Public Storage Self-Storage Units at 9529 Fredericksburg Road, San Antonio, TX

Mary Ann did a very good Job renting my Unit !Very good customer service !

Mary Ann have me great customer service gave me good unit for the price.

Great service. Mary Ann is very helpful👍

Mary Ann has given me the best customer service today !

Mary-Ann was very helpful and knowledgeable with all the information I needed and very happy to help

Very easy to rent did It all over the phone. The customer service rep found me a perfect locker because that’s what I needed a locker and when I went up there, everything was ready and done never even saw human being.

Mary Ann absolutely informative and professional. 10-out-of-10.

Amazing service, I was glad I met Mary Ann on my way in, she was able to help me and get everything going!

Easy afordable prices very convenient.

Mary Ann and Kenny were extremely helpful. Make sure you ask for them for great service.

Mary Ann and Kenny are Great & give awesome customer service,Do Not Rent Anywhere else !!

We need 2000 more just like Mary Ann at very location and she is amazing with customer service!!

I would marry Maryann If I wasn’t married and was 40-years younger…Great service today,she has great customer skills !!

Mary Ann gave me 5-star service,she is very noligable of the business.very nice also :)

Mary Ann gave me excellent customer service today…thank you !

Mary Ann was very entertaining and very welcoming,the best storage manager:))

Mary Ann had great customer service,assisted me with all worries and needs…made me feel secure to use this location,highly recommend:))

What a great experience!! Mary Ann was professional, courteous and kept me laughing! The location was clean, orderly and she was running it like a boss! I would highly recommend this location. Even if it's just to see Mary Ann!!

Mary Ann did a wonderful job in the best deal and great customer service,I am glad she open the door at quiting time.Thank You !

Mary Ann was awesome and sweet.

Donna was an amazing person and made everything easy 5 stars

Donna did an excellent job and very professional attitude.

Great service from Mary Ann was a doll and helped me out

Mary Ann has been So kind and gave me the best customer service !!

Mary Ann has given me the best customer service today !

Mary Ann did a great job for a great deal and great customer service.

Mary Ann gave great customer service, extremely nice & helpfull..

Mary Ann has done a lot to make the place better. The previous managers didn't care about the customers or the lack of service they provided. Mary Ann is approachable, customer focused, and has a great attitude. She has helped us with late fees when the app screwed up our payment, offered us solutions when we had issues, and is an all around great manager. We have been with this location for 7 years, and she is the best thing to happen there.

Mary Ann very helpful and attentive to customers needs !!

Mary Ann has been a joy and great person to handle my storage needs. Great friendly staff!!!

Mary Ann was great service. Wonderful to work with

Mary Ann had amazing customer service I really appreciated her passion to help.

Mary Ann excellent service perfect storage..thank you !

Mary Ann gave me great customer service today !!

Mary Ann excellent service

Awesome service by Mary Ann very helpful

Mary Ann was very helpful and gave great recommendations on my bill definitely recommend Mary Ann if you have any questions or concerns she’s here to help :) thank

Mary Ann gave me very good service explained everything good to understand everything.thank you !

Mary Ann helped with my concerns and provided me with amazing customer service. She is very nice and friendly.

I came into Public Storage my family was in need of a storage unit and Maryann went above and beyond to ensure we selected the proper size unit. I definitely will recommend to my family and friends. Prices were the best!

Mary Ann was very helpful in renting my unit today👍👍

Thank you Ms. Donna for all your help. She was very kind and got me signed up right way. Thank you for the great customer service.

Mary Ann gas given me very good customer service today and she is very therall to explain everything.

Mary Ann was amazing explained every thing very clearly.

Mary-Ann was outstanding!! So fun and helpful! Would definitely recommend and refer to here (:

Mary Ann is my friend now,She was able to get me a lower rate for my unit,Thanks ,and she is a keeper !

Maryanne was terrific, super helpful, friendly

Mary Ann was very good to explain everything,clean place here.!

Mary Ann is a nice lady,she is informative and pleasant .

Mary Ann is really sweet nice and helpful she made sure I was satisfied and had everything I needed it was a pleasure being serviced by Ms Mary Ann keep up the great work and positive attitude

The loading and unloading areas in the facility are out of whack, I would definitely check out the property before you rent a unit from here. You will understand why when you see it.

2-times renting from Mary Ann very nice lady and she keeps property clean that is why I return to give her more my business !

I had a good conversation with Mary Ann she got me the perfect unit,the place is clean So rent here !

