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Public Storage Self-Storage Units at 12963 Jefferson Ave, Newport News, VA
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
-
5'x5'Online only price$ 49/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 49 /mo $ 49Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 56/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 56 /mo $ 56Best Price Label+ one-time $29 admin fee1 unit left! -
5'x10'Online only price$ 59/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 59 /mo $ 59Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 111/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 111 /mo $ 111Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 124/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 124 /mo $ 124Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 152/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 152 /mo $ 152Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 166/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 166 /mo $ 166Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 191/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 191 /mo $ 191Best Price Label+ one-time $29 admin feeHurry! -
10'x30'Online only price$ 227/moLarge 10'x30'- Climate Controlled
- Upstairs/elevator
$ 227 /mo $ 227Best Price Label+ one-time $29 admin fee2 units left! -
10'x30'Online only price$ 263/moLarge 10'x30'- Climate Controlled
- Inside unit
- 1st Floor
$ 263 /mo $ 263Best Price Label+ one-time $29 admin fee1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Newport News
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Newport News Storage Units Near I-64 and Newport News/Williamsburg International Airport
Newport News storage units are available near I-64 and convenient to Newport News/Williamsburg International Airport.
Keep your car trunk clean by stashing exercise gear, extra luggage, and sports equipment like balls, bats, and golf clubs (Newport News at Golf Club at Deer Run is just up the road) in a 5x5 storage unit. If you need more space for bicycles, patio furniture, or boating gear to use on the James River, we also have 5x10 storage units available.
Give your home a new lease on life with one of our popular 10x10 storage units. Great for busy families, anyone downsizing, and even temporary storage during a home renovation or remodel, 10x10 storage units can help you clear our three rooms worth of stuff.
When you're finished storing, treat the family to a trip to Busch Gardens and Colonial Williamsburg, less than half an hour from this location. With a mix of history and excitement, there's something for everyone.
If you're new to the area or moving locally, our 10x20 storage units can help you store a whole house worth of stuff while you're getting settled.
This location offers indoor climate controlled storage units. Use our eRental program to book a contactless move-in today!
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 254)
Called to ask a pretty simple question, manager was rude and hung up before I could ask any follow up questions.
Excellent service for Carla
Best in person customer service
**Exceptional Customer Service and Genuine Care from Karla at Public Storage**
I recently had the pleasure to meet Karla at Public Storage, and her outstanding customer service truly stood out. Karla combines professionalism with a warm, human touch that is rare to find. From the moment I walked in, she made me feel valued and understood, going out of her way to ensure all my storage needs were met.
Karla’s knowledge of the storage process is impressive, but it’s her genuine care and attention to detail that made the experience exceptional. She patiently answered all my questions, offered thoughtful solutions, and made sure I felt comfortable every step of the way. It’s clear that Karla doesn’t just do her job—she cares about her customers and wants the best for them.
If you’re looking for a smooth, hassle-free storage experience with someone who treats you like more than just a customer, I highly recommend Karla. She exemplifies what great customer service should be, and her kindness makes all the difference.
Thank you and God bless!!! 😉
JR
Carla at the 12963 Jefferson Avenue location is the best!!! Easy to talk too. Good customer service and always helpful. She keeps the place clean. I wood definitely recommend anyone to rent here!
Thank you, Carla
Excellent experience
Very clean and well kept facility. Carla is fantastic and you can tell she cares.
Have been here about a week, just met Carla. You can definitely see that she cares about her customers and her facility. Great customer service! The facility is super clean. Feels like you going into a super secure government facility! Do not hesitate to grab a spot up! Empty spots don't last long here!
Thank you Fanchon for great customer service
Fanshon is knowledgeable about her Public Storage location. Her hospitality is what helped the process to go smoothly. From beginning to end we had an employee who cared about the customer.
Excellent condition and easy-to-use.
Carla was amazing and so helpful my storage unit was cleaner and larger than i even imagined!!
Fanchon was amazing!! Easy process no hassle !! Knowledgeable and kind !!10/10 service!!
