Some of Our Top-Tier
Security Features
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Electronic Gates -
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Controlled Entry -
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Public Storage Self-Storage Units at 10126 Potranco Rd, San Antonio, TX
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 28/mo
Small 5'x5'- climate controlled
- inside unit
- 1st floor
$ 28 /mo $ 35Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 28/mo
Small 5'x5'- climate controlled
- upstairs access via elevator
$ 28 /mo $ 35Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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10'x5'Online only price$ 39/mo
Small 10'x5'- climate controlled
- upstairs access via elevator
$ 39 /mo $ 49Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 44/mo
Small 5'x10'- climate controlled
- inside unit
- 1st floor
$ 44 /mo $ 55Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 58/mo
Medium 7.5'x10'- climate controlled
- upstairs access via elevator
$ 58 /mo $ 72Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 72/mo
Medium 10'x10'- climate controlled
- upstairs access via elevator
$ 72 /mo $ 89Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 83/mo
Medium 10'x10'- climate controlled
- inside unit
- 1st floor
$ 83 /mo $ 104Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 106/moLarge 10'x15'- climate controlled
- inside unit
- 1st floor
$ 106 /mo $ 132Best Price Label+ one-time $29 admin fee2 units left! -
10'x15'Online only price$ 106/mo
Large 10'x15'- climate controlled
- upstairs access via elevator
$ 106 /mo $ 132Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 232/mo
Large 10'x20'- climate controlled
- upstairs access via elevator
$ 232 /mo $ 290Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 243/mo
Large 10'x20'- climate controlled
- upstairs access via elevator
$ 243 /mo $ 304Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 254/mo
Large 10'x30'- climate controlled
- inside unit
- 1st floor
$ 254 /mo $ 317Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 254/mo
Large 10'x30'- climate controlled
- inside unit
- 1st floor
$ 254 /mo $ 317Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
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Reviews ( 398)
Super easy process and helpful…great rates!
DO NOT RENT HERE PLEASE!!
Before Dealing with the storage place PLEASEEEEEE READ ALL THE COMMENTS! My cousin got a storage her and paid her bill on time and somehow her storage got robbed AND let them tell it! The camera doesn’t work and they only offered $5K and her TV along was $1000, plus she’s missing her coaches and her baby toys and clothes! I honestly feel like it’s an inside job and the owner probably has something to do with it! Cause how does a place get robbed with a gate! DO NOT RENT HERE PLEASE!!
Curtis keeps this facility nice and is always so amicable, however I would suggest to get the elevator checked because it’s a little bit scary, also each gate promotes the app for contactless gate access, it does not work.
Curtis is one in a million. He walked me through the process of changing to a bigger unit and it went so smoothly. Just call Curtis he has the best Customer Service you would ever want.
Wanted to do a HUGE shout out to Peggy at the Public Storage on Austin Highway. I’ve always had excellent service and I had all my needs met. I was here one year and loved how convenient the unit is and that I knew Peggy was here monitoring the area. Also, the Public storage app made things super easy for entry and payment.
Great service. Quick and Easy to reserve a unit. Toured the facility, viewed the unit, reserved in less than 15 minutes. Doesn’t get better than that!
Helped me very much and been a long time customer. Thanks Curtis for the help!!
Paul was a great help!! Super kind and very knowledgeable!! Thanks for a great experience sir!
Ms Cat was awesome!! Super helpful and friendly!! Definitely recommend going here!
Curtis was awesome. Got us in and out quickly with our new storage room.
Curtis was very friendly and helpful! I would definitely recommend.
Great customer service! Very helpful!
Very helpful! I love this location!
Outstanding. Professional, knowledgeable, patient, friendly. Everything I needed.
Curtis the Goat W mans
Curtis was awesome!! A great help always polite and courteous!! I would recommend this facility to anyone in need of a quick storage facility..
Quick and great service Curtis
The attendant was very knowledgeable and helpful.
This location is great. Upon arrival my unit was clean and easy to locate. Curtis helped me get set up and answered all my questions.
Curtis was exceptionally helpful!
Your associate Curtis was pleasant, professional and very helpful. I will tell all my friends about this Public Storage location.
Curtis was very nice and helpful.
Great customer service, extremely helpful.
Curtis was so kind and courteous and gave and always gives excellent customer service! I appreciate him.
Very friendly staff very fast and efficient to get me into a unit
Great service reps working there!
