Rented a storage unit today. Taylor was a great help. She should great customer service. Taylor even took the time to show me my unit. Thanks Taylor for making my experience at Public Storage great.
I was just checking out pricing and although too pricey for me, his facility demands it!
taylor was extremely helpful and welcoming,helped us set up super quickly and we were done in no time, highly recommend, fantastic service.
Kim and Taylor are simply the best. This location is awesome and Taylor really helped to resolve our issue. Kim and Taylor were so engaged with the process and jumped right in to fix our problem. Forever grateful 🙏🏽
Went in today to load up my unit, however, prior to arriving, I had called in as I had some questions regarding accessing my unit for the first time. Taylor answered my call and she was such a pleasure! She was extremely helpful and even more-so once I arrived to the property! I was facing a couple dilemmas but Taylor went out of her way to fix everything for me without a second thought! She made my move in process very simple and stress free. Thank you, Taylor!!!!!!
Taylor and Kim are hands down the best people I have ever worked with at a storage facility. Super polite, helpful and very friendly. 1000% recommend anyone to utilize this facility.
The experience was awesome, Taylor was kind and amazing. Everything was fast and easy!
After only a few months at Public Storage, our monthly rate unexpectedly increased significantly. Thankfully, Taylor, the property manager, was incredibly helpful in addressing our concerns. She went above and beyond to find a solution that worked for us. Her professionalism, responsiveness, and customer-first attitude made the entire experience much smoother. Public Storage is fortunate to have someone like Taylor managing things, and we couldn’t be more satisfied with the excellent service we received!
Always amazing customer service! I have several units with them and they always are making sure I’m taken care of. Love the clean facility and great employees!
Good behavior of staff and a clean store
Taylor did a great job to set us up with our storage very easy and fast. She is very experienced and convenient to deal with. Thanks to Taylor!
Taylor and Kim were a big help and helped us with getting the perfect unit. Also, great customer service and hospitality!
Quick and easy check in process with great customer service
Great customer services in the office clean location! Thank you Taylor
Was easy cheap and fast 🏃♂️ great spot to come to for a last min. Booking !;-)
What a great place! Taylor was so helpful and pleasant, and she was able to quickly get us fixed up with just the size unit we were looking for! Highly recommended
Taylor was very helpful , friendly , and knowledgeable. Answered all of my questions. Great experience because of Taylor.
This place is great and the manager Taylor is awesome! The customer care and support Taylor offers is unparalleled. We have rented here twice and have had great experiences both times. The units are air conditioned and there’s a code to get in so not just anyone can enter.
If you have any doubts, put them aside and go in and speak with Taylor.
Taylor who is the manager of this location saved me time having to go back and get my keys less than 30 minutes before this location closed. This manager deserves a raise and employee of the month.
I was greeted very pleasantly by Taylor who then went on to fulfill all of my requests. She even provided some relief on my monthly storage bill which I’ve had for several years. She also help with replacing my lock and providing additional storage information. All in all it was very pleasant experience. Taylor is awesome and seems to be a go-getter.
OMG!!! My girlfriend and I flew in from Maryland to clean out her storage unit. We thought this would be simple process but past evil spirits made this clean out miserable!!!! BUT with help of Taylor, Kim and Kejuan, every obstacle that we faced they were there to help us every step of the way. From getting a lock off the unit to assuring us that every will be ok management could not have thought these three employees this type of customer service. This was something that these three employees just have in their souls. My girlfriend Elvera and I truly appreciate their generosity and if we're ever in Texas again we will certainly stop by to hello to them!!! FANTASTIC EMPLOYEES!!!!
Nice staff good service decent place not a bad area but some what busy.
The customer service is wonderful. I was helped by Kim, and she was friendly and informative. The facility is very clean and safe. Overall, I am very happy with my experience.
Stopped in today to go to my storage unit, and Taylor couldn't have been more friendly, smiley, and helpful. I had forgotten the code to get in, and she helped me sort it out. We have two storage units, and feel so comfortable with having our belongings there. The building and hallways are always clean and tidy, and they have dollies to help you bring your stuff in or out.
Too often people write a review to complain (and that's certainly a valid thing to do when you've had a bad experience), but I wanted to take the time and give Taylor a shout out, as she was a pleasure to interact with. The company certainly needs to hold on to her!
We had an issue with our lock and Taylor was very communicative making sure I understood the problem and ways to fix it. She went out of her way to replace the lock and overall in great timing. Best customer service experience!
So I broke my key in a cheap lock that I got from another storage unit and Taylor literally took me to my unit cut the lock off and gave me a new one in like 10 minutes !!! Customer service here is amazing and she definitely makes me feel like my things are safe in this storage !
Update, Taylor, the manager came through with a fair offer. Taylor cares about her customers.