Carla was super friendly, got the work done very quickly and answered all of my questions promptly. Highly recommend
I had a situation happen and fan (the lady working there) helped get things situated great service
Our customers service representative was wonderful answered all questions complete and got us out on a timely manner
Phenomenal service and a very clean facility! Carla was so kind and extremely helpful, thanks again!
I can’t thank Carla enough for being SO kind and for all of her help making a stressful situation completely stress-less! Ask for her and she will do everything in her power to make it happen! Thanks again! 😊
Fanchon was a great help to me!!! Very patient with me!! Thank you!! Walk in for reservation at 13410 Warwick blvd .
Very helpful by Fanchon.
Carla is very Fantastic. I highly!!! Highly recommend this storage facility. Exclusively because of her. Thank you again.
Fanchon is friendly and helpful.
CARLA AND Fanchon was awesome, very attentive and helpful!
Carla was amazing ,very helpful and made my rental quick and very easy ,I would be referring and using this in the future.
Perfect place to store your belongings
Carla was very helpful and nice
On 2 occasions I have had the best experience/ customer service with Ms. Carla. She is extremely informative, very thorough with Q&A, and is super friendly. I would definitely recommend speaking with her if you want detailed information, before choosing a storage facility.
The staff staff was very helpful!!
Carla at the 12963 Jefferson Avenue location is the best!!! Very professional and courteous! Her customer service skills are phenomenal!!
Absolutely wonderful experience with Carla
Carla has been awesome! We highly appreciate the great service 👍
Excellent service Carla is fantastic!!!
Both Carla and Fanchon were great to work with! They were both helpful and polite.
Carla was the BOMB I appreciate everything she has done !!!!! Go girl ! Definitely will keep being returning customers!
Thank you for Carla!!! Customer service, communication, and the help. She is a great person who understands!! Definitely appreciate her and her dedication to the customers.
Great move in she rocked it thanks Carla
Carla was amazing
Great service by Carla, helped me tremendously.
Amazingly clean and organized and very helpful
I had one of the best customer service ever in my life
Mrs Carla went above and beyond her duties to make sure I was squared on everything I needed me.
She was kind and patient with me even thought I probably ask her like a thousand questions but she made sure to work with me and answer all and any questions that I needed.
She definitely needs a pay raise!!!
Thank you Mrs Carla!
Great place!
Great place a nd service
Karla was wondering
Fantastic
Definitely recommend public storage!! Carla is absolutely amazing, caring, polite and professional. The facility is clean and secure!!!!
Very nice and very helpful.
Greatly appreciated
Carla was great
Clean place, friendly staff! Jay was incredible at helping me out. It’s very easy to get started.
Fantastic!
Great experience with Carla
Carla was fantastic, it was super easy to rent a unit, super affordable. This facility is super secure and has great lighting.
Fast efficient move in with Carla
Wonderful 😊
Carla was a great service rep
Great experience
Great experience with Carla
Great experience clean and secure.
Carla helped me out today, and she was extremely helpful and kind!
Carla is very respectful and helpful!
Carla gives the best service.
Great service fast move in
Excellent service, clean facilities
Hi, I've always had a great experience at this location with Carla. Always willing to assist with a awesome attitude. Public Storage need more Property Managers like her. Thanks for all you do Carla.
Thank you Ms. Carla for you help!
Poor customer services … more staff training or customer service is needed at this establishment, because you ask a question the African American lady gets upset and start throwing papers at the customer. Thank goodness it was another staff in the store.. she was Caucasian really don’t matter to me what color of your skin I love all people but goes to show as I informed that other employee that she really lives up to the expectations unprofessional, ignorant… could even conduct business right. God don’t like ugly…..that was a bad look on you darling…
Great service
Carla is awesome ❤️
Carla is wonderful always helpful even the fact that she there by herself. And i always have a 100 questions and she answer them all respectfully. I continue to use public storage due to the cleanliness and great help.