Mary Ann was so helpful she knows her info great and all employees should be like Mary Ann,God Bless You !!

Mary Ann was a great help and her spirit was amazing

Mary Ann gave me the Best customer service today !!

Mary Ann pretty awesome,very good service and very clean place!!

Mary Ann was very helpful and gave me Great customer service,I have not experienced that kind of service in a while,Thank You !

Mary Ann was able to help me So much--she is very helpfull and very profesional..thank you:)

Mary Ann is a breath of sunshine in the Public Storage office. We had come in to pay and ended up enjoying our time laughing along with such a sweet lady. Mary Ann is such a delight doing business with in today's hustle and bustle.

Mary Ann is such a great help with the entire rental experience. She made sure to listen to our concerns and handled our issues with the utmost care professionally and quickly! Thank you Mary Ann

Mary Ann was very professional and super helpful helped me make the process so simple!

Maryann is amazing and super helpful!!

Mary Ann took my payment for Houston payment and gave me excellent service today,thank you:))

Mary Ann, was great

Mary Ann was Great I have 3-unit's and was having a hard time to be able to access the APP--she figured everything out now I have the app and remote control,great manager!!

Mary Ann answered my question very well and helped me get the APP..

Very good service. Sweet lady at counter, Mary Ann, was very helpful answering any questions I had. Very respectful. 10/10 would highly recommend.

Maryann has been very helpful and knowledgeable with the service I needed to get into a unit. Thanks

Mary Ann is the Best facility manager I've ever met. I came back to this very location because of her.

Maryann was super helpful and super sweet! She’s really bubbly and helped us find out storage writhing less than 10 minutes we were sold! She’s a great asset.

Mary Ann is a very good manager and keeps the place clean.

I give Mary Ann 10stars****For great service and renting me a unit for somewhere else,explained all very well.

Mary Ann was So great service,I was So lost and couldn't find my unit and she showed the unit location.

Mary Ann helped me tremendously could not figure out how to open the unit and she helped on her day off

Mary Ann and Donna were amazing and helped me so much today! I am new to renting a storage unit and they made the process so easy! Both had a great attitude and really made my day!

The units are rat infested all my clothes bed mattress everything was ruined I will never use them again and will tell everyone I know not to and I have pictures to prove what I say it won't let me post the pictures on here for reviews

Mary Ann was extremely friendly and super helpful. Awesome!

Mary Ann was amazing and helped when I needed it

Mary Ann was very nice to open the door as she was headed to lunch:))Great Service !!

Mary Ann was great, and helped out with my rental.

Mary Ann has given me Awesome service today.thank you !!

Mary Ann gave me great service and place is very clean,she is very nice lady :)

Mary Ann helped me this morning and the service was excellent.

I came to the property its very clean and Mary Ann is great service .

Mary Ann has always given great service:)))

Mary Ann is a great lady great service,,I now have several units with her at public storage...Thanks !!

From the day I moved my stuff in, Ms. Maryann has been a joy! She is fun to chat with and extremely nice and such a good spirit. The last storage unit from my last move was a U-Haul storage and they were rude, Im glad I chose this location.

Hours posted are incorrect. Arrived at 7pm and office is closed.

Mary Ann Was So Helpfull with my transferring my unit and explaining everything ver y therally thank you !

Mary Ann was a great help and I would recommend this property

AVOID THIS PLACE! Rented a unit from here, was given unit A508. Problem is, the A building only goes up to around 148 or so. There is no, as far as we can tell, unit 508 under any letter. Attempts to contact the facility fall flat, with them only returning calls after several days. And good luck finding anyone in the office, even during posted business hours. Honestly, go to the other location down the road, they're MUCH better.

Today I went in to the public storage and met up with manager Mary Ann she is very professional informative !

Mary Ann gave me excellant service today !!

Mary Ann gave us fabulous service for the perfect storage unit! Thank You:))

When we walked in to rent a storage and Mary Ann greeted us and really helped me get the right storage size.

Mary Ann is very helpfull !

The lady Mary Ann was very helpful renting our storage unit :))

Maryy Ann is very kind and helpfull.

Mary Ann help me this morning--great customer service with a smile!

As a first time costumer I was greeted as soon as I walked at the door by Mary Ann. Wonderful costumer service and absolutely loved her charisma. I definitely recommend to come in and book with her.

Mary Ann was awesome in helping me with my storage unit. Thank you Mary Ann

Mary Ann was very helpful & great customer service,very friendly:))

Mary Ann was awesome & quick service today,, Thank you !

