Public Storage Self-Storage Units at 22559 Highway 59 N, Kingwood, TX

Thank you Shellie Reynolds and Dee Coleman for all your help, , Job well done ...PS and I don't usually give 5 Stars but they definitely deserves it...

Worst location ever management doesn’t answer phone Sia’s I could do everything online pay and my keys would be left in unit got to building at 6 am they tell me I have to speak to a manager and it doesn’t open till 9:30 never coming back here again

I rented a storage unit online for this Public Storage location, and I called ahead to make sure someone was working in the office to answer my questions. Not only did Dee, the leasing agent, give me better directions to her location than Google Maps, but she was also so patient and helpful. She showed me how to operate the gate, walked me to my storage unit, talked to me about my storage space needs, and she was genuinely invested in making sure I was taken of to the utmost of her ability. Most of all, she was friendly and accommodating, and she walked me through everything smoothly. It’s so hard to find quality customer service these days, but Dee restored my faith in that again. Thank you, Dee, if you see this. I feel like I made a new friend! 😌🙌

They were fast, and very helpful!

Love this place! They fit us in at a busy time after the hurricane! Not only that, switched to another unit to accommodate our belongings after we chose the wrong size. Process was easy and the service was so friendly. Much needed after the Beryl disaster!

Dee is a doll! She helped me get a storage room on the spot. Dee is so helpful and caring throughout the process! Great first time experience!

You can count on Ms Dee to take care of your storage needs. She very thoughtful of your space requirements. Most of all she is very cool and easy to talk with!

Customer Service was AWESOME!! Storage Unit and Facility CLEAN!! Thank you Dee!!

This location is infested with roaches!!! Do not store your belongings here! Roaches inside of my actual storage unit and in the hallway. Super inconvenient of me having to move all of my things && find another location.

It is my first time renting a storage, the best customer service, Dee was very friendly and explained all the options we had, very professional and pleasant.

No problems at this location.We would more than likely use public storage again

My girl Dee is always a pleasure, she's professional and very genuine. I enjoyed my stay here with no issues. Clean property, decent prices and amazing customer service as always. She is BOMB 💣 🥰

It was a lovely morning meeting Gladys. She help me through the rental storage. So thanks to her

Very pleasant

Gladys was amazing today in helping me downsize my unit. Very gracious, impressionable, and courteous.

The gate is broken so we can’t get into our unit. No one is at the office to help I have also called customer service multiple times and can’t get through.

Rebekah was great work with on checking in.

Dee got us all signed up, taken care of. Got our space. Got unloaded. Dee makes getting registered -- easy. Great customer service. It's all we expected. A space. For rent. Got it done.

Ms.Dee was very helpful!!Thank you!!

Gladys She was very helpful and pleasent

Dee has great hospitality and makes you feel welcome when you are on the property. She is resourceful and helpful! Definitely appreciate this public storage unit!

Dee was great! She was very professional and even took the time to explain how to use the app that myself and wife did not know about. Knowing just this makes the process much easier of accessing your storage. She cares about the property. Well kept and safe environment.

Dee was friendly, efficient and patient as she rented to us on a Sunday morning. Great customer service!

Gladys was very helpful. She tried to get my storage room payment lowered since I’ve been here since 2015 and have been a good customer but y’all refused so she’s trying to help me find us another unit not climbing ties that I can afford and I will be calling her back to see if there was an opening for one. She was very helpful and very sweet and nice. I’m glad you have people like Gladys working for you oh thank you OK

Received a very good customer service

Easy Reservation, Ms.Dee the manager on property was very informative. For my first time ever getting a storage, public space made it a great first impression!

The lady was very helpful and very fast. In and out in 4 minutes.

Gladys was wonderful and took care of all my needs i appreciate her customer service

Thank you Ms Gladys great customer service

I hade a great 4 months here at public storage. I will continue to us Public storage in the future. Dee was awesome!!

Ms. Dee is very informative and pleasant.

First of all, I would like to brag on how kind and professional Dee was when I reserved my unit. She is truly wonderful! As for the unit, it is nice and roomy but it would be nice to have more light inside. I will need a flashlight for better visibility. Thanks.

Dee was great and very professional. She helped us out on a bind and we really appreciate it.

Clean facilities, fair pricing and kind management. Dee's genuine customer care and professional management skills are much appreciated and are a great benefit to your business.

My experience with public storage and Ms. Dee is great she has excellent customer service at the Kingwood location

Ms. Dee was extremely helpful and provided us great customer service. THANKS MS. DEE, YOU ARE AMAZING.

Ms Dee Was Great More Then Great.. FIRST TIME RENTING FROM ANY UNIT. THANKS MS.DEE YOU DOING AMAZING JOB.BUT YOU GOT TO WATCH OUT I WAS ONLY THERE MY LAST MONTH TIL THE 6 AND THEY WILL CHARGE YOU FOR THE WHOLE MONTH AND WANT GIVE YOU A DISCOUNT SO I DONT THINK I WILL USED THEM AGAIN...

