Vanessa was really nice and helpful!
Vanessa was so nice and helpful! I appreciate her kind and positive attitude:)
Vanessa helped me determine the right size storage unit I needed. She was very friendly and super helpful! Overall, great experience!
I reserved online and when I went to checkout it told me my unit was no longer available. Not a problem because Vanessa was able to find a unit for me. I appreciated her assistance and great customer service! Thank you Vanessa!
Vanessa did a great job checking me in and helping me get my new storage unit. She was very helpful and answered all my questions. Great Job!
Friendliest storage place I've ever been to, the worker she was nice and sweet and very helpful she answered all my questions that I had prompt and great. Thank you Vanessa for securing me that my stuff will be safe at your storage.
I had the best customer service with Vanessa she is very patient and knowledgeable she definitely does hee job well ty for your customer service
Vanessa was very cool. Called about an issue. No arguing just resolved it.
Vanessa is awesome. Great customer service and people skills. She went above and beyond to assist me.
I buy and sell from auctions and shut down restaurants, so I constantly use this storage facility. I have always had a great customer service, and they have always gone above and beyond for me. Vanessa has always taken care of me and gone out of her way to make sure all my needs are dealt with in a timely manner and like I said she has gone above and beyond. I definitely recommend the this Storage facility. and I definitely recommend you talking to vanessa, she is very helpful and very knowledgeable about her location.
Everything was quick and it was a smooth transaction and transition.
I came to look for a unit because I will be moving soon and I cant express how helpful Vanessa was. She did an amazing job showing me around and pricing. Not to also mention an amazing smile. Thank you Public Storage!!
What makes this place great is not that it’s always clean, easily accessible, and functioning, but the staff is amazing. That combination is what is truly a 5 star worthy place!
Went in to get some quotes and ask many questions (you know being that difficult customer lol) but Vanessa who works there was able to answer all my questions. Just loved how friendly and an awesome service I got. Plus a very nice location.
Vanessa was so helpful with answering questions, she made the process so easy! Definitely would rent here again.
Vanessa was very friendly and helpful, amazing customer service skills.
I was asked to give a review. So far so good
-Update: A year later, all my stuff has rat droppings/pee on it. Gross.
Great experience. I rented online. I received the codes via email, and the lock was in the unit. The property was clean as well as the unit. I moved in and out after office hours, so I had no interaction with the property management. When I moved out, I took the lock and was going to call and tell them that I had moved out the previous evening. However, they apparently saw that I had accessed the unit, saw I had moved out, and checked me out automatically.
It was a flawless experience. I would rent again.
I usually don’t leave good reviews but Vanessa was excellent help, very knowledgeable about the storage, and gave great customer service!
Vanessa helped me over the phone, she was super attentive to my needs very helpful!
Vanessa was so sweet and she had good customer service
I was in search of a storage unit for most of my dads things after we sold his house and happened to drive past one day . Vanessa was so kind and professional when I come in and asked for estimates on a few of the units you have to offer . I will definitely be coming for a unit and will be referring anyone who is looking for a spot to keep things stored away for short or long term .
The customer service was fantastic. When I came in looking for a unit the employee helped me with everything and was very nice and helping.
Vanessa was great. Thank you for helping me with everything.
My wife and I came in needing a unit that fits our Budget during a move. Vanessa was very kind and professional , walked us through the process and let us look at a few different units so we could get a visual idea of what we needed. Thank you so much for your hospitality.
Customer service was great. Vanessa was so much help. She has the biggest smile that light up the whole room. I definitely recommend this place to everyone!
Super clean property. Great customer service. Would definitely recommend.
I called into the store a lady answered she sounded very nice i think her name was Vanessa I was telling her how I'm moving out of state but was looking to keep my belongings in a place here she informed me that I am able to pay online and that you guys have a app I can control everything she was very helpful I'm glad called she had all the info I needed!
Customer service was great Vanessa answered all my questions and even asked me if I wanted to see the space so I can get an idea with the amount of stuff I will be moving soon. Will definitely be back soon !
I was shopping around for a unit & the property manager Vanessa really took her time to explain everything & gave me exceptional customer service! She was so sweet & patient. Definitely look forward to renting here in the future.
Carlos was great! I came in cause my bill had increased by $51 dollars which made my bill to be $202.00! I was extremely concerned? I came into the office and met with Carlos and he told me I should put in for a reduction on my cost per/month and he not only did it for me he got me approved!!! So I went from paying $151 to almost $$202? He got me reduced to $137! I must say he is extremely knowledgeable and public storage needs more reps like him who put the needs of the customer first! Ty Carlos, your the best.
DO NOT RENT HERE!
If I could give this facility negative stars, I would! Do not think for one second the “ONE STAR” that is on my review you are even worthy of! I’m forced to at least give this facility one, so I can post my honest review and educate others!
My unit was burglarized and trashed shortly after a month of moving in! The entry gate has NOT worked since August 2022. I moved my things in on October 29th 2022 and was NOT notified the gate was broken or giving an alternative option on the company’s behalf to properly secure the property! Also, just so happens there are NO security cameras on the aisle my unit is located. I wouldn’t suggest this facility to anyone, ever! Move out while you can and save yourself the heartache I’m feeling!
This location, is clean and easy accessible. I’m very satisfied, I also had an issue with my account and Tina help me and took care of the matter with ease, very friendly and professional. I recommend this location to anyone looking for a clean and safe storage.
I walked in and Barry was sitting at he desk and he was very nice and professional with me and thanks Barry
Nice secure place clean and not bunch of skitzy people in there . Nice clean good folks
I’ve been at this facility for a long time and it’s been a great experience. Carlos is very attentive of the property keeping it clean at all times, and every time I see him he is alway very friendly and very helpful. I feel very welcomed here.
Carlos is always helpful, friendly an very courteous.Hes always happy to answer any of your questions. The property is always clean an you feel safe when your there . Highly recommend Public Storage Bolen rd Kennadale TX .
Carlos was so wonderful with my move. He answered all my questions and was very respectable and a pleasure to deal with. The move went smoothly from unit to unit and it only took a few minutes to complete the transfer paperwork. Carlos represents professionalism and public storage very well.