Public Storage Self-Storage Units at 1520 W Irving Blvd, Irving, TX

Edit: I finally heard back from the general manager, Ty, today. He has refunded my administration fee, which I was told a month ago could not be done. He asked if I would consider renting from them and I told him no. I needed a storage unit and had a trunk full of stuff, so I went elsewhere. I'm upgrading to a 4 star review from the original 2 simply because he called me and returned that fee. I rented a 5x5 on a Friday, getting an online deal. When I got to the unit, it was a 5x3. I called to speak with someone, had to leave a voicemail. Tried calling Saturday, left a voicemail. Same thing on Sunday (they are open everyday). Monday i left a VM at 12:30 p.m., no response. Drove to the location and called again and a young girl answered and was in the office. I said the unit was not as big as advertised and asked to get a 5x10, at the internet price, because I'd have gone with that size had I known the 5x5 wasn't that big. She couldn't do that, so gave me the customer service number. They couldn't do it either because I should have done it the same day (it would have if someone would have called me back). Then she said the unit sizes were just approximate.....but a 2 foot difference? She put me on hold to talk to her manager and 2 minutes later the phone is ringing and I was connected to the location where my unit was and guess what? I had to leave another VM. I called customer service back, only to be told I'd have to pay full price for that unit, which was $20 more per month than i was paying and $10 more that the internet special, which i couldn't get. I took the lock to the office and canceled my unit, but I cannot get the adminstrative fee of $20 back because it's non-refundable once you rent the unit. If you need to rent a unit, use caution. Look at the unit, get your own measurements, etc. I wouldny squabble over 2 inches or so, but 2 feet in a 5x5 is a huge difference. Now I'm off to talk to corporate to get my $20 back. No where does it say approximate size.

Do NOT! Get a inside unit, the code they gave me never works. I’m paying a monthly storage fee and I can’t get in my storage unit?!?!? The employee that was in the office tried to help me with code, it still didn’t work. She stated she doesn’t work for this location, just filling in for someone. She stated she texted her manager but he was in a district meeting. I don’t understand, when things happen like this why not leave keys for the employee to have to the doors that goes to the inside units?!?!? I’m very upset & frustrated. I’m very disappointed.

Went in to get a new unit, leslie was polite and informative.

Leslie hizo un muy buen trabajo, le ayudo mucho a mi esposa y mi hija, la recomendó mucho

Thank you so much, Miss Mirna. A very professional and kind lady who goes above and beyond to make sure I get the storage even though it was a last minute call on my part.

Worst facility. Please don’t rent here. No one is ever at the rental office. When you call the main number, it routes to the payment line. All they do is make commitments to things they won’t do. Stay away.

Never answer the phone , for costumer service and my storage is very small

My experience today was very fast and maya was very helpful I been here for 9 years and have had nothing but great service

Maya is the best so helpful she has an amazing personality

Ok today once again I got the surprise that my storage 7 ft by 10 Price went up again WITHOUT ANY EMAIL NOTIFICATION NOR A MESSAGE WHAT'S GOING ON???? From 85 bucks to $138...???? This's ridiculous I have been their customer for more than couple years and they keep increasing the price of my little storage THAT'S IT THAT ALL IM GOING TO TAKE I'LL BE TAKING MY BUSINESS SOME WHERE ELSE WHERE I KNOW I DO MATTER TO THEM AND THEY DO NO T SEE ME A S BANK TELLER I STRONGLY DO NOT RECOMMEND THIS PUBLIC STORAGE IN IRVING BLDV.IRVING TX AREA I HOPE THIS PEOPLE RESPECT MY RIGHTS AS FREE SPEECH AND I'LL NOT ANSWER THEIR PHONE CALLS PERIOD........

Nice stop and met a friend there.

If u go to W IRVING location ask for maya , respectfull , helpful and also fast paste .

Maya was very .. storage need more property managers like her

Moses got me set up in record time.

Desi was a big help to my dad she walked him through everything and made it easy for him we really appreciate her

Moises was great for providing great experience and customer service thank you.!

Received a call from the team at PS and my fears we allayed. Upping my review due to prompt resolution and outstanding customer service.

Ty is awesome

Moses made my experience super easy, 1000% recommend

The manager on site is the best go extra mile for help me get my account fixed we have stay trying for almost 2 hrs and Moses never quit trying help me me im so pleased with excelent service go Moses you rock

By far hands down one of the greatest customer experiences I’ve received in my life, Moses went far and beyond to help me out and if i give a recommendation of this location it’s definitely thanks to him!!

Oh my God Moses is awesome guy He’s so cool and very knowledgeable

Moses provided great customer service and recommended exactly what I needed!

I forgot the guys name who helped me finish the process because your online service sucked big time but he made it super easy and was very good at his job. He should problably get a raise and is more thsn likely under paid for everything he does. He made it simply in person and was just really good at hos job. You should personally call him and thank him because if it werent fir him i probably would have went with a different storage company all together...

Great Customer Service!

Steve is awesome, hilarious, and very welcoming. He made my first experience getting a storage unit a breeze and very enjoyable. It's nice to see people showing/giving great customer service and going above and beyond, not missing a beat!

Moses is the best!!!

It was pretty amazing and lady help me and my grandma out with information and her name is Isabel she too nice and beautiful as friendly way

He was so awesome!! I am definitely telling my family about this place. He was so nice and helpful!!

