Public Storage Self-Storage Units at 33327 Egypt Lane, Magnolia, TX

Great vibes as soon as I walked in, both Kim and Lisa were amazing and even helped me find a job!!

I have never had such a bad experience with customer service. This location is huge and we needed help finding our space. The lady at the front opened the space for us, as it was sealed with a blue tie. We proceeded to deposit my daughter belongings after a very exhausting day. The next day I got a call asking why we "vacated" our room and I was thoroughly confused. I asked the caller to please find out why she is saying this. She called back and said our space was empty. I panicked and told her this has to be a mistake and when I asked to speak to a manager, she hung up. I got extremely upset and went to the location to find out what was going on. The manager there, was very rude and interrupted me many times, while looking at her watch, which was extremely disrespectful. This upset me further and I told her I understood she has things to do, but that my time is also important, as I had to stop my dinner to find my daughter belongings. We found out we were pointed to the wrong space. We went ahead and switched space numbers, no problem. This afternoon, I looked at my American express and there was a charge for "switching" storages. I called the manger on-site. She argued with me and was very rude. If anyone is considering this place for storage needs, please reconsider. I know they own all of the PS, but I'm hoping you would choose any other location, with a manager who has a bit of experience defusing bad situations, instead of aggravating them.

Diana was so helpful I recommend public storage to anyone

This place is a godsend! Anytime we need help they have been nothing but friendly. We’ve have been with this facility for years and I trust no one else with my prized possessions!

Plenty of space Easy access with phone app Love that you must have code so not just anyone can get in Working elevators and stair access as well Love that they have several carts for people to use to make moving so much easier!! Price is fair considering.

Kim is awesome.

Lisa, Diane, and the crew there are absolutely amazing and went above and beyond. They truly made what would've been an overwhelming and stressful situation an absolute breeze!

I rented from this location and have you take out insurance with there insurance company 15.00 a month that is added to the storage fee. With last storm that came through Houston Texas the lights were out like so many places but when the light came back on the climate control and the air conditioner did not come back on and it stayed that way for 4 months. I would gotten my stuff out but due to have lung cancer and on oxygen I couldn't do that! The insurance is only willing to pay 250.00 for a 5,000. 00 policy. I was not able to recover most of my belongs as they just covered in the mold and mildew. I have reached out to the company and have not received any call back from the District Manager Kevin! No one should have loses all there belongings!!! Especially my back up oxygen concentrator just name one thing that was very important

Amazing staff! Amazing location! I am super happy with the level of service that they have provided me. The team here has gone above and beyond to accommodate me and take pride in what they do! I would happily recommend the Egypt Ln facility to anyone and everyone! Thank y'all!

Do not recommend. While some of the staff is understanding and kind, others are not as caring. Roaches were in one of my units a short time after we moved in. and now Mold is in the building! I should have chose another storage. Didn’t have any of these issues in Cypress. Smh.

Terrible,horrible, worst customer service, and business practice. Do not do business here or your belongings will end up looking like trash

This place is so bad it made the Houston News this Morning 😲 I rented a space here and then quickly tried to get my money back but at least I never stored my beautiful belongings here and got out of the contract. Just look at the video from KPRC 2 News, if it doesn’t post just look it up.

When we moved in the rent was 100 then they raised our rent to 176.00 I took it off auto pay and my husband was contacted asking if we were moving out due to them raising rent again to 236.00. They offered 3 months at 176.00 which we stayed. I got sick of the rates going up in less than a year that we moved out this past weekend. One con is the parking lot is set up for multiple moving vehicles so it makes it hard to park. We had a climate control unit which it was always cold in there before but this weekend it was hot in there. There was a guy walking by that worked there and I asked him if he was there to fixed the a/c and he said they have it set at 80 degrees. My daughter was coming up and someone asked her if we had mold in our unit. We didn’t see any mold but we didn’t dig through a lot of boxes. My problem is we were never notified that the climate control wasn’t working since Hurricane Beryl came through. They had no problem charging us for it. The only reason we are leaving a 3 star rating is because the gal that runs the office and clean out the unit had excellent customer service. I’m just glad we don’t have to deal with this anymore. We moved out of a unit in Lake Jackson specifically for a climate control closer to home.

