Deanna was nice polite,helped me with everything showing she has a good knowledge about the place and everything.I m glad she was there for me
Great experience. Lyric was very helpful and made it quick and easy.
Super clean. And staff helpful
Jacob was very helpful, so patient and courteous. was so pleased with the service I received from this business. He went above and beyond to help me!! And did it all with lovely smile☺️ thanks Jacob!
Absolutely loved how clean the property was! Jacob was so much help with all the questions we had!!
The best customer service, Lyric was awesome !!
It was quick and easy to rent my space. The price was very reasonable and the security is superb. The staff is very knowledgeable and helpful. Jacob was amazing. He helped with the doors, answered all of my questions, was very polite and friendly, I would absolutely recommend this storage facility.
My storage was broken into twice!!!!! The staff do not contact you unless you miss a payment I filed two claims with the insurance and they are the most incompetent people I have ever came across in my life. There is not communication what so ever unless you miss a payment then when you file a claim it take forever for them to even contact you. My storage was broken in June 2024 and August2024 and I have only spoken to someone in September2024 I would advise not rent from these people at all save yourself a headache and go somewhere else. If I could give them zero stars I would
I recently rented a space at the Public Storage located at 1062 NE Loop 410. Mary Ann and Ivie were extremely helpful with this process. Mary Ann was very helpful with the entire process and has been there to answer follow up questions. Her kindness and understanding with everything made for a wonderful experience. I hope her supervisor knows what a great customer service representative Public Storage has. I will highly recommend Mary Ann to anyone interested in renting from this location. Sadly I was informed Ivie is no longer there. Ivie was so nice too. Thank you Mary Ann for a truly wonderful experience.
A Guerrero
Mary Ann was very helpful showing me units and helping me to register for my storage unit. Facility is very clean and welcoming.
Mary Ann and staff are helpful, friendly and professional. Facility is kept clean and rental process was a breeze.
Mary Ann was very helpful.
Well maintained, easy to find, and they are completely ready to take any necessary steps to make an already hectic move easier anyway they can.
Location is very well kept and clean Ivie was amazing and super helpful today, was very informative as well
Mary Ann is the best. She is so helpful and really worked hard to meet my needs. You are in good hands with Mary Ann.
Mary Ann always helpful and DOES call back.
Ivie was very helpful with correcting a few issues I had after securing another storage room in this facility. After a little patience with gaining access to the multiple floors where my units are located, we figured it out and everything was smooth sailing after that. I would recommend using this storage for your storing needs.
Mary Ann always gives me great service with a smile😊
Jacob was awesome and very helpful! The prices are hard to beat, sign up is efficient, and the facility/unit is very well maintained.
I met Mart Ann today at Public strage she qas very helpful and very good with understand my needs tgank you so much for tge easy rental
Mary Ann was a great help all my questions on the units. Has a beautiful smile, very friendly and knowledgeable.
Mary Ann was very helpful with my unit transfer. My move was quick and easy after discussion in person. I was able to get a unit on the same floor which made everything easier.
Good clean place elevator is a bit slow but other than that good place
Great place to rent and great staff, thanks to Arturo for the extra help.
I had a wonderful experience signing up for my unit thanks to Mary Ann. She was extremely helpful with guiding me through the entire process. The facility is always exceptionally clean and smells really good every time I visit, it is also well-maintained. Every time I visit, Mary Ann is always nice and provides excellent service.
Highly recommend!
Thank you for your help. It means a lot & I couldn't figure it out myself 😅 thank you Mary ann
Best customer service I’ve ever experienced with public storage definitely recommend this location!
Generally the facility is well taken care of, functional and clean. Overall a decent experience but when I vacated my unit through the web portal and turned off auto-pay, they charged me for the next month anyway. Will revise when/if a refund is issued for the month I am not there.
Update: the District Manager for Public Storage reached out directly and issued a refund for the charged month. Amending rating to reflect experience overall.
Efraim, was totally Awesome!!!!!!
I want to acknowledge the exceptional assistance I received from Mary Anne yesterday. She went out of her way to ensure all my needs were taken care of. Her dedication and willingness to help made a significant difference. Thank you, Mary Anne, for your outstanding support!
I was really impressed with Jenn being very efficient.
Easy to arrange. Perfect storage center.
I had the chance to work with Mary Ann and she was so friendly, patient and professional. She worked with me to get the exact unit I needed and I was in and out with 15 minutes. The facility is clean and very well maintained. Definitely recommend this facility and working with Mary Ann!
Better than allowing someone to rent out space in my mind. I hate gossip. You can't validate me only God
Mary Ann was very helpful today, she was kind of enough to show me a few units to ensure the space i needed was enough. I love her personality and positivity. I will definitely be renting from this location!!
Very helpful with move in. Love her personality
Very impressed with the store and the employees such as Mary and she was the best went out of her way to help me find the right unit for me. I appreciate her time and professionalism and will definitely recommend the store and Marianne to friends and family.
Mary Ann showed me a couple of units and helped me find the size I needed. She was very helpful!!!
Clean and safe units. Profesional, couteous,, and patient. I would recommend this location and keep using services here.
