Public Storage Self-Storage Units at 2700 Shaver Street, Pasadena, TX

Thank you Liz and sky

Amazing service excellent with us as customer 100% would recommend Liz

Liz and Sky were amazing thank you.

Liz is the very best!

Liz Sky is amazing to work with! She is super friendly yet straight forward with customers and vendors and I’m sure anyone who encounters her would fall in love with her location!

Love this place The attendees are very nice and friendly 😊

Good. Place

My customer service was amazing!!!

Thank you Liz and Sky for your professionalism and kindness

Liz and sky were a big help definitely recommend this place

The customer service is pretty good.

HOW AND WHY MY BILL 240.00 FOR A 10X10

Liz and sky are very helpful and kind. Thank you for helping me with my account.

Sky had called me over the phone to inform me about a payment I was late on, she was able to waive my fee and help me find a better rate! This girl really knows her stuff!

Very fast and helpful! Great customer service :)

Thank you for you're help. She was wonderful, very nice.

Thank you Liz .

Sky was very helpful she was very polite also I like doing business with her.

Thank you Liz

Elizabeth has horrible attitude. Very ghetto woman with zero customer service skills and does not want to do her job. Elevator and front door both do not work at this facility and the workers have even gone as far as to lock customers out of the building on purpose. Awaiting a call for the district manager for over a week and still no help. Elizabeth will go as far as to using your info to personally call and harass you as well. Do NOT rent from them.

Thank you Liz, you took the time and effort to help explain what we needed to know so that we could decide on the correct unit size we needed. Customer Service is something you definitely have. Keep up the good work 👏.

Schyelar Condray helped me and she was the best. She was professional, fast and efficient to get me exactly what I needed.

I've been here 4 years and every 6 months they keep increasing the rent. It's not by 10 or 20 dollars, it's by 50 dollars every time. I am now paying way more than what they are leasing their new units for. Make it make sense.

Thank you for assisting with my auction purchase.

Great place !!

Schyelar and Liz are the best! Anytime I come in to pay my bill they are so attentive and caring and the property is very well kept! 10/10 would recommend!

Front counter lady Skylar did an awesome job helping me with my unit!

Liz and her team are A1+. Not only does she and her team provide great customer service she also has a welcome smile and good attitude when you see her working hard maintaining the property inside and out…

Cynthia had great customer service great person to get a storage from

Thanks to Liz’s assistance, I left the store with a perfect space for my belongings . I highly appreciate her advice and excellent customer service. Liz’s dedication and expertise made all the difference, and I will definitely return for future storage needs and recommend the company to family and friends!

Sky was super helpful! We walked in and walked right out with our storage unit 😊

I NEVER HAD NO PROBLEM AT ALL.BUT YESTERGAY AT 2:15 PM WENT TO PAY MY NILL AND WAS CLOSED.THE DOOR WAS LOCK.THE SMALL GATE INSIDE WAS DOWN.BUT THE LUGHT WAS ON. SO I CALL THE NUMBER.AND ASK ABOUT YHE SITUATION AND TOLD ME THEY CLOSED AT 5PM.MAYBE THE EMPLOYEE WENT TO CHECK AROUND BUT LOCK GATE DOWN.TO HAVE PATIENCE..SOVI STAY UNTIÑ 4 PM..I CALL BACK AND ECPLAIN AGAIN..I GOT FRUSTRATED AND TOLD THEM.I WILL NOT GONE PAID LATE FEE.BECAUSE ALSO.I NOT SEE A PAPEE ON THE DOOR THAT SAID IS CLOSED PUBLIC STORAGE DONT CHARGE ME LATE FEE.IS NOT MY FAULT.ALSO I ALLWAYS PAID ON TIME

The customer service was amazing! They were patient and answered all of our questions.

Sky was amazing answered all my questions and was a great help !!!

Great job and customer service from sky and Jackson

Thank you Liz & Sky

Good space storage

Liz and sky were very helpful at such a short notice they are very welcoming as well.

Sky went above and beyond to help me! Thank you so much!