Be careful keeping your stuff here, the A/C went out and they told no one. Mold issues.

Jennifer, help me to get a discounted rate for sis months. thank you

If you have stuff in climate control at this storage unit, PLEASE go check your stuff!!! It hasn't been climate controlled since Beryl and they decided not to tell their customers! A month and a half my stuff has been sitting in a humid and hot room and now it's all ruined. There have been multiple people with this problem that haven't heard a single word from the manager about this issue. Not only is my stuff moldy, they have continued to take money out of my account (until I was made aware of the situation and took off auto-pay) and refuse a full refund. I am highly allergic to mold and so I now have to get rid of baby items, handmade rocking chair, kitchen items, comforters and all kinds of stuff because they couldn't make 1 phone call to let me know I might want to come and get my things. !!BY THE WAY!! They are still advertising climate controlled, but I was there yesterday to help someone check their stuff and it is STILL NOT climate controlled.

Jennifer is wonderful. She was so helpful in helping us find the right storage unit for us.

Chris M. A very personable person with knowledge about the facility and helped me with the break down of my bill. I really enjoyed her. July 31, 2024, Ms Jennifer at Public Storage on Egypt Ln is an awesome employee. She was very helpful, informative and gracious with her words. Ms Jennifer assisted me in getting a new storage unit.

Today I went public storage on 33327 Egypt Ln in 77354. There is a lady named, Jennifer, who was extremely helpful. She was very courteous & knowledgeable. My sister was down sizing her unit. She assisted my twin in all of wat she needed to & do. Shout out to Jennifer

Jennifer is amazing, she went over a beyond to make sure I knew where my unit was and that I felt safe. She helped me load and unload in the rain. Boss she needs a raise today!!

Jennifer is amazing ! She helped me with my questions and was very patient !

Very disappointed in our experience at Public Storage. The price doubled in a year and half. We took all our items to storage without mold, but sadly we had to get rid of many items due to the mold we found on our stored items. It is advertised as a climate controlled building But it has been 82 degrees when we were working in there. It sure does not feel like it was climate controlled. Disappointed! One positive: staff was polite and professional.

Jennifer provided great customer service to help me transfer to a new room.

Renting is a piece of cake! Quick and easy process! Knowing public storage is keeping an eye on my stuff is peace of mind! Thanks Amber for helping me complete my rental this morning! ♥️

Clean property! Love the Staff!!! Amber and Jennifer keep it clean

GO ANYWHERE ELSE, BAIT AND SWITCH IS THE BUSINESS PLAN. They lure you in with a fair price then increase rent a hundred dollars each year. Purely a scam, go does this? I am embarrass for them. I will spend all my free time and money letting the world know about this. Good luck

Anything but a 1 star must be fake. Our monthly cost has been risen over 600% since we started. I will spend the rest of my life telling people to store stuff anywhere else.

I had issues with customer service canceling my reservation while I was speaking to them and not being honest about the mistake. Had a lot of people that I spoke w and NO assistance w a mistake that they made. If things ended w customer service by phone I’d being trying to rate you guys ZERO for ZERO help!! FIVE ⭐️⭐️⭐️⭐️⭐️Thanks to Amber at public storage in Magnolia and her boss, Kevin. I’m a very happy lady…Thank you Amber for your AMAZING customer service.

Just finished getting a storage unit and Amber truly made a difficult day better. Thank you so much for all your help Amber, you rock!

I made a reservation to the wrong location and Jennifer went above and beyond to get me a unit at correct location. She made what could have been a bad situation into a positive experience. So grateful that Jennifer was there!