Curtis helped me access my unit today. He was very kind and prompt. Thank you Curtis!
Absolutely what I needed. Curtis, thanks for the Great customer service!
Thank you for all the help!
Barbara made getting this storage unit such a simple and pleasant process. She was knowledgeable, efficient and so welcoming!
I was helping a friend with her stuff. Curtis was amazing - he even rode up in the elevator with me because I'm a little claustrophobic. He was courteous, helpful, and did a great job!
Curtis gave us amazing service & is very helpful & Knowledgeable
Excellent service and extremely patient and help us to find storage That my needs.
I have been a customer here for just over a year and half, everytime I came to check on my belongings, everything was like if I just put my stuff in. Barely any dust, the building is well maintained and using the access keys to get in, out and everything in between is well needed to protect our belongings! I highly recommend this storage unit!
Exellent service from Curtis
Mr Curtis gave great customer service and should be commended for his hard work
Efrain was a great help, made everything quick and easy for me and my family! Also very impressionable!
Been a customer for a while and have had great experience. Mr Curtis helped me out with my account and made sure i had all my questions answered. Definitely great customer service. Thanks Curtis
Curtis went above and beyond to help me resolve a situation. Nuff respect keep up the good work.
Efrain was very helpful moving me into a larger unit.
Curtis was Very nice, helpful and patient!
Would highly recommend!
Mr Curtis, went over and beyond with his service. I will be recommending this storage facility to all my friends and family. Thank you again for helping me on this move.
Great service
Awesome sercice.
I originally stored my stuff in a small unit, however I was able to last minute change it to fit my sedan, the workers there are kind and flexible! Had no issues, very clean units! Turned in keys and lock and was able to close out my account easily.
Great customer service!
Anytime I have an issue with this company all I have to do is call the property manager. They always do the best they can to resolve any issue you might have. Perfect service!!!
Curtis was very helpful!
Curtis gave excellent service to us reserved and complete our transaction.
Great service
Good service
Very quick and easy process. We were given a tour to our unit. Definitely would recommend thank you!
Great experience!
:)
Curtis has very good customer service, greets you as you arrive and helps all your needs.
Public Storage team always on top of my needs! Due to a series of unfortunate events. I lost my storage keys and I have three storages crazy, they got my locks cut and new keys within days and I'm so grateful! , I am always on the move or in the middle of moving, and it's helpful to have such a great team, that has my back, Thanks again Curtis and Dawn for helping me keep this show on the road !!
K.S.
Curtis was very professional at helping me get my storage very fast paced got in and out thanks
Very helpfull
Loved using PS on Potranco Curtis and Barbara are the best their customer service and helpfulness made my use very easy. I definitely recommend using this location especially since I've been here more than once.
5 stars for Curtis. He is efficient, personable and helped me get my storage situation handled.
Curtis helps me every time I come in. Thanks for everything
Great service from Curtis and great facility!!!!
Curtis was helpful with answering my questions
Barbara was very helpful and friendly. Thank you so much!
Curtis was very helpful and provided great customer service. As always
I absolutely love this place. Curtis has gone above and beyond the help I needed. Five stars for sure!
Curtis was a blessing to me today with the help the he did for me really appreciated thank you so much
Curtis he was Awesome helping me out on answering questions on my insurance policy for my storage units and etc.
Very friendly and helpful people here
Curtis very helpful with helping gain access when issues were totally self inflicted. Curtis goes out of his way to help
Thank you for helping me get my unit!
Curtis was so nice and helpful. Made things quick and easy. Kyle was great too!
The absolute worst storage company you can find. Extremely rude and incredibly inconvenient with their ridiculous policies. Door magnets don't work most of the time, carts are garbage with sticking wheels. People dump their garbage everywhere and they rarely clean anything.
We arrived at our storage unit to find that the lock on one side, (a lock provided by Public Storage), was changed. We were able to get in on the other side and unfortunately we found that well over a thousand dollars in belongings was stolen. We can't get in the other side to see what else was stolen but we can see items are broken. Seems it was an employee that opened our unit, stole our belongings, and changed the cylinder lock. Either that or our unit was broken into, the company knew about it, did not report it to us, and replaced our lock. No matter which way you look at it this company is clearly negligent.
Look to the low rating reviews and you will find quite a few reviews stating this location has a major theft problem.
