Wao Robin is an amazing lady that took her time to help us and was very friendly.
I would rate her a 10 star
Working with Robyn was a pleasure during the process of renting a storage unit. Friendly, effient, and very helpful.
Kiki is awesome, she helped change the light bulb at my storage unit right on the spot, it made a huge difference
Robin was awesomeeeeeeeeew super helpful and informative!! 10/10
Robin was and is AMAZING!! She was helping another customer when I first came in which took a while but in the middle of it she found time to let me know that she would be with me once she was done and she also apologized for the long wait. I appreciate that she acknowledged me and updated me, that's what customers like. When it was my turn she asked what I was looking for and started right away to find me a unit. She looked diligently and went over all the units she had to make sure she found one that was right for me. We saw both units and then I was able to pick one. The process to get one was fast. Throughout the process, Robin was nice, kind, and personable.
When I was at my storage unit another day with my boys I gave them some trash to put in the dumpster and it was locked. Robin saw my boys struggling to open it to put trash in there and she came from the office to come and unlock it which was very nice of her. I'd recommend this storage location to everyone and my experience with Robin to others because she is super nice and kind. Just like the Christian radio channel 88.1 says "If you can't find a kind person be one!" Robin is just that!
Thank you, Robin, me and my boys appreciate you!
The booking and check in process was so smooth, excellent experience!
Kiki was super helpful and really nice. I just moved in today and she set me up. Thanks Kiki!
Robin is a real asset to have working for Public storage. Her professionalism was first notch. IF I COULD MAKE A SUGGESTION, MAYBE KEEP A LITTLE LONGER HRS FOR THE CUSTOMERS THAT HAVE A 9 TO 5 Job makes it very difficult to use this facility. I understand it's to keep the crime issues and the less questionable clientele away from using this facility.
I'd maybe suggest having security patrol the premaciss 6 to 9 am then maybe 6 to 9 pm to help the others to use this storage place? Ty for ur understanding....
It was clean and reasonably priced .
Robin was amazing today she helped me with the problem I had and we solved it very quickly she is a very kind person and I am happy that she helped me today
Robin welcomed me with a friendly smile and she personally escorted me to find my unit. She has quite a bit of experience I had learned so that was nice. My unit was all swept and ready for me to move in. It has been a great overall experience so far!
Robin was simply amazing today. All my concerns were resolved in a timely and meaningful manner. I was able to move to a smaller more economical unit with her assistance. She put my concerns at the forefront. I will gladly recommend public storage to my friends and family. Thank YOU!!
I worked with Robin today. She was absolutely Amazing! I would give a 6 rating if it existed. She helped resolve all of my issues.
Just got a unit here and Robin the manager was a huge help! Definitely recommend storing here!
Smooth process with new rental. Robin was great and professional.
Thanks for everything
Been at this location almost 2 months and it's been nice. Thank you KiKi for helping me get all signed up on day 1. And just had the pleasure of meeting Nichole on a Sunday, glad she was here to answer cpl questions I had, she had a great work attitude and definitely good customer service... The ONLY reason for the 4\5 stars is because of the gate hours. I do mobile detailing and it's nice to be able to have my stuff there and be able to pick it up and go do jobs and can easily bring stuff back afterwards but like closing at 5pm on the weekends just sucks sometimes, so then I have to risk leaving all my equipment in my car overnight and my apt complex isn't the best with security. But that is def the only reason for the 4\5 stars... The employees rock! And are so helpful when needed..I would and have recommended this place.
Manager Kiki - She was so sweet and super helpful! Tbh, my unit didn’t have any directions where the entrance and exit were, but she was patient with me and she helped me out. She also told me that I smelled good, which really boosted my self-esteem. We need more people like Kiki!
Kiki offered great customer service
Someone had damaged the lock to the storage unit that my daughter and I are renting at this location. It been 3 weeks since we been waiting for a locksmith to come to take the lock off. This very inconvenient for us. We do not have access to our unit plus on top of that we had to paid for another lock. To my understanding my daughter and I paid for insurance to cover any damage to the unit so why do we have to pay out of pocket to have the lock replaced and why is it taking so long for the locksmith to come out to replace the lock. I would not used this storage location in the future. I never had any problems using other Public Storage this is the only one. You have one very unsatisfied customer
Al principio es barato pero le suben mucho a la renta.