Post
Thanks for the great customer service
I visited the site public storage in Newport News Virginia and the agent Carla was outstanding she went well and beyond her duties in assisting me. She is a asset to your company. She deserve a Raise!
Great place for your household items. It’s clean and has climate control. Aside of the woman at the desk being rude and stand-offish, I would recommend this business. Just don’t walk through the lobby more than once.
Carla was so helpful, and nice in all aspects and interactions. Not only did she call to set up my appointment, but walked me through each and every step.
Carla was super knowledgeable, friendly, and has gone above and beyond to sell the storage space. Carla is a person who comes a dime a dozen. Super person to have for this company. Excellent service
Carey at public was very informative on the rental agreement and when the trainee didn’t have any available units in the size I wanted, she helped direct me to another unit nearby for the price I was looking for.
Carla was absolutely amazing!!! She is so helpful and sweet! She’s doing a great job at being the property manager
I’m a so appreciative of my conversation with Scott. I was concerned about my upcoming rate increase and he was kind enough to submit a request to keep my rent at the same rate. My request was immediately approved. Thank you Public Storage for keeping your long term customers happy and our property safe and secure!! Great customer service Scott..Keep up the excellent work!
They all were pretty good and my stuff looks just how I left it! Shout out to Scott for excellent customer service.
Ms. Carla...is Wonderful...she was such a big help...Leslie Doswell
Ma. Carla was amazing. Great service!!!!!
Carla at the front desk is great helped me set up my Public Storage app. After having difficulty setting up my account.
Carla is wonderful, courteous, available for any question and hrlpfull. The place is always clean.
Carla was very helpful in opening a storage unit and coming downstairs to sell boxes so I could continue packing.
Carla, the site manager, was very accommodating and most helpful. She was friendly, and a pleasure to deal with and someone I wish worked at all locations!!
Carla is the type of employee every company needs, she goes above beyond when it comes to customer service. She's always bright and cheery and willing to help with any issue you may have. Carla has always been willing to go the extra mile to make sure that the customer is taken care of in a professional manner.
She was a great manager a dessert whatever she was great Carla
Carla has helped me so much i feel comfortable puting special items in storage i know she is helpful polite and great asset to this place
My first time coming here and it was and still is a great experience. It’s clean and very easy to get started online without having to go inside. On the second day my lock was got Jammed and the lovely receptionist at the from CARLA (I believe her name was) was so happy and happy to help. She was great and it was a breeze from there. Since move in the previous day she greeted with a welcoming smile! Thank you 😊 climate controlled and great security!
Carla is the best she always made sure I was ok and good she has the personality and customer service make sure you get CARLA!!!!
Excellent customer service. Very friendly.
Wow, thank goodness for Carla. My boyfriend and I made a mistake booking/moving into our unit, and Carla saved the day! She was so professional and helpful — we would’ve been in big trouble without her. Highly recommend these clean and spacious units.
Carla is wonderful!!! Great communication, she walked me thru the process for easy setup online. She gave me less worries and stress on my moving in date. I recommend this facility..
This is the first time I have rented a storage unit. From my experience here, I am satisfied with the unit itself but unhappy with what I consider misleading marketing. I ended up paying far more for the unit than what was initially quoted. From what others have told me, it is a common practice in the self storage industry. That doesn't make it right though.
Carla was a very nice person enjoy her. Will recommend her to other people.
Carla is the best wonderful customer service and just super kind. Thank you for everything!
Great Customer Service!
I had the best experience renting this storage unit from the whole team. Zac, one of the reps sent me the information I needed quickly and Carla who is at the location locally was so helpful! She stayed on the phone with me when problems came up and called me back with more details and information. I haven;t even moved my stuff in yet and I am looking forward to meeting her and the team. They have made my relocation from Atlanta an easy one. (This was all done remotely)
Brian at the location on Jefferson next to Red Lobster was great!! Even though there was an issue with my online reservation (not his fault), he still managed to make my rental process quick and easy. The unit was easy to find and get to, and very clean. The property is neat, and the app is great!!
Carla was excellent! She was able to get me moved in and out, Thank you!