My mom has her stuff her and it's the best! Best in monitoring and protection.
Very polite. Very Very helpful. Would definitely would recommend this storage to others.
Friendly service by Curtis thanks
Curtis was an amazing property manager to help me check in completely, all the steps were made completely clear by him and he was very delightful to work with.
He was great with courteous service
Fast and great service from Efrain!
Jjacob really helped me out and had all the answers to my questions very professional and good employee 😁😁😁
This storage is the best I have had and Barbara is amazing and helps people when she can I highly recommend this storage
Great communication and fast service
Curtis helped me get another lock for my unit after 2 hours I tried to get into my unit this morning . Saved me a lot of time & from thinking I was going crazy that my key wouldn’t work but it was the lock. Thank you again Curtis . Really made my day better :)
Curtis is always helpful and friendly when I come in and forget my code or storage number!
I was really worried about a few things, and Curtis helped me see the light; praise the Lord! He did a great job. He has a great sense of humor.
Great service. Clean Facilities Friendly staff!
Excellent service at the Potranco location.
Very helpful answer all my questions friendly thanks for all your help Curtis look forward to working with you again
Curtis is very helpful.
nice
The worker here Curtis was wonderful. Very helpful, polite, and professional.
Curtis gave exceptional service as usual. We will continue to do our service here.
Very clean and organized
Great service !! Beyond my expectations!!
Efrain provided great customer service! Friendly, efficient, and informative!
Great customer service and great location!
Fantastic security!
Great experience seamless start up thank so much Curtis for your great help
I’ve been a long time customer and Curtis helped me today. Awesome customer service and very willing to help answer all questions.
Great customer service!
Second time in the office and Curtis is very helpful. Very satisfied with service
Barbara was excellent and provided great customer service!
Curtis is awesome, he explained everything thoroughly and helped us get situated. The storage unit and office are very clean. Would definitely recommend. Thank you Curtis.
Curtis was amazing in helping us move units. Very informative and helpful in saving us money. We’ve had this storage unit for two years and he has always been amazing.
Would definitely recommend getting a unit at this location. The manager Curtis keeps this place A1 and thankfully we haven't had any problems here. They also have the best prices around the area.
Helpful and polite Good place To keep your stuff
Curtis was Awesome! 👏
Help me out when I was locked out of my unit Curtis help me out
Trato muy amables. Contestaron todas mis preguntas , ablan muy bien el español
El local está citado en potranco.
Curtis was very helpful, he showed us around and was very upfront with answers to our questions.
Helpful kind and effective
Curtis was awesome
Leaving this storage after almost 4yrs. Great service. Curtis was great,has been great always. Thanks for having him around.
Barbie was a great help she was very informative and looking forward to storing.
Curtis was very professional and understanding on my situation, he took the time to help me with an issue I had at a different location which was resolve. Very pleased with his customer service.
Curtis
with awesome help
Great service
Curtis really helped us out w a good deal on the 6 months we had our storage. Very nice, and polite to deal w. Ty Curtis.
Affordable and convenient
Curtis assisted us today, he was very helpful and friendly!
Curtis did an amazing job assisting my family with a unit. He made the process seamless!
Curtis made the process quick and easy. Will definitely recommend to others!
Curtis the Man went above and beyond today to help in my situations several times today. Thank you.
Curtis was very patient and helpful guiding us through the process of selecting a storage unit and making sure we were set up correctly for payment through the online system. We asked so many questions and he just kept answering them with a smile. Thank you Curtis.
Art was an Awesome great Customer Service Specialist person to talk to, and he answer all my questions. Also explained from the beginning and toward the ending on processing the whole paper work on Storage policy's, payments and etc.. He is someone you can talk to, and was really great and Helpful person. Art you went Above and Beyond
I give you a 10 🌟 Star
Thanks 😊
Arturo was amazing at getting us our rental space efficiently and was very personable in the process.
Thanks Curtis for making our move so much easier. Curtis was friendly, funny and informative.
Great service from Curtis
Curtis at public storage on potranco was great help when getting my unit and when I had questions he was ready to explain and answer anything we asked.
Curt was very helpful getting my lock fixed!!! Thank you for answering all my questions!!
It really needs ZERO ⭐S. Why would you want to store anything here it sucks
Curtis is always helpful and always makes sure his customers are taken care of! Thank you Curtis!
