Sam is a big help download app
1 star for not having a manager ON SITE to show me where my unit is. No manager on site to answer questions. The only thing they have is an AI machine that you talk to. With all this money the corporation is saving not having an on site employee, the rates should be CHEAPER!!
I spoked to Emma the district manager for the public storage @ 3521 W Pioneer Pkwy. Pantego, TX 76013. Unit 46D Very helpful and easy to talk to and understand. A blessing. Need more help like her!
Excellent service! Very helpful & was able to get me the unit I needed on the spot. Agent very helpful & courteous
The property manager is extremely kind, & goes out of her way to help others. I feel extremely grateful and lucky to have found a facility where management is easy to work . Being absolutely confident my property is secure is also greatly appreciated.
Deneen is a great manager. She works hard at keeping the property always nice thank you Deneen.
DENEEN IS A GREAT Manager property is looking okay not like it was when she was there all the time.
Confident my belongings are secure. Experienced excellent customer service and property always clean.
Deneen was amazing, she was very sweet and patient. She’s understanding and a nice person to talk to.
best Deneen ever she jumped into help when everything was going wrong she made my day so much better thank you deneen.
I find Miss Deneen to be thoughtful and observant employee, checking the storage units and making sure everything is secure, she noticed I had changed my lock, paying attention to details, watching over property. Nice to know she is on-site
Deneen is awesome everything I see Deneen she is hard at work cleaning. Property clean.
Deneen is great at her job you need more property managers like her.
Face is always clean and no crowd in or out. Helps when you're trying to get in and out fast especially with this Texas Heat
If I could give this place 6 stars i would
Went to this place and dennen was super helpful answered all my questions and then some. Great customer service rare now days
Miss Deneen
A very wonderful person great customer service. And I'll be sure to recommend anybody and everybody to this . People really learn from her you treat people the way you want to be treated ❤️
The storage rent has gone up at random times for an unknown reason. I'm paying for an outside storage that used to be $124 for a few months plus the $11 rent, but then it suddenly jumped up to $164 total this month. I've called 3 times in the last week and gone to voicemail. Left a voicemail each time and have not been called back. Now it's getting to the point where I have to pay or all belongings will be out of storage property. I think it's unfair to give a price increase without warning and a call back. If you can't go in visit in person, this is not worth your time to go to.
I have been with this location for over a year and always receive great customer service and support from the manager. This week I needed her assistance more than once and she was available and helpful both times. It definitely made it much easier for me versus calling corporate customer support.
Deneen was great help she was very nice and I would recommend this property to everyone.
Amazing facility, kiosk is useless if office is closed, bring back Deenan!!
I had a great experience with Deneen she was able to get everything resolved on the spot!
Deneen was gery helpful she was ablevto help keep my rentvthe same.
This is the cleanest storage facility in this area. Deneen is always nice and has always been so helpful and resourceful! She's very knowledgeable and has always answered my questions. Great location!
Deneen was very helpful and friendly.
Kiosk property is impeccable. There’s a prompt rep available at the kiosk in office to help with rentals, payments, and lock purchases. Just a click of a button! Deneen helped me walk through the process. Cleanliness is unreal and the service is great.
Deneen was very polite helping me navigate the new machine kiosk.
Deneen has been great sorry to see the sore torn in to a kiosk Deneen is a hard worker
Deneen is great she is going to be missed around her property thank God she will be there 3 days a week.
Deneen was great she sold me a lock and boxes she was very nice .
Walked into the Pioneer Parkway office and met the manager Deneen. What a helpful and friendly person. She was able to explain the whole process and was amazing. Went over everything with me — totally invaluable!
Deneen was amazing helpful she stood firmly for excellent customer service and was very pleasant and polite. In this line of work, we require more professionals like her.
Deneen was awesome with me,talkative, friendly and made it very easy for me in all.
Daneen is the most personable person I ever met. She has a heart of gold! Always ready to help.
Deneen did an amazing job. I am a repeat customer and I have been with them for over 5 years. I absolutely love it here. The process to signup for a unit and switching units is always easy and so quick. She has amazing customer service skills, is friendly and always go above and beyond her typical job duties.I plan to be here a while and plan to return in the future if I need the services again.
Denver she is wonderful thank you
Deneen was very helpful during my visit at this Pantego location. She was very kind, polite and stood firm on great costumer service. We need more people like her in this field of work.
Deneen was the most professional employee for me when I lost my keys in the elevator and was upset. Deneen got me take. Are of
Deneen was very helpful she took me to the unit and then to another and was okay with it even though it's hot as heck out there. Deneen is number 1 in my book.
Deneen was great help clean property had a great smile.
I have to say what an absolute pleasure it was having Ms. Deneen helping me with my storage!! Over and above helpful to me! Thank you
Deneen has been for seven years, and continues to be, most helpful and cheerful as the Pantego Public Storage manager.
Whatever she may be getting paid, she deserves a raise.
Deneen has been here for a long time she is professional kind and always there togive a helping hand public storage needs more like Deneen.
Deneen gave us excellent service! She took the time to give us lots of information and we highly recommend renting from her! Thanks!
Deneen has been such a help to me numerous times. Helpful, courteous, proactive, and just fun to talk with.
Deneen is awesome to work with! Very pleasant on phone and in person. Made it easy for us to swap out units in a few minuets. No cuss no fuss, this place is great to store your stuff!
Clean property, location is safe, and want to give props the manager. She's really nice and knows what she's doing.
Deneen is always at her office she has a smile all the time and always has a kind word for everyone who walks in her office.
Deneen is so helpful she has a great customer service skill she knows about the storage company and helps out all the time
I have had the worst experience in Pantego, Arlington Texas. I’ve requested a District Manager call me 5 times through corporate and the property site with no return call. I’ve been over charged l, my free month was a prorated month which is not what was advertised. An accidental rental on my part at the wrong location online was charged a 29.99 admin fee with property refusing to refund for 2 hours. Samantha was not helpful at all and her boyfriend/ husband on FaceTime is apparently extremely important as she’s on there with him every time I come inside. Deneen was the only person willing to help me at the other Pantego property. You should be ashamed at the Management team you’ve employed. Being an employee of a Fortune 500 company these employees would never be on my team, shame on you Public Storage!
Deneen is awesome! Excellent customer service and really helpful! Really great to have someone who CARES help you out.
Deneen was so helpful and sweet. She helped me with my payments .And told.me about this facility which really impressed me and was so much more helpful then where I currently keep.my things. As soon as I can I'm moving my things here. This place was a very nice experience. I look forward to doing business here in the near future.
Deneen was very helpful and attentive to my needs..and has been a blessing in my life..
Deneen was super efficient and helpful! Facility was super clean, and she made our move super smooth and easy would definitely recommend this place!
Deneen is amazing and pays attention to details. Clean facility and grounds. Would highly recommend this location to anyone looking for a safe and clean place to store their extra stuff.
Deneen was very professional and helpful. Clean facility
Deneen was very helpful and kind!
Excellent service! Thank you!
We miss the manager when she was off for awhile , I'm glad she are back , always she is good and really polite!
Ms Deneen was very professional and friendly. This is the second time I have rented from her. She assisted me with everything I needed from the unit to the gate code. 👍👍👍