This place keeps increasing the price by every year, i have a 5×10 and being charged 90 when i use to pay 48, then 68 , 78 now freaking $90 bucks each year. Disappointing. When online show for 5×10 for 43

Came into this location today to inquire about my billing issue. Customer Service Agent Sky was there to help me and even helped Me to reduce my bill to help me save money! First time in 3 years that any agent actually went above and beyond to Help Me. Thank You Sky You deserve recognition Today! :-)

Thank you Liz and Sky

I was given a phone call this morning about a reservation I made last night. The woman who called initially called did not introduce herself as someone who works for public storage she just said “Is this Jasmine” I responded by saying “who is this”. After she established she was calling about my reservation with them all I asked was a simple question which was “can the lock fee be removed if I bring my own lock.” She apparently did not understand my question and responds by saying “what lock” I explain to her I had a reservation that I made a week prior and the cost was $30 because the rep took the lock fee off. That reservation has expired so I was trying to see if I can get that same cost again. This woman then hands the phone off to Elizabeth her manager Elizabeth gets on the phone telling me I am upsetting the previous lady and if I don’t like what she is saying I can go rent a unit somewhere else. I then ask what is the attitude for when I just asked a simple question. I apologize and let her know in no way was I trying to upset the woman prior I just wanted to know if the lock fee can be removed if I brought my own lock. She continues to be rude continues to not be helpful. I asked her what is the owner or corporate number she then goes off telling me why would I report her simply because she isn’t bowing down to me and refuses to give me the number. Long story short I will not be renting here called extra space storage and was able to get a unit for $30 without the attitude and they understood a simple question. And if you need to report someone call the customer service number and they will make a report for the general manager.

Thanks Sky!!

Krista provides great customer service...go see her for all your storage needs!

At the front desk it took along time to get help. And she Saif the computers were down.

Great customer service

Elevator ls always broken!

ELEVATOR TROUBLES : I was at 8:00PM with 23 + boxes on my karts at the lobby just ready to move in right on my second day of rental and the elevators were out of order. Nobody answered my calls, no stairs use available. I believe they should have another elevator or ways to get to others floors when this happens. If they don’t think to do anything on this matter they should at least send notification/alerts to notice the users.

Dan mal servicio nunca tienen abierto, las chicas que atienden en la oficina si miran que yega un carro ,se meten para adentro y sierran la puerta en benido alas 10:00 am cerrada la puerta de oficina 1:00 pm cerrado 2:10 cerrada también aparte que no ablan español ,puro cheken

Lizzzzz :)

Kind and friendly customer service, unfortunately they do not have any carts or casters or any type to move in/out stuff from storage and seem to have a roach infestation.

Krista is amazing and is always helping me with my app she is a pro

Liz is the best

Thank you Krista for making our move so much easier!! She was super helpful and informative!! By far the cleanest location in their area!

Very clean and Liz is an amazing storage professional. She made it easy and was very patient.

Thanks for your service Liz.

Krista was so quick and helpful. Unfortunately there were no dolls be they were stolen and not replaced 😕

Absolutely won't ever recommend this public storage location, it's management is horrible and they're scandalous in trying to rip off their customers with fraudulent charges.

Krista & Laura are the best.

Krista did an excellent job with my rental and helping me set up my app

Lazy employees

Liz was great

Customer service is really bad, the 2 ladies that where here today 9/12 where really rude when I was trying to access one of the units. Would not like to rent a unit here.

Always use them when I need a storage unit.

Krista was the most caring manager I've seen at any storage facility I've been to. There was no stopping the best hospitality that I was given, definitely top grade service.

Liz saved the day thank you and great hospitality.

Krista is always great help and sunshine of a manager she never lets us go without making sure that we are taking care of .We really appreciate her and she is always respectful towards anyone lovely person need more Krista's

Krista is very helpful and kind and helped me out tremendously definitely would recommend this facility

Liz Was nice good atención pasaportes okay

Gracias Elizabeth por la app.

Excellent customer service

Thank you Elizabeth very kind

I was just in the office literally a little while ago and I seen a lady screaming and yelling at this poor manager Elizabeth for absolutely no reason and I might add this is not the first time that I’ve seen people going to this office and be so disgusting and disrespectful to these workers and nothing is done to these people they’re still allowed to be on the premises they are still allowed to keep their and this is not OK I’m so close to telling everyone of my family members to leave. I have five different family members that have storage units here, including my grandmother, which I was there for my grandmother’s account. And I’ve asked several workers. What happens why do I still see these people and they said that they’re giving second chances that is so disgusting that public storage feels like it’s OK to allow their employees to be abused and disrespected, shame on you public storage!!

