Public Storage Self-Storage Units at 5920 W Plano Pkwy , Plano , TX

Misty is Amazing and great place

Misty very knowledgeable, patient, and kind assisted me with my rental over the phone. She is the best!!!🙂

Manager misty made the process of getting a storage unit seamless and easy, highly recommended!

Misty have been great at helping me with questions and issues I've had. She is always in great spirits and eager to solve my requests.

Exceptional customer service! Manager Misty was professional, courtesy, insightful and helpful. Misty provided guidance to ensure that I consider the best options for my storage needs. I would highly recommend this location for any storage requirements in the North Dallas area. Ask to speak with Misty!

Exceptional service and professionalism while renting a storage unit here, the hot front desk girl Miss Misty was very informative and direct, I’ll definitely recommend and continue to use these storages in the future, it’s a great place!

Misty, the General Manager, is fantastic! We have had a great experience with her and with Public Storage. Misty and PS have always been very responsive and very engaged with their renters. A+ experience! Jim

Cozy and warm welcoming atmosphere.

Nice and clean plus friendly 😄!!

I received awesome service from Yessi today. She was able to answer all my questions and received a storage unit ASAP.

Misty was really nice and spent a lot of time making sure our storage needs were met. It was quick and easy process.

Clean facility, and great service!

Misty was delightful!

Misty is the best very helpful and professional

I'm writing to let you know that I had a gr8 experience with MISTY at the public storage on Plano Pkwy and Parkwood. This young lady went over and beyond to help us. This was my first time using storage. I will recommending my friends at that patio storage. Thanks. Give this lady a raise. 😂

It says is air conditioned but it seems it starts on sensor trigger when someone is around. Maybe it should say that is onky partially air conditioned. But Good access easy to use app and reserve and pay.. elevator easy to use. All in all not bad.

Misty, is amazing! We had a minor issue in our unit. We needed to switch units, and she offered to help move the unit. Thats going above and beyond for a customer. She even got me a crate to stack cardboard boxes on incase of water intrusion. This property is always clean, and my favorite feature, we have all been to a storage unit when the NEED to go creeps up on you. They have an outdoor bathroom. That thing is clean. ITs the Buccees bathroom of public storage. Definitely recommend this Public Storage.

Misty was great. She was super helpful getting everything setup and explaining the details of the rental agreement and how the App works for access. Place is very clean.

Great service

I had a family emergency that took all of my attention and I had a few changes that needed to be done with my storage, Misty literally went above and beyond to help me in this time of need. She has been so understanding throughout this whole process and got everything taken care of for me.

been using these guys for a few years now, under new management now and a much better experience. highly recommend

I probably would have given Public Storage a 2-star rating had it not been for Misty, the duty representative. She was very friendly from the outset. She explained to me that my monthly storage fee had increased by $50.00 per month, which seemed excessive, which agitated me, but before I had a chance to escalate the issue, she said she'd try to get me a 3 month extension before it would kick in, and she was able to do that. In addition, she hooked me up with a used lock because my lock had been cut. You don't experience this level of service very often when someone goes way beyond to make things right. Bravo to her. She's a pro. Their app is also impressive to get in and out, and they definitely know what they are doing but need to be more mindful of fees and affordability.

The girl that works the desk, Misty, is extremely professional! She went above and beyond to assist with some issues caused by chaos in my personal life, & made sure I understood that my belongings were safe/secure. As an added bonus - She’s also hot!

The property was real clean. Lady at desk answered all questions, professional attitude and with a smile

Excellent customer service!!!

Misty was the best. She was super helpful getting everything setup, and even stayed late to get it done. Place is very clean. Excellent storage factory.

Misty was Excellent!!

I so love Misty soon as I entered the building with her I felt comfortable she was so helpful in all angles of helping get the perfect storage space I needed .....Thank you MISTY......Lunch date /dinner date any time....thank you so much

Kandi and the gentleman were so much help even after having trouble with my reservation they went above and beyond and gave me an even better unit for and price. 10/10

Missy at Public Storage Plano was amazing today helping me get setup. Absolutely the best!!!

