Fantastic service from Carian and the whole team at this location - they supported a move we had a few months back and were flexible with the access to the unit with the code they provided and made it easy to transport items in and out with the wheeled carts the location provided. Getting our stuff up and down the elevators was a breeze!
Thanks y’all!
I am so excited! We have been renting here for a couple of years now, the staff has always been super helpful and we just rented our third unit. Once again they were awesome and also saved me some money!! This is our second time running here in the last 10 years, definitely five star service
So far the service is excellent. I rented a smaller unit and decided to switch. They were Gracious enough to accommodate my needs. Carian Provided me with great customer service and she was super kind.
Facility kept clean and was easy to move in, and out. Staff helpful and courteous. Would recommend.
Moving my girlfriends things from Texas to Minnesota so I did not know the area. The staff in the office where very helpful and kind! Units were very clean, carts to help in moving the boxes. The staff was very helpful, would highly recommend if you need to store anything!
Very helpful after working with customer service all morning that was absolutely no help!
The staff is/has always been very patient, friendly and helpful. Property and building are well-cared for. And the building interiors are always in good repair and clean. I felt my stored items were always safe there and I personally felt safe there when I was alone in my unit’s building. Will gladly recommend this facility in the future.
Carian and Debbie should get 10 stars!!! They were great.
The girls are amazing Carian and Debbie
Shanika was amazing, very considerate and understanding. I forgot to leave my unit open after move out, and they worked with us and didn't charge an extra month. Every staff we encountered was friendly, courteous, and above and beyond customer service. They made our transition experience great.
Ms. Trena is very helpful and professional. Highly recommend this location.
Entire facility is clean, neat, and orderly. For the larger rental spaces I personally like the insulated ceilings which helps with the adverse weather conditions.
“The manager Trena at the Rockwall location helped me with my account in a confusing I encountered and was very professional and tentative to my questions. I really appreciate customer service support as she has helped me with. Thanks Trena”
Trina and Carian were amazing! 😊😊
Great prices and helpful staff.
My experience with Public Storage has been great. I rented 4 Storage units and they all have went smoothly.
Carian is the best!! Come see them up here.
I had a wonderful first time experience at Public Storage. Carian was super helpful and extremely knowledgeable. She was amazing and I recommend anyone.
Great place nice and clean friendly people
Excellent customer service. I’m very happy with the service provided Carian was amazing, she answered all the questions I had (and boy I had a lot) . Very patient, professional and kind. Will continue to drive 20min just for the service. Keep it up.
Carian and Trena were super helpful.
Public Storage took over my storage company and never reached out to me even though there was a discrepancy in paperwork and now they’re charging me late these they refuse to wave when I did nothing wrong and it makes more rational sense and they understand they didn’t reach out to me in time for the late fee to occur They wouldn’t help me over the phone either because of the paperwork discrepancy and even when they told me to come into the storage facility to take care of the issue when I went to the storage facility, they said they wouldn’t be able to help me because of a city inspection issue . This company is eager to take your belongings and sell them and they don’t care about you at all.
They don’t want to hear anything rational they just want to take your money. Especially Eric when you call the customer service number he really could care less about doing his job well. Victoria was helpful as much as she could be . She was polite and smiled apologizing for being treated this way when she agrees I shouldn’t be charged a late fee .
Trena was Amazing and very helpful with my storage search. Great customer service!
On February the 28th.... I was running around trying to find a storage space at the last minute and I went to this location (PUBLIC STORAGE on 205 in Rockwall) The two Beautiful and Awesome young Ladies (Trena & Carian) was so patient and understanding and help me get a space rented at the last minute! I am forever GRATEFUL and THANKFUL to them for working with me!!
I love the location it is Amazing it's very Clean!!!!! Thank you PUBLIC STORAGE for having such Awesome employees to go out their way to help customers in need!!!