I love Carla!!! she’s the best & she’s consistent on the reminders and making sure you don’t lose out on your things placed in their care! very professional! great attitude always. Great company asset! :)
I had the pleasure of using this storage for over 6 months. I initially met an African woman that was the kindest woman and super knowledgeable about storage, then as I continued to add more and relocate my personal storage around I went to the front desk to get help and Miss Carla helped me out. She told me the rental prices, change is rent, alternate storages by floor and location to rent and even stayed behind after her shift to ensure I had everything necessary to move between rental storages. I can’t say anything other than outstanding for this location and the quality of Miss Carla and the African woman. I’ve suggested this storage to friends and coworkers and they all rent from there now. Thank You and keep up the good work, customer service, and satisfaction that goes a long way. I wish other businesses were like you. 🥰
Ms. Carla is great. Wonderful customer service. Helped with everything needed assistance with.
Carla was amazing! She showed me the unit, was knowledgeable and super kind! The place was clean and well kept! Glad I made the right. Choice!
Can’t say enough good and positive thing about Carla and the highest level of customer service she demonstrates with each encounter. One of the top experiences with a dedicated customer service professional. I vote Carla for Employee of the Decade! She’s the best.
Great place Carla was super helpful
Carla was fantastic! After checking out five other facilities it was very clear that she cared and oversaw an excellent facility. None of the other were even close in cleanliness or customer service. I would recommend this facility over all others!
Verzet is amazing!!! She was soooo helpful answered all my questions and took the extra step to make sure my issue was resolved and how to prevent from happening again.
Some of the staff that works there is very rude and needs to have more customer service training.
We are a military family and recently moved to town. We’re not from the area and we desperately needed storage. Carla was very helpful. She has great customer service, and a cheerful personality. She even let us in the storage unit before we opened the account, just so we can make sure the size dimension meet our needs. It’s a sad fact that most people, are more comfortable complaining than they are acknowledging the great work people do every day. So we are all about doing reviews that are fair and impartial. We definitely recommend this storage unit Facility. And if you’re lucky enough to get Carla. She’ll make it an even more pleasurable experience.
Had an awesome experience while renting here. Carla specifically had always been available to help and answer whatever questions I may have had. I would recommended this location to service members who are near the Eustis area. Easy accessibility and access while being minutes away from post. Overall great experience!
Verzet did a excellent job with her customer service give her a raise asap great service thanks
I came in contact with Carla today inquiring about storage for a future move she showed me a couple of spaces. She was very helpful and knowledgeable. Would definitely recommend this location.
Vervet was absolutely awesome she stayed late to help us because we were coming in from Williamsburg because we ran into some traffic and a accident she went above and beyond the call of duty because of her I will always recommend public storage specially this location definitely to anyone who asks me she is a person that truly represents your company well
My family and I just relocated from New Jersey to Newports Virginia. We rented a storage facility at the Public Storage on Jefferson. Ms Verset and staff were very attentive, professional and provided excellent customer service. I would recommend this facility for your storage needs.
Verzet was extremely helpful during my visit there. Unit was very clean. I didn’t feel rushed as she explained everything while there was two other patient customers waiting. Overall experience was great.
Verzet was very helpful and walked me through each step of the rental process and informed me of each unit to help me identify if the unit was suitable for my needs. The environment is warm and inviting.
Verzet was very helpful and very quick to answer any questions and address any concerns that I had. Overall a very pleasant experience.
I have several issues with public storage, first I had a reservation at a completely different location . I get there and I can’t check into the unit bc the kiosk was down . I had no choice but to be moved to this location which cost more monthly for something that wasn’t even my fault . Then this location NEVER answers the phone I mean never . But drive by there and there is no customers in the store so that’s ironic . Then I come in contact with customer service , and encountered the rudest women CONNIE , on the phone who insist on speaking to people like they are children and or like she doesn’t want to do her job. I don’t suggest public storage at all … maybe as an last resort . But I will very soon be gathering my things from this place