Customer service from Markeisha s. is awesome and she took the time to help me.

Markesha S. assisted me with completing my enrollment for my storage unit today. She was very friendly, prompt and informative. I will surely recommend the Kingwood public storage to fiends and family.

Dee provided us great customer service, made the check in process fast and easy. I would recommend this location to anyone who needs a storage unit

Definitely DO NOT recommend. Had customer service issue the day we went to put on our lock. we put our vacate notice a day later the lady called to confirm the vacate procedures, a day or two later she calls and says corporate approved her to repair the issue in the unit that was assigned to us. Everything could have been avoided if she would have placed her phone down and address my issue accordingly. After speaking with customer service and other public storage locations the way we were responded to was incorrect and should have been handled differently . A complaint was placed with customer service and less then 5 min after it was placed the lady the complaint was made against called and was confrontational asking why we placed the complaint then ended her conversation with it's ok i have you on camera!! Good so they could see your response to something so simple. Never moved in, have been waiting on a call from the regional manager for several days and have been told several times I should be getting a call. From the other reviews i read this lady must have been having a bad day because we definitely did NOT receive the same customer service others have!

I had a awesome experience. Dee was a great hope in making sure that I had the perfect unit for a good price.

Customer service was great. Dee was knowledgeable and explained everything very well. She was also kind and welcoming.

Markisha at the front desk was very helpful with information on how the business operates. Thank you!

Dee was wonderful, informative, and kind.

Moving is frustrating, but Dee made it so welcoming. She was professional & answered every question I had, which was plenty! (Sorry Dee lol)

Love it

Was super easy, set up online, and D in the office got everything else sorted for me. Top notch

Explained everything well. Very helpful and polite.

Dee is the one that helped me and she was amazing from over the phone to in person. Her customer service was emaculate and I was so glad that she helped my experience be easy efficient comfortable and refreshing.

Ms. Dee was amazing and very helpful. She helped me get into space very quickly and was very professional.

Ms.Dee made my terrible moving day so much better. When I came another tenant had mistakenly moved into my unit and instead of just throwing her hands up because the system was down & she couldn’t do anything on her end she help me get it situated and she was the only person today that was concerned with helping the customer!! I really appreciate her and she deserves a raise!

Miss Shelly is Very kind, patience, and friendly. The property is alway clean and she’s always helpful.

She was very helpful very friendly. She explained everything very well she is amazing

Wonderful customer service,very friendly and attentive very pleasant she greeted me as soon as I walked in the door

Shellie was awesome as always. We need more people like her.

It was a very easy and pleasant transfer to a smaller space. She remembered me from the call the previous day and walked me through the simple process!

Love the customer service..

Ms Shellie is awesome.! Very nice lady!

They broke into our storage here and there are no cameras. After police report was filed- was told this happens monthly here- very suspicious

The climate controlled units are not really cool and the mice are terrible. Recently, the climate controlled air is broken in our unit. So we're paying for it but not receiving it. I've been back all week and it's still broken. My items are getting ruined.

Very good service with Dee!

Dee was awesome!!!! So nice and easy to get storage!! Thank You!

Dee was extremely helpful and helped us with everything I needed. Gave us detailed information on the storage. Would highly recommend doing business with her.

We were initially very unhappy with this location, rats and lack of functioning climate control. We had several things mildew in the climate control unit. When Deedee came in board she has been incredibly helpful and super friendly. I give her 5 stars.

Ms.Dee she was and Excelente person and she was kind and helping us whit everything She was also being genirues

Shellie was So Great &Helpful I recommend This Place❤️❤️

Dee was very nice and helpful!

Ms. Dee is the greatest!!! Helpful, informative and professional

Dee es súper buena persona, thank you Dee

Shellie helped me out and made the process super simple to get set up with one of their units.

Shelley was very responsive and made the rental process very easy. The rates are also very reasonable.

I have not had the greatest experience with this location since the lady who was there about 3 years ago left. I've had nothing but problems with rats getting into my unit x2 already and destroying pretty much everything I own. I do have insurance aleady put a claim in and fingers crossed that they do something about it. I am disgusted and livid. I'm sharing a few pics and this isn't the beginning. 😥 I don't want anyone else to go through this.

Dee is so friendly and so informative! Easy and stress-free process!Finally some place with great customer service!

The staff is friendly and helpful. I have utilized this facility for years. My items stored have remained safe.

Best customer service

Storage facility is very helpful and met my requirements right from the jump. I have more then one unit and one being outside had the door broke and I was moved immediately without me even having to say something. Love this place

Ms. Shellie was very helpful and kind with helping me find a unit.

What a wonderful experience, mostly done through the app. Actually, didn't know where the office was until I needed to bump up my storage unit. Shellie was amazing! Informative, helpful and friendly.

This place has the best customer service. I did an eRental and ended up needing more space. Shelly was so helpful and accommodating. She’s really helped make a super stressful situation easy to handle. Thanks so much for your help!