Okay so this insane but the elevators don’t work. One is out of commission and the other the buttons don’t work it’s been issues like this for months. And today was my final straw. Seeing my wife’s anxiety kick up was not good. I confronted the manager or employee about this and the issues we been having. And yet they continue to raise the rent on this why? Fix the issues before you deep in our pockets. After a detour from so customer that wanted it to be about her and only her. Curtis was able to help out with keeping the rent from raising up. Also a 50 dollar credit for the inconvenience of the elevators and no push carts. But still not well be looking for other storages. The elevator and the crazy lady just made me feel like it’s not worth the trouble
Liz was so friendly when she helped me with the gate code, I appreciate all her help such a wonderful employee!
Manager is real friendly very helpful storage units are very clean
Ive been with Public Storage for almost a year now, and there is no other storage place I would go. Lisa and her crew are always there to assist in every way possible. She goes out of her way. I strongly recommend Lisa as your Sales Rep when you need a storage unit.
Lisa was very helpful and was very nice
OMG! Lisa made the process seamless. She was efficient and I enjoyed her humor! Definitely, get with Lisa for your public storage needs…
Clean property and a great manager.
My unit was broken into along with others and they had zero footage of it happening. This facility is NOT secure.
Just moved in and The office guy ( didn't get his name ) was very helpful he actually helped me at 2 locations ,
Lisa the store location was absolutely amazing with help get my new unit !!! Thank u much Lisa ๐
Lisa is the absolute best! She went above and beyond to provide me with incredible customer service! If a company was looking to provide a standard for customer service, she would be it! Thank you Lisa for all your help!
Jenn is the absolute best! On multiple occasions she went above and beyond to provide me with incredible customer service! If a company was looking to provide a standard for customer service, she would be it!
Lisa was very helpful and kind. You should have more employees like her!
Lisa has been absolutely amazing and so help
Liz was amazing!!!! She’s so nice and gave me all my information
This location's manager is very pro-active and professional. Lisa goes above and beyond to make sure that her customers are not only treated well, but fairly and promptly. Great A+ Service!
Lisa is very helpful
Great customer service.
The manager Lisa was a GREAT help through my transition moving furniture and calculating expenses. The unit is perfect. And she has made this all very pleasant! Much appreciated here!! โบ๏ธ thank you again Lisa!!! And thank you public storage ๐
Lisa was a lot of help she provided great customer support
Donna was Greant in helping me with rental
I just wanted to thank Lisa for all your help. I had a great 1st time experience with you I'll definitely be coming back.
I went in this morning to talk to someone about renting a unit, and I'm super glad I went in person instead of looking online, Crystal helped me and was so knowledgeable about everything, even things I didn't think of, my husband and I will definitely be renting a unit from this young lady!
Beware that they do up your rate at anytime. Without any phone call. Only email notification. In less than a year my rent has gone up $60 a month. The crazy part is I have rented here before and my rate never went up. Granted it’s a nice place storage wise. I just don’t recommend if you’re living on a budget because it could change at any moment. Make sure you read the paperwork thoroughly .
Lisa is a wonderful representative of public storage. Personable, knowledgeable and very patient. Thank you public storage for having employees that truly care., its an anomaly these days.
Friendly manager and clean facilitie
Lisa was phenomenal! So incredibly sweet and helpful, both moving in and moving out. Serious props to her!
Look, I really like PS. But face up the truth, you go to all these places and there's never anybody there. I drove to five different places to pay my rent. Finally got helped over at the 35 and WW White Rd. place. 6 months later, same thing, 5 places this time. Finally the place across from where I storage on Sun Ave. I was able to pay my rent. He told me about the kiosk at my place. I don't have a credit card, been paying cash for years. But now there is never anyone to give my money too. At least now I can pay the machine.
Liz was very helpful today and I had great conversations
Love this place! Definitely an upgrade from the current storage location we had moved from. I love the gate access codes, we’re able to get to our storage at any time now between 6am and 9pm. Location is amazing.
Liz the property manager is AMAZING AND SO FRIENDLY!! As she was doing walkthroughs for the facility she made sure to ask us if we needed anything and made sure we were pleased with our new storage unit. Definitely making us feel comfortable and our storage unit safe. Definitely recommend
Thank you
John and Tamara Gonzales
Great location, well maintained, great staff. Liz has been great helping me from the beginning to make sure the unit is ready by the time I arrive with my items. Very easy to access the unit and most importantly I have a peace of mind as I know my storage unit is secure and safe. Thank you.
Do NOT buy "Managers Special" units on Auction. I paid for mine just to find out there was 2 nasty old mattresses inside. Oh and a nasty comforter.
Property is clean. She discounted fee for lock easily because I already had one.
Lady at the front desk was extremely helpful and made the process super smooth.
