elevator is down (no estimate on when it will be repaired). You have to go to the office to gain access to any upstairs units. However, there are NO set office hours. So gaining access to a unit is hit and miss. You may be waiting 20 or 30 min for the mysterious property manger to show up IF they happen to be on site.
The user agreement gives public storage the right to limit your access to your unit at anytime. So with no set office hours and no guaranteed access hours my business supplies are held hostage until their elevator is repaired.
Very pleasant helped me with a new different unit than I expected and process was easy and smooth
Wonderful customer service!
I am a returning customer. I am glad to be back as my previous experience was great. This time, the manager, Dave, helped me to select the best unit for my needs.
Excellent customer service! Very friendly, would recommend!
Excellent customer service. Onsite Mgr very helpful
I rented a unit here for 4 or 5 month in-between moves. The whole experience was flawless. I used to use Fortress Mini Storage down the street off of Fourth Plain but due to an unfortunate incident I’ll never go back there. (See my separate review on them if you’re curious why).
The individual at the front desk, who helped me set up was full of information and got me going without a hiccup. The facilities are immaculately clean. There is a covered loading area to be able to get your items in and out of the main storage facility without being in the rain . I was concerned with the limited access that it would get full, people bumping into each other but I visited my unit several times over the span of renting here and was always able to park undercover irregardless of day of the week or time of day.
Using the public storage app to open the gates is super convenient. They also provide lots of rolling carts for you to be able to shuttle your stuff to and from your vehicle and unit. Once again mentioning how clean it is and also it just smells clean. I am aware that it’s a newer facility, but they really keep the grounds up. If I ever need a temporary storage unit again, this place will definitely be it.
Maggie was wonderful and made it so easy to get into my unit same day!
Maggie helped us through the whole process and helped us with everything! She was so nice too!
Maggie was polite, sweet and informative. Great customer service. Site is kept very tidy and well secured
Friendly staff, great service! Thank you Maggie!
Took time to show several options. Was very kind and patient.
very kind and helpful in a timely matter
The customer service was very unprofessional I was transferred and spoken to extremely rude I took my business elsewhere.
After being in the car for over 48 hours moving from the East coast to the west coast. Our first stop was our storage unit to drop off things we wouldn’t need right away.
I cannot express how easy it was to get in, to find our unit, to rent the unit online while driving. It was so fast and simple it truly made the end of our journey less stressful.
Great customer service, Maggie!
The woman at the front desk was extremely helpful she made it a super easy experience would recommend over and over thank you public storage
She was wonderful and very nice
Maggie was amazing and super helpful!
Very nice experience. Thank you
Could not beat Maggie for kindness she made us feel very welcome. Never have I had anyone treat me so kind.
Maggie was very pleasant… very personable!! Absolutely love her!!
Lovely lady made things so easy
Dealing with Maggie was much better than going online!
Maggie is great! Very friendly service, walked me around the facility which is by far the nicest I saw in Vancouver. A bit pricey but the peace of mind is worth it in my opinion. As a single woman, I don't feel afraid to be there by myself. Very secure, clean, well lit, and we found the perfect size for my needs.
Easy and convenient. Maggie is super friendly and helpful. Thank you
The front office has done a great job of solving our issues that we had previously had.
Started as Extra Space Storage. I have a lease with the new company, Public Storage that bought the original company out at this location. My rent went up without any notice. I'm currently looking for another unit at a different company. Yes the place is clean but come on people, not even a year and rent went up. In the second month I rented Public Storage took over. If I acted to go to Public Storage I would have chosen a closer location to my apartment.
Convenient location, clean place, friendly service however buyer BEWARE! rates have multiple hidden fees. I’ve been around long enough and been screwed by enough company’s to know when to cut out. They make you buy insurance WHAT!! your place is insured, that’s called overhead it should be built in, whats next a toilet paper surcharge in case you use the restroom? Administration fee?? WHAT the heck is that? Just add a few and call it “administration”, every business has admin fees…. Again it’s called “overhead” it’s like McDonald’s charging you for uniforms the employees have to wear. And you have to “rent” in addition to everything else a special lock designed special for their special roll up doors, you can’t use the lock you already own oh no that’s cutting into their lock rental business.
My spidy senses told me to get out of there and look elsewhere. I asked about rental agreement but couldn’t get a straight answer, I’m sure that’s another way they pinch you when you try to cancel or vacate that’s when the 18 page fine print contract comes out !! NO THANKS. NICKLE & DIME TO DEATH in the end I voiced these concerns the person working there said “believe me your not the first person to say this!”
Amazing service, very clean and just an overall nice experience. I’m not good with names but the woman that runs the office is extremely nice and helpful.
Carole was so very helpful and patient with me when I had my breakdown right in the middle of the lobby. ❤️
Wow customer service is outstanding! The woman with glasses and long white/blonde hair who loves Disney does such a great job and with a great attitude. This is a trustworthy company that cares about their customers.
Came in just to pay my bill, ended up having a lovely conversation with the two ladies who were working. Thank you for your help guys!
Great service. Nice clean facility.
Great customer service! Extremely friendly and caring about any issue or questions you might have, highly recommend public storage over u-haul!
Melody was super helpful. The place was super clean and seems secure. Would recommend to anyone. Prices were super reasonable for what you get. Everything was explained in detail and there were no surprise fees.
Carole was amazing! Helped me this morning, helped me when I came in. I hope her boss see this because she is amazing.
Very nice and helpful very much recommended place
Just moved out due to change of ownership Public Storage is now the owner and I have had bad experience with Public Storage
Gave me a map so I wasn’t confused and walked me through the process.
I originally rented my storage unit with Extra Space, but then public storage bought them out. It is such a clean and nice facility. Never had any issues. I only needed my unit for about a year, and I just moved out. I moved out last night, and today (I did not even have to call them to cancel my month-to-month contract) they called me. Such an easy process!
Great customer service, affordable prices and easy access to my unit.