Taylor is the most helpful public
Storage employee in the history of this company as far as I’m concerned. She is an excellent communicator,
Problem solver and people person. So nice
To find people who still care
About their job and customer service. I hope she gets a promotion to a management position over people as she is an asset to this company and would be a great corporate employee and trainer.
Taylor and Kim were excellent.
Taylor took care of everything & she was very professional
I feel very safe and secure having my possessions here with Taylor and Kim watching out and taking care of things at this facility. Everytime I make it by the office the property managers never fail to leave two impressions: it is always clean, professional, & organized. then the manager’s efficient, fair, and compassionate.you can have confidence storing your things here!
I've been a "tenant" of Public Storage in Richmond for a few years now, and as has happened all over, my rent was continuing to rise. I didn't want to have to move but the next increase was just too much. Many thanks to Taylor, Kim, and crew for working with me for a solution. They are truly caring and attentive. And the place is still clean, orderly, and well lit. Love it here, would recommend to everybody.
Tanya is AWESOME! Very friendly and super helpful. We came in after office hours and realized we'd undersized our unit rented. Next morning Tanya helped us navigate selecting a new size. Everything fit just perfectly. Nice facility too, clean, orderly, well lit.
Awesome customer service by Ms. Kim! She goes above and beyond for her customers and makes sure that you are taken care of. Highly recommend!
I rarely have the opportunity to experience such great customer service from a storage business. Taylor took great care of us and made sure we got what we needed, as well as taking the time to tour the facility and answer our questions.
I’m looking forward to building a good business relationship with this Public Storage facility and today was a promising start.
Taylor was a phenomenal manager who made the process super easy, very informative and provided superb customer service! Would recommend working with for anyone!
Taylor was awesome. Got me in and out very polite and answered all questions i had. KEEP UP THE GOOD WORK!!!!!
This is my second time renting here and I love this location. This second time I’ve had to have help due to user error 😂 and Taylor is the BEST she so nice, attentive, and professional. I lost the key to my unit and she was so helpful with helping me get back in there earlier than the time she initially gave me which I was very very grateful for. 10/10 recommendation especially with the excellent staff (I’ve only met Taylor 😂🫶🏽)
Taylor was a pleasure to work with. She helped resolve an issue I was having with billing. Very sweet and very knowledgeable.
Had a great experience with Taylor got me moved in quick and with a great deal! Thank you
I especially loved Taylor! She was super helpful and made the whole process easy for us. We’ve rented multiple units and will be continuing to do so.
Super helpful with my move out
No one ever on site - no one answers phone calls — very poor service
Absolutely love this storage facility. Staff is super awesome and very helpful. Taylor is a life saver, she helped me get into my unit when I couldn’t. I would recommend this storage to anyone!!!!!
They have 2 carts. We have been here several times today and yesterday and have to leave because we can’t take our stuff up 5 flights of stairs. I do go to yoga several times a week, but give me a break!
I love this area, but RUDE people are moving in and using the only 2 carts this place has.
AND an elevator is out, but they won’t disable it until it’s fixed, so every time you want to go up, you have to wait until someone comes down, or the stupid BROKEN elevator opens up. Save yourself the headache and go somewhere else.
Ms. Taylor J was wonderful I lover her personality 💕
Taylor gave Great customer service and got me a unit quickly! Thank you Taylor for a 5 star experience
Taylor was amazing with helping us out today! A total rockstar. She is knowledgeable, polite, and quick with responses (in the best way possible). We came in with a few questions and a plan and she got us the best deal possible and made the experience a great one. She even went out of her way when we were leaving our unit to make sure everything we had talked about was taken care of and correct. She was the best part of the whole experience!
Quick and easy process. Taylor was so helpful and provided one of the best customer experiences. Highly recommended
Best storage around and they will hook you up with a job asap hit up Marie she is the bomb .com
The place is clean and Taylor was great! Got there and it seemed like another customer was giving Taylor a hard time but she was cool, calm and professional during the issue. Once we made it into the office she did not let the situation change her customer service not one bit and got me a great deal on a unit & quick. I will be recommending MANY people to come in to this location due to the service taylor gave. Thank you Taylor!
Taylor provided excellent customer service at the property. She was very polite and very helpful with information which I needed. Definitely be recommending this place due to the service provided today.
OMG Mary was a life saver. I’m so happy she was there early to help me with my check in and codes because I didn’t know what to do. She was so nice and helpful. Thank you so much Mary for the great customer service and support.
Great place and great experience.
Had a great experience. Carolyn and Mary were very knowledgeable, professional, and friendly. Got in and out with a smile on my face.
Ms. Carolyn was a great help to me. Positive attitude. I was struggling getting my things in my car, but Miss Caroline came in, save the day with a big smile. Thank you so much.
Carolyn Griffin was great! Professional, courteous and quick!
Jennifer was very helpful when my mother got a storage unit. Very professional and friendly.