Thank goodness for Jennifer at the Egypt Lane location.  We walked in not knowing that we made a huge error in reserving our new space.  She worked her magic and fixed the problem with lightening speed. We appreciate her hard work, attention to detail and dedication to fix our huge mistake. Thanks a million !

Great customer service at Public Storage. I have multiple units and could not run my small business without this place!

We've been looking at different storage units for a while and this one was perfect. Great location with easy access to both entrances. The representative we spoke directly with, Diana, was extremely helpful! She took the time to show each unit we asked about and explain the different rates. We could tell she was busy managing two different locations but that didn't stop her from providing excellent customer service.

Nicest staff, I’ve rented multiple times and I’m always happy with my experience. Clean facilities.

Excellent service both starting and leaving everything's exceedingly clean and safe upon vacating today I was helped by Jennifer she was quick informative efficient and extremely friendly highly recommend

I own a local balloon business @atirela. I was needing additional storage space and Amber the Manager was very professional and helped me pick the perfect unit for my needs.

Jennifer was patient, courteous, and helpful!

My rates have gone up considerably since I’ve been renting here. I called and spoke with the manager, Amber, about it. Before I could even finish explaining the reason for my call she’d already put in a rate decrease request for me and was able to save me some money on my rate. It was a no hassle phone call and she was nothing but friendly. I really like having the ability to gain access through the app as well. It’s a great update to the property.

This location has excellent customer service. Steve was very helpful.

Steve, the property manager at this location, was extremely helpful in answering my questions regarding pricing and terms for renting a storage unit.

I first moved into a storage unit at this location in 2017, shortly after they opened. Since that time, I would characterize my limited interaction with the staff and Customer Service call center as a mixed bag. On Christmas Eve (2023), I transferred from one unit to another at this location, in order to lower my storage cost. On this particular occasion, the PS representative manning the front office, Taylor, was super helpful, efficient, and well-versed in how to complete the transaction to transfer units. I was in and out of the facility in no time. My experience on this particular day testifies to how good service can change perceptions of a business, in my case, from mixed to 5-star. Thank you!

If you would like a safe and secure place to keep those memorable items, this would be it. Amber is a huge asset at this location, as she is both courteous and helpful. She helped me close out my unit expeditiously, I thought I was going to be there for awhile to fill out forms. She closed it out in less than 5 minutes. I kept asking is that all and she said yes thats all. Sure enough I checked my email and it was complete. She is truly a blessing. Thank you again Amber!

Amber helped get a lower rate and I really appreciated it!!

Amber and Steve made renting my first storage unit a delight. Thank you for your great service.

I want to say , no matter what the circumstances are Amber can definitely handle it ! I tend to be very wordy at times and Amber remained professional nevertheless get’s the job done. Amber holds a great staff ! Taylor and Jennifer are very keen to making sure the rules are followed. Thanks for remaining professional! Even when customers like myself don’t .

Amber was so very helpful assisting me today. She is patient, helpful and above all professional.

They tell you the monthly fee is $99. Then three months after you move in they notify you that the monthly fee will go up to $137. Then six months later they notify that the monthly fee will go up to $158. So almost a sixty percent increase in less than a year.

So today I came wanting to know the prices on storages without knowing i was going to end up with one, walked in and I see Amber with the brightest attitude and great charisma. I was worried that I would have trouble finding what i was looking for but she helped me 100 percent and make me feel so comfortable and i left knowing so much and with no questions me and my mom were absolutely thankful with her thank you Amber!