Muy mal servicio de parte de Elizabet estaba serrado en horas de servicio y toque la puerta porque tenía prisa. Y ella salió muy agresiva atenderme y me serró la puerta y no me atendió se tuvo que llamar a la policía

Gracias Liz.

Thanks Liz.

Muy bien

Thank you Liz

Liz thank you so much for your help

Thank you Liz and Krosta for your help with my transfer.

Thank you Liz for your help

Liz and krista good customer service

Mi experiencia en estos storge estuvo genial nos atendió una persona muy amable su nombre josh

Joshua had great knowledge on what to do in order to help me, polite, very helpful

I had great experience with Elizabeth and krista thank you

Awesome Staff manager… Always very helpful (Liz is awesome)

I'd like to take a moment to say that the customer service at this location is second to none, the property manager, Krista went above and beyond to show that customers really do matter and I'd gladly recommend this location to anyone for their storage needs.. it's not only a place of business, they genuinely care about you as an individual and your needs. Thanks Krista, I'm forever greatful to you.

I have had this storage for months now and Nick and Liz are always being great to help! Nick was able to take care of a credit issue for me and I truly appreciate his kindness and help. Great customer service!

Had a issue the district manager Justsu was a amazing person help resolve the problem, other then that places it kept clean, the personal from this location are nice.

Liz was awesome she made sure to take care of my every need and questions thank you liz

The attendant we spoke with today by the name Krista was THE MOST HELPFUL and polite person I've EVER had the pleasure to work with at a public storage ever. She was so helpful and nice and respectful and I'm so glad I got her as the one in charge! Also this is one of the nicer public storages I've been to. Very clean and most all are climate controlled.

Krista did an excellent job came on and got my gate code outstanding customer service highly recommed this facility

Krista , was very helpful with my payment. I was worried about some issues with payment but she cleared out for . I’m look Forward to doing more business here. Top noch customer service!!!🙏🙏✔️🙌🙌🙌

Krista was very helpful and showed me how to use my public storage app great service reccomend highly to rent here and friendly

Awesome place clean and cool , customer service awesome

Thank you Amelia and Krista for staying late to help me get a last minute storage after hours. You both deserve more than a 5 Star. Great customer service!!!!!!!

Amelia gave us amazing service!!! Very fast and she is super nice🩷

Pésimo servicio

Gracias Robin Y Liz.

I was at this location yesterday to ask a question and Liz was very helpful I got my question answered and plan on going back soon to rent a unit. I recommend if anyone needs a storage unit in that area stop by and ask for Liz

I got a storage locker here it's first month n so far so good but I will b updating it monthly so keep posted!!!

Thank you Liz and Krista

Liz and Krista were awesome! They were very helpful and cordial. Overall great experience!

gracias liz para ayudar

Joshua was super excellent!

Liz & Josh excellent service, thank you.

10/10 Liz helped me out with everything I needed.

Thank you Liz

Excelente servicio Gracias Elizabeth

Liz was excellent and helpful thank you

Joe and Liz give me all the information I need for the property

Recommend this public storage 100% really clean and awesome employes liz & daniel helped me out.

Fast service clean facility and helpful staff. Liz and Daniel were amazing thank you.

Thank you Liz for helping me with the APp. She is very kind and respectful

I came here early in the morning at 7:30 am to get some really important things from my unit. Supposedly, access hours are 6am-9pm. What am I paying for if I cannot access my belongings in storage during the hours posted? At the very least, accurate access hours should be posted so I can plan accordingly. I am extremely dissatisfied with this location.

Great experience, Liz was super helpful!

Liz y Daniel son muy amigables y ayudaron con todas mis preguntas

Look no further!!!!!! I have never in my 32 years of life have experienced the level of professionalism that Liz and Daniel showed me today, they went above and beyond making my move as easy as possible they’re very knowledgeable in the product they’re offering and made sure to answer all my questions. This two individuals need to be considered for a higher position they have all the skills needed to take public storage to the next level. We the people not only want clean and state-of-the-art storage place(which this facility is very clean) but we also want people like Liz and Daniel to make sure the customers are happy and feel safe having their valuables in that storage location.

Elizabeth muy excellente! Gracias! Ella ayudar con mi pago. Y la App.

Thank you Liz

Liz and Daniel were courteous and helpful. Thank you.