Clean property, friendly managers, great location, highly recommend 5 โญ๏ธ
@ 9106 Ingram Road, Dawn was exceptionally professional. I wouldn't think for a moment the service could be any better than it was. Caring and accommodating like Christ. My scope of vision could not I repeat could not sense the limitations of Public Storage. Defended and guarded the brand name like a heroic warrior. I wouldn't mind saluting the nobility and dedication of Dawn @ 9106 Ingram road.
They were just great in service and helping with the app .. manager Liz was amazing and showed me grounds . Alsome service.. she helped with the app today, great property manager.
Super friendly and very helpful! Assured me with my needs promptly. Great customer service!
Such a pleasant person. Very helpful letting us know how to get to your unit and what to do moving forward.
Very nice clean units at reasonable prices
Liz is fantastic very helpful and I appreciated the customer service
BROKEN INTO…
We only had our stuff at this place for two weeks. This morning, my boyfriend got an email saying that he’s move out. So we decided to go down there and someone had broken into the storage. Took all of our stuff. Only left a foldable table. The staff didn’t even notified us or anything…. They said they do daily checks and saw that the storage was a little open… the guy at the office said that everyone had a schedule move out day but us. No one else’s got broken into but our unit. Had to file a police report.
Also, NO CAMERAS at all. Just one upfront.
Liz was a great very attentive and was prompt with her service. Give her a raise
Jen was the best employee ever got me in and out no problems at all was the only thing that went right
Nice staff vary clean and helpful
The older lady is really nice and helpful but today some girl calls me telling me i need to go put a lock and i politely let her know im at work and ask if my husband could go she says no it has to be u and that i need to go now cause shes leaving for the day and if i dont go now i have to wait till next week mind u its 1030 am i say ok ill try to go and she says fine rudely well i let my boss know i haveno choice to go and so i go i did have debit card on me and picture of id but i forgot my id cause im trying to hurry as i need to be able to get in storage well i get my id and shes gone and when i was there she was very rude i swear if im ever able to get into storage im finding elsewhere cause thanks to her i cant get into my storage when its paid but also i lost my job cause of her
This place constantly gets broken into I moved my items only had them here 1 month
Horrible place to store belongings. Burglarized 3 times and multiple robbery attempts. Only 1 camera by the gate. Rat/mice traps outside of units. When I moved out lots of rat/mice dropping on my belongings. When burglarized was not notified right away.
No security cameras units keep getting broken into even with keyed entry. DO NOT MOVE YOUR STUFF HERE UNLESS U WANT IT STOLEN & VANDALIZED.
Not safe to keep valuable stuff at unless you want your stuff stolen and broken into and there is no cameras around the storage only in the front
Dawn was was not very help when my storage was broken into. They refused to help take pictures or call the police. It all seemed very suspicious that my unit was targeted. There were not any video cameras, the front gate is frequently broken. I have rented a small storage unit for 20 year and have never experienced anything like this. They were very dismissive of the the break in.
Great service! Claudia was very sweet and helpful. Highly recommend
Claudia so sweet thank you so much ๐ for your help.
Great place, Great service with Clauda
Claudia was wonderful and help get me in my unit earlier than expected.
Claudia gave me great service
She is so awsome thank u ms claudia
Manny is the best manager! He has so much potency and I thank him so much
I have my unit at Public Storage at Northwest Loop San Antonio Texas 22016 They increased my monthly rental from $200.00 to $269.00 in a 10 X 20 space . I started the business with Public Storage last January 2022, after 6 months , they increase the rentals almost $70.00
They were saying that According to the contract, they can be able to increase the rentals anytime with further notice,
I understand that, but increasing the rental rate by 34.5 % in 6 moths time is really over the board ..
Hope every business is fair because nowadays, budget is really tough in so many sense.. we have a life to live accordingly especially on budget..
God bless Public Storage and God bless your business..
Claudia was very helpful, kind & sweet.. I recommend coming to her to get a storage.
Are third time needing a storage and we came back here to Ms. Claudia. She never fails.
Service is always awesome she goes above and beyond to get us exactly what we need
Double thumbs up ๐๐ผ๐๐ผ to Ms. Claudia
Recently needed to get a storage as I wait to move into my new place and Claudia was extremely helpful getting me a unit definitely recommended going to her for help ๐
Teri was great with helping me get my storage took care as far as setting up and ending it! Place was well kept and maintenance well and very clean! Recommend highly for quick storage unit!
Thank you Tere for a awesome and great customer service...
Terry was so helpful! I highly recommend using these services!I store only the best of things here because I know I can rely and trust this brand
Fantastic service Terry was fast and super polite looking for a place to store your belongings this is the place to do it!
Claudia was great with the transfer
Teresa was very helpful and extremely patient with my demands. She helped me locate the unit I needed at a sister property. The whole experience was painfree and I could tell she loves her job, She went above and beyond to help me find the perfect unit to match my needs. I left this review because I believe she is a great employee who deserves recognition and a raise.๐