Generally okay experience but limited aisle space made it more challenging to maneuver larger items into unit. I am irritated by the lock situation. I was told that I could use my own lock and be refunded the ~$20 lock charge within 30 days of occupying unit. There was no discussion about lock requirements. I attempted to return the lock provided, and was told I could not use my padlock and that the requirements were listed somewhere in the rental agreement. Still feel the conversation was misleading or erroneous.

the workers are amazing

If you need a storage unit this is the place to go. Talk to Amber, she will recommend the best size unit for you. Amber keeps this location in pristine condition. I have seen Amber walk the entire location several times a day. When I was in my unit she stopped to make sure I was happy with my unit and if I had any questions or concerns. I told Amber I needed to down size as I did not need a bigger unit anymore. Amber checked her list and found me a smaller unit close by original unit that was available. Amber took the time during her inspection of the location to show me the unit. Amber told me to contact her when I was ready to switch units and she would help me. I came in a few days later and Amber remembered me and my unit number. Amber was able to switch me over in just a few minutes. Amber has such a polite and helpful demeanor and very knowledgeable of her location. The owners of Public Storage should be very happy knowing that Amber is running their facility extremely well and her professional conduct with their customers is top rate.

Amber S., thank you so much for all your help! You’ve always taken such great care of us! You’re the reason we just added another unit at this location! We are now your customers for life! And thank you Amber for always making everything easy on us! Your smile and friendly attitude makes all the difference when addressing our storage needs, and trying to survive this Texas Heat!! Lol. Thanks Again!!!

Amber you get 25 stars for providing excellant customer service this morning. You went above and beyond in trying to fix the other stores issue!!! I thank you for your kindness sweetie. You deserve a raise!!

Cleanest storage I have come across so far. Amber is the best. Zhe needs a raise.

Amber was SUPER helpful and highly professional. We got a unit at the wrong location; she made the transition/transfer seamless and easy. Turned my bad day right back around. Thanks Amber!! Front office is super clean and well organized.

Worst place that I have EVER stored things at. I was supposed to have a dollar move in. On moving day we arrived loaded down and supposedly their elevator was broke. So they put me in a unit twice the size for $200 a month. I live on social security so this was a VERY negative impact to my budget! What ever happened to businesses keeping their word. And if they are unable to, they endure the consequences NOT THE CUSTOMER! And then I had to pay a mover AGAIN to move me to a smaller unit that ONLY became available after I called corporate! I advise you to steer clear!!

Jerrica was very nice and patient! Walked me through everything, even 10 minutes before closing time!

Mrs. Jerrica was awesome! She gave great customer service thank you for your help !!

Ms. Jerrica was great at helping me and my wife.

Amber with Public Storage was very helpful each and everytime I had a question and was in the office. My moving in and moving out was very easy with her guiding me with professional and friendly attitude. Thank you Amber! The company is fortunate to have you on the front!

I have been renting a unit at this location since February, and just recently moved out. While moving out, there was an incident with two careless and disrespectful gentlemen that blocked my vehicle in a parking spot. The manager, Amber, saw what was going on and immediately came outside and handled the situation by being kind, respectful and professional towards them by asking them to move their truck and trailer. Even though the two gentleman were very disrespectful towards her and myself, she did an outstanding job handling the entire situation. Customer service is awesome and they care about their customers, I will always recommend this location to store your belongings enough!

Amber was very helpful and knowledgeable. Great customer service.

Gale was very proactive and helpful. This was one my best experiences dealing with storage units in my life. Thank you for your help.

Great customer service!

Rhonda was very helpful and kind they have very nice clean storage units

I want to personally thank Amber for the excellent customer service! She has been so professional throughout this stressful process of getting things situated. I am grateful for such great customer service!

I went there with some annoyance, felt it unnecessary to deliver keys to a empty storage, plus the out of the way drive, even if I still have a balance on the account, but per Amber's request I went to deliver them back. Thankfully, I had a wonderful experience with Rhonda at this site. She was on break and so graciously still me with a problem that was not her own. She immediately calmed me and is the biggest reason for the 5 star in leaving today. Thank you Rhonda, I really appreciated you and your time -Amber.

I had amazing help getting my storage! Tina who helped me was amazing. She’s wonderful! And kind of love to work with her again! My storage was clean and very nice

Amber is great! Property is always nice and clean!

Jerrica was very helpful in helping me chose my storage unit. She was very polite and courteous thank you so much for a pleasant experience.