Liz and Daniel excellent service very nice and helpful

Daniel and Liz gave excellent customer service 👌

Liz and Daniel were helpful and kind. Thank you.

By far the worst customer service ever from Lizz (Elizabeth) I believe that was her name claiming she is the manager but has no management skills. Coming from a district manager (myself) I can see she has no respect for the customers and shouldn't be a manger overall . She stated ( well if you don't like it here you can get your stuff and leave) very unprofessional and not helpful at all mind you I only asked for the pin to the gate since I forgot it, been going there since July 2022 and never had a problem going in to check on my belongings. I pay my monthly fee every month and never missed a payment therefore I should be treated with respect.

Liz and Daniel were great thank you

Liz was very helpful with everything and thank u very much

Liz and Josh are the best. The only issue is there are a few carts available.

Liz was amazing she was fast, curious and kind!

Nice and clean with good service

Price is kinda high...but I can't complain.

Thank you Liz. Great customer service.

The Manager is very nice and helpful highly recommend this location

Liz is wonderful thank you

Elizabeth was hands down the best, Toured me through the entire facility showed me my dimension options and helped me get situated in my past two units. I’m an event planner so inventory is constantly growing, Liz has made my so much easier by making sure the location of my unit was convenient for my needs and helping relocate to a bigger unit

Liz had goog and quick service

Joshua Was Awesome And A Good Peoples Person ❤️❤️

Liz was very good.

Liz was awesome made the whole process smooth and quick

Luz helpef me with the spp thdbk ylu

The manager Liz actually was very helpful and attentive. It feels comfortable having my belongings here.

Liz helped me with my ere tal thank you

Elizabeth is helpful

They raise their prices like every two to three months and don’t really give much notice about it. It’s ridiculous. Looking for another storage before they raise it on me yet again. Zero stars honestly.

Every time I have came there is no dollies available. I call and there no one answers. It's really impossible to speak to an attendant

Muy buen servicio. El joven que me atendió muy amable.

great services!

Thank you Liz

Joshua was great help to me today. Thank you

Thank you liz.

Joshua over there is really great. Awesome service

Liz / Daniel grate service

Office is always close. Need it to get a new lock and was there more than an hour and no one ever open the office this was @11:30am smh now 1pm still close and no sign saying they close today.

First time I've used it. Love the climate controlled environment

Wes and Liz were helpful

thanks to my friend at Joshua at public storage for all you help

Liz is helpful

Me encanto el trato que me dio elizabeth la encargada de public storage , me dio muy buena información sobre cual tamaño me convenía rentar y me trato mi bien se los recomiemdo

I could give negative stars, I would. This place will dramatically increase your rent with very little notice. In my case, less than a months notice was given for rent increase from $18 a month to $45 a month for their smallest unit. And if you don't pay the increased rent? Get ready to have your stuff taken, because with liens filed, they can and will take your belongings in less than a month. With all the other COVID price gouging going on here lately, it is a shame to see this place jumping in on that bandwagon. But I simply don't know what else to call it. When you do an over 200% price increase going from $18 a month up to $45 a month… That's over two times increase in price. This for a tenant who was paying the $18 monthly price for years. When contacted about this, their support replied (in part) : “Thank you for contacting Public Storage about your rate increase. Public Storage strives to provide you the best value in self-storage, and while we understand an increase in rent is never a welcome event, we believe our rates are still competitively priced.” In regards to the over 2X increase in rent being “competitively priced”: I am moving my stuff to another storage facility right nearby in the City of South Houston, same size and only paying $25 a month for it. So you can take your “competitively priced” claim and stick it where the sun don’t shine.

Liz was amazing showing us around and explaining everything!

Liz and josh good

Very clean. Easy access with Bluetooth on your phone you can open the gate. There's only two issues I have. One, there's not enough dolly for loading. Especially when others decide to use more than one dolly at a time. My other issue is actually two. Nowhere to put trash if you need to throw anything away and it's a hit & miss with the on-site restroom. Sometimes you get lucky and it's open with toiletpaper!

Liz was gelpful

Liz and Pam excelente servicio !!! Magnifico trato y muy amables !!

She it’s perfect

Joshua did a great job 😎 have us really good information

Liz and danuelwere grst

Great service

Liz was kind and heloful

Great price and very clean!!! Definitely a good choice to consider!