Curtis is the one who helped us out he is very helpful 😊
Great customer service! Curtis was very helpful.
Definitely five star for Curtis , very helpful experience.
He's very courteous, helpful pleasent to deal with when we need anything to do with our units.
There is always something wrong with this place either the elevator doesn’t work or the gates are broken and manager doesn’t seem to want to work on it in a timely manner. Today 6/29/24 one or the gates is wide open for anyone to just come in and have access to your units … called customer service and they said all they’ll do is report it and nothing more….this place needs better management to maintain this place ASAP
Curtis is very helpful and I think him so much for helping at my time of service.
Curtis has always been friendly and respectful every time I have seen him and if I had any questions he answered them with ease. I’m glad he works where I have my stuff.
I love this place!!! Corina helped me with renting my first unit and she has THE BEST customer service in the biz. She was polite and patient as I didn’t know what I was doing. When it can time to move my house hold goods I forgot how much stuff I had accumulated, so I had to rent another unit. By the end of the day I had to rent 3 units just so I’m able to walk around and sift through my things to move to the new house (which is a whole lot smaller) Corina was there through the whole rental process and was as nice to me as the day I rented my first unit. Give that woman a raise!
GREAT People working , good customer service
They helped us out
Nothing but exceptional service, always has gone above and beyond for me. Made moving so much easier. Takes the stress away
Curtis is awesome, helped me get situated with a unit in a tight spot on short notice. Facility is well maintained, clean on the inside, and out.
Help me get my storage insurance canceled. I really appreciated it. No need to pay for things you don’t need.
Curtis runs this property like a well captained ship! Couldn't ask for better service and convenience!
I was having a very difficult time reaching somebody to resolve some issues about moving out, and I was pretty upset about it. I know Public Storage is going through some changes right now, and some of those changes were very frustrating to me, particularly about when I needed to move out by. I was getting charged on the third and fourth of the month because their autopay goes through on the second of the month. I did not know that I needed to be out of the space by the first in order to avoid being charged for the entire month. Luckily, I was able to reach Curtis at this location and he was able to clear things up and get everything sorted out so that I would not be charged for the entire month, I’ve probably spent about $60,000 in my two years with Public Storage because I rented many spaces and ran my business out of one of their offices/ Suites. I was very fortunate to come across Curtis and he really takes customer service seriously. I’m sure if you meet him you will be very happy with the service that he runs with Public Storage. Thank you so much for clearing up the problems that I was having! It is difficult to get good customer service these days and this guy really knows customer service . :)
Donna was super helpful and nice, the process was super easy and fast. I was done within 10 minutes start to finish.
Curtis is on site and very helpful and friendly, great customer service
I recently had the pleasure of working with Charlie at Public Storage, and I couldn't be more satisfied with my experience. From the moment I walked in, Charlie's professionalism and knowledge were evident. He answered all of my questions thoroughly and provided clear, concise information about the storage options available. His friendly demeanor made the entire process smooth and stress-free. Charlie went above and beyond to ensure I had everything I needed, making my experience exceptionally easy and enjoyable. I highly recommend Charlie and Public Storage for anyone in need of storage solutions!
Liza Is your best employer
Thanks
Curtis the manager is awesome and is very patient. Love this place.
Very helpful
Curtis was very helpful, and helped me get a unit fast and easy !! Thank you very much
Curtis was very helpful in getting me ready for my storage needs. Thank you so much and very much appreciated!
Outstanding customer service from Curtis at Potranco. I appreciate doing business with companies that represent them in the amber that he does.
Curtis is very helpful. Facility very clean and easy to move and store my belongings! Affordable and secure.
I feel better knowing my unit and belongings are safe with Curtis on property. Always see him out and about walking both inside and out. If I need help with questions or concerns I can actually find him and he actually answers the phone. Thank you Curtis!!!
Homie Curtis was super helpful
Curtis provided exceptional service!!
Mr Charlie and Valdez were great! Fast and easy process
Charlie and Valdez killing it! 💪🏽🔥💯
Thanks to Valdez and Charlie I got me and my daughter unit here thanks guys friendly and knowledgeable thanks again
Had a great service with Curtis! He was very informative and walked me through the entire process with great help! Will recommend this place for storage purposes!!!
Curtis was great - easy and fast services
Curtis was amazing!! Super professional and so helpful. He made the whole experience so easy and simple. Thank you for everything!
