I use storage facilities across the country with my business. This is the absolute BEST manager I have ever met! Sharon went out of her way to help us and above & beyond any expectation, getting us water! This facility is clean, safe & convenient! Thanks so much Sharon! Great job Public Storage hiring such a kind, dedicated person! I highly recommend this facility!
Sharol is an amazing employee who appears to be high in dedication and integrity. You need more like her and she is deserving an employee of the month.
Always very clean extremely nice staff
We just recently moved my mother’s contents into this facility. The service and pricing beat our expectations- the online system makes for easy maintenance of our account and making payments. The facility is clean and well taken care of.
Sharel was very nice and she took the time to show me everything Thanks
Just moved out after renting a space and Sharon was just as friendly and helpful as the day I moved stuff in to this facility.
I highly recommend this location if you are in need of a storage spot.
Ms. Sharol is the sweetest lady! I ran by my storage to drop off a few things and there she was washing mildew from the exterior of the buildings! Such a professional, sweet lady. Very accommodating and proud of the improvements taking place at the facility! Thank you Ms. Sharol, you made my day!!
Sharol is amazing! The sweetest and most helpful lady! We are very grateful for all her help!
Ms Sharon was extremely helpful and attentive. She went out of her way to assist me
I’ve been renting my unit for the past year and ms Sharol is super awesome! She always understanding and keeps the facility nice and clean and up to date!
We needed a storage unit for holiday bins and seasonal clothes. I love the low price and the customer service. My daughter accidentally left her bag on one of the carts and the next day we received a phone call letting us know we had left it. Much appreciated and grateful for this service! Thank you, Sharol!
Sharol is fantastic!! Goes above and beyond! Love her
Great Service
Prompt service
Very helpful, and good customer service!
Thanks Great service, thank you very much for your assistance and help.
Sharol is great and very friendly.
Storage unit is clean and secure. I always enjoy getting greeted by Sharol. She is always so helpful, kind, and has great customer service.
Sharol was a wonderful assisting me in my unit. She is always kind. The facilities are top notch
Fast, kind, helpful and reliable.
Very helpful with paying my bill.
Sharol was very attentive and kind, outstanding customer service.
I never got a chance to actually talk to anyone and doors were always locked at the facility. Took me forever to find my actual space. Then to find out the place has mold and people have been complaining about it, did a move out and never once used the space but yet was not offered any type of refund.
Sharol provided amazing service, quick and efficient. For sure looking forward to using Public Storage more In the future as I am new to the area.
My autopay got turned off and they notified me immediately.
Sharol got that back on for me and got my rental rate reduced.
She was most helpful and pleasant.
Thank you Sharol!
I had the pleasure meeting Sharol Public Storage, and I must say, she provided the best customer service I've ever experienced. Sharol is not only incredibly professional but also a lovely lady who goes above and beyond to ensure her customers are satisfied. She made the entire process smooth and stress-free. Highly recommend!
Make sure it was a very nice representative. She gave a very excellent customer service and should be very nice. I will recommend anyone who's looking for a storage to come to a public storage here in Montgomery, Texas. I thank you for your kind service, thank you.
Great service. Sharol was very helpful
I was the gate technician and I left my house keys on the site as the site was starting to close. Called the store and Pamela, who is an absolute rockstar, went out and found my keys and made sure I was able to get them back so I was able to go home.
Had a great experience with public storage.. Sharol was a great help!
Sharol was amazing. She was prompt, respectful, and informative. She was so friendly and made this a breeze. Thank you.
Sharon was very polite and take care of me even offered me a water on a very hot day very sweet lady.
Sharol is the very best. Always helpful. And so personable! Just love her!
Sharon did an Awesome Job! Great Customer service very knowledgeable.
Sharon was awesome and fully explained everything.
Great customer service. NICE AND VERY HELPFUL!
Sharol has to be the most energetic property manager we’ve encountered! Her property is so clean and neat and she treats all her customers with so much respect. We will definitely come back here again for any storage needs!
Sharol in the office does a fantastic job at making sure everyone gets the best value from public stotage and is treated with fairness
The front office lady is so friendly and helpful! This isn’t the first time I have used this PS and definitely won’t be the last!
Sharol is amazing! very professional, prompt, knowledgeable, efficient, and detail oriented... On very short notice, with in 15-20 minutes to drive to the facility, Sharol had already verified and set up our storage... Greeted me with a very friendly welcome... The facility is clean and well taken care of, and it gives a great sense of security...
Sharol is a really cool Manager on site here! What your needs she can help you out! Awesome customer service with a smile
Great customer service. Sharol is helpful, friendly and always lovely to speak with. The facility is clean, gates always work and rates are low.