Jennifer is awesome. I came in Saturday for a unit I reserved. She explained everything clearly and was extremely helpful. Facility is nice and clean as well.
Not only is the place great because of how easy it is to signup and get started but Carolyn makes it even better with her incredibly effortless natural customer service. She is a darling who didn’t react negatively to my anxiety and instead expertly calmed me down in an instant and did it all with a smile on her face and walked me through the steps to get to my locker and stayed until I gave her the thumbs up. Incredible!
Danny is the best! I walked in with no previous knowledge of public storage and he was so helpful and friendly! He made my first storage rental experience wonderful! He is very professional and willing to help the customers! I would recommend this facility to everyone!!!
Great Experience! Asian guy at counter was phenomenal!
Nice, clean storage facility. The gate and key pad worked well. The grounds were clean. I would recommend this location.
Danny gave a Great customer service
I appreciate all the assistance and guidace that Ms. Carolyn Griffin provide me during my moving out date. Her sunny disposition and knowledge made everything easy for me. I highly recommend this location because the staff is on point. Facilities are clean, functional, and carts available. Thanks PS on 99 and Mason!
Love Jennifer super helpful if there were 100 stars I would give her that
Ashley was extremely helpful and knowledgeable of the process. My family and I were comfortable and pleased once it was all done. Thanks Ashley!
Ashley was the most professional employee I have ever dealt with. She walked me through the process and never hesitated. She is what this world needs more of.
Ashly was very ver helpful. She answered all my questions. She’s also very patient and knowledgeable about the business.
I would recommend this place.
This Richmond Texas location!♥️ The workers are so polite, professional, and caring that I just think of them as my friends.💯
BEWARE!!! My unit was broken into twice.. I left several messages for a manager to call me back. ITS been a month and not one person has called me back about it. Stay away from this location or in fact any public storage. The district managers, ceo, customer service don't care about your belongings and will never provide customer service!!
Jennifer was super nice, friendly and patient with me and my daughter and answered all my questions. She even took the extra step to make sure I knew how to use my code and was able to lock and unlock my unit. Highly recommend, on customer service alone!
Without any notification they are increasing the rent from 39 to 90$ more than double even the storage attendant told me yes and maybe triple just moving out
Tanya was exceptional in answering all my questions and always had a smile on her face!!!! She goes above and beyond in customer service :)
If you need to rent a storage unit, this is the place to go.
Clean, convenient and temperature controlled
Extremely professional yet friendly workers. Whenever I go into the store I'm always greeted with a smile and always ready to assist customers.❤️💋
Clean, safe, and the employees are friendly oh and they always have karts to help you load up
This is my first time renting a storage and Tanya was very professional and so very helpful putting me through the process. Its very clean and organized, with reasonable prices!
The greatest place to rent......the people are GREAT! And very helpful and friendly....
Keep doing what your Doing.....
Pete w/
Pete's lawnmower repair shop
Couldn’t beat there online specials! One day logged on reserved the unit with the special and 2 weeks later walked in paid a small admin. Fee and 1st mth. Was free! Couldn’t beat the clerk TANYA made every part of checking in great with a great smile. Thanks for going the extra mile for me TANYA!
If you need help at public storage ask for Tanya
I recently came in for a 5'x10' storage room. Tanya was very patient, I had never reserved a storage room before but she made the process very easy and accomodating to what I needed. I preffered to come in person to get it done and she definitely made the process much easier then expected, if you need someones help at Public storage Tanya's the one I'd recommend anyone to, very professional.
Tanya was quick & awesome today thanks you saved me so much. 💕💕🥰🥰🥰
Upgraded our storage unit to a larger size...The staff went over and above to make sure we had the perfect location for the new one so it would be easy to transfer our belongings. Great job!!
Ms. Tanya was so kind and courteous. She took the time to show me to my unit and created an outline on the map to show me how to quickly access my unit. Awesome job!
I have been a customer for almost 5 years and Tanya is the BEST in customer service and always getting my needs taken care of in a timely matter!!!! I don't know where y'all would be without her!! If I could give 10 stars, I WOULD!
This was my first time at this storage facility and Tanya was great! She was very helpful. She answered every question I had.
Tanya was great and very helpful!
Beware of the rate increases. I went in under an introductory rate. In 2 months my rate increased by more than $20. I spoke with property increase? I also spoke with area management. The office staff was very pleasant and helpful. Yet the area management staff was as dumb as a box of rocks. Could not explain why I had such a huge increase in 2 months time. Plus her attitude to help was very dry and unwelcoming. I know others in the same storage facility as mine and their increase was only by $7 to $8 and they initially paid more than me. So how does someone paying more than me get only a $7 increase and I get a $20 increase? It just doesn't sound right. Also they will not provide you with a number to the corporate office. These are hard times and they need to be a bit more respectful and helpful. I do understand prices increase but not by $20 on a storage!