It was a pleasure working with Mary Ann this morning. Mary Ann was very helpful and very nice and has a beautiful smile.
My compliments to the HR department!
Thanks Mary Ann !
Cynthia and Nick :-)
Art was a delightful young man to work with. He was very helpful and has a great smile. My compliments to the HR department!
Thanks Art!
Nick
Mary ann was helpful with my storage very kind very good what she does and very clean facility one of the cleanest ever been to highly recommend this location will be back in the future👍
I love this location!!!! MaryAnn is always so helpful! Always makes it so easy for me, when it comes to paying my bills!! Also she keeps everything very clean!!!
Mary Ann is a wonderful help, she made it very easy for me.
Mary Ann was very polite and helpful in resolving my billing concerns. She even helped me get my rate to stay the same instead of increase! She is great!
Maryann at the Public Storage at 1062 NE Loop 410 made the storage rental move in experience quick and easy. Awesome customer service and answered all our questions and concerns. 👍🏼
I loved it at first, the female managers that were there were amazing, however expect your rent to keep rising every few months. I started at a low rate and within 6 months my rent went up twice and I was only notified of a raise for the first one. The second one happened and i called and spoke to a male manager who came across as condescending and not wanting to assist, the whole time it felt like he just wanted to get off the phone. He told me that the rent increased and that they could not help me even though I was not made aware of the second raise in rent. I don't recommend them for anyone trying to find a new unit.
Mary Ann was incredibly helpful. She went above and beyond by showing me multiple units just so I could visualize how much space I need. The location is clean & I feel safe going no matter what of day it is
Every Time I try to use the gate Code I can't gain access to my storage Unit. and I paid my storage on time. I probably will be moving soon. I think they doing it on perpose.
Jenn was very helpful and she went above and beyond!
I rent here at 1062 Northeast loop 410 and the employee here Jennifer m was so awesome for my move that she made everything easier for me and my family thank you guys and everything y'all do I hope you all have more people like Jennifer on the team because it makes me want to tell everybody about public service thank you again and have a great day and God bless everyone out there.
Jenn did an excellent job locating just the right space. She listened and answered all my questions. The facility is very clean and maintained. The area is very accessible and safe. I am very satisfied.
This Public Storage is nice and well kept. The manager, Jenn, is great and very helpful!
I purchased a u it online but ended up not need it or moving inn it at all, after a few weeks of my unit not being touched managed went out of they’re way to contact me and see if I need any help or was having trouble finding the unit. I told them I ended up not needing it and they refunded my money when I thought that I couldn’t get one. I was very appreciative of them for that. Great location and climate control is why I picked this location now I can say the management is great as well.
Best customer experience I had in a very long time. Max took his time with me and was very patient. Was able to answer all my questions he even gave me a tour. 5 stars across the board. Friendly, kind and truly a great human. Stop by and ask for Max you won’t regret it🤗
To Mya who helped me get set up with everything I needed too professional and friendly thank you
Kathye was fantastic. Answered all my questions with patience and thanked me for coming in even though I didn't rent. Property was clean and welcoming.
The property manager Kathye was extremely helpful and knowledgeable, the paperwork was completed & disclosed in under 10mins! 10/10 recommend. The location is great, units are clean with easy access. Grateful for my first month free!
Bad management, not a safe place to keep your stuff stay away.
Terrible Manager! she is a total 2 Face.. Kathye is super lazy and outside smoking cigarettes all day instead of working.. my friend caught her stealing from a unit and she wrote a review about it, Now Kathye mis- treats her when she goes there, and is now trying to RETALIATE against anybody she doesn't like! Terrible person just stay away from this place!!!
This has been by far the best customer service location I have experience so far .... Not only is miss kathye very knowledgeable and understanding but is very helpful all around ... I have had a very pleasant stay for the past 3-6 months since I have been there and not only that but she usually has the place both outside and inside nice and clean ... I always recommend anyone looking for a good place to store their things to this specific store because of these reasons and because and miss kathye ... Thank you for all your help ma'am 5 stars ...bkeep up all your hard work ...
Kathy was very helpful and patient helping me pick out my storage unit for my business. Thank you so much! 🤗
I like the customer service at this storage facility. Monique and her trainee Tara were very helpful and efficient when I stopped by to pay my bill and ask some questions about moving and unit sizes/pricing.
TERRIBLE STEALING EPIDEMIC! Been here for years and thiefs have always been a problem here. You leave your storage open to go to the car or bathroom the MANAGERS BOYFRIEND walks around stealing expensive personal items from inside your unit! He claims he thought "it was trash" 🤣. Don't ever leave your tools or phone laying around it will magically disappear! Besides that its a good spot. Be cautious and stay safe.
We got a unit and ran into some issues because I lost my key! Katheye was so incredible helpful on that and even helped me get into a bigger unit we then needed. Great customer service
Great location! Management always super helpful! Easy to get in and out of units and parking lot.
Kathye Young is AWESOME!!! I continue to rent at 1062 NE Loop 410 specifically because of her exceptional work ethic and customer service dedication. All the stars to Kathye!!!