Came in today to do a transfer before my scheduled time Liz and Daniel did an awesome job getting me situated this location has shown nothing but great customer service

Muy buen trabajo me atendió muy bien le doy un 10 Liz.

Great prices if you book online for a brand new local storage unit starting at $17 for a spacious 5x5. Don't be fooled by those figures they actually hold quite a bit of boxes as you can see I fit roughly 30 asst sized ones in my 5x5 and didn't even take up half on width or height. There are also carts that are readily available at the loading area right in front of the elevators which makes trips quick and easy. They even have water fountains and restrooms for you to use right as you enter. You get all the standard amenities like you are expecting such as climate control, auto lights, gated access with good hours and a lobby with all the supplies you would need at a moments notice. Now on to the things I feel it's important you know that I wish were advertised on the website along with the rental fee in large bold letters so that you aren't surprised during signing. 1. $24 admin fee, no clue what for, completely surprised here. 2. Insurance is required for every rental, no choice other than $11, $13, or $15 policies, 3. You must purchase a $19 lock to rent the unit, can't use your own, the benefit is you keep the lock and you are the only one with the keys. Other than that, the pros heavily outweigh the cons. $1 first months rent, great office hours and gate hours, individually generated gate codes for everyone so security is tight with round the clock security cameras everywhere inside and out. Signing up was super easy all on touch screen tablet and all documents emailed so no paperwork. Akira was a pleasure to work with and made choosing size and showing of unit and process a breeze, all in all I highly recommend after comparing to at least 10 other storage options in the Pasadena and surrounding area. *MUCH NEEDED UPDATE*-3/12/22 Ok so for starters, prices have gone up, as they have with everything everywhere. But the most important thing to know here is that no matter what introductory price you lock in when you first move in, you can guarantee that it will change. It happens every single year. No warning, you just get the increase on your bill and then a letter in mail saying "hey your bill is going up" no reason given of course. Next up when the place first opened the 4 carts available were great, now not so much. No matter the time of day you arrive which is the worst on weekends and anytime after 5pm on weekdays you will never find a cart now. Somebody stole one and if they aren't hiding them in their unit then 1 person is using 2 carts at the same time and do not care even if they see you waiting outside. As far as the insurance, the way around it is to just order your unit online and decline coverage to avoid being forced to pay for it in person when you are told it's mandatory. Next, buy a really good disc lock or 2 or 3 because there have been break ins and you can get robbed. Then the bathrooms are either locked or not working. Good luck with that. Bottom line is that it's not the building or management that's at fault really, it's just the clientele and area. This city and area has and always will be hood and it's only getting worse. Find a storage unit closer to Pearland for a better experience, better service and so you can feel safe leaving your belongings. But if you have to do business here, go early mornings, and buy your own dolly, hand truck, 2 wheeler. Keep it in your unit or get a collapsible one because I've waited over 45 mins for a cart and I've also left tons of times knowing I was never going to get a cart.

The manager Liz, and her employee Josh are both really helpful and really friendly people. They do a great job running the property and I would highly recommend their location.

Liz is nuce place is clean

Mr.wes and mr.josh where very helpful. Made my whole experience easy.

Liz was awesome

Have never rented a storage unit before and had a lot of questions and stress about the process. Bailey was understanding of the concerns and helped me with every step of the process. She was very kind and knowledgeable about what I needed for a space.

Bailey was very pleasant and helpful when I was inquiring about a storage unit. She also showed me the units so I could get a better understanding of what I may need for my belongings. I will definitely be back.

Its my first time trying to find storage and Bailey was very helpful in answering all of my questions and with helping me understand the storing process!

Like did great! Easy process, in and out within 10 minutes! Highly recommended 👌

Elizabeth was so helpful ,nice ,articulate ,and knowledgeable about all my questions and was informative I would recommend this location to everyone it’s the best one I’ve been to everyone should be more like Elizabeth

Liz was the best and so helpful truly an easy and affordable place that’s well kept and clean

Was in a hurry to find a good affordable unit and Daniel was able to help me out and get me started. His customer service alone was worth the 5 Star Rating

Elizabeth se porta vien

Was greeted graciously and professional throughout the process of the rental. Thank you!

Daniel is amazing!! Very helpful!

Great service they also helped me with scanning the barcode to have access to the facility

It was my first time ever using public storage. Liz and Josh where great helping me out and being patient with me.