Awesome

Do not patronize Public Storage, they are disorganized, unprofessional, poor customer service, their managers will not return your calls but yet will sell your belongings while you are still paying them. Customer service reps will hang up on you. It is a shame that a service organization will treat it's customers in this manner. DO NOT STORE AT PUBLIC STORAGE. STAY AWAY

The PS CSR that helped me choose the best suited unit for my storage needs was named Misty. She was informative, knowledgeable and eager to help. She even helped me choose a few products to help aid in my move. The property itself was in pristine condition which left me with a feeling of assurance that my belongings are safe. I will recommend PS to all of my friends and colleagues especially this location and even more so, Misty! Thank you!

Misty the manager was fantastic. Very helpful with setting up a time to see my space and make sure all my questions were answered. The space is clean and had carts ready and available.

Awesome customer service and great team work

Muy buen servicio de parte de la señora Alex y de Antony les daría la p estrellas si pudiera

If I could give 1000 stars I would! Ed has been incredible since DAY 1, we just relocated our business from overseas and it has been a huge headache trying to find a suitable storage facility for our stock. Ed has been incredibly helpful with helping to organize delivery of the shipping container as well as finding us the most suitable unit for our needs. He is super friendly, funny, and always ready to work even when he should be enjoying his day off! I would 100% recommend 5920 W Plano Pkwy Public Storage to anyone in the area, clean facility, large units, and responsible and communicative management.

Mr Ed was amazing. He made the whole process very easy and was very professional and a very good comedian. I would recommend his location without hesitation to anyone in the surrounding area. Storage was clean and had no problems whatsoever Thanks again

Ed and Alex are the exact people we need everywhere for customer service! They were direct, honest and helpful. I enjoyed their humor and their personalities. I am very excited to have a storage unit with them. I know I will be able to count on them if I ever have any issues or questions. Ed and Alex thank you so much for all your help!

I couldn't stop laughing with Es and Alex, super awesome people

Ed was really helpful and made the whole process east to get my space.

Property manager Ed and Dm Alex are awesome. helpful, friendly and knowledgeable. They made my move in swift and easy.

Great experience! So kind and easy to work with. Ed is so awesome!

Ed , was the nicest person at public storage I have ever met , he we so helpful at a time I needed a storage facility! I have used public storage over the years and this is the cleanest and nicest one yet! I hats off to Ed , he is an asset to your organization!

Ed is amazing and always helpful! He does a great job helping you figure out what size unit you need, as well as helps keep you informed of the deals they have.

Ed is great!! He's very friendly and loves soccer, like me.

Ed was great help!!! He was extremely helpful and very nice!

Ed does an awesome job. He goes above and beyond to provide exemplary customer service.

Staff was very caring to my popped tire, allowed me to hang out out front until my buddy got here to help fix up my tire. I didn't catch the name of the man who helped me but he is from Africa directly and was extremely pleasant and friendly. Wanted to thank him so I hope this reaches him

No answer on the phone and I need to get things out of my storage unit and I rented a uhaul truck for moving everything near me and sell most of it

The service provided by Ed the manager was excellent. He went above and beyond to assist me with my storage requirements.

I came in today to make a payment on my storage and spoke to ED and he was very helpful and courteous.

Ed always the best service

Excellent service, Ed was very patient answering all my questions and made sure we got the right size and price. Highly recommend this locstion.

Great service !!! Will definitely use them for storage for now on.

I had just relocated to Texas from Washington State and Ed was such a gem and so helpful. I made my reservation on line but upon my arrival I realized I needed a bigger unit. Ed took his time and showed me some different options to make sure I had what I needed. Very easy to talk to and funny. He made what could have been a stressful situation so pleasant. If you need a storage unit please use this location. Ed will take EXCELLENT care of you!!

This location is kept up with excellently! I had just visited to determine prices for storage, as I am moving soon, and the employee was super helpful and kind! I believe her name was Lily.

Ed was very helpful! I feel safe knowing that he lives on the property. The doors to the unit are different than at another company's storage facility. However the rates were competitive and it is a good location.

Great service at the front desk by Ed! Thank you for all your help

Exceptional move in process! Ed was awesome and explained everything in detail. Great personality as well! Definitely recommend the Plano Pkwy location 100%!