Great place
Excellent service and I feel my items are safe and secure. Curtis was very helpful
Curtis was very helpful today he helped me get into my storage.
Curtis has been so helpful over the last few months I have stored my stuff here. He is always willing to go above and beyond what his job is. I would recommend this location specifically because of how helpful Curtis has been. Ryan M
Great service, Curtis!
Great service and patience.
Very helpful she was eager to help find the perfect storage unit. She spoke with my mom and explained rates and we finalized everything the same day. Thank you so much Barbara.
Barbara was phenomenal. Made the process of choosing the appropriate unit based on my needs. The process was seamless. Thank you Barbara, for your patience and professionalism.
3rd rate hike and we received notice less than a month before it is to take place. Nearly $700 a month and less than 2 years ago it was in the $400's. If you want random rate hikes with extremely short notice this is the place for you. I think they hook you with cheaper prices in the beginning and then raise them on you. I will be moving my belongings out as quickly as I can. Almost $700 a month is absurd.
Shout out to Curtis for making our storage adventure and easy and pain free one!!! Customer service: 10/10
I want to give a shout out to the manager Curtis. He reached out to me about my reservation and was very informative and helpful. He helped me navigate changing my reservation and when it was time to rent the unit, he was efficient and professional. He clearly loves his job and is very good at it. I am glad I chose this location!
Had an issue with the locks and Charlie was very patient and helpful with getting the issue resolved.
Very friendly service
Came in and spoke with Curtis he has great customer service, respectful and was able to help me out with everything that I needed!!
Super clean and climate control is nice and great customer service . Thank you
Excellent price. Good sized units. Curtis does excellent job keeping facility clean.
Arrived at 8p store already closed online it states they are open until 9pm. I hate that you can't get back wasted time or gas.
Super fast service. I got my storage unit on line and the price is unbeatable. Curtis was super friendly and kind. He took the time to show me the unit & how everything works. I would recommend this place to anyone needed a storage facility. Thank you Public Storage. 👍🏼
Curtis was helpful and really his help with the elevator and finding my storage
Arturo was great .His customer service went above and beyond. Extremely patient and polite! Made getting storage easy as can be ! Thank you
Curtis provided great customer service!
Curtis is an outstanding employee who helps me whenever I need something at this unit. Thank you once again and will continue to rent from here
Curtis has excellent customer service
Very courteous and understanding
The units are reasonably priced for the space given. Curtis was very helpful when it came to us choosing the right size and also exceptionally patient since we had our cranky toddler with us. The facility is well maintained and the restrooms clean which is a plus for me 😊
I recently leased a storage unit, and Curtis was the clerk on duty that day. Awesome experience! Curtis asked detailed and targeted questions to help me determine the right size unit for my specific storage needs. If you're ever in need of a storage unit, stop by the Public Storage on Potranco Rd and ask for Curtis! 👍🏼👍🏼🏅🏅
Very clean .
The storage itself is okay in regards to pricing and sizes, but they have a huge theft problem. If you value your items DO NOT USE this location. I have reported the theft many times, the police nor the storage do anything. I have personally witnessed the guy who breaks in plenty of times as I live down the road and sometimes pass by late at night and he is often there while the place is closed. If you're unit gets broken into 2/22/24 he is there again using the side doors and parks his SUV at the gas station next-door as to not draw attention. Its very unfortunate and unfair to the people who have lost their belongings to this guy.
If you value your property, do NOT store it here under any circumstance. Not only does this place have the worst maintenance and security, but they raise your rate for no justifiable reason. The four wheel carts they’re supposed to provide are rarely ever available. The elevator is always malfunctioning and it takes them forever to address it. The internal doors are left ajar numerous times a month. The employees perform the security checks with their eyes closed because how else can they miss the mounds of trash and broken locks and bolts littering the floor? The upper third of every storage unit is exposed to theft by simply climbing up and over, and the bolts on the locking mechanism are not tamper proof. All anyone needs is a crescent wrench and the entire assembly comes right off with minimal effort. BOYCOTT THIS FACILITY.
This storage facility is clean but could be better. The carts are non-existent. I've looked on every floor. The facility is supposed to be climate controlled, but when I went a few times, I thought I would burst into flames upon entering the 3rd floor. If you have any issues with the lock on your unit and request to have it replaced, I suggest you purchase a magic 8 ball to figure out what day of the month their locksmith is their to cut the lock off. Appearances can be deceiving. I picked this place because of the location and cleanliness... everything turned out to be trash.