The manager kiki very helpful with my situation about getting into my storage unit and very friendly and doing a very good job
There is no body in the office during office hours as posted.
Kiki was wonderful. Thanks so much for getting me setup!
This place was awful. We called to get a unit lined up for a specific date, but then when we got to the unit they said we had to pay from the date we called on (that would have been nice to know on that call) ANDDD turns out we were paying for someone else’s stuff!! So we had to wait 2 hours to get a new unit and cancel that one. Then when we came to get our things 7wks later, we had more issues. It’s just been a headache. Use a different location. There’s another location about 1-2 miles from this one. May be better. If you can swing it, maybe try a different company.
The manager kiki was very helpful and kind from beginning to end. She was a joy to work with!
I recently had the pleasure of interacting with Kiki, the manager at Public Storage, and I cannot express enough how impressed I am with the level of service she provided. From the moment I walked in, Kiki’s warm and professional demeanor made me feel welcomed and valued as a customer.
Kiki’s knowledge about the storage options available was extensive, and she took the time to understand my specific needs before recommending the best unit for me. Her patience and willingness to answer all of my questions, no matter how small, really stood out and made the whole process smooth and stress-free.
What truly sets Kiki apart is her attention to detail and genuine care for her customers. She ensured that I understood the terms of the rental agreement and even gave me helpful tips on how to maximize the space in my unit. The facility was spotless, well-organized, and secure, reflecting the high standards that Kiki maintains.
In a world where exceptional customer service can be hard to come by, Kiki is a shining example of what it should be. If you’re looking for a storage facility managed by someone who is dedicated, knowledgeable, and truly cares about her customers, I highly recommend visiting Kiki at Public Storage. She made my experience outstanding, and I am confident she will do the same for you.
Thank you, Kiki, for going above and beyond!
Absolutely the worst experience. Arrived on site to rent unit. No one there. Called. Phones go directly to a person very happy to sign you up over the phone. I stated we were there and wanted immediate access. They assured me the process was automated and we would be given a code to enter immediately. They signed me up for next day so we couldn't get in. We called back. No luck as you can no longer get to a person because they re-route your phone to customer service voicemail after you sign up. Property manager arrived on site after about 45 minutes and she gave us a code. Did not work. Back to office. She came to unit and let us in herself. Assured me code would work next day. Came back 4 days later. Code didn't work. App didn't work. Came back twice. No property manager on site. Called ALL the numbers. Finally got someone. Demanded my money back as I had spent approx 5 hours of wasted time. They reset my code over the phone AGAIN. Finally got in. NO CUSTOMER SERVICE after you sign up!!! Go somewhere else!
The manager Kiki Great coustmer service
Kiki very good service and very good attention, I highly recommend
kiki provided great customer service :)
the manager kiki was terrific! 5 star service. thank you very much.
Mychelle is very professional and patient helping with our storage needs. Public Storage is extremely fortunate having her as a manager! Whenever we have come to drop off or pick up items, she has been available and ready to help in whatever way needed. I've seen her show the same interest in, and care for, other customers, too. Her professionalism and genuine connehandbags. every customer is something you don't see that often. We're always glad when we come by and she's the manager on duty. She does it all, from listening to customers' needs, presenting all the options, to sweeping the grounds and helping locate handcarts. I hope she is appreciated for all she does!
The service at this facility was awesome. Kiki, the attendant, was very helpful, friendly, and sweet. We highly recommend it.
Nicole was very nice supporting me on scheduling my move-out date! I would’ve stayed but my rent was increasing. She was very responsive and answered my questions with clarity.
Kiki is a great manager! She helped me get a storage unit she is so nice and professional I felt very welcomed I reccomend her service to everyone!!! Thank you kiki ur amazing she needs a raise!
Mychelle helped us so much. So nice. Public storage was very clean and organized. No issues.
Very friendly and helpful. Great safe location with good prices!
Kiki She very good customer service she is fun explain everything 100% 5 stars thank u
Kiki very great customer service friendly and very helpful
Kiki was awesome!!! So friendly and helpful. Definitely 5-star service as she set me up with my unit and got me ready to store my belongings.
Such wonderful service from Kiki! I was confused on the space and location I had actually rented from and she took the time to walk me through rental, start to finish. Would absolutely recommend!
Kiki , Was able to help me with my account and so helpful beyond my expectations! Thanks
Kiki gave me great customer service would recommend this storage to anyone wanting good professional service.