Awesome Awesome...Mrs Sharol very helpful...Great place...
Public storage has been great, Sharol works the front desk and is always making sure the facility is clean and nice. She’s so helpful and accommodating. As first time storage unit users, we’ve had a really great experience. The facility is secure and I feel good about leaving my stuff here.
Friendly and knowledgeable help and support!!! Storing things made easy.
I've had my things here for two yrs now. Clean, well taken care of facility. Front desk lady is great, my only complaint is increase in price. It's been drastic. New customers can get a better deal.
Our company has been a long time customer of Public Storage yet we have to pay $100 more per month than a new customer. When I learned of this today, I called the corporate office to give them an opportunity to lower our rent before I gave a bad review. They refused and only offered to give us a discount for 2 months.
Just received ANOTHER notification increasing my storage rate - almost $100 more than what they advertise on line - for a climate controlled unit over our standard unit
Also advertising a larger standard unit at about the same price difference -
Sharol has been very helpful and kind to me.
Sharol Was an amazing lady very kind and helpful definitely recommend this place for all of your storage needs. Very nice clean facilities they have at public storage.
Sharol is the most amazing customer service rep, super helpful and ultra kind! Idk what she makes,..but this woman needs a raise!
I had a great experience renting a unit here. Sharol was very helpful and did a great job. I would highly recommend.
Sharol is amazing. She keeps this place so nice and clean!
Great customer service .very accommodating offered and brought a cart.to help us pick up auction unit .I would recommended the Public Storage location to all my friends and family.
Staff was amazingly helpful and kind
The manager Sherol at the Montgomery location is exceptional, knowledgeable, friendly and extremely helpful! Thanks Sherol!!!
Sharol was very kind and helpful! Access to the facility was easy and the property was kept very clean.
Cheryl from Macgomery Texas was very professional, friendly accommodating. I would give her triple stars! She made my move-in very easy and pleasurable! Terrie P.
Sharol always comes out to check on me, always very helpful...have been using this storage facility for years!
Staff was very friendly and super helpful. They make everything easy.
Very nice facility and convenient to where I am moving. Online rental site was user friendly. Being that there was only 1 availability that fit my needs it was a comfort knowing after the online application, payment and confirmation process the unit was mine. No need to look further.
This is our second time using these facilities and they have been very helpful. Sharol has been extremely helpful.
Sharol was great! Process was easy! Would definitely recommend my friend to use this facility.
Ms Sharol was very helpful!
Sharol did a great job and provided me with cold water while we were moving.
I want to say the lady’s name is Sharon or something to that extent. She was exceptional!!! Fantastic customer service! She needs a raise. Works so hard.
Natalie freaking rocks so hard, she is beyond awesome!!
Great place to be. The lady at the front desk was extremely nice and helpful. Highly recommend this storage place. Thank you.
The current manager has always been very friendly, helpful, and responsive to my questions. We live locally and this location is very convenient, and well maintained. We would rent here again.
This place is clean, affordable and secure. Sherol is an absolute gem and will go out of her way for her customers.
Great, kind, friendly staff and units are clean
The staff at Montgomery TX Public Storage are exceptional. Sharol is very friendly, knowledgeable, and always willing to go the extra mile to assist customers. Whether I had questions about unit sizes or needed help with paperwork, she were every step of the way with a smile on her faces.
My storage unit was clean, spacious, and exactly what I needed to store my belongings. The facility offers a variety of unit sizes to accommodate different needs, and I appreciated the flexibility to choose the one that best suited my requirements.
Accessing my storage unit was a breeze thanks to the convenient operating hours and easy loading/unloading areas. The availability of moving carts and other equipment made the process seamless and hassle-free.
I can't say enough good things about Montgomery TX Public Storage. From the moment I walked in, I knew my belongings would be in safe hands.
Thank you Sharol, all your hard work!!
My experience with this Public Storage is Awesome! I misjudge how much “stuff” I had and needed another smaller unit. Office manager was so appreciative and understanding and found one located on the next aisle of my bigger unit. Manager is always there when I go to my units and always willing to offer assistance. Go to Public Storage on FM 1097 in Montgomery. You will be Happy!
Awesome customer service. Very helpful in letting me pick the unit I wanted to rent. GREAT PRICES!!!!
Sheryl is great. So helpful. The facility is spotless.
I have had a unit at this location since May 2017
Sharol genuinely cares about the people and the property.
Clean and kind at this location.
Very helpful and kind. Would highly recommend to my family and friends.