Very sweet & communicating
Y
They do not have any kind of transparency with pricing whatsoever. I was even told it was due to “trigonometry” so there’s that. They wanted to charge me $200 to downsize my unit lol. Left for another facility who is more upfront about pricing.
Clean and spacious. Personal help could use some adjustments. Need more carts. The app is a cool idea, but isn't working right,,,for us.
does your property manager even work ? Chris wouldn't even get up from his seat to show us where our storage was. that place is a maze and a mess . Facility is very dirty unit was dirty there was no toilet paper in the bathrooms. We couldn't even get any useful help from Chris very rude and unprofessional. He told us where to go telling us the 1st floor not understanding that there is a basement , but had he helped us find it instead of being on his phone would have been great. Horrible management.
I received excellent Customer Service today. The young man Chris was very patient with all of my questions. He helped me get into to a unit that best fits my needs. He was very friendly and always with a smile! Thank you Public Storage!
curious is very unprofessional n not helpful at all . walked in to get info on our new unit n he was on his phone n couldn't even show us where the unit was cause he was obviously too busy on his phone. he needs a new job cause customer service is not his job obviously. maybe if they spent more time cleaning the facility it's dirty n we don't have any carts to utilize. do not rent here
My storage unit got broken into recently, along with multiple other units on the same floor. Locks were “replaced” due to the “doors being left unlocked” with no notice. When reporting the incident we were just told we could be given an incident number for the insurance policy, and that was all. We weren’t told anything else, and weren’t allowed to view cameras ourselves. The day I reported my robbery, there were 3 others reported that day, and a couple more the following days while I was there. When talking to police they stated that there has been so many break ins at this specific location for over 2 years.
I found one of my items on the floor (no where near my unit) a couple days after the incident, and when telling the property manager, she replied “oh that’s weird” and continued on.
They have a outage to the gates, no access to the storage units. However, the front office has power.
Never answer the phone. I’ve been calling since last Friday
Worst storage experience EVER in my 50+ years of life.
Went to look at storage the other day and the employee, Misty, was super helpful and had a great personality! 10/10 Would recommend.
Update:
The district manager Cameron called me directly and apologized for this confusion. He provided guidance and a way forward so that the business relationship can continue. He provided a credit, and was able.for me to cancel the insurance which is what I only wanted to begin with. Also, an employee from the local unit called me and also apologized for this situation. It's good to know that businesses still value the customer and want to make things right when it doesn't go right. Thanks Cameron and staff to correct this issue.
Got a statement that added 15 for insurance to my bills. When I signed up the lady told me she could remove it, and not to worry, I informed them I didn't need that insurance since it was just my daughter's college dorm stuff. Fast forward to next month get the bill and now it's 73 dollars a month not the 58 as agrred upon. I call up to let them know I didn't want the insurance, and the guy over the phone told me it's a requirement, also in the lease agreement. I said but you have an employee telling people she could remove it so it's not forthcoming of information, I would like it removed. He then said " ma'am I just work here" well no kidding, so can you fix it? He said not unless you have a home owners policy that would cover it...again the lack of customer service, knowledge given to you when you sign the agreement and the lack of transparency of correct information is why I am pulling my daughter's stuff out of Public storage and will never be using their company again. This guy was not only rude, but condescending to me and needed some customer service knowledge that he didn't possess. Need to get all your staff on the same page so the customers do not feel like they are getting charged for things they didn't want or sign up for. Zero stars for customer service!
Corina did an awesome job showing us around the property and all access areas in and out of the building. Very nice and professional. We will definitely be recommending this location to others
Was really good when it was life storage now since they got bought out, the place is always dirty not clean trash everywhere. Never can find a cart elevators Harly work.
And rent keeps going up and up
Keep your money and get a tuff shed
Why does this location on potranco never answer the phone? I call several times a day all within business hours and no one ever answers. I don’t get to speak to someone unless I go to the actual location which is still not guaranteed because sometimes the office will be closed during business hours (not during regular lunch times either).
Good staff vary helpful
Went there the other day. There was a real sweet girl named misty best customer service.
The storage place my wife and I went to was very nice and clean and the employee there was so nice my wife told me to leave a review too!