Ms Morgan was a doll. Made my whole experience there very easy.

Amber was Awesome with customer service very helpful. She asked questions and wanted to make sure I was comfortable with this decision. The receptionist Sarah was very accommodating also. She has really good customer service skills . Overall both were professional and very helpful. Thank u so much!

Thanku to Amber for coming down last minute to cut off my lock because I lost the keys… I had horses that needed horse blankets due to 20 degree weather coming in tonight !!!!

Amber was Very helpful and helped me solve our storage problem. Today we had a little misunderstanding at the beginning of our phone call, but we clarified and laugh about it in person afterwards; when I had to sign a paperwork to get public storage to remove my storage lock. Very chill vibes✨

I called in with some questions regarding my space and spoke with Jennifer she was extremely helpful making sure my needs were met. If you are in need of a storage unit I highly recommend this location. I have been a customer since 2017 and I have been pleased with the services here.

Clean and good place, love the self service..

There's just not enough accolates to be shared about how accomodating, friendly, patience and helpful Amber was when we had a complicated need with our storage units. Sometimes the need for a storage unit is during a trying transitional time. And Amber's gracious attitude helped beyond imagination getting through this transition. She really made our experience at this public storage location smooth. Thank you Amber!

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Amber was absolutely wonderful to deal with and the entire building was clean well maintained. Highly recommend.

Great customer service especially on a Sunday afternoon. Thanks Morgan! You rock!

Downsized from a 5x10 to 5x6 bcz no longer needed the extra space and wanted to save $. PS Manager Amber was incredibly helpful and made the transfer easy. Offered suggestions on best way to make switch and made everything go smooth. She’s terrific and PS is super clean and safe storage facility.

Employee Amber was excellent with her service today, beyond our expectations. She was able to answer all our questions and was patient while we took time to read our services. She also was very joyful and talkative. In short she made our experience at this public storage location one of the best. Thank you Amber.

Amber was super helpful today!

Amber was great and very helpful. If only all employees were like Amber!

I cannot express enough how WONDERFUL Amber is! She’s the bees-knees when it comes to helping! I would 100000/10 recommend this super clean, well-maintained facility. Amber and the Egypt location will forever be my go-to storage facility! SHE’S THE BEST!!!

Mary did an excellent job of helping us move into our unit. Great employee

Amber and Skylar were great. Friendly and courteous. Public storage, to date, is the best storage place I’ve ever used. Easy access via smart phone is a great option too! If I ever need to store something again, this will be my first choice!

Excellent customer service

Amber was very helpful and the service was great. Neat and clean facility with extra carts for use

Two stars because the facility is always clean and the staff has always been friendly. I've had my unit since July 2020. It would be -2 stars for the corporate office. 156% price increases from October 2021 to June 2022. Come to find out 30% increase in June 2022 for my 3rd floor unit is $14 higher than the advertised full price and the discounted price is less than I am paying now. My new price is the price of a 1st floor unit. These people get you in and then sock you with outrageous price hikes. I understand an annual price hike. Fully expected that. But my rent went from $30 to $39 1/1/2021, then to $77 10/1/2021, and finally to $100 6/1/2022. Same size unit on upper floors is advertised for $86 with first time discount to $65. Convince me I am not getting ripped off. The corporate office has waived my price increase for 3 months. Basically telling me they are giving me a 3 month notice that they will be increasing my price to above advertised rates. I think this will be my 3 month notice to move out. The corporate office really ruins a good experience at this facility.

Skylar was a treat to deal with! Very helpful and knowledgeable. Made everything easy for an old geezer like myself to understand, definitely recommend!

Amber is awesome and is willing to help with any of your needs! This is the best location with the best customer service.

Very accommodating, everything is done online. But when I did need to talk to a person, they are very personable. Very professional and knowledgeable.

Great rates and even better service, thanks Amber!

Shoutout to Amber for being such an amazing person and willing to help, her customer service is always on point!!