Sharol is awesome!!! Sweet wonderful lady. Me and my husband had to rent two storages from the location, she was willing to help us move in and out. She is so helpful and a happy person. Thank you so much 😊 for your help.
This facility is clean and well lighted. Ms. Sheron is extremely helpful and a pleasure to do business with. And I especially liked the special for the month!
Sharol is a wonderful sales lady who had given us excellent service and would recommend her for any assignment public storage has to offer. She's also a very joyful and blessed woman to meet, and offers excellent customer service.
Would refer her to all our customers.
Very helpful and courtesy. Go see the public .best one in Texas
Nice and clean also have carts to use to transport belongings
Sharol was very helpful in getting us a spot at the last minute. Great service and good rates!
Sharol was great and helped me! I appreciated her help!
I’m truly Greatful for this public storage and the manager I’m a vet an a mom of 6 on a tight budget she is so kind and helpful when funds are a little tight and need a little time she is kind enough to help when I’m in need and I just wanted you to know if u need storage they will definitely be kind and helpful here at this location
Mrs. Sharol at Montgomery/ 1097 public storage, an outstanding employee. She was very kind , sweet and very helpful. Big Thanks to her as I was under stress.
Sharol
Very helpful in every way. Be good to her
Sharol was amazing!
Public Storage is very clean and nice and price was reasonable!
I stopped by to gather some information and I loved the place, it was very clean, Sharol was very nice, welcoming and very helpful, she answered all my questions and showed me around, prices where reasonable, Thank you for everything.
I've been here since it's been a public storage and I have no complaints. It's been a nice place to have my storage and very secure.
This place is the best around. The manager Sharol was super friendly and helpful. I needed this unit in a pinch and over the phone was able to rent the unit. The manager even offered us water. She’s the best. And over the years have rented a few storage units and in different states. We were totally comfortable with this location. Thank you Sharol for making our experience even better and easier than all the other places. So if you need a storage unit, this place will take care of all your needs. Indoor climate control, outdoor drive up. Doesn’t matter what your needs are, Sharol will take care of you.
Sharol was extremely helpful and kind during our use of this public storage facility. Very thankful for her help. She should be given a raise!
Sheryl has been amazing in my experiences at this location. She has always been so customer oriented when interacting with myself & any other customers. I appreciate your helpfulness and honesty, Sheryl. Thank you so much,
Karla Bussell
Public Storage purchase the storage facility and I would love to give it 0 Stars - Gate access doesn't work, can only access your unit 6:40am to 9pm! So beware of using this facility, all excuses not answers - and no prorating of fees.
Recently I transferred from one unit to another unit. Sharol, the Property Manager, is so empathetic and helpful. She made the transition much less painful, providing assistance far beyond what I could have expected. Thank you Sharol!
THANK YOU, SHAROL for the most awesome customer service! You go the extra mile to help make this unpleasant thing of having to store items not so bad!! Thanks for all your kindness and smiles!
Did the hours change? I came by to pay for my unit today but the front office was dark and locked up. Funny thing is, it was only 5:40. I thought you closed at 6 pm?.
We needed storage for a move. Sharol helped us not only at move in but went beyond on making sure all of our needs were met. She always took the time to help answer any questions and to follow up to make sure everything was correct. When we needed to move out, Sharol was extremely helpful making sure our units were closed out on time. Public storage was not only clean but the atmosphere was secure. I also liked how they had moving carts on site to help with loading and unloading. I would definitely use Public Storage again. Highly recommend the one off of 22394 FM 1097 in Montgomery, TX.
Sharol works with you to provide the best storage experience during a tedious and stressful process.
Stopped by this location to check prices, availability and unit sizes. The lady named Sharol was very patient with my questions and was very knowledgeable also. In my opinion she went above and beyond and in today's world that is definitely hard to find! 👍🏻
So helpful...our helper Jerrica did all she could to make it easy and right for us. Thank you Jerrica!!
Jerrica was very helpful and made sure my space was exactly what I needed. A1 service!
Jennifer was freaking awesome. She made sure my bad day got better. She went out of her way and even got me a chair to sit down on while she was processing my unit. She just took the time to make sure I was OK and my needs met. Also, the units were clean and well maintained. Jennifer even walked by while moving in to make sure everything was up to my expectation. I really hope the company keeps this one!
Well maintained and decently priced. Manager went above and beyond to help us and make sure we got exactly what we needed at a great price
Walking into the office, we were welcomed by Jennifer. She was the sweetest person and very knowledgeable. Thank you Jennifer!
