Ashley was the best, very helpful and kind
If there was a negative star, that is where they would be. DO NOT RENT HERE. they are just after your money and do nothing to improve the property in correlation with the price increases. We had our rates increased every couple of months, until the last increase where they wanted to raise the rate $300 more than the current rate. NOPE! We found another spot, with a bigger storage bay and saved $400 per month.
I just came to this storage to check and compare prices, but the manager (Ashley) was so helpful, she really went above and beyond. She gave me prices for not just her property, she also check other properties for the size unit that i wanted because all of hers were rented. In a nut shell she made the inquiry worth the visit. Thanks for the help Mrs.Ashley
Ashley takes pride in her work! Every time we visit the property she is doing her job by checking storage units, paperwork or assisting customers. I know for sure this property is running smooth because of her and she deserves a lot more credit for her hard work!!! Thank you for being great at what you do Ashley
Mary has been such a big help the last few months while dealing with some personal stuff. She's my go to person when I need something. She definitely deserves a raise!
Unit was supposed to be climate controlled. HVAC never running when on property - even during the summer. Used multiple DampRid containers that had to be changed out monthly and items still smelled. Find another facility!
Ashley was awesome and made the whole process so easy!
Thanks to Mrs. Ashley I was able to save my lock from being cut. I came into her store for some information on my account at another property and she informed me I could make my payment at any location, even took my payment and made my day. Her kind attitude and helpful information was delightful.
All the time are happy, i love hers and Deanee she always help me so much , tks for your help
Wow 🤯 I was quite impressed today! I came in looking to rent a storage unit and the customer service was excellent, Deanee was very patient and informative while helping me. And the cleanliness of the facility was pretty phenomenal compared to some storage facilities i have entered.
Michelle was super helpful setting me up with an additional unit. She went above and beyond to find me a handy location.
Space was clean and ready to go. Deanee was super helpful and made everything very easy.
Great people, excellent customer service, and well-cared for facility!
Deaner, was a pleasure to meet she was Awesome!! It's good to know there are good people working in this field!!
Oh yea 5 Stars ! Ms Deannee made my day ! It was a pleasure talking to this young lady because she was super helpful with all my questions. My overall experience was so nice and she found solutions to our storage needs. Thank you so much! I highly recommend Public Storage here in Tomball off of 27000 Kuykendahl Rd YOUR place to secure your belongings! Best of all it’s secure and Clean ! Again , Thank you Deannee…
Good location. Deanee is a great manager and has been very helpful!
I was in on 2/6/24 looking for a storage unit. Deanee was nice and very professional. She showed me all of the options within my budget. The property is very clean. 10/10 would recommend coming here and talking to Deanee.
PUBLIC STORAGE IS A RIP OFF - Do NOT trust them. I had a storage place here for several years before PUBLIC STORAGE took over at this Tomball - Kuykendahl facility. They raised my monthly storage price from $120 a month to $870+ A MONTH WITHOUT EVEN TELLING ME!!! They just debited it out of my account without even having me sign a new rental agreement. When I approached the property manager after seeing the debit in my account, they said there is nothing they will do to reduce the rate and there is nothing I can do except move out. They said that the price on the website is only for new customers so THEY CAN CHARGE YOU WHATEVER THEY WANT!!!! I'm an excellent tenant at that facility for four years and basically they defrauded my credit card.
Deamee the property manager was so helpful and nice, she show me 7 units with no tiering or hesitating, she explained to me everything in all aspects.
loved her! very nice, polite and patent.
Deanne was very helpful and professional
Very pleased
Deanee was a wonderful help! Great location!
This is a clean storage area in, on property and around! From start with getting contracts, my lock, packing & storage supplies in office, to moving in, the staff have been very helpful! Since I’ve been a customer at this location I’ve gotten in the gate with no hassle. I also have enjoyed hearing from the nice staff from month to month with pleasant reminders when the rent is due, things move fast in life and having a friendly voice to remind us is pleasant. In all Glad we came here for a second time!
Deanee is the best of the best! she helped me a lot
This is the best storage facility I've ever had.vey clean and the employee Michelle that is working every time i come in is wonderful very polite and professional i give this place 5 stars for sure
Awesome units and AMAZING staff!! She’s AWESOME!! Very helpful and kind!!
Melissa and Christy are AMAZING!!! This facility has come a long way since these two arrived. There is always a smile and a wave from them. They have always taken care of whatever comes up. I will be keeping my storage here as long as they are both here. I highly recommend this location of Public Storage.
Convenient and clean! Customer service is top notch! Highly recommend!
I love public storage, and the manager Melissa is awesome. Be sure you come visit if you need storage.
Michelle and Melissa were both great with helping getting situated in. Highly reccomend.
Excellent customer service very friendly staff Michelle did an awesome job helping us out I would recommend this place to anyone!
Excellent service, clean property, very professional customer service, friendly people, I'm glad I went to simply storage. Best storage experience I've had!
Management team was absolutely first class and the facility is clean. Definitely recommend!
Great service! Office staff is amazing and super helpful!
Melissa provided exceptional service in a timely manner!