Great place to store your belongings! Kathye is the best! Professional, Extremely helpful and the place is always clean. She takes pride in her work and is very friendly. Highly recommend! 6 STARS ⭐️⭐️⭐️⭐️⭐️⭐️
Helped me with the check in process for my self storage unit Kathy, a very knowledgeable, patient and efficient receptionist at the location at 1062 NE Loop 410 in San Antonio TX. She answered all my questions and made this process easy . I would definitely recommend Public Storage at this location for your storage needs.
Kathey was so helpful. She walked me through all of the steps and made sure I understood everything.
The lady that helped me was awesome I came late cus I was packing and was very understanding and super sweet she made sure I had everything I needed and was very helpful she was on a video meeting and put em on hold just to help me I felt bad but I also felt like a priority which was awesome thank you!!!
OMG!! Kathye has such attention to detail and good customer service. Thank you so much for fixing a glitch with the codes. It was an IT problem, is my guess. She went way above and beyond to help me.
And, by the way, this place is clean and very easy to access. Thanks so much.
Wonderful, and clean facility. Kathy the manager is an amazing staff member and deserves a promotion. She is always friendly and upbeat. She keeps the place clean and there is never an issue when it comes to security etc.
Jen & Sara where very helpful and insightful as well as giving me a tour of the building. Would recommend
Kathye is a wonderful property manager. Alway on top of things and very helpful. Thank you for everything.
I'm so glad I chose this location! Kathye is an absolute blessing! She's so kind and always is willing to help. Public Storage should be honored to have such a great property manager!
Great place and awesome people. Kathye , the manager, is always available and ready to assist with any question or concern. The grounds are well kept. I am happy to recommend this location to others! Thanks, Kathye!!!
Great prices and good deals
This place is a is excellent rent the manager Kathy it’s easy she’s really informative. She’ll make the move in go smoothly I would recommend this place to anyone
I love this place great management, great service… Kathye is a great manager and gives great service with a smile
Thank u Kathye for doing what u do
All the women who work here are great
The manager Ms.Kathy is by far the best. She maintained Exceptional customer service through the whole visit. Best location. Ask for Kathy😀
The manager Kathye is very polite and helpful. She well give you different options on on space units and I give her a 5 star rating. Will never go to any other storage.
I have been a client since June and miss Kathye has always been very helpful and polite is always doing her best to keep the place clean and running like it should ... I wish my last storage facility had her as a manager cause that place was a dump and the people who worked there were always very rude and would never do anything for anybody but ask for payments I'm glad I looked around and found this place .... Thanks a million miss Kathye keep up the good work and your great costumer service and awesome personality 🙂👏👏👏 !!!
Kathye was great, very helpful and knowledgeable.
The manager Kathye at this location went above and beyond to assist me rent a unit. The poperty is very well kept and feels very secure. Her customer service is the reason I rented at this location 1062 NE Loop 410. She took pride showing me the units and property. The online account set up was very user friendly. I would defenilty recommend this location based on the property and Kaythe the manager.
Sincerley
Carlos R
Best storage facility I’ve been to. Kathye is the best property manager there is. She’s always helpful and kind. Always willing to to help. Kathye ensures the best customer satisfaction every time!
Very clean and nice place, Kathy does a real nice job managing the place.
Manny was a big help and good customer service
Manny was very helpful... Upper management should consider giving him some type of raise. 😀
A woman by the name of Karina for some reason let the fact slip by someone cut our lock and replaced it with their own! Nothing was stolen thank God since my expired mothers things are in there but it's obvious. . WATCH OUT FOR THIS LADY! SHE WILL ALLOW ANYTHING TO HAPPEN TO YOUR LOCKER EVEN THOUGH PAID!!! SOMEONE NEEDS TO CONTACT ME ABOUT THIS!!
Kathye was terrific. She was so patient and courteous. I am Very happy
This is absolutely the best storage facility - primarily because of Kathye. The facility is immaculate. The services is excellent. Kathye is extremely helpful, pleasant, always looking for ways to make things the best they can be.
If you are looking for a storage unit in the area, I would suggest you ensure the correct property comes up. For some reason, there are times when this particular property does not populate on the website map.
Excellent service. Extremely clean!
Kathye Young. Wonderfully helpful, knowledgeable, personable, humane. She's a great person to work with...unusually good.
Kathy was friendly, extremely helpful, and professional, she helped me choose the perfect unit size to meet my needs. Units and location were clean easy to access.She went above and beyond to make sure I was happy with the selected unit. She deserves all five starts from me.
This storage facility was AWESOME. The staff was super. Kathye was extremely helpful and great to work with. She put a smile on my face. I highly recommend them!
Very nice Lady,. And also friendly, She is the reason I rented here.
I just moved into this unit this past weekend but thus far I am thoroughly impressed. Even before moving in, I got 2 voicemails from the property manager simply introducing herself and offering any assistance. On move in day, I just happened to run into the property manager. She was so helpful in explaining where to park so we would be as close to my unit as possible. Also made sure I knew where to find their available carts.
I highly refined this place