The actual storage place, facility, cleaning crew, staff, etc. are all really good. They came and asked me to do a google review today - and it just so happens that today I got an email from them saying my storage rate was going up again. This is the second time in the past 12 months that they raised my rate and it hasn't been a small increase. There is no justification of the rate increase, other than they built a new 2 story building adjacent to our building and must be needing us to pay for that new space. I am shopping for another storage place now. The rate increases are ridiculous! Facility = 4 stars and Management = 1.5 stars. I rounded up.
Recently rented a unit from Trena and Carian, the facility was clean and they gave me great customer service and explained the process didn't rush me thought it I will be telling others about this location.
Trena and Carian These ladies gave me outstanding customer service
Safe, secure, friendly, spotlessly clean, easy to work with, and a good value. Couldn't ask for more. Would rent here again!
I came in on a Sunday at noon to rent a unit. Michelle spent time with me to help me find the right unit that will meet my needs. It took me a while to make a decision and she was extremely patient with me. I appreciate her friendliness and genuine concern to help.
Carian was extremely helpful today, made my unit transition run smoothly and answered any questions I had!
Awesome clean property and awesome staff Victoria and Carian are Great!
When I needed another unit I knew exactly where to go. Once again, Carian was extremely helpful and got my needs addressed quickly. You can take comfort knowing that Carian is a trainer for the area new hires so she knows her stuff. If you need a storage unit, go see Carian at Public Storage in Rockwall.
Great customer service Donna is very nice and professional! Would recommend choosing public storage.
My family had to move out of our home suddenly and we needed storage. Carian at the Public Storage was awesome. She was so pleasant and went above and beyond to make me feel like she truly valued me as a customer. If you are looking for the place this is it, and ask for Carian she will make your arrangments fast and will put in the unti you need at the right price!
Kerry Ann was a true professional in finalizing our leases!
Carian is amazing great work 👏
Carian was the most professional and all around storage goddess who was able to get me a great deal. If you want the best you have to go with the best. Give her a call and let her save you some money like she did me. Thank you Carian!!
Carian was very friendly and helped me with everything I needed to know and rental of storage space.
The initial rental was a breeze. They made it so smooth and no issues occurred. I definitely recommend this Public Storage facility.
This place is amazing. The people here are so friendly and so compassionate that they understood my need for storage immediately. The young lady who works here, I believe her name is Carian, was amazing and very, very helpful when making my storage decision.
Long story after moving a disabled person from a location they had lived at for 30 years to a new location and being lied to about storage I quickly got to searching and based on reviews I found this location in North rockwall. I was able to come in and talk to this wonderful young lady and see an available unit that fit my needs. Not only did this please me, but set me at easy. I was amazed at the kind of treatment I had received and the fact that such a person just listened and genuinely cared to help solve my issues.
Kudos to public storage and carian for making things easy on us stressful people.
Process was very easy. Stavros was great to work with. Highly recommend this place.
Sunday was so easy to work with made moving an easy experience. Public storage keep this one.
Best storage experience ever. Now granted this is my first one but it was pretty cool nonetheless.
The representative was very friendly and informative. She made the entire process very easy.
The customer service from Stavros and Carian was above reproach. Renting a storage unit was very streamlined and easy to do. The unit was very clean and affordable. Thank you!!
Kaylie out does herself everytime. She is so polite and very helpful when needed.
Property orderly and very professional. Help over the phone and in person is quick and concise.
Carian was amazing!! Thank you so much!!
Carian was very helpful and pleasant to work with. She quickly processed my agreement and got me all set with my unit. Thanks for such a smooth transition!!
Great place and the people are amazing
Great store, always clean and the office staff is very nice.
Kaylie and Carian are very kind and helpful with any questions you may have. The facility is very clean, I would recommend everyone to come to this location.
Great customer service. Always helpful
The office girls' bright personalities and helpful attitudes soften the drudgery of moving heavy furniture!
Great facility. Perfect location.
We got our storage last week. We used the Erental and it was so easy and hassle free. Such a beautiful property and the office ladies were so helpful with all my questions when they called. Definitely would recommend.