About 2 weeks ago we had a storm. Simply Self Storage called me to inform me that the awning above my rv had collapsed and was leaning on my rv. When I examined the supports of the awning I realized, it was neglect, not the wind storm that caused the collapse of the structure. I have included pictures, so people can see the neglect for themselves. When I confronted the regional manager that they needed to cover any damage from their buildings collapse, he informed me that I had "signed a waiver". Sad way to deal with customers, especially when it's fairly obvious the supports were all corroded and rusted through. Honestly it's amazing that the structure was still standing. I'm hopeful they come to their senses and cover the damages to vehicles caused by a dangerous structure with corroded legs.
Melissa was very polite and professional. She's a good representative for your company.
Melissa and Jahlik were awesome!! No complaints at all.
The best customer service with Mellisa
Melissa is amazing!!! This property is secure but also easy to access as a tenant. Love it!
Melissa really helped me out yesterday - I rented a 10/20 thinking all my stuff would would fit but they did not. Melissa came through and was able to find me a unit same day. Could’ve been a bad day for me but Melissa made sure I left happy and taken care of!
Ms.McClanahan was very helpful and answered every question we had with a smile on her face. Awesome service
Great experience with Melissa over at Tomball/Kuykendahl location. Thank you for your great customer service.
We rent a unit here, and I stopped in to request some items, and she was the best!
The staff is what makes this place the best storage facility. The girls at the front desk are great. Super professional and extremely knowledgeable.
The office people are very nice.
Absolutely fantastic service. Melissa McClanahan has exceptional when providing service. She’s gone above and beyond helping me sort out storage questions.
Diane Longshore is amazing person. She knows how to run a customer services much better than big corporates. She shows a deep and detailed knowledge on the services they provide in addition to a great willingness to cooperate with any other matter that could be required. Diane always provide a full service, reliable and very consistent.
Safe. Accessible. Pleasant staff!
Greatest people I’ve met in Texas. So sweet, accommodating and helpful.
Why rent anywhere else🤔
Very positive and helpful staff, nice facility - pleased as 1 yr customer
Melissa was extremely helpful and even worked late the day of move in to ensure I did not have any problems gaining access to the facility. This is the second time using this location and very happy with their support.
Melissa was great, she explained and helped in renting a space. Highly recommend.
Melissa was extremely helpful and sweet. She secured me a unit with only a 2 hour notice. Very pleased!
They used to be Cubesmart. Cubesmart sold to Simply Self Storage. This transition was terrible. Accounts were lost. Payments could not be made. No notice was received. Hours were spent to try and resolve this. It took 3 weeks to do so. I was happy with Cubesmart. It is the same onsite staff who are nice, but no one knows what is going on at the new organization and getting help is very difficult. In the end it was sorted out, but it should not take hours when you are an existing client for over a year. Suggestion is to actually plan a transition and beef up on resources to ensure customers are happy, unless that is not the goal, which I suspect it was not.
10/7/2022 - Rent for these units has now increased 50% in 2 years. Perhaps all storage is this way. It is a scam. Low entry price and then constant escalation.
It was a really “Simple” pleasant experience signing in for storage space. The facility is clean ant decent. Highly recommended.
Thank you Diane
Diane was an absolute pleasure to work with on this transaction. She was very helpful and most importantly, very friendly. Thank you Diane!
The onsite Manager, Diane, has always been attentive to any requests or issues we have had, first with the previous owners, and now with Simply Storage. Everything has always been kept clean and well maintained. We really enjoy the convenience and location of this facility, and have used them for 12 years.
Definitely if you are looking for a reliable, safe and “clean” place with super friendly services I highly recommend this Simply self storage location. We previously received a recommendation for this place, however I am surprised to see the continuous willingness to serve customers. Amazing Staff! there is a person who is in charge of this place who really makes you feel like She cares about the customers. Miss Diane is always willing to help!
Clean facilities. Quick and easy to get your unit. Highly recommend
Very pleasant experience with the Manager and facilities, would store at this location again if needed.
I have been with this location for close to 4 years, in several different units. During that time I prolly lost my passcode 20 times, had to have my lock cut off 5 times and have constantly had to go to Diane for some kind of help. She is AWESOME! she never made me feel silly for constantly needing help with something. or losing something . she was ALWAYS happy to help and always had a smile on. I'm sure I tested her limits of patience but she never made me feel like it. 😁😁😁Diane is the BEST!!
Diane is excellent to work with. Highly recommended!
very friendly and helpful people i went earlier and i got the best deal in the area, not only that it's also super clean and close to my house, i would recommend it in a heartbeat!!
Very nice and very neat. Best service ever
Excellent service. Always willing to help and answer questions!
Nice Service ! And so clean !!!!
Had a great experience! All the staff was really nice and helpful.
A safe place. They have given me an incredible service. I can assure you that the best I have received in years!
Absolutely everything perfect
Everyone was very friendly and helpful when we went to set up everything for our storage unit. I had to bring all 3 of my little kids and they were very patient with us!
Great storage facility. Diane Longshore was super help and efficient. She went on of her way to take care of our needs. She communicated very well over the phone, which is hard to find these days. Had a great visit. :)
I've had a storage unit at this location for over a year now, and it has been the best experience of any storage I have used by far. The unit, hallways, and property are clean, and the climate control has been much cooler than my experience at another brand, even in the summer.
Diane and the office staff have provided great customer service. I definitely would recommend this location to friends and others.
I had been to a few storage places with questions about the height of units. Most weren't very enthused to help. But Diane at Simply Self Storage was great. She was happy to make sure all my questions were answered. She was very helpful. More places should be like this.
I Like this place, Diane and her crew got it down. They go above and beyond for the customer's.