Maryann was a pleasure to work with. She explained my contact very thoroughly and advised me to download the app for quick access to the gate. I appreciate her for taking the extra step to help me. Thank you Maryann 🙂

Mary Ann gave me the great price that I was looking for.Great cust service also !

Mary Ann was a great help! Thank you so much.

Great service! Super friendly employee Mary Ann took care of all my questions and had me out the door with new storage in less than 15 min!

Pretty good experience! The place was really clean and secure. Also, Mary Ann was really nice and helpful with any questions we had. Overall, it was a pretty good experience. I recommend this storage 100%!!

The manager Mary Ann is very informative and very helpfull .very pleased with the service she has provided. !!

Mary Ann is a very nice lady,,and she is very friendly-great customer service !!

Mary Ann was very helpful and didn't let me walk away without resolving my issues. Fyi kiosks suck. Thank you Mary Ann!

Mary Ann is very helpful & polite and extremely acomading !

Mary Ann gave么great service good attitutude and transferred my space in no time what so ever !

Mary Ann has been a life saver she has accomadet in every aspect ,,thank you !!

Mary Ann has always given me very good customer service !

Mary Ann gave me good service and also comunícate everything in. Spanish very well !

Mary Ann gave me great service and very friendly…

Mary Ann has given me the greatest customer service experience today!!!

Mary Ann was amazing! Very attentive and fast with our service!

Super fast an easy Mary was soo playful an funny

Mary Ann gave me great cust service today !!

All my furniture was ruined…because I moved out of state I hadn’t been there in a few months But rats had got into my furniture my mattresses were torn my couches the boxes I had in there. I basically paid for my stuff to get ruined

Liz is the best.

I cannot say this LOUD enough. DO NOT STORE YOUR BELONGINGS AT THIS LOCATION!!!! It will be destroyed by their RAT infestation! Not kidding. I'm not talking about a few rats I'm talking hundreds if not THOUSANDS! The management and corporate are very aware of this problem and are doing very little about it. The rats literally chewed the components out of my washing machine, dryer, and a brand new refrigerator. They Devoured every thing I had in there in 9 months. Their insurance they force you to buy only pays $200 dollars for damages. If you don't care about your belongings then by all means use this facility. Just remember you were warned ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️

Zuri was extremely helpful, and knowledgeable. She showed me where my storage unit was and let me know everything i needed to know.

I would like to share a great story about my experience here. I booked a unit, last minute, about an hour before the facility was set to close. Considering that the website said to allow at least 30 minutes of time prior to close to get a unit and I was very close by, I decided to come. When I got there however, the office was actually closed and locked. I called customer support and when they got back on the line they informed me that the office would not reopen until tomorrow, due to some low staff issues. I was a little bit annoyed, but just as I was about to drive away, and employee, who ends up being the manager, pulls in and parks. At this time it is just 3 minutes until 6:00 p.m. when the store closes. I asked her if maybe she would still be able to help me out even though the store was about to close. Without hesitation, she said of course. She quickly unlocked the door invited me inside, and began to work. Although she explained that she had to move fast because she had to pick up her child from daycare. She moved quickly, but never once seemed bothered or annoyed by staying late or possibly getting some dirty looks or snide comments at the daycare (anyone who is a parent knows exactly what that is like), even when I asked a few questions. I paid with cash, and she made change. Practically speaking, I have not been treated this well by an employee of any store in quite some time. It is absolutely rare to find, in this day and age, and person who not just cares about the customer but is willing to show that they do. Her name is Allison, and she was wonderful!

Allison was such a great help from the moment I walked in til the end of the setup! I highly recommend a manager like her everywhere with her patience and expertise

La mejor atencion

I purchased a auction through public storage had a great experience with the manager she was really informative about the rules of the auctions very knowledgeable in. I wish we had more managers out there like Allison and she is a great person With a good attitude. Thank you public storage!!

Allison did a great job in assisting me with a space. She’s very knowledgeable and informative in what she explains. Would def recommend.

Great service ! First time purchasing a storage and jil helped me and it was quick and efficient, she answered all my questions. Very nice to be in and out considering what most people use storages for.

Cheri is very cooperative and communicates well

The customer service was above and beyond thank you so much

Allison was extremely helpful and informative. I would recommend her store to any and everyone that will need a storage unit.

Allison was very accommodating and friendly she made sure I was well informed and welcome

Allison was very helpful. She answered all my questions

Allison is the sweetest thing ever! She was super helpful when I was having troubles with my payment issues and still smiling when I was finally able to come in to the office. I highly recommend this location!