Kiki did an amazing job helping us
I am very happy with the customer service they provide. Janet was very helpful and got me the best deal possible.
Jan 2024- Unfortunately I have to change my review. I was renting a 10x30 for $247 and moved in in October 2023. I just received a notice that my rent will be increasing to $333. That's almost a 35% increase. I can understand maybe 10% after a year but 35% is ridiculous. I moved out immediately to a different storage company with better access hours but a little farther away. The employees are still great but their business practices are almost criminal. They lure you in with a good price then screw you a couple of months later.
I can’t even put into words how incredibly helpful and kind Kiki was for my family during a difficult time for us of our father’s passing. Our father rented a unit there that was unfortunately actioned off. She was able to get hold of the buyer for us and get us some of his clothing and documents. Kiki went above and beyond for us during this time. She was also understanding and nice to us. We appreciate it so much.
Kiki was so kind and patient with me. Great guidance and always a pleasure to see when I pop in. Thank so much.
Kiki is a great manager and I highly recommend her services.. thank you Kiki!!
She helped me with a rental today
Great service from KiKi today! Haven’t been to my unit in awhile and she was fast and helpful getting me my new codes and keys to access my unit :)
Thanks so much!
Kiki is Very informative and prompt!!! Kind as well
Kiki helped me with a billing issue, resolved my problem quickly and better than I expected. With a smile!
mychelle ur the sweest person u ha e great communi ation skills
Kiki & mychelle fue maravillosa la atención que me dio y estoy muy contento adquirir el servicio
Mychelle is fantastic she is the most helpful property manager I’ve ever dealt with
Kiki is so helpful and have great customer service
Kiki.thank u for excellent service
Had a great experience signing up with Mychelle.
Kiki was very professional and friendly, best experience getting a storage unit!
Kiki was awesome answered every question I had about the storage and was very helpful
I was helped by Kiki today, She was very friendly and helpful, It was the fastest and friendliest experience I have had in a any business in quite some time. Thank you Kiki!!!!!!!!!
Kiki is a great manager very friendly and patient
This storage facility is nice and staff is friendly. The reason for only 2 stars is because they increase rent multiple times per year with little warning. We have had our storage unit for less than 1 year and our rate has DOUBLED. A 100% increase in less than a year is obnoxious. If we’re unable to negotiate a lower rate, we will need to move our belongings elsewhere when the new rate kicks in.
Kiki was very friendly , helpful and patient throughout the whole process . There should be more people like her .
Kiki was very helpful and provided us with excellent service
Came in 1st time getting a storage unit. Joelle helped me get it done quickly. She was great. And easy to work with.
It is not safe storage I lost my items I have the videos that the public storage opened my storage and steal my items from the storage
Kiki , she’s very nice , and helpful with my rental, thank you, Kiki
Kiki was great to work with
Kiki and Tavien were very helpful and professional. Thank you so much for making process so easy 🙏🏽
When I called about information for storage, I spoke with Kiki. She took her time and was very helpful with all of my questions. It was great customer service, which I appreciate these days.
Kiki was very friendly and helpful she was willing to help me through this hole process great service
Today I rented a storage,and it was a great experience with ki ki
Excellent customer services and courtesy. Thanks, Kiki!
Kiki helped me with my storage needs.
Need to open facility by 6am to 9:30pm. Not enough time to finish by 6pm
Just got done working with Tavian Smith, who was totally awesome to work with very professional and polite and very helpful and did it with a smile. Please don't let this manager go. We need more professionals like Tavian.
This facility has hours that show it open but I rarely find the office staffed. I often pay 2 months in advance for this very reason. If I wanted to do business online I wouldn't rent a space. For the price charged I expect face to face service
Aweso.e,affordable and dawn is amazingly hard working and very patient
The rep who helped us was so kind and helpful!
No access after 6? How am I going to access my things when the gates are open less than 8 hours. a day a waste of money
Found roaches and spider nests in my unit. Tried multiple times to get ahold of property manager, never is there, doesn’t call back- absolutely horrible storage unit. I’ve had public storage before and never had such a horrible experience.
Joelle Dinkins is an Outstanding property manager.
We were greeted at our unit after we arrived n asked how we were doing n checking if everything was OK with our unit.
It was wonderful to feeled like someone cared. First time Ever we have been greeted on the property
Had a great friendly, Well Professional experience here @ Kent Des Moines Public Storage with "Kathy" , she's super cool.