Ed is great to deal with. He called one evening when one of our workers forgot to put the lock back on the storage until. He put a lock on our storage unit until we could make it back in.

Very nice person to deal with

I would recommend this Storage to everyone! They are very helpful and friendly. The manager on his day off even came and helped me with my storage unit. Thank you!! Thank you!!

Mr. Ed was extremely RUDE, and unhelpful. He is bold face lier and distasteful. I’ve had few issues since I started with location in July. It’s hard to get refunds when you are charged in error, customer service is rude and not consistent with company information, my unit door was broken and badly repaired. I’ve been waiting for call back and couldn’t seem to get straight answer and the regional manager hasn’t return my call. Definitely will never use property again. Update to my original review: I asked to be moved and/or have the unit repaired and was advised by regional manager the door was fine and due to COVID they couldn’t get parts and it would cost more money. Now all my property was stolen and I was never notified that unit had been robbed. Ed told me I was disturbing him and make claim. How does thousands of dollars walk away?! DONT RENT HERE YOU WILL REGRET AND END UP LOSING ALL YOUR BELONGINGS. And cameras don’t work sounds like inside job. But this is not the end of this and my attorney/ police are looking into this matter.

Ed helped me select the right size unit for my morning be. Very helpful!

Muy buen trabajo Ed estamos felices con su servicio

ED es una buena persona buen trabajo ED

Ed was super helpful, we had just moved and ran into so many issues but he was friendly and tried to help anyway he could! Highly recommend this specific public storage!!

Have used several units at this location for years. Always clean, neat and the best service I have ever seen. Ed is always very professional and helpful. Location and staff is A+++.

We’ve had units at Public Storage on Plano parkway for many years and Ed is the best. He always comes to check on us to make sure we have everything we need. He’s extremely helpful!

I’ve used this storage since about June 2020. Ed helped me get my things situated during the pandemic. Today I moved out- Ed has always been kind and helpful. The storage space was larger than expected and has kept my furniture in great tact for two years. I’d highly recommend this location, especially since everything is on one floor and air conditioned.

Ed's customer service is Excellent and the facility is very clean.

Very good attention and service from Mr. ED. 👌

Ed excelente servicio

Ed is great guy to deal with. Very friendly and helpful. Can't wait til my next visit to say hi.

Wonderful staff and clean facility. Ed was very helpful since we are new to the area.

The manager Ed has been a pleasure to work with. He always seems helpful and has a can-do attitude. Nice place and he keeps it real clean.

Manager was very helpful and got me in quckly!

I recently found myself looking for a good place to store my items. I found Public Storage by reading all of the reviews. Let me tell you that my experience has been great the manager's name is Ed. He was VERY helpful in helping me to obtain my storage unit. He even helped me on his day off. The rates are good, but the customer service is what made me decide to store my items here.

Ed is courteous and professional. The rental space was clean on move in, and the property is well kept. This is our second storage space at this location, and we’ve never had an issue due in no small measure, I am sure, to Ed’s attention to detail.

Best management I've experienced from a storage facility by Ed the manager. SUPER nice and accommodating.

Amazing how friendly & caring Ed is about his taking care of customers!!! I would highly recommend storing here! Great facility, great environment!

Ed was great, he’s the manager! Very nice guy! He needs a raise✨

Ed helped me with everything I needed and gave me so much insight on the storage unit! Quick and easy.

Ed was great to set us up in no time and he is very friendly...thanks Ed.

Price was better than others we checked. Place is clean!!! Although it is only open until 9pm. It's ok... & Ed, the Mgr, was ok too 😉 he will be your best friend as soon as you walk in the door. You go Ed!!!

Great and friendly, Ed was super helpful getting me the right size and price at the right location.

Ed is wonderful guy amazing job thank you my friend

Ed is great and has always been willing to help with whatever was needed. We’ve used this location for years.

Ed has been the best to work with. He cares about his location and his customers. He provides the absolute best customer service. Thanks Ed!

Rented a unit from Ed today. Very pleased with the customer service Ed provided, he made the process simple. In and out in less than 30 minuets.

Ed was so helpful!

Ed gives great customer service , always friendly and goes out of his way to assist you.

The Manager is a great worker and helper. Always available or he will return your call right away. Thank you Ed.