Super

Allison went beyond what she should do to accommodate my needs. I will recommend her and this storage unit

Allison has been amazing! Since the first phone call to the signing of my agreement, she was extremely knowledgeable, friendly and accommodating. She is the reason I decided to rent a space from Public Storage. Thanks, Allison!

Allison is great an was super helpful at this location!

Allison was a great help renting today. She stayed late to help us get set up and was so friendly throughout the whole process. This is the type of customer service that I wish I could get everywhere!

Thank you so much Allison for doing great customer service well done am very impress and how you work in this company and making me feel comfortable in were am putting my stuff in this location!

Allison, the property manager was very kind and informative!

Allison is very personable. Goes above and beyond. Great customer service. Give her a raise.

Had a great experience here at Public Storage, Allison made my visit very comfortable and fast. Great customer service and great personality. Keep up the good work Allison

Allison is so amazing! She calls back to answer my questions, her personality is so passionate and she goes above and beyond even calling me back after hours to get things situated. She resolved all my issues. You are a gem Allison! Thank you!

Great customer service very helpful and informative about her property and the cleaningnes of my unit was on point i had have zero issues since i moved in. And everytime i have an issue i always get the answers i need and always get a call back of property manager if she's not on office And planning to stay a few months.

Allison was very helpful with my transaction!!

We are relocating back to Houston from San Antonio and so we rented a storage space online. When I went in person Allison was very helpful, explained everything to me thoroughly, helped me navigate the app, and was super friendly. She has excellent customer service skills.

Allison is a walking W. Got me what i needed, nice, friendly, and is literally the best. If you are looking for a clean storage at the best price in town this is the place to be.

Allison was very friendly. Good customer service

Allison is very helpful and has always meet all my needs. She has great customer service skills and I would recommend anyone to this facility! Thank you very much and my time here has been a great experience!

Amazing service! Allison helped me find a storage quick and easy. Thank you!

Allison did a great. Great customer service and very professional. She helped me through the process of renting and helped my rental go smoothly.

This was my first time renting a storage facility, but thanks to Allison I felt confident in my choice. She made sure to take care of me and walk me through every step of the way. I'll never rent storage anywhere else.

Allison was very helpful during my move! Thank you :)

Allison was awesome! Very professional she seemed very happy to assist me.

Allison was absolutely AMAZING! She went above and beyond to make sure that everything was perfect! Can’t thank her enough!!!

My daughter has her things stored here. We helped her move her things out a few days ago. And a lot of her things were ruined. From rats/mice, and maybe weather conditions. I know her storage was not a climate control but some furniture looked like it had been damaged by water. We ended up throwing away half of her belongings.

Monie is the best!

Monie was awesome! A great help!

Micheal was a big help! I bought a storage that was too small and he help me with a upgrade with no hassle! Definitely should come here

Michael was awesome and courteous, made the process of signing up for storage very smooth. He definitely deserves a bonus and a raise!

Thanks for storage room I'm going to these next

I give this place 4 star only for Michael who actually works at the one a little further down. Not only did he help us get into our storage unit he walked in 106 degree heat weather from his store to ours bc he was tight on gas. He went above n beyond to help us. He definitely deserve some kind of raise!! Thanks Michale

Maryann & Michael did such an amazing job getting me a unit best customer services I received a wonderful welcome to Texas

Nice girl, nice property

Didn't go there

For Julie Very helpful and help me logged into my account, there should be more helpers like her💕💕

Just needed to say WOW! I was stressed before I arrived to the location from all my moving and driving, but after meeting Julie R. my mind was at ease! She had EVERYTHING completely taken care of and thoroughly informed me of everything I needed to know before I could think of anything else to ask! All bases covered, I felt really good moving my property into this public storage and if you’re reading this, don’t hesitate, Julie WILL take care of you too!

Julie was very sweet, helped me quickly and working to reverse my late fee since I've never requested one to be waived in these years I've been here. Update: I posted the above 4 months ago and today Julie continues to be a great help! I've been a long time customer and with so much increasing while income doesn't she kindly and patiently works with me and makes my business feel appreciated.

Excellent Service, Julie was real helpful.

Julie was extremely helpful.

For julie I bought AUCTION unit and needed some more time as I work a lot and have a baby at home, Julie was very helpful and understanding of my situation. She helped me get into a unit that is conveniently close to the unit I bought with a promotion. She went above and beyond to help me out. Great service here. Thank you.