Simple & Very Easy going process
Work life balance must be great working here because getting service when needed is nearly impossible. Even official office hours apparently don’t apply.
My code to get in isn’t working and will have to be changed for the second time in 6 months.
Hope to resolve this today and get out of there asap.
The customer service representative Joelle was great, she checked us out was very pleasant, wish we could write more but the service rendered was outstanding. I highly recommend this place if you need storage.
The manager Joelle was very helpful and very awesome nice
Helpful, Courteous, Patient, Great Overall Experience
There hours could be better for the customer & not the company.
If I could rate 0 I would.
I was 5 min late in leaving, in the process of loading my belongings into my car. I mistakenly let the exterior door close and my belongings and car keys were in the hallway.
There was apparently no staff on site by 5:05 and NO ONE could be contacted, per the after hours contact helpful recital of the ‘policy’.
When asked who the point of contact would be in an emergency I was told that no one would be contacted until operating hours at 6:00 a.m.
Apparently after 5:00 there is not a single employee, or manager who exists to Public Storage, so it sounds like their work life balance must be out of this world.
Their customer service, however, could use a makeover.
I spoke with Joelle over the phone at this location and she was very helpful, kind, knowledgeable and professional. She made my phone experience very smooth and seamless. A great asset to this location and big kudos to Joelle!!! -Phil
This storage facility has been so easy to work with, easy to manage online and on the app, and easily accessible. I have to remember that I can only drive up and access it during normal business hours, but besides that inconvenience, it has been a great experience. Speaking to Joelle today was a pleasure and they were very helpful.
Joelle was amazing! She was super helpful to me - I came to trap a feral cat and she allowed me the space and availability to do so and her compassion and knowledge was so valuable to me-
She literally is a life saver!!
Joelle was absolutely fantastic!!! She went above and beyond to help me. I rented online and didn’t realize it was an inside unit that absolutely would not work. Also when I saw the space it was too small. She fixed everything in minute with a genuine smile on her face. Fantastic person fantastic service!!
Joelle was pleasant to deal with and amazing ...
The best expierence I’ve had at this public storage!! Joelle was such a sweetheart and helped me sort through my issues with paying on the app and got me all set up for a new key everything was super quick and easy definitely recommend if you’re looking for some storage
Joelle was very helpful when explaining charges on my account. She was informative, professional, patient, and friendly. I appreciate her help.
Joelle was so pleasant and kind With her customer service Thank you so much for her service😌
They are NEVER in office and charge 10$ service fee over the phone I have visited 3 days in a row and nobody is there
Natasha is super friendly, descriptive, and do explain everything with great customer services.
Thanks you -
There amazing crew to help you out any time you need them
Brian gave us excellent service. He informed us and got us the best deal!
Danny was really helpful. Good customer. Very patient
Brian kicks butt and helps when help is needed. Get this man a raise!
I was wary renting a storage unit given the few nightmare stories I've heard. After talking with Danny at the front desk, I'm confident in my choice-I'm happy with my rate, my storage unit is clean and dry, and Danny answered all my questions and concerns. Thanks!
Brian is the best service
Brian was great. While he didn't have the space I needed, he found a space at an affordable rate with a promotion for myself and my sister to rent. He was fantastic and deserves 5 stars!!
Awesome service from Peter! He was super friendly, helpful, and patient. Would recommend!
I would not recommend renting here, finding out my lock handle was unscrewed from the inside and half my stuff stolen! Someone smart went through the wooden wall because the only thing holding the wooden wall is screws. I did not get a call from the office about it! The guy that work in the office seems not to care. Does their security camera even work? This place is shady and I don't trust it. Also, this place is over charged to have limited time access and just to have a wooden wall that can be unscrewed from the outside.
Peter was nice and friendly, reasonable prices I recommend to come here
Have a unit here. Trash cans are always locked, and customer service is awful when in need of help. Sold us a faulty lock and we are now responsible for the locksmith.
Awesome service! Peter is an amazing person, helped a lot!!
Mr Bria is very amazing in performing all services and all the customer services skills in this location.
Please he is a great and performing agent.
Best regards.
Kossi.
The management don't know how to be a manager nor do that know how to treat people !
Best in the NORTHWEST
SERVICE from PETER
Brain is the best come and get it with him.
Waited 5 hours for someone to show up and then had attitude. Are you kidding me BRIAN!