The rep was really nice. I have 2 units here. I got the first one for when I purchase things from Auctions and to store things from previous place then had to get another one a month ago due to having to hurry and put in what I could from my most recent place. Was very happy to learn then upon obtaining my new unit which was inside (my first one is outside easy access in and out) it Came With a New Lock!!! Didn't even have to purchase one and it was the one that they require. I got it really fast and not only did I do the reservation over the phone, was also sent a link via text and finished the reservation by completion and even paid. Very pleased with this Public Storage location definitely will recommend

We looked here recently and we were going to move in, because we were surprised at how clean the place was and how awesome and helpful Moses was. Great guy and well run place it seemed. If our situation had not changed, this is where we would have rented in this area. But we decided on something much further north due to work. So... sorry Moses, but thank you. Definitely recommend! Thanks all.

Moses was very helpful and explained everything down for me as needed,i recommend this place definitely 👌

Amaizing

Great place.

Help set up app

Krystal help set up my app highly recommend

This place is a crook. It should be against the law. I moved in then three months later jacked up the price over 40%. I am absolutely stunned. The manager Crystal is actually very nice and helpful. She works hard to keep the place cleaned. I will never rent from them again.

Well, after a sour event we experienced While was trying to pay the fees through the application we noticed The price increase without any notification of any kind From 80 bucks to 100 plus bucks So finally one of the representative notified me through a phone call The monthly fees went down again to 80 bucks only for few __months! Since this's the third similar event In the last 3 years plus since we are Customer on this location We are definitely done.............! And soon enough will be taking our business somewhere else HONESTLY! WE DO NOT RECOMMEND THIS IRVING LOCATION I work for a law firm and don't wanted take this any further than this post I'm tired receiving unwelcome and unacceptable phone calls and emails Asking me to change the status of my bad experience with them? This's America where my rights of Free of speech are protected and support by the constitution ************ PERIOD ***********

It was a great experience working with the staff.

Krystal helped set up my app

Great Customer Service

Krystal helped set me up with the app

Good facility. Clean-ish storage rooms. Closes at 9 though. A bit tight on space to move a truck/trailer around.

I met Monika, today for the first time And she is so sweet and very helpful. And very friendly. Thank you, Monika.

Krystal was great

They were the best! Crystal was so helpful.

Cristal help me with my app to open the door with my fhone was nice grasias cristal

Why is this location always closed when it comes to paying rent inside the office?

Krystal was great

Management is rarely on site it's 11am there's been a sign on the door saying be back in 30 minutes I've been in my storage for about an hour. Came back out there's currently 4 customers waiting outside to talk to someone. .... This is regular occurrence here

Over all nice and more than personal to me. Crystal is very nice and always has a smile.... Thank You, Tom Christy

Krystal is absolutely amazing! She is super helpful! Facility is clean and great prices!

Krystal helped me set up app highly recommended

👌

Krystal was great

Crystal has always been helpful in helping me save money the best way possible! She is awesome and I love her!

Krystal was AMAZING! I had an urgent need to store personal and valuable belongings wasn’t quite sure what size I needed. She did more than show me photos and or give square footage but she took me to each unit to look at. Very kind, polite and professional. She made my nightmare a dream!

Krystal was very helpful with my getting a storage for first time. I even had to come in on the second day and have her help me open my storage stall. She is super sweet.

Krystal was awesome had me in and out in no time highly recommend

Krystal help set up account

Crystal was great at assisting me with renting my public storage!

Krystal really helped us to store ítem high reccommend

Just another place to keep your things and watch your $ go away.

Krystal was great set me up fast highly recommended

Kry

Krystal was great

Advertised 46 and charged me 96: right now waiting for a return call. I finally got an email of charges breakdown; still no call back and office still closed. Facility is secure which is a plus.

I would like to say we received good service by Krystal. She was very attentive person and giving us good attitude and patient. Also while we were there she helped an elderly person which she didn't hesitate which means a lot to the company. Good service and great attitude!!!!

Krystal has great customer servoce

Great service

Great customer service

Krystal helped me set up the app

Krystal was great

Krystal was great. Highly recommended

Krystal provided excellent service and hospitality. Definitely warrants a promotion.

Krystal helped me set up my app

Great service 👍

I was paying 414.00 a month for 2 storages, then all of the sudden it goes up to 504.00 I went to the office to ask why and they said I should have received a notice, which I didn't because she told me she didn't send it , but would get my price back down to the original price if I do a move out and move in contact,which I did last month, Today I'm checking my balance and it's not on the App. But it is on an email, she Flat out LIED it's still 504.00, I will be making this payment then moving out asap. !!!!! You just DONT do business this way !!!!!! Never again will I or my family or friends do business with Public Storage !!!!

Krystal helped set is up our space

Krystal is the best! Had a couple questions in regards to my storage area and went above and beyond with my accommodations. First day renting here and the service has already been top notch!

Krystal helped explain the process highly recommend

Krystal was great

Worse customer service ever!

Krystal did a great job explaining the PS app highly recommended

Krystal was great

Krystal was awesome with helping us figure out what size storage we needed she went above and beyond to make sure we were satisfied! Thank you so much Krystal keep up the great work! Great customer service & great attitude!!!!

Very good people/customer service.. very clean storage and well maintain

Crystal is awesome!