I’ve been a customer here for a few years and other than rate hikes, I’m very satisfied. The latest rate increase was the straw that broke the camels back until I was able to speak with Jennifer. She went above and beyond to not only get the rate increase removed, but was able to get the rate lowered from what I currently pay. Thank you Jennifer, I appreciate you and your customer service!
Shortly after I signed up for a unit here I was not only impressed by the pricing offered, I was welcomed by the property manager herself, Jerrica.
I had made a plan to come in at 1, I showed up at 3! I was treated like she's known me her entire life. Authenticity cannot be learned, faked, or misconstrued. They have a real gem in the office here!! Showing others kindness from the heart is everything!
If you are looking for authenticity, it's here!!! Ask for her before arriving, you will not regret it!
Each unit is beyond clean and flexible as well if the size is incorrect!
Go see em!
Rhonda was fantastic, she went over everything very well and helped out a lot with my questions.
Big thanks to Rhonda - getting us into a last minute storage unit prior to move. Great descriptions and quick response made it possible to coordinate everything for a successful day. This storage facility is clean and secure. Would recommend to anyone storing a little or a houseful. Thanks again Rhonda!
Thank you Public Storage Montgomery and specifically Rhonda in the front office. :) Excellent customer service! Rhonda is extremely kind and helpful, while also being efficient and quick. We have been using them for over 6 months now and are very impressed with the cleanliness and professionalism. While there are many, many options out there when renting storage units, you won't go wrong using this one! We recently had a private matter cause some issues for us and our unit and Rhonda helped us work through it. You don't find people that are this kind and helpful very often so when you do....you really appreciate them. Save yourself some time and just rent here. With employees like Rhonda, you can't go wrong.
When I got there I was welcomed with a friendly smile by Jennifer. She was absolutely the best facility manager I had ever had the pleasure to communicate with. She helped me find the best unit for me and within my budget. Thank you so much Jennifer!
Rhonda is a very helpful dedicated employee. I was very satified with the service.
I want to thank Rhonda for all her help and knowledge and outstanding customer service and would recommend to others
Rhonda was very friendly and helpful great service
I stopped in to get prices. And Rhonda went above and beyond and asked if I would like to see a unit I said yes I needed a visual to really be able to tell what size I would need. Thank you Rhonda I also was just looking around and I'll be back Rhonda not only bc of the good treatment but the cleanliness there is very good ! Way to go Rhonda and Public Storage!!!
Appreciate it!
Morgan helped me out immensely! Great customer service!
I came in to buy boxes and Mary was there with a tape measure to help. Great customer service
Mary was very helpful in assisting me to get another storage unit. I've had a storage unit here for over a year and needed to get another one and she was able to get me a great rate with a unit very close to my original unit. Mary is great at answering and returning phone calls and taking care of business quickly.
Mary helped me and answered all my questions
Absolutely the easiest storage unit I’ve had to rent! I did 99% of the process online & Mary was so helpful with any questions I had once I arrived. If you’re looking to rent a storage unit, save yourself the time & just go by here first!
Clean and well cared for! Mary is amazing and so helpful.
Mary was so helpful to us. We had just rented a 10x10 unit when a 10x15 opened up—which was what we really needed. She quickly transferred us from the 10x10 to the 10x15. She was friendly and personable. Very pleased!
Mary is awesome!! Great customer service and friendly!!! Very clean facility!!!
Mrs. MARY was very very helpful, insightful, and polite best service I've had yet!!!@ highly recommended
Mary was friendly and so great to work with!
Mary was a life saver for me. I’m not going to use any other storage company from now on. So friendly and caring. Thank you Mary for making a bad day good!
When this facility was CubeSmart never had a problem but now it’s public storage they change the due date they took away the truck that was once available and their employees have zero power to do anything and even tell you that they are a process driven company and don’t care about the customer, even their so-called escalation department is unable to do anything and is rude, condescending, and refuses to let you talk to anybody who can do anything because nobody can do anything, also if you look at the other reviews most of the positive reviews are for when this facility was CubeSmart
Super friendly manager! So quick and affordable! Plus opening gate from phone makes it so much easier!
Never informed me when it became Public Storage, that my auto pay needed to be re-established. Therefore, we got behind on payments. We are not entirely blaming Public Storage. A lot of the fault is mine. Our bank statements is emailed to my husband's work email and due to illness my husband was out of work for several months. So, we weren't really keeping up with them. When we found out we were behind, we caught up on our payments. The issue, that I have, is that I was informed that my lock was cut and there was installed on several weeks after, we caught up on our payments . I feel that I should of been notified as soon as, I caught up on my payments not weeks after. I don't understand why they have such a hard time communicating with their customers.