Brian is awesome customer service is great
Peter was really excellent at helping us with very very good service
Great experience. Simple and fast service!
We moved cross-country from Raleigh, North Carolina just when everything in Seattle shut down due to the pandemic in March 2020. So finding a house, starting the job, etc. was very challenging and we had no idea how long conditions would remain in shutdown and our lives unsettled. After paying storage with our movers for a short time, we ended up putting our household goods into a storage unit here and then we lived "temporarily" down in Portland with family. Now, two years later, we finally were in a position to be able to move our things out of storage and into our home.
We had a great experience at this location. It was really easy to have a large moving truck come in and unload and load our items. We rented a 10x10x30 unit and over the two years we were only able to go up to Seattle from PDX to check on it a few times. We never had any issues of break-ins. It was clear that after 2 years that there were never any leaks or other weather-related issues, no evidence of pests such as rodents or insects, and all of our items were in very good condition after being stored for so long. I'm sure that since we had had all of our items packed from moving cross-country and we just left everything wrapped, boxed, and crated, that helped preserve the good condition of our items. I had been growing increasingly concerned as the months passed but we did not know in 2020 how long our things would be in storage and so we did not opt to find a climate controlled unit.
Moving out was very simple. We had a great experience with the current manager, Lindsy, who communicated very clearly and made our entire move out process very simple and pleasant. In our experience we have had nothing but a great success with having our household goods in long-term storage at this Public Storage location.
Alex and Brian are the Best
I'm a handicapped veteran and I needed to store an antique motorcycle. Peter went way above and beyond the call of duty. I would highly recommend him and this location. Two thumbs up. Hand Salute! Thank you Peter.
Brian and Janet are the best
They should open at 6am for Access and maybe close at 9pm for access. I literally need to take a day off work to go my storage and that is bad and inconvenient.
Brain and Janet are amazing
Peter at Public Storage was very helpful. In changing my storage unit.. He was great.. Thank you very much Peter..
You'll have access during the daytime only, so if you work regular business hours you're SOL- they're not open during the evenings or early mornings. The office people are fine but have their hands tied, the manager is perfectly nice but totally unhelpful, probably also has his hands tied by corporate. Rates increase a lot, every few months, with no notice sent.
As a traveling healthcare employee, when COVID hit and they reduced their hours I had no access to my unit. I ended up being out of town working for 4 months with two suitcases because the hours were so limited and I was traveling. Later discovered an issue with the door, got no help coordinating to get it fixed for almost a year (because, again, I travel out of town for work, thus the need for a storage unit in the first place) and I had to be there to do it.
Just save yourself the time and trouble.
Sure the great service and Ashley and Brian took care of me
Brian and Ashley are amazing
I was having problems with them at first but Brian and Chanelle made sure to satisfy my needs to the fullest and cooperated with me in the best way , went our their way to call me and figure things out.
Brain and Ashley was grate
Brian and Ashley are amazing
We didn't like the first space they gave us but they really went out of their way to find us what we wanted.
Bryan and Ashley are amazing!
Brian is awesome! Come rent here
I really appreciate your guys services everything was great clean efficient I will definitely consider you guys for my next Rental and I will definitely recommend you to all my friends or families you guys are great management
Brian was most helpful and let me use his chair while we did the rental. He deserves a raise and a weeks vacation
I had terrible experience with manager.
Public Storage is the perfect place to store your stuff should you need to they have different options of sizes that you might need there very easy to find you can't miss them being on the main road threw town , tell your friends and family . #love
All these public storages close way to early for someone who works a 9-5 . There is no time to get off work and come here . Pay all that money for a unit you can barley get into because they close at 6 .
Brian is the best. Showed me how to open gate with my phone.
Excellent service I spoke with a rep by the name of Bryan who was so thoughtful and cared about exceeding customer expectations. I appreciate employees who take the time to make a difference in the customers experience!
brian is the best, he did not write this
Brian is the best. Come see him
Brian is amazing! Showed me how to use my phone to open gate
Brian is very helpful. He did an awesome job .
Brian was great I came in this morning and he was able to help me quickly and take car of my needs very happy with the customer service 🙂
Friendly and helpful staff!! They also keep it clean!!
Yuck need to upgrade things here.
Brian, was very helpful and friendly, and professional. Thanks B!!!
Brian was amazing! Showed me how to open the gates on my phone
Brian explained pricing great ! Very nice (: I will be recommending this place