My husband and I went in to look at a storage space in case we need to store a few things while we move. Misty helped us figure out what size would be best for us to get within our budget and was super nice. I will definitely be using public storage if we end up needing to store things.
Misty was extremely friendly. She answered my questions and helped me destress about when I need to get my unit!
Misty was super helpful while I was looking for the right space!!!
Very friendly workers and very helpful showing their available units!
This place has MANY issues!! I've only been there like 3 months n first time ever at storage place. Everything is always BROKEN! Gates- elevators- this location is like brand new, yet nothing ever works! I paid extra to be close to elevator n i have to use opposite elevator waaaaaaaaaaaay on OPPOSITE side!!! Dont go here!!! Stay away!! This main
side door was left open all day n night- wide open!! Wish I could add photos
Nice manager, clean, smell heavenly, spacious and affordable!🌻
All i have to say is they really need to fix the elevators at this location bc they're always broken or super slow. Oh and the whole putting in the code every time you want to go up is ridiculous.
My stuff was stolen in my unit and they have been no help and neither is the “insurance” provider they make you pay for. They never answer and if they do it’s the only employee that runs it(who is nice) but can’t handle all of it in her own. I was never notified with tampering of my unit and have received no answers in regards to getting my stuff back. Never again will I use this place. Also no one EVER answers the phone.
Storage is secure and easy to get to. The process was easy to get through and love that you can pay online. Overall we are happy with renting this storage. Recommend to others looking for a convenient and secure storage.
Cindy was a beast! She was able to help out multiple customers at once and was extremely friendly. Showed me around the facility and to the unit I rented. Cindy helped me get the best deal for the unit while being upfront about everything. Couldn’t have asked for a better person in the office!
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Great customer service from Mz Dawn, will definitely return if another unit is needed!!
This facility is clean and well maintained.
Dawn is always friendly, courteous and pleasure to deal with.
PLEASE PLEASE PLEASE READ! MY THINGS WERE STOLEN! Do not rent here. You can find a review here a few weeks earlier saying their things were stolen too which tells me the owners knew and didn’t bother warning anyone else. There are no cameras covering the halls except the ones at the entrance. The “anti-theft” bar was bent at the top of my unit which means they’re useless. The units don’t have alarms either. When I asked what they would do, they literally just said “whoops sorry to hear that” and gave me a paper to file with their terrible insurance. I tried to tell them about other units that looked to be broken into and they dismissed it. The place is never cleaned or maintained either and they do change prices last minute. Just an absolute nightmare experience, should’ve left a long time ago and now its too late, my things were stolen. Devastated! Attached is the bar for my unit and two other units that looked broken into.
Dawn was excellent. She showed me a couple units to see if they’re the right size for me.
Problems with their elevators very frequently. Today I can't even gain access to my unit all floor levels are working except for the 4th level. Elevator stops at 3rd floor
I didn’t like it here. They don’t have enough carts to load our stuff. We tried looking for a cart at 2 different times and still nothing.
This property is very shady and I highly recommend take you’re business else where. The GM of the property is very rude and disrespectful. The facility is poorly maintained and there’s never anyone in the front office.
Do not waste your time go to Life Storage. Public storage will give an awesome rate then turn right around within 5/6 months and jack up the bill by $100 without telling you anything. No courtesy phone call, no text message. This is why they are losing customers everyday and every week. They have a disclaimer in their paperwork, “rates may increase at anytime”. This company lies about giving you access until 9pm to move your things out and turn off access at 730pm. I will never use their service again.
IF YOU HAVE STUFF HERE GET IT OUT THEY ARE INFESTED WITH ROACHES on all floors I have plenty videos of them running around taken 9/22/22
Dawn was extremely helpful and courteous! The location is very clean and well maintained!
I rented a nicely sized 10×15 unit to fit my entire house and still had space. Very clean. And access is easy as pie!
The facility and grounds are immaculate!
Keith was really helpful, thank you for helping me out today
Very professional explained everything with no rush.
This location is worse than the last one.. People running the desk are rude and have attitude. I would choose any other storage units besides Public Storage. The elevator is broken but the female worker acted like I was lying about the elevator not working. I was stuck inside for only a few minutes because someone else came and opened from the outside.. The same worker even called me a liar. Unbelievable..
It was ok
Very friendly, patient and efficient